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SHABBIR RANGWALA 99988 18022 Profile: +91

INTRODUCTION: Shabbir Rangwala is a highly resourceful and versatile Telecommunication professional with
over 27 Years of progressive experience in India, Middle East and African Telecommunication Markets. I have, well proven experience in Planning, Implementation and Operations of several Digital Telecommunications Network (WCDMA/GSM/CDMA/Wire Line), NGN Networks, Access Networks, Intelligent Networks and VAS, Projects Management, a Managed Services expert with strong negotiation skills, multi-cultured with strong value bias and wide knowledge of telecom landscape and standards. Prior to joining Laplace, I worked as Regional System Support Manager for Nokia Siemens India Ltd for Vodafone, India. Also had a successful tenure in Multi-links, Nigeria as Senior Manager National Network Operations, and served in Tata Teleservices, India as Manager Network Cluster responsible of successful launch of Networks in various Cities. He was at ETISALAT; UAE for a period of 13 Years with an impeccable track record, served the carrier as Junior Telecommunication Officer with Department of Telecommunication. I am a Science Graduate from S P University, India, and hold a merit award in Regional Telecommunication Training Center, Mumbai, India during a training of Junior Engineer Telecommunications.

PROFILE SUMMERY: Technical: Digital Switching, Traffic Engineering, Telecommunications Network

Planning (WCDMA/GSM/CDMA/Wire Line), Access Networks, IP & NGN Networks, Intelligent Networks and VAS, Projects Management. Commercial: Managed Services management, Negotiations skills, Multi-cultured with strong value bias, Budget setting and control, Wide knowledge of telecom landscape and standards, Telecom Operator and supplier perspectives, regulatory. Specialties: Strategist for driving business forward, Instilling positive spirit within organization, Telecom Network planning, Fixed / mobile Networks architecture, Start up Networks development and deployment, Creating alliances, Road-map charting. Leadership: Organization positioning through vision and direction setting, Believer of equal opportunity and fair system, Take risks and move forward with speed, Believe in high performance with balance to private life, Believe that the business community can be a positive change agent to community, Staff Motivation and instilling a positive spirit within the organization, Team Building, culture influencing and creating alliances, Result oriented, achieving targets.


Director Operations (MS) - October 2011 Jan 2012

Integrated Site maintenance (Active & Passive) Established MS process within the organization to deal with multiple vendors thereby saving 10% OPEX O&M, Energy Management (Electricity, Generator and Energy saving options)- implemented Hybrid site solutions of Huawei clients Turnkey Civil/Site Build- submitted RFQ for operators and vendors for 500 sites (Huawei, ZTE and other operators) Develop/Enhance Managed Services Portfolio (E2E) through Service Offering Planning, Managed Service Architecture and Process design (ETOM processes) Initially taken over 100 sites for new operator in GHANA by smooth transition for active / passive MS Conduct client engagement activities at the executive level, including business drives and need assessments, requirement analysis submitted RFQ for 5000 / 1500 sites for active / passive infra for Huawei and ZTE, Network planning and optimisation (RF and TXM) for the operator in GHANA Service Delivery Assurances by Performance Management achieved KPI of agreed SLA. Reduced downtime by providing combined field operation for multiple operator in the same area of Nigeria Team Optimization and Leadership Introduce the concept of single team for more than one client in the same area which resulted in to more than 10% of staff cost reduction


System Support Manager (Vodafone Account Maharashtra and Goa Managed Services) October 2009 to September 2011

Operations & Maintenance and Performance (Core 60 nodes, BSC 102 nodes, Transmission & VAS-20 nodes) of the Maharashtra and Goa Vodafone Circle with 8000+ sites Ensure NQI by achieving 19 KPI points out of 21 of core / VAS Coordinates Corrective Maintenance with CARE / product line (2nd/3rd level support). Suggested Patch / corrections /new features implemented

3rd party equipment maintenance (VAS and Transmission) of Ericsson, Huawei, Cisco and other Txm vendors Ensures availability of spare parts & necessary tools for corrective maintenance monthly R&R verifications, reports on fault analysis, new line of hardware Ensure Partner Performance by KPI performance. Monthly meetings with all the stake holders (KPI/KQI/SWOT/MTTX analysis) Optimum usages of resources in a cost effective manner in Circle as per the directives. Maintained the same level of resources for period of 2 years Co-ordination with BSNL and other operators to ensure timely augmentation and other issues related to POI. Monthly / quarterly meeting on POI requirements with all the operators in the MNG circle. Ensure Roaming testing as per marketing requirements. MNG circle was one of the top to provide national / international roaming for consecutive years Conduct meeting with top management of client, internal organization (daily conf. call, weekly, monthly) Achievements ::

