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State  of  Washington Liquor  Control  Board invites  applications  for  the  position  of:  

Marijuana  Licensing  and  Regulatory  Manager
SALARY: $80,510.00  -­  $87,664.72  Annually OPENING  DATE:  12/21/12   CLOSING  DATE:  Continuous   DESCRIPTION:

The  Washington  State  Liquor  Control  Board's  (WSLCB)  Licensing  and  Regulation  Division  is accepting  applications  for  a  Marijuana  Licensing  and  Regulatory  Manager.    This  is  a  permanent Washington  Management  Services  position,  located  in  Olympia,  Washington.  This position  reports  directly  to  the  Director  of  the  Licensing  and  Regulation  Division.   The  mission  of  the  Licensing  and  Regulation  Division  is  to  issue  liquor  licenses  and  permits  to qualified  retail  and  non-­retail  businesses  to  sell  alcohol  responsibly  and  to  regulate  the production  of  spirits,  beer,  and  wine  products  in  accordance  with  liquor  laws  and  regulations. This  position  serves  as  the  lead  in  regulation  of  the  marijuana  industry  within  the  Licensing  and Regulatory  Division.  In  addition  to  directly  managing  licensing  activities,  this  position  gives guidance  to  customer  service  staff  and  field  staff  within  both  the  Licensing  and  Enforcement Divisions  relative  to  the  education  and  regulation  of  marijuana  producers,  processers,  and retailers.  This  position  is  responsible  for  policy  development,  strategic  planning  and  determining the  goals  and  objectives  of  the  program  to  ensure  they  align  with  the  mission  and  vision  of  the agency,  as  well  as  providing  enhanced  education  and  communication  between  the  Licensing Division  and  external  stakeholders.     DUTIES: Agency  Statewide  Policy  Development  on  Marijuana  Regulation: Advises  the  Board  and  senior  management  on  adoption  of  new  and  revised  laws, regulations  and  policies  pertaining  to  Licensing,  Regulation  and  Educational  matters concerning  marijuana.   Provides  factual  information,  data  and  research  to  support  proposed  changes.   Coordinates  with  agency  staff  (Enforcement  and  Education,  Attorney  General’s  Office  and Policy,  Legislation  and  Media  Relations),  customer  and  key  stakeholders  to  develop policies,  rules  and  related  legislation.   Prepares  issue  and  briefing  papers  and  provides  input  regarding  proposed  legislative  and rule  changes  and  budgetary  decision  packages. Exercises  good  judgment  and  makes  decisions  on  interpretation  and  implementation  of laws,  administrative  rules,  policies  and  procedures  related  to  the  operation  of  the  program and  other  issues  that  impact  the  public.   Advises  the  Administrative  Director,  Licensing  and  Regulation  Director  and  the  Board  on industry  standards  and  trends  and  makes  recommendation  for  improvement. Oversight  and  Management  of  Licensing  Process:

