EXECUTIVE SUITEHOLDERS

604.899.GOAL • F guide 2012.13 executive suiteholderT iNForMAtioN604.899.4601 • canucks.com • rogersarena.ca

PreMiuM clieNt service teAM

Deborah Boren Director, Premium Client Service

Rylan Jay Manager, Premium Client Programs & Suite Operations, Premium Client Service

James Moore Account Executive, Premium Client Service

Alison Sung Administrative Assistant, Client Service & Ticket Operations

Robert Chorner Sales Manager, Premium Client Service

OUR PURPOSE AT CANUCKS SPORTS + ENTERTAINMENT: To be the premier sports and entertainment company in North America. Together, we create inspiring moments and unforgettable experiences.

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

1

tAble oF coNteNts
tickets
ExECUTIvE SUITEhOlDER TICKET INfORMATION: General Ticket Policies . . . . . . . . . . . . . . . . . . Vancouver Canucks Tickets . . . . . . . . . . . . . . . . Ordering Additional Suite Tickets For Games & Events . Change Of Address . . . . . . . . . . . . . . . . . . . . Refund Policy . . . . . . . . . . . . . . . . . . . . . . . Replacement Policy . . . . . . . . . . . . . . . . . . . . TICKETS fOR CONCERTS AND OThER EvENTS: Event Notices . . . . . . . . . . . . . . . . . . . . . . . Exclusive Offers . . . . . . . . . . . . . . . . . . . . . . Relocation Opportunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 . 5 . 5 . 6 . 6 . 6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Access & PArkiNg
ACCESS: Access For Events . . . . . . . . Elevators . . . . . . . . . . . . . Access At Non-Event Times . . . Directions To The Game . . . . . PARKINg: Parking At Non-Event Times . . Public Parking . . . . . . . . . . Rogers Arena Parkade – Level P1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 . 8 . 8 . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

services
KEy CONTACT INfORMATION: Internet Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone Numbers at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

2

tAble oF coNteNts
PreMiuM clieNt service
Concierge Service . . . . . . . . Rogers Arena Ticket Centre . . . Telephone Services . . . . . . . Internal/Suite-To-Suite Calls . . Local Calls . . . . . . . . . . . . Rogers Operator Assisted Calls . Long Distance Calling Card Calls Television & Radio Operation . . Suite Radio Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 16 16 16 16 16 16 17 17 18 18 18 19 20 20 20 21 21 21

ADDITIONAl AMENITIES: Hospitality Suite Rental . . . . . . . Audio-Visual Services . . . . . . . . Tours . . . . . . . . . . . . . . . . . Restaurants & Lounges . . . . . . . Security . . . . . . . . . . . . . . . First Aid and Emergencies . . . . . . Canucks Card . . . . . . . . . . . . Access For Guests With Disabilities Lost and Found . . . . . . . . . . . ATM Machines . . . . . . . . . . . .

gAMe & eveNt iNForMAtioN
Vancouver Canucks arena seating map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Plaza Level 100 & Rogers Level 300 Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Level 400 & Level 500 Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

executive suite cAteriNg
Aramark Sports & Entertainment . . . The Advanced Ordering Advantage . Beverage Services . . . . . . . . . . . Catering Equipment . . . . . . . . . . Event Day Menu . . . . . . . . . . . . Billing Procedures . . . . . . . . . . . Catering Service at Non-Event Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 25 26 26 26 27 27

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

3

tAble oF coNteNts
cANucks teAM store
Vancouver Canucks Team Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

PreMiuM gAMe Night exPerieNce PAckAges suite Policies & Procedures
Hours of Operation: Vancouver Canucks Games Concerts and Other Events . . . . . . . . . . . . Executive Suite Admittance . . . . . . . . . . . . Use of Tickets and Suites . . . . . . . . . . . . . Conduct . . . . . . . . . . . . . . . . . . . . . . Hockey Etiquette . . . . . . . . . . . . . . . . . Smoking . . . . . . . . . . . . . . . . . . . . . . Alcohol Management . . . . . . . . . . . . . . . Food Services . . . . . . . . . . . . . . . . . . . Cameras . . . . . . . . . . . . . . . . . . . . . . Lights Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . .

30 30 31 31 31 32 33 33 34 34 34

executive suite rules & regulAtioNs . geNerAl iNForMAtioN
Seating . . . . . . . . Rogers Arena Levels . Sound And Vision . . Public Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . 34-35

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

37 37 38 39

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

4

executive suiteholder ticket iNForMAtioN

geNerAl ticket Policies
A designated number of tickets (as noted in your Executive Suite License Agreement) are allocated to your suite for each Vancouver Canucks home game and entertainment event, with the total depending on the maximum capacity of your suite . Unless your suite is designated as having an obstructed view, event tickets will be automatically forwarded to you . In the event your suite is obstructed, suite tickets will not be issued, but you will have the opportunity to purchase arena seats prior to the on sale date for the general public . When your suite does have a view, an additional number of standing room tickets are available for purchase on a per-event basis . Please note, children under two years of age will not require a ticket to gain entrance to the arena .