Best performing circle award in terms of revenue, growth among the all circles of VODAFONE Best circle to reduce Cost per Site among the Vodafone 12 MS circles Achieved Customer loyalty Index by MNG circle CSR from 99.79 to 99.997, ASR from 38 to 45, Internal congestion from 5% to o (ZERO), External Congestion from 8% to 0.06% commissioning of MSC/ MGW/ GMSC/ HLR/ IN (CS5) and other VAS solutions SIGTRAN implementation to reach total IP (NGN) network Introduction of ATCA based switches in the network RNC integration with core nodes 3G, 3.5G implementation in CORE and VAS ICR (Inter Circle Roaming for 3G) launched with AIRTEL Decommissioning of core switches

Multi- Links Telkom LTD, Nigeria

Senior Manager Operation (National Network) April 2006 to July 2009

Network performance management and network parameter fine tune for core nodes, 1200 sites Vendor and internal relations by become the SME, resolution arising out of any issues Formulating strategy to take over from delivery to operations by transition plan Promote staff capabilities to meet crucial deadlines, with consistent availability and flexible management style Slashed project cost by introducing multi-vendor, strict timeline for project constructions Use of project management tool to optimize project delivery MS project Introduce various OPEX management tool, staff utilization, effective preventive management to reduce downtime, cut cost on fuel and commercial power. Fulfilled corporate aspirations for multimillion-dollar project business critical to well funded corporate annual maintenance contracts successfully contracted for Huawei MS active only, 1200 KM of fiber MS, 800 sites of DG MS Instrumental by helping corporate to decide and introduce new vendor by providing strategic product performance report Successfully introduced Kirlosker DG set, Huawei for core node Participate in discussion with communication regulators to fulfill the obligatory requirements Various performance reports to regulator, use of allotted resources (frequency for RF/MW), social responsibilities projects for rural developments reports Achievements: o Successfully launched cities: Abuja, Kaduna, Kano, Zaria, Katsina, Jos and Bauchi towns of north Nigeria (E2E Project Management) o 3500 km of fibers o 800 sites integrations with Network o CORE switches (MSC/MGW/HLR) equipment of Huawei and Nortel o Field Operation of the country (Nigeria) o Awarded MS contacts to Huawei and Nortel for Network, BT Technologies and Concept Point for fiber optics, Kirlosker and JMG for Generators


Manager Network August 2002 to April 2006

Successfully launched and managed city network of Ahmadabad, Rajkot, Bhopal and Raipur SWAP of Nortel network to Ericsson/Motorola Network (Ahmadabad and Rajkot city) Achieved desired network up time of 99.99% Fine tune the network, especially call routing whereby achieved ASR from 35% to 55%. Core planning, Capacity planning and data fill management for Gujarat, Madhya Pradesh and Chhattis Ghadh stats. Successfully avoided core capacity builds up by tracking subscriber capacity VS. Erlang / BHCA model Implemented state of the art network management center process, escalation process, fault reporting system Implemented change management, system security management, work order for data fill management Administered vendor relationship with Lucent, Ericssion, Motorola and other network equipment suppliers by regular communication and escalation Build co ordeal relationship with other service providers and achieved the interconnectivity, infrastructure sharing. TATA achieved congestion free network by TRAI Changes incorporated in the network required by the regulator as part of license obligations such as Fixed Mobile Telephony for CDMA operators

Technical Manager (Network Operations Center) June 1989 to February 2002 Monitor, manage the activities related to NOC Preventive / corrective maintenance of wireline switches Resource trouble management Change management Access management Backup and restoration management Shift management, training and development and performance management Achievements: Two times Best Performer


Junior Telecom Officer May 1983 to June 1989


Science Graduate Material Management

Operation and maintenance of core network (Wireline) Planning, design and deployment of core network Manpower planning and administrations Training, development and performance of the staff

Junior Engineer Telecommunication (Merit Certificate) Managed Services Operation Model, Change Management, Resource Management, Access Management, Backup and Restoration Management MS Project, MS Office Basic, C++ Trouble