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Policy  and  management  oversight  responsibilities  that  cover  all  license  types  including: Growers  License:  Growing  and  production  of  marijuana  related  products;; Processor  License:  Processing,  manufacturing  and  distribution  of  marijuana  related products;; Retailers  License:  Selling  of  marijuana  related  products  to  the  public  over  21  years  of  age. Establishes  unit  procedures  to  support  these  licensing  activities. Lead  Collaboration  on  Inter-­Division  Systems  and  Initiatives  Related  to  Marijuana: Works  collaboratively  with  Licensing,  Enforcement  and  Administrative  Services  staff  to develop  and  implement  an  approach  of  outreach  that  maximizes  public  safety  through positive  interaction  with  the  regulated  community. Addresses  the  WSLCB’s  collection  of  required  taxes. Provides  regulatory  knowledge,  best  practices  and  expertise  in  a  non-­confrontational manner. Works  with  the  Licensing  Director  and  Enforcement  Division  in  recommending  solutions  in circumstances  were  public  safety  and/or  regulatory  compliance  is  at  risk. Provides  liaison  and  seamless  collaboration  with  the  Enforcement  Division  in  the  conduct of  audits  and  inspections.  Implements  approved  agency  and  division  policies.   Establishes  unit  procedures  to  support  these  policies.   Ensures  unit  staffs  comply  with  policies  and  procedures  by  implementing  internal  controls and  accountability  measures.   Recommends  and  implement  changes  in  program  operation  and  standards  as  needed.   Determines  the  best  course  of  action  for  correcting  program  deficiencies  and  procedural problems. Lead  and  Manage  Collaboration  with  State-­Wide  Marijuana  Industry  Sectors: Maintains  knowledge  of  the  regulated  industry  to  aid  in  long  range  strategic  planning  for program  and  agency  needs  including  development  and  critique  of  proposed  legislation, recommendation  and  oversight  of  rule  changes,  and  development  of  decision  packages  for program  enhancement  and  stability Lead  and  Manage  State,  Local  and  Federal  Agency  Collaboration Is  the  designated  agency  representative  for  ongoing  interactions  with  other  state,  local governments,  and  federal  officials. Promotes  continuous  interaction,  coordination,  and  collaboration  with  agency  management, licensees,  other  government  agencies  and  the  general  public.   Guide  Public  Education  and  Outreach  Efforts: Guides  education  and  outreach  activities  that  will  inform  public  policy  makers,  the  media, stakeholders  and  the  public  on  the  key  issues  facing  WSLCB  in  administering  the  law  and the  regulation  of  the  industry. Lead  Marijuana  Unit  and  its  Team  Members: Utilizes  leadership  skills  to  motivate  staff  to  achieve  high  performance  consistently  and  to cultivate  a  learning  environment  for  staff  to  effectively  expand  their  skill  set  and  cross-­ train  and  work  varied  tasks  and  functions.   Performs  evaluations,  and  utilizes  effective  performance  management  to  recognize  staff accomplishments  that  meet  division  goals  and/or  corrective  action  if  necessary. Provides  leadership,  training  and  implementation  of  systems  that  promotes  a  culture  of process  improvement  using  Lean,  Baldrige  Criteria  and  other  continuous  improvement methods.

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  QUALIFICATIONS: Required  Education  and  Experience: Bachelor’s  Degree  in  business  administration,  public  administration,  business  management, communication,  or  related  field  and  three  year  of  experience  supervising  staff  (Experience  may substitute  year  for  year  for  required  education).  AND Two  years  of  experience  in  interpretation  and  implementation  of  complex  regulatory statutes  and  regulations. Experience  in  strategic  and  tactical  planning  principles  for  delivering  programs  and services  in  a  very  complex  authorizing  environment. Two  years  of  experience  in  supervising  professional  and/or  technical  staff. Proficient  in  Microsoft  Office  Suite,  including  Excel. Required  Competencies: Accountability:  Accepts  personal  responsibility  for  the  quality  and  timeliness  of  work  and  can be  relied  upon  to  achieve  excellent  results  with  little  need  for  oversight.   Analysis:  Uses  data  and  information  in  a  clear  and  rational  thought  process  to  assess  and understand  issues,  evaluate  options,  form  accurate  conclusions,  and  make  decisions.   Coaching  and  Mentoring:  Actively  partners  with  co-­workers  to  provide  them  with  information, techniques,  instruction,  feedback  and  encouragement  to  maximize  their  success  on  the  job. Creative  and  Innovative:  Sees  opportunities  for  creative  problem  solving  while  staying  within the  parameters  of  good  practice. Computer  Skills:  Displays  working  knowledge  of  program  or  agency  computer  system(s)  which may  include  Microsoft  Office  suite  programs,  Electronic  Notebook  and  Oracle  Document Management  System.   Customer  Focus:  Listens  attentively,  identify  issues,  provide  options,  fulfill  services,  and/or exercise  knowledge  of  laws  and  regulations  to  assist  others  and/or  resolve  complaints  or conflicts.  Build  and  maintain  internal  and  external  customer  satisfaction  with  the  products  and services  offered  by  the  organization.   Effective  Communications,  General:  Conveys  clear,  timely,  persuasive  messages  that positively  influence  the  thoughts  and  actions  of  others.  Effectively  express  ideas  and  information through  the  written  and  spoken  word  using  language  that  is  appropriate  to  both  the  complexity of  the  topic  and  the  knowledge  and  understanding  of  the  reader  or  audience  (“plain  talk”).   Effective  Communications,  Writing  Skills:  Composes  clear,  straightforward,  and  technically correct  documents.  Proofreads  and  edits  information  to  improve  clarity,  organization,  content, and  correcting  errors  in  grammar,  punctuation,  and  spelling.   Ethics  &  Integrity:  Earns  the  trust,  respect,  and  confidence  of  coworkers  and  customers through  consistent  honesty,  forthrightness,  and  professionalism  in  all  interactions.   Fiscal  Accountability:  Responsibly  and  accurately  handle  the  public's  money  when  processing financial  transactions  and/or  committing  fiscal  resources.   Interpersonal  Skills:  Establishes  effective  relationships.  Displays  positive  outlook  and  pleasant manner.  Contributes  to  building  team  spirit.  Interacts  appropriately  with  coworkers  and  in  a manner  that  encourages  cooperation  and  teamwork.   Judgment:  Displays  balanced  thinking  that  combines  analysis,  wisdom,  experience  and perspective.  Considers  the  impact  of  decisions  on  co-­workers  and  other  organizational  units.   Performance  Leadership:  Reviews  and  analyzes  data  metrics,  defines  and  sets  targets  for success  and  monitors  progress,  including  actions  to  improve  program  performance.  Focuses  on the  result  of  the  work  performed  and  the  outcome  of  our  total  effort  on  those  we  serve;; Anticipates  problems;;  develops  contingency  plan;;  Leads  from  the  front  –  is  visible;;  Builds collaborative  relationships  with  customers  and  employees;;  Effectively  sets  priorities;;  Tends  to today’s  operations  while  investing  and  planning  for  the  future;;  Develops  and  maintains  a