The price of additional standing room suite tickets for Canucks pre-season and regular season games will be set prior to the start of each season . For the 2012 .1 3 season, additional tickets are $115 .00 .

orderiNg AdditioNAl suite tickets For gAMes & eveNts
To order additional suite tickets for a game or event simply fill out and fax your Additional Suite Ticket Order Form to the Rogers Arena Ticket Centre at 604 .899 .7430 . This form is available from your Account Executive . All orders will be completed and ready for pick up at Gate 10 at the Rogers Arena Ticket Centre within two business days . Tickets ordered on the day of the event will be placed at the Rogers Arena Ticket Centre, (Window 12, at Gate 10) for pick up by you or your guests . Picture identification will be required when claiming tickets . Always indicate the payment method on the request form and include an authorized signature . Credit card options are MasterCard, the official payment brand of the Vancouver Canucks, Visa or American Express .

vANcouver cANucks tickets
Prior to the start of pre-season play, you will receive a complete package of all pre-season and regular season NHL tickets that have been allocated to your suite . You also have the option of purchasing additional standing room suite tickets for all Canucks games . Complete details regarding playoff tickets will be forwarded to you late in the regular season .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

5

executive suiteholder ticket iNForMAtioN coNtiNued
chANge oF Address
Please advise your Account Executive immediately should your address, the name of your suite administrator or any other account information change .

reFuNd Policy
Unfortunately, we cannot accommodate requests for refunds or exchanges on arena tickets once purchased .

rePlAceMeNt Policy
Like many other buildings across North America, Rogers Arena has implemented the bar-coding system to access the building for all events . Therefore, in order to replace a lost or stolen ticket, the ticket seat number is needed . Please call your Account Executive with the required information and he or she will be happy to assist you .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

6

tickets For coNcerts ANd other eveNts

eveNt Notices
Each licensed Suiteholder will receive notice of all upcoming concerts and other events at Rogers Arena when the event is publicly announced . Before tickets go on sale to the general public, you will receive an information piece describing the event that outlines all pertinent details (date, show time, stage configuration, ticket prices, etc .) . Typically the promoter publicly announces events 2-5 days prior to the general public on sale date . Please be aware that at any time, event promoters may change event times, ticket prices and stage locations . As a result, we are unable to guarantee this information . The price of an additional standing room suite ticket for concert or other events varies with the price set by the promoter for each individual event .

relocAtioN oPPortuNity
All Executive Suites offer full views of Vancouver Canucks hockey action . Inevitably – because of the different stage settings used by performers – some suites may have obstructed views of other events . If it is anticipated that your suite will have an obstructed view for a particular event, we will notify you in advance to allow you the opportunity to purchase arena relocation seating before the event goes on sale to the public . You will be offered the opportunity to purchase the number of arena tickets equal to the normal ticket allotment of your suite . Simply fax your Relocation Opportunity Announcement Order Form to the Rogers Arena Ticket Centre at 604 .899 .7430 by the deadline indicated on the form . Obstructed suite tickets will not be forwarded as production companies restrict access to back stage/obstructed suites .

exclusive oFFers
Whenever possible, Canucks Sports & Entertainment will negotiate with event promoters to present special arena ticket offers to all of our suiteholders . This is ultimately at the discretion of the promoters . We suggest you check all event notices as soon as you receive them to see if an exclusive ticket offer is being made .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

7

Access

Access For eveNts
Executive Suiteholders and guests may enter Rogers Arena through exclusive entrances at Gates 1 and 10 on the north side of the building, in addition to the six public gates . Gate 1 is on level 300 with access from the Dunsmuir Street viaduct, and Gate 10 is located on the north side of Rogers Arena, on Expo Blvd at ground level, next to the Rogers Arena Ticket Centre . With the exception of children under the age of two, please be sure that you and your guests are ready to present your Executive Suite tickets when arriving for an event . For game and event access times, please see the policies and procedures section .

elevators can be accessed from Gate 16 on ground level . Gate 16 is located on Abbott Street and is designated for use by people with disabilities or guests requiring special assistance . A passenger zone is available for easy drop off and pick up of guests . Limousines may also drop off and pick up guests at Gate 16 and taxis are also readily available at this location .

