Professional Documents
Culture Documents
Branch
Year / Semester Designation
MG1401
P.senthilkumar
To understand the Total Quality Management concept and principles and the various tools available to achieve Total Quality Management. To understand the statistical approach for quality control. To create an awareness about the ISO and QS certification process and its need for the industries
Theory Class:
I / INTRODUCTION 1.
Target Hour 9 s
Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. 1 Ref.Boo Actual Date of completio n Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Remarks
Topics to be Covered
k/Page No.
Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs Analysis Techniques for Quality Costs Basic concepts of Total Quality Management, Historical Review Principles of TQM, Leadership Concepts Role of Senior Management, Quality Council, Quality Statements, Strategic Planning,
3 4 5
1 1 1
6/7/12 7/7/12
9/7/12
10/7/1 2
ppt
Theory Class:
II / TQM PRINCIPLES
2.
Target Hour 11 s
Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. Ref. Actual Date of completi on Chalk 1 and board Chalk and Chalk board and Chalk board and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Remark s
Topics to be Covered
Book/Pag e No.
introduction Customer satisfaction Customer Perception of Quality, Customer Complaints, Service Quality, Customer Retention Employee Involvement Motivation, Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits, Continuous Process Improvement Juran Trilogy, PDSA Cycle
2 3
1 1
5S, Kaizen,
1
10
11
Theory Class:
Target Hour 9 s
Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. Ref. Actual Date of completi on Chalk and board Chalk and Chalk board and board Chalk and board Chalk and Chalk board and Chalk board and Chalk board and Chalk board and board Remark s
Book/Pag e No.
Statistical Fundamentals Measures of central Tendency and Dispersion, Population and Sample, Normal Curve
4 5 6 7 8 9
1 1 1 1 1 1
Control Charts for variablesPROBLEMS Control Charts for AttributesPROBLEMS Problems exercise Control Charts for variablesPROBLEMS Problems practice Problems practice
Theory Class:
IV / TQM TOOLS
4.
Target Hour 9 s
Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. 1 1 1 1 1 Ref. Actual Date of completi on Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Remarks
Topics to be Covered Benchmarking Reasons to Benchmark, Benchmarking Process Benchmarking Process (Case study) Quality Function Deployment (QFD) House of Quality, QFD Process, Benefits Taguchi Quality Loss Function, QLF problems Total Productive Maintenance (TPM) Concept, Improvement Needs, FMEA Stages of FMEA.
Book/Pag e No.
Theory Class:
V / QUALITY SYSTEMS
5.
Target Hour 9 s
Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. 1 1 1 1 1 1 1 1 1 Actual
Topics to be Covered introduction Need for ISO 9000 and Other Quality Systems ISO 9000:2000 Quality System Elements, Implementation of Quality System, Documentation Quality Auditing TS 16949 ISO 14000 Concept, Requirements and Benefits of ISO 14000
Date of completio n
Remarks
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FACULTY IN-CHARGE
HOD