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knowledge  base,  including  a  deep  understanding  of  WSLCB’s  programs,  authorities,  and resources;;   Program  Management:  Effectively  direct  and  integrate  all  aspects  of  the  program,  ensuring that  work  of  the  unit  progresses  towards  achieving  division  goals  and  objectives. Results  Orientation:  Ability  to  maintain  good  working  relationships  and  positive  interactions with  other  supervisors  and  divisions  of  the  WSLCB  in  order  to  foster  accountability  and  improve the  overall  program.  Ability  to  promote  teamwork  and  foster  cooperation  among  all  unit  staff  as well  as  collecting  valuable  input  for  the  efficient  operation  of  the  unit.   Statute  and  Regulatory  Interpretation:  Demonstrated  ability  to  understand,  interpret  and communicate  complex  statutory  and  administrative  code  (rule)  provisions.  Understands  the intent  and  impact  of  laws  and  rules  and  is  able  to  effectively  communicate  these  requirements to  others  who  may  not  be  well  versed  in  governmental  regulations.   Stress  Tolerance:  Respond  to  difficult,  stressful  or  sensitive  situations  in  ways  that  reduce  or minimize  potential  conflict  and  maintains  good  working  relationships  among  internal  and external  customers. Safety:  Understands  and  follows  agency  safety  policies  and  other  standards  established  to maintain  safe  work  environment.  Carefully  organizes  the  personal  workspace  to  minimize  the likelihood  of  an  accident  or  other  unsafe  incidents. Preferred  Experience: Experience  in  a  state  regulatory  program  involving  licensing  and/or  enforcement  of individuals  or  businesses. Experience  in  utilizing  Lean,  Baldrige  and  other  continuous  improvement  methodologies. Ability  to  lead  and  mentor  a  value  based  culture  within  the  unit  and  across  the  division.   SUPPLEMENTAL  INFORMATION:

How  to  apply:     To  be  considered  for  this  position,  the  following  must  be  included:         A  completed  on-­line  application  (www.careers.wa.gov);; A  cover  letter  explaining  how  your  experience,  skills  and  abilities  are  aligned  with  the  sought  after qualifications  (document  may  be  attached  during  the  on-­line  application  process);;  and A  resume  (document  may  be  attached  during  the  on-­line  application  process). Failure  to  submit  any  of  the  above  will  result  in  your  application  being  disqualified.

 

If  you  have  questions  regarding  how  to  operate  within  the  State's  Online  Recruiting  System,  please  contact the  Department  of  Enterprise  Services  help  desk  at  1-­877-­664-­1960.  For  information  and  inquiries  about this  position,  email  wslcbjobs@liq.wa.gov. Supplemental  Information:

Prior  to  any  new  appointment  into  the  WSLCB,  a  background  check  will  be  conducted. From  July  1,  2011  through  June  29,  2013  a  3%  temporary  salary  reduction  is  in  effect  for most  state  positions.    The  salary  listed  above  includes  this  reduction.    For  specific information  on  the  Temporary  Salary  Reduction  click  here.
The  State  of  Washington  is  an  Equal  Opportunity  Employer.  Persons  with  a  disability,  who  need assistance  in  the  application  or  testing  process,  or  who  need  this  announcement  in  an  alternative format  may  call  WSLCB  Human  Resources  at  (360)  664-­1646.    Applicants  who  are  deaf  or  hard  of hearing  may  call  through  the  Washington  Relay  Service  7-­1-­1.

