Continuous Improvement & Benchmarking

Community Consultation Design Worksheet
The consultation design puts the aims and principles of the strategy into concrete form. It provides a framework for Council officers and a reminder of key design aspects of the consultation process. Community Consultation Design What is the aim of the consultation; what is the purpose of the consultation; what opinions or views are we trying to solicit from the community ?

What type of consultation process is most appropriate for this aim ? (refer to the consultation matrix)

Who are the main groups of people that need to be involved in the consultation process ? (people in a locality, religious, ethnic, social strata, age or gender demographic)

124024682.doc

Created: 4-Nov-04

Revised: 14-Mar-05

© 2004 ADB Institute

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Continuous Improvement & Benchmarking Community Consultation Design What information will be distributed to the groups beforehand so they are fully informed about the issues to be consulted ? (diagrams, maps, cash flows, plans, photographs, etc.)

How will the consultation process be advertised; how will the involved groups be contacted and invited to the consultation ? (direct mail, advertisement, poster, letter box drop, house call, telephone)

What venue will be used for the consultation process ? (hall, park, office, church, mosque, home, school, community centre)

How will the consultation information received be documented, used,
124024682.doc Created: 4-Nov-04 Revised: 14-Mar-05 © 2004 ADB Institute 2 of 5

Continuous Improvement & Benchmarking Community Consultation Design publicised, and how will you inform the participants of this usage ? (summary of points, submitted to council, published on Internet)

How will minority groups be included in the consultation process ? (specific invitations, separate meetings, telephone interview)

What communication tools will be used to advertise the consultation process, to update the participants and to inform the participants of the final outcome ? (letters, advertisements, newspaper, posters, brochure, radio, television)

What documentation or “forms” will be used to collect the participants inputs ?

Is a mailing list required; and if yes, then who will prepare this mailing list and
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Continuous Improvement & Benchmarking Community Consultation Design how will it be maintained throughout the consultation process ?

What evaluation process will be used to assess the effectiveness of the consultation process ?

How will the participants be thanked for their contributions and also be informed about the final outcome of the process or the effect their contribution has had. ?

Prepared by:………………………………………..Dated:………………………………

124024682.doc

Created: 4-Nov-04

Revised: 14-Mar-05

© 2004 ADB Institute

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Continuous Improvement & Benchmarking
Disclaimer: The views expressed in this Toolkit are the views of the authors and do not necessarily reflect the views or policies of the Asian Development Bank (ADB) or Asian Development Bank Institute (ADBI), or their Board of Directors, or the governments they represent. ADB and ADBI do not guarantee the accuracy of the data included in this CD-ROM and accepts no responsibility for any consequences of their use. Terminology used may not necessarily be consistent with ADB official terms.

124024682.doc

Created: 4-Nov-04

Revised: 14-Mar-05

© 2004 ADB Institute

5 of 5

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