Access At NoN-eveNt tiMes
You are welcome to arrange suite access for business purposes at times when events are not taking place at Rogers Arena . Arrangements can be made by calling your Account Executive, at least 48 hours in advance . Access is available during regular business hours, arena schedule permitting . Suite catering can be arranged during these visits . When visiting your suite at non-event times, please check in first at the reception desk, located at Gate 16 (enter from Abbott Street or take the east elevators to level 100 from the P-1 parking level) . A staff member will escort you to your suite .

elevAtors
You will find the north elevators at Gate 10 on ground level 000, and at Gate 1 on level 300 . Penthouse suites on level 500 are accessible via the north elevators as well as the east elevators . The south elevators can be accessed through Gate 8 on level 300 and the east

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

8

Access coNtiNued
directioNs to the gAMe
Rogers Arena is conveniently located at 800 Griffiths Way in the heart of Vancouver’s theatre and entertainment district . Easily accessible by public transit (“Stadium” Skytrain stop, near Gates 2, 3, 10 and Rogers Arena Ticket Centre), Rogers Arena is also within a 15 minute walk of over 14,000 parking spots . Situated between the Georgia and Dunsmuir Street viaducts, the facility is bounded by Griffiths Way to the west, Pacific Boulevard to the south, Expo Boulevard to the north, and Abbott Street to the east .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

9

PArkiNg

Two parking stalls are allocated to your suite on the P-1/P-2 parkade level below Rogers Arena . Your parking passes will be delivered along with your Canucks season tickets prior to the first pre-season game . You will receive your designated parking passes for all other events with your suite or relocation tickets . Please present your parking pass at the security checkpoint when you enter the parking garage off Griffiths Way, near Gate 9 . Ensure that you place the remaining stub on the dashboard of your vehicle and you park in the stall number indicated on the pass . If you have any questions or concerns about your parking upon your arrival, please speak with the parkade attendant or your suite level Concierge . Please note, all individuals using the underground parking will be required to supply the attendant with both a valid game ticket and parking pass to access the lot for security reasons . Vehicles not displaying a valid pass may be subject to being ticketed or towed at the owner’s expense .

PArkiNg At NoN-eveNt tiMes
You may also use your assigned parking stalls for nonevent business meetings in your suite . Arrangements for parking will be made at the time you book your suite . Restrictions may apply depending on arena scheduling .

Public PArkiNg
There are numerous pay parking lots in the immediate vicinity for your guests . Please refer to the following map for locations .

SUITEHOLDER PARKING
LEVEL P1 — LOT #987
l

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 10

WE ARE ALL CANUCKS

REMIT TO ATTENDANT

Suite: Stall:
Thursday, October 11, 2012
Use of parking facilities at Rogers Arena is at vehicle operator’s sole risk. Vehicle and contents are left at operator’s sole risk.

October 11, 2012

####

PArkiNg coNtiNued
1338
LOT

946

LOT

1875

LOT

1960

LOT

582
315
1888
987
LOT

LOT

LOT
LOT

LOT

610

457

LOT

313

LOT

563
499
LOT

LOT

456

LOT

1188

LOT

1610
310
LOT

LOT

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca

11

rogers AreNA PArkAde — level P1
Rogers Arena Parkade Executive Suite Parking: level P-1 • Access parkade off of Griffiths Way • Present parking pass to parkade attendant • Assigned parking stalls:________________ • Access suite level via ______elevators to _____ floor • Parkade, event and Concierge staff will direct you

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 12

key coNtAct iNForMAtioN
iNterNet Address:
Canucks Sports & Entertainment and vancouver Canucks Internet site: canucks .com Rogers Arena: rogersarena .ca During regular business hours, please call your Account Executive for any inquires . The Premium Client Service Team can be reached at the following contact information: Deborah Boren Director, Premium Client Service 604 .899 .7653 Deborah .Boren@canucks .com Rylan Jay Manager, Premium Client Programs & Suite Operations 604 .899 .7468 Rylan .Jay@canucks .com James Moore Account Executive, Premium Client Service 604 .899 .7457 James .Moore@canucks .com Alison Sung Administrative Assistant, Client Services and Ticket Operations 604 .899 .7600 Alison .Sung@canucks .com Robert Chorner Sales Manager, Premium Client Service 604 .899 .7423 Robert .Chorner@canucks .com During events please contact our Head Concierge for assistance . The Premium Client Service Head Concierge phone number is 604 .899 .7410 . This event line is answered by the Head Concierge on duty beginning approximately 2 hours before the event . When in your suite, contact the Concierge by pressing the pre-set ‘Concierge’ button on your telephone . The Executive Suite catering service telephone number is 604 .899 .7557 . The catering service line is in effect during regular business hours and all calls are handled by ARAMARK Sports & Entertainment Management . During event times, contact catering from your suite by pressing the pre-set ‘CATERING’ button on your telephone .

executive suite cAteriNg:
Director, Premium Services: Barb Henshaw 604 .899 .7554 Executive Suite Manager: Jeffrey Kennedy 604 .899 .7563 Executive Suite Catering Sales Administrator: Shannon McErlean 604 .899 .7557 FAX: 604 .899 .7569

