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Course Profile C Siemens You have been given an upper-intermediate group class at Siemens Large Drives.

. The company produces large motors for trains, subways, mass production facilities, etc. There are four students in the class which meets for 2 hours once a week. They have been learning English for well over a year now, but you have been given this class because their feedback from the last course said they wanted a more needs based training program. In the course before, they worked through Market Leader Intermediate nearly page-by-page. In the first lesson you do an ice-breaker exercise and conduct a needs analysis from the Cambridge Business English handout. You find out that from the group of four learners, two are solution designers meaning they find out what the customer needs to use the motors for and designs a specific technical solution. The other two are commercials. They deal with the operations side of the department and negotiate prices, delivery times, services, warranties, etc. They write the offers and change terms in the final sales contract to fit the customer. The two pairs work together often, but know very little about the tasks of the other side. You have compiled the results (see below) from the needs analysis forms on one page. Me and Student 2 are the technical employees. Student 1 and Student 3 are the operations employees.

From this sheet, outline some training areas which can help this department streamline their operations with their overseas customers. Your initial contract for the course is for 10 lessons (20 hours), but you expect it to continue well into the future.

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