 

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Marijuana  Licensing  and  Regulatory  Manager  Supplemental  Questionnaire   * 1. Do  you  have  a  Bachelor's  Degree  in  business  administration,  public  administration, business  management,  communication,  or  related  field  and  three  year  of  experience supervising  staff  (experience  may  substitute  year  for  year  for  required  education).  Yes  No * 2. Do  you  have  two  years  of  experience  in  interpretation  and  implementation  of  complex regulatory  statutes  and  regulations?  Yes  No * 3. Do  you  have  experience  in  strategic  and  tactical  planning  principles  for  delivering programs  and  services  in  a  very  complex  authorizing  environment?  Yes  No * 4. If  you  answered  'yes'  to  the  previous  question,  which  of  the  following  best  describes  your experience  developing  and  implementing  long-­term  strategic  plans,  which  includes developing,  planning,  organizing,  and  administering  policies  and  procedures  to  ensure administrative  and  operational  objectives  are  met?  0  -­11  months  12  -­  23  months  24  -­  35  months  36  -­  47  months  48  or  more  months * 5. Do  you  have  at  least  two  years  of  experience  in  supervising  professional  and/or  technical staff?  Yes  No * 6. Are  you  Proficient  in  in  Microsoft  Office  Suite,  including  Excel?  Yes  No * 7. How  many  employees  have  you  Managed  in  your  previous  positions?  0  -­  2  3  -­  5  6  -­  9  10  or  more * 8. Please  select,  which  of  the  following  best  demonstrates  your  experience  in  your  ability  to plan,  design,  lead,  or  write  legislative  actions.  0  -­  11  months  12  -­  23  months  24  -­  35  months  36  -­  47  months  48  or  more  months * 9. Please  select  which  of  the  following  best  describes  your  experience  in  your  ability  to develop  policy,  and  rules  related  to  legislation.  0  -­11  months

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 12  -­  23  months  24  -­  35  months  36  -­  47  months  48  or  more  months * 10. Please  select  which  of  the  following  best  describes  your  experience  in  implementing  short and  long  range  plans,  developing  internal  operating  procedures,  and  organizing, prioritizing  a  large  number  of  projects  and  diversified  groups.  0  -­11  months  12  -­  23  months  24  -­  35  months  36  -­  47  months  48  or  more  months * 11. Please  select  which  of  the  following  best  describes  your  experience  in  project management  which  includes  creating  project  plans  including  goals,  timeline,  constraints, risks,  and  identifying  outcomes  and  assignments.  0  -­11  months  12  -­  23  months  24  -­  35  months  36  -­  47  months  48  or  more  months * 12. Please  select  which  of  the  following  best  describes  your  experience  in  utilizing  your leadership  skills  to  motivate  staff  to  achieve  high  performance  consistently  and  to cultivate  a  learning  environment  that  promotes  a  culture  of  process  improvement  using Lean,  Baldrige  Criteria  and  other  continuous  improvement  methods.  0  -­  11  months  12  -­  23  months  24  -­  35  months  35  -­  47  months  48  or  more  months * 13. How  many  months  of  experience  do  you  have  working  collaboratively  with  internal  and external  customers,  including  Attorney  General's  Office  to  address  policy/legislative issues?

* 14. Describe  your  experience  in  advising  Boards,  Commissions,  and  or  senior  management  on adoption  of  new  and  revised  laws,  regulations  and  policies  pertaining  to  Licensing, Regulation  or  Educational  matters.

* 15. Describe  your  experience  in  providing  briefing  papers  regarding  legislative  proposals  and Strategic  planning.

* 16. Describe  your  experience  in  policy  development  and  include  the  number  of  years  of experience  in  this  area.

* 17. Please  provide  one  example  of  a  project  that  you  implemented  and  lead,  that  was  also

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controversial  in  nature,  what  was  the  outcome?

* 18. Describe  your  experience  in  a  position  where  you  were  responsible  for  developing, maintaining  and  revising  state  or  agency  policy  as  a  regular  part  of  your  job?  What  was your  job  title  or  Classification?

*  Required  Question

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