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 13

telePhoNe NuMbers At A glANce
dePArtMeNt
50/50 Hotline . . . . . . . . . . . . . . . . . . . . . Canucks Team Store (during events) . . . . . . . . . Canucks Team Store (business hours) . . . . . . . . Concierge (during events only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • head Concierge . . . . . . . . . . . . . . . . . . • Hospitality Concierge . . . . . . . . . . . . . . . . • Avaya Champions Club Concierge . . . . . . . . . • Best Buy Club Concierge . . . . . . . . . . . . . . Disabled Services Hotline . . . . . . . . . . . . . . EMERGENCY . . . . . . . . . . . . . . . . . . . . . Event Hotline . . . . . . . . . . . . . . . . . . . . . Group Tours . . . . . . . . . . . . . . . . . . . . . . Group Ticket Sales, Canucks . . . . . . . . . . . . . Guest Services Center L 100 . . . . . . . . . . . . . Guest Services Center L 300 . . . . . . . . . . . . . Hospitality Suite Rental . . . . . . . . . . . . . . . Canucks Sports & Entertainment (main reception) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

NuMber
604 .899 .7850 604 .899 .2024 . . 604 .899 .7590 Level 500 North Level 200 East . Level 200 South Level 200 North 604.899.7410 604 .899 .7827 604 .899 .7838 604 .899 .7828 604 .899 .7445 604 .899 .7500 . . 604 .899 .7469 604 .899 .7440 604 .899 .4 625 604 .899 .2716 604 .899 .2718 604 .899 .7423 604 .899 .7400

Preset buttoN
. . . . . . . . . . . CANUCKS TEAM STORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CONCIERGE . CONCIERGE . CONCIERGE . CONCIERGE

. . . . . . . . . . . . . . . . . EMERGENCY

Restaurant Reservations • Captains Room . . . . . . . . . . . . . . . . . . . . . 604 .899 .7525 • Centre Ice Grill . . . . . . . . . . . . . . . . . . . . . 604 .899 .7525 Ticketmaster (charge by phone) • Sports . . . . . . . . . . . . . . . . . . . . . . . . . . 1 .855 .523 .6800 • Events . . . . . . . . . . . . . . . . . . . . . . . . . . 1 .855 .985 .5000

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 14

PreMiuM clieNt service

coNcierge service
Our professional Concierge staff are readily available during events. They can assist you and your guests with any questions and concerns you may have, including: • controlling and monitoring access to the suite levels • assisting with directions and information with respect to the facility • information about specific events and ticketing • transportation (including arrangements for taxi or limousine service) • restaurant reservations • first aid or security issues • any equipment or technical concerns • clearing suites at the end of the event • special requests There are three Concierge stations dedicated to Executive Suiteholders on level 200 . You’ll find them at the north, south and east elevator lobbies . Additional Concierge stations are located on the Penthouse level 500, adjacent to the north and east elevator lobbies . To reach your Concierge directly from your suite, simply press the ‘Concierge’ button on your suite telephone .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 15

PreMiuM clieNt service coNtiNued
rogers AreNA ticket ceNtre
The Rogers Arena Box Office is located next to Gate 10 on the north plaza off Expo Blvd . Will Call Window #12 is dedicated for exclusive use by Executive Suiteholders and their guests . This is the best location to leave tickets should your guests need to pick them up at the last minute . Please be reminded that proper photo identification will be required when claiming tickets . The Rogers Arena Ticket Centre is open Monday to Friday, 9:30 am to 5:30 pm . During Rogers Arena events, the Rogers Arena Ticket Centre will remain open until approximately 2 hours after the start of the event . Tickets may be purchased at the Ticket Centre for all Rogers Arena events .

locAl cAlls
To make a direct local call, dial 9 followed by the 10-digit telephone number (i .e . 9 .604 .899 .7410) .

rogers oPerAtor Assisted cAlls
To reach a Rogers operator (i .e . for placing a collect call) dial 9 and 0 . A $0 .95 charge applies to all operatorassisted calls and is billed directly to the suite owner .

loNg distANce cAlliNg cArd cAlls
To charge a call to a personal long distance calling card, dial 9, 0, followed by the area code and telephone number . The caller will then hear a single short tone followed by specific Rogers instructions on how to proceed . Calling card long distance calls made in this fashion, without operator assistance, do not incur the $0 .95 operator assistance charge .

telePhoNe services
Your suite is equipped with its own direct dial telephone; simply dial 9 to make local calls . There will be no charge for local calls and you will be billed quarterly for operator-assisted calls and long distance charges only . Please note, Canucks Sports & Entertainment is not able to provide Executive Suiteholders with wireless network services .

iNterNAl/suite-to-suite cAlls
level 200 suites: dial 47 plus the last two digits of the suite number (i .e . Suite 201 is 4701) . level 500 suites: dial 48 plus the last two digits of the suite number (i .e . Suite 501 is 4801) . For other in-house calls simply dial the last four digits of the 7-digit number . For example, to reach the Premium Client Service Head Concierge line at 604 .899 .7410, simply dial 7410 from your suite . To reach the Rogers Arena reception desk, dial 0 .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 16

televisioN ANd rAdio oPerAtioN
suite televisioN chANNels
3 CBC Vancouver (CBUT) 4 Shaw TV 5 Knowledge Network BC 6 E! Victoria (CHEK) 7 CBC Vancouver FR (CBUFT) 8 OMNI B .C . 9 CTV BC (CIVT) 10 JOY10 11 Global Vancouver (CHAN) 12 A-Channel Vancouver 13 CITY Vancouver (CKVU) 14 The CW Network 15 CBS Seattle (KIRO) 16 NBC Seattle (KING) 17 CTV News Channel 18 Weather Network 19 W – WTN (West Feed) 20 Not Available 21 Not Available 22 SportsNet - Pacific 23 TSN-SD 24 MuchMusic 25 YTV West 26 CBC Newsworld 27 PBS Seattle (KCTS 9) 28 FOX Seattle (KCPQ 13) 29 Not Available 30 Centre Ice Guide 31 .1 Canucks Broadcast SD In-House Channel 1 31 .2 Canucks Broadcast SD In-House Channel 2 32 .1 Canucks Broadcast SD In-House Channel 3 32 .2 Canucks Broadcast SD In-House Channel 4 33 .1 NHL NETWORK SD 33 .2 Sportsnet – Pacific HD 34 .1 Sportsnet – ONE HD 34 .2 Setanta SportsNet World League 35 .1 CBC HD Vancouver 35 .2 TSN - HD 36 .1 TSN 2 - HD 36 .2 CTV HD Vancouver 37 .1 Global Vancouver HD (CHAN-HD) 37 .2 Golf HD 38 .1 BigTen HD 38 .2 Speed HD 39 .1 RDS (FR) 39 .2 SportsNet - Ontario 40 .1 SportsNet – Vancouver Hockey SNV HD 40 .2 SportsNet One SD 41 .1 Fox Rochester HD (WUHF-HD) 41 .2 CBS Detroit HD (WWJ-HD) 42 .1 NBC Detroit HD (WDIV-HD) 42 .2 ESPN Classic 43 .1 WGNHD Chicago (WGN9 HD) 43 .2 ABC Seattle HD (KOMO4-HD) 44 .1 CBS Seattle HD (KIRO-HD) 44 .2 NBC Seattle HD (KING5-HD) 45 .1 NBA TV 45 .2 The SCORE HD 46 .1 NFL NETWORK 46 .2 Frame 47 .1 Centre Ice HD 1 47 .2 Centre Ice HD 2 48 .1 Centre Ice HD 3 48 .2 Centre Ice HD 4 49 .1 Centre Ice HD 5 49 .2 Centre Ice HD 6 50 .1 Centre Ice HD 7 50 .2 Centre Ice HD 8 51 .1 Centre Ice HD 9 51 .2 Centre Ice HD 10 52 .1 Centre Ice HD 11 52 .2 Centre Ice HD 12 53 .1 Centre Ice HD 13 53 .2 Centre Ice HD 14 54 .1 Centre Ice HD 15 54 .2 Centre Ice HD 16 55 .1 Canucks Digital Signage 55 .2 Rogers Arena Centre Ice Guide 56 .1 CBC HD 56 .2 CTV BC (CIVT) 57 Canucks Broadcast SD In-House Channel 1 58 Canucks Broadcast SD In-House Channel 2

suite rAdio Presets*
The ten pre-set buttons on the new suite receivers have been programmed with the following stations:
1 . 2 . 3 . 4 . FM 88 .5 TEAM 1040 FM 88 .9 Global FM 89 .1 CFMI FM 89 .7 CBC TV 5 . 6 . 7 . 8 . FM 90 .5 BGM 1 (Background Music — varies) FM 90 .9 BGM 2 (Background Music — varies) FM 94 .5 BGM 3 (Background Music — varies) FM 102 .5 Arena Sound Feed 9 . FM 103 .5 QMFM 10 . FM 94 .5 The Beat

*Suite television channels and radio presets to be updated as soon as possible for the 2011 .1 2 season

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 17

AdditioNAl AMeNities

hosPitAlity suite reNtAl
Rogers Arena is a novel and exciting setting for a variety of professional, social or family gatherings . If you have a larger group event in mind that requires more space than your suite affords, there are a number of Hospitality Suites available for rent . Like the Executive Suites, the Hospitality Suites have a wet bar, an HD television, stereo receiver and private washrooms . Hospitality Suites are an ideal location for those special group functions . There are two Hospitality areas on level 400, with a capacity to accommodate 40-140 guests . Our Penthouse Suites on level 500 accommodate 24-34 guests . All Hospitality Suites offer a great view of the arena and are appropriate for social events or meetings during both event and non-event times .

Audio–visuAl services
Canucks Sports & Entertainment is pleased to offer a full range of audio-visual equipment, which can be rented for use in your suite when such services are required . Your Account Executive can provide equipment rental rates upon request . We ask that you advise us of your requirements at least 48 hours in advance .

tours
We will be pleased to arrange tours of Rogers Arena, during non-event times, for you and your guests . Please contact your Account Executive to make arrangements for a behind the scenes tour that includes a close up look at some of the facility’s unique features . Larger group tours may be booked with our Tour Coordinator at 604 .899 .7440 . There will be a nominal charge per person for larger groups .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 18

AdditioNAl AMeNities coNtiNued
restAurANts ANd louNges
Rogers Arena offers a broad range of food services with choices ranging from five-star dining to quality casual fare . Thirty concessions on the two public concourses offer enough variety to satisfy the most discerning crowd . Some of the choices include fresh coffee bars, deluxe hot dog stands, house made pizzas, Amigos Mexicasa, White Spot classic burgers and fries, a carvery offering fresh sliced roast beef or turkey sandwiches, and everyone’s favourite - mini doughnuts . Please note, vegetarian options are also available . You’ll find more formal dining options on two other levels of Rogers Arena . These include the Captains Room restaurant on Level 200 north and the Centre Ice Grill on Level 400 north . The Captains Room has a more formal ambiance and serves a deluxe pre-game buffet . River Rock Club Seat Holders, Executive Suiteholders and Captains Room Club members have exclusive access to this restaurant, which opens 2 hours prior to the game start time . Reservations are recommended and can be made by phoning 604 .899 .7525 . Guests may make reservations up to 4 weeks in advance . Centre Ice Grill is also open for pre-game dinner two hours prior to game start . Reservations may be made by phoning 604 .899 .7525 . Suiteholders and their guests are also welcome at the exclusive River Rock Club section of the Plaza Level 100 main concourse . This includes access to full bar service as well as unique and popular food concessions . Simply present your suite ticket at the access points to the River Rock Club on the north side of the building . Located on the east side of Rogers Arena on the HSBC Executive level, the Crossbar Lounge is accessible once suite doors open for an event . Equipped with a full service premium bar, comfortable lounge seating and flat screen televisions the Crossbar Lounge is the perfect place to extend your suite level access and connect with other Executive Suiteholders before, during or after an event . The Crossbar Lounge is open for all hockey games and select concerts .

CROSSBAR LOUNGE

Approved version

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 19 New colour version version

AdditioNAl AMeNities coNtiNued

security
Security personnel are located throughout Rogers Arena during all events . The premises are also well monitored and patrolled during non-event times . Contact security by pressing the ‘CONCIERGE’ or ‘EMERGENCY’ buttons on your suite telephone . Security phones are also located in numerous well-marked locations in the Rogers Arena parking facilities .

cANucks cArd
The Canucks Member Card is a cash card that eliminates the need for signatures, PINs, or loose change . With a quick swipe your purchase amount is automatically deducted from funds you deposit onto the card . Use your Canucks Member Card instead of cash or credit cards at participating vendors on the concourse level, the Canucks Team Store and kiosks throughout Rogers Arena . On the HSBC Executive Level, your Canucks Member Card will be accepted in the Captains Room and the Crossbar Lounge . By using your Canucks Member Card you will benefit from a convenient payment method, speedier transactions, and you will also be entered to win great prizes every time you swipe . For more information regarding the Canucks Member Card, please visit www .canucks .com/card or call 604 .899 .G OAL (4625) . Activate and load your card today at www .canucks .com/card .

First Aid ANd eMergeNcies
Complete first aid services, provided by staff trained in emergency procedures, are available during all events at Rogers Arena . There are fully equipped first aid rooms on levels 000, 100 and 300 . Your Concierge can assist you in locating them . Clearly identified emergency exits exist on every level of Rogers Arena . Your Concierge and other staff members are fully trained in evacuation procedures . Should an evacuation ever be necessary, please follow their directions or listen for announcements . You will be led safely out of the building and to an assembly area . Your suite telephone has a pre-set ‘EMERGENCY’ button . Pressing it will connect you to our security control room . Security staff are able to identify your suite and can immediately dispatch first aid and security staff or take other appropriate action . Please use this ‘EMERGENCY’ number as you would use ‘911’ at home .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 20

AdditioNAl AMeNities coNtiNued

Access For guests With disAbilities
Rogers Arena has special access features that far exceed current building code requirements . Disabled guests will easily be able to take advantage of the facility’s amenities . The suites are accessible to those in wheelchairs; a portable riser which enables guests to view an event over the view bar in the suites is available upon request . Please contact your Account Executive 24 hours in advance to submit your request . Wheelchairs are also available should a guest need special assistance accessing the suite levels from the parkade . Washrooms for guests with disabilities are located near each elevator lobby on the 200 and 500 suite levels . Your Concierge can assist you in locating the washroom facilities . There is also regular arena seating for disabled guests on the ice level and on the Rogers Level 300 . There are lowered counters at concession stands on the plaza and balcony levels, as well as in-seat food and beverage service for guests with disabilities who are seated on the ice level . Gate 16 on Abbott Street is the main entrance for our guests with disabilities . One of the east elevators located here is dedicated for their use . Some parking stalls have

been designated for guests with disabilities on each of our two underground parking levels . The Ticket Centre will accommodate requests for aisle seats for those with service animals . There are TTY/TDD pay phones on the plaza and Rogers Level 300 for use by the hearing impaired . You may phone the Disabled Services Hotline at 604 .899 .7445 for more information regarding disabled services .

lost ANd FouNd
All lost and found articles are kept in the Canucks Sports & Entertainment security office . These items are catalogued and stored for 60 days . After that time, they are donated to a local charity . Please contact your Account Executive or Lost and Found directly at 604 .899 .7803 to inquire about lost items and arrange pick up . Please note, lost and found items deemed as valuable, such as a wallet or jewelry, can only be picked up during weekdays, Monday to Friday, between 7am and 2pm .

AtM MAchiNes
Automatic Teller Machines are located in sections 114, 101 and 104 in the River Rock Club on level 100 and sections 305 and 317 on level 300 .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 21

AreNA seAtiNg MAP
CENTRE ICE GRILL RESTAURANT VIEW SEATS

To purchase arena tickets for an event visit any Ticketmaster Ticket Centre, or the Ticket Centre at Rogers Arena . Buy online @ canucks.com/tickets Charge-By-Phone at:

1.855.523.6800
All prices include HST, but are subject to applicable service charges .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 22

PLAZA LEVEL 100

10
RogerS ARENA BOX OFFICE

GATE

EXPO BOULEVARD

AB BO TT ST RE ET

1
to outside

V ATM

E

O XP

BO

E UL

R VA

D

GATE
K H L

$

3

B ATM

103 102 101

104

105

106

107

V

108

109 110

B
to ROGERS L EVEL 300

$

M

111
N

C

T

122
L

112 113 120 119
H

16

GATE

121
to ROGERS l evel 300

V

F

118

117

116
K

115

114
F
to ROGERS L EVEL 300

Q D G J E

U ATM

$

V
to RogerS L EVEL 300

GATE
OUL E VA RD

GATE

GR

IFF

7

6

IF PA C

IC B

ITH

SW AY

LEVEL 300

GATE

1

GATE

2

ATM

dun
G ATM

sm

$

uir

via

duc

t

$

to outside

I V H

K

V

A

304

305

306

307

308

309

310

311 312 311 A 313 314 315
S F

303 302 301
F

to P LAZA LEVEL 100

330
B

316 317 317 A 327 326 325
F V

P

329
V

328
V

318
H R

ATM

$

319 324
B

to washrooms & PLAZA l evel 100

323
O

322
F

321

320

to P LAZA LEVEL 100

GATE

8

GEORGIA VIADUCT

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 23

LEVEL 400
LEVEL 100: The River Rock Club LEVEL 200: HSBC Executive Level, Avaya Champions Club. LEVEL 300: Rogers Level, Disabled Seating LEVEL 500: The Best Buy Club, Hospitality Suites

NORTH ELEVATORS

ATM

$

2

3

LEVEL 100: Plaza Level, The River Rock Club LEVEL 200: HSBC Executive Level, Avaya Champions Club LEVEL 300: Rogers Level, Disabled Seating LEVEL 500: The Best Buy Club, Hospitality Suites

EAST ELEVATORS

4
419
SPORTS LOUNGE

417 418

SOUTH ELEVATORS

LEVEL 100: Plaza Level, The River Rock Club LEVEL 200: HSBC Executive Level, Avaya Champions Club LEVEL 300: Rogers Level, Disabled Seating

LEVEL 500

520 519

521 501

HOSPITALITY SUITES
515 516

5
517

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 24

executive suite cAteriNg

ArAMArk sPorts & eNtertAiNMeNt
ARAMARK Sports & Entertainment is the exclusive provider of all food and beverage services at Rogers Arena, including suite catering services and concession stands . ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world . Headquartered in Philadelphia, ARAMARK has approximately 250,000 employees serving clients in 22 countries . The entire team at Rogers Arena welcomes you . We are thrilled to open our kitchens and extend our service and look forward to enhancing your event experience . Please do not hesitate to contact our Executive Suites & Catering Manager, Jeff Kennedy, directly for more information . Suite catering coordinators are available during regular business hours to consult with you regarding your catering requirements . They can help you establish the perfect menu to suit the event and your guests . Contact Suite Catering during business hours by dialing 604 .899 .7557 or during events by pushing the “CATERING” button on your suite telephone . Please note that all food and beverage consumed in the suites must be purchased from Suite Catering, no outside products are permitted .

the AdvANced orderiNg AdvANtAge
The Advance Order Menu is extensive and innovative . Ordering prior to the event will ensure your order arrives fresh and at the time that you specify . Also, it will guarantee that whatever you order will be in stock . Items on the Advance Order Menu use fresh products and require careful preparation . As a result, some leadtime is necessary . Please place your orders 2 days prior to an event, using the Advance Order Fax Menu Form and the dedicated suite order fax line at 604 .899 .7569 or online at www .ps .aramark .com/rogersarena . Orders will be confirmed with a copy of your advance order as processed, by return fax or email 24 hours prior to the event . If you do not receive confirmation, please contact suite catering immediately at 604 .899 .7557 . No charges will be assessed to Suiteholders for orders cancelled with a minimum of 24 hours notice . Suite orders that are cancelled less than the 24 hour minimum will be assessed 50% of the total food and beverage order . Advance orders will be delivered directly to your suite . To ensure freshness, deliveries will be made no earlier than one hour before the start of the event .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 25

ArAMArk sPorts & eNtertAiNMeNt services

beverAge services
ARAMARK will work with you to establish a standard beverage inventory for your suite and can make recommendations regarding what to order . Once your personal bar level has been established, ARAMARK will restock your suite after each event .

A copy of the Executive Suites Menu is available in your suite . Orders from this menu require up to one hour for delivery . Complete beverage service is also available during events . The suite attendants will ensure your suite is properly set up and all food is well presented . Throughout the event, attendants can assist you with any additional orders or special requests . Suite attendants may be responsible for several suites, however, for those special occasions arrangements can be made for a personal attendant . ARAMARK will be pleased to work with you regarding specialized dietary requirements . www.ps.aramark.com/rogersarena

cAteriNg equiPMeNt
Your suite remains stocked at all times with the appropriate tableware and flatware . Chafing dishes will be provided for all hot food, and cold food will be presented on serving trays .

eveNt dAy MeNu
During a Canucks game you may order from the Event Day Menu at any time up to the start of the 3rd period of hockey games . During concerts, last call for food and beverage is generally one hour before the scheduled end time of the event . Simply place your order with your suite attendant, or press the “CATERING” button on your suite telephone .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 26

billiNg Procedures
During the last intermission of each event, your suite attendant will check with you to ensure the food and beverage service was complete and to your satisfaction . The suiteholder or authorized representative will receive an itemized bill for his/her review and signature prior to the conclusion of the event . All orders are subject to a 18% administrative charge and applicable taxes . Additional gratuities are at your discretion, and may be added to the guest check based on the quality of service . You may choose to pay cash or have the bill charged to your credit card – MasterCard, the official payment brand of the Vancouver Canucks, Visa, or American Express .

cAteriNg service At NoN–eveNt tiMes
If you wish to entertain in your suite during nonevent times, please contact special event catering at 604 .899 .7 756 after first making arrangements with your Account Executive (arena schedule permitting) . ARAMARK will be pleased to make arrangements for food and beverage services at these times .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 27

cANucks teAM store

cANucks teAM store
Rogers Arena Executive Suiteholders and their guests receive a 20% discount off the regular price of all Team Store merchandise . Simply show your suite ticket at the time of purchase to receive your discount . The Canucks Team Store is open 365 days a year, and located on the concourse across from Section 113 showcasing the latest Canucks clothing, novelties and memorabilia . In addition, there are 9 kiosks located conveniently on the 100 and 300 levels of the concourse presenting a wide variety of merchandise for our fans . While you’re on the concourse this season, take a look at our new Heat Press and watch your jersey get crested! We’ll put your favourite player or your own name and number on the back of your jersey by the end of the game! The Canucks Team Store is open to the public Monday to Saturday from 10am – 5pm and Sundays from 12pm – 5pm . Please note, on game days the store closes earlier than usual, and re-opens to ticket holders 30 minutes before doors open to the concourse .

Pro shoP
2893 East Hastings Street Monday–Saturday . . . . . . . . . . . . . . . . . . . . . 11am – 6pm Sunday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12pm – 5pm Phone number . . . . . . . . . . . . . . . . . . . . . . . . 604 .676 .8140

robsoN teAM store
1151 Robson Street Monday–Saturday . . . . . . . . . . . . . . . . . . . . . . . . 10am – 9pm Sunday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11am – 8pm Phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 .681 .3515

PreMiuM clieNt service
For your convenience, merchandise can be ordered prior to an event and delivered to your suite before your guests arrive . To arrange for advance suite delivery and information on your merchandise packages please contact your Account Executive .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 28

PreMiuM gAMe Night exPerieNce PAckAges

In addition to your exclusive Executive Suite night at a Vancouver Canucks home game, you now have the opportunity to create an even more unique and memorable experience for your guests . Whether you are welcoming a VIP to your Suite for the evening, celebrating a milestone, or looking to provide your group with special access pre and post-game, there is a package designed to enhance your guests’ experience when they visit Rogers Arena .

Premium Game Night Experience Packages may be purchased multiple times over the course of the season with a reservation request at least two weeks in advance of the associated game night . Please note that package inventory is limited and all packages are booked on a first come, first served basis . For more information please contact your Account Executive directly .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 29

suite Policies & Procedures

While your suite is a private area for you and your guests during events, we do need to ensure there is full compliance with all liquor laws and other applicable regulations . Rogers Arena Management has developed a number of policies to ensure that all facility guests receive maximum enjoyment . We would like to bring your attention to the matters outlined below . The following policies and procedures are subject to change or adjustment at any time, at Canucks Sports & Entertainment’s sole discretion, to best suit circumstances and conditions as they unfold .

If you are arriving on foot or from an external parking lot, before the gates are open for general admission, please use the exclusive entrances at gates 1 and 10 . When in the building, please remember to carry your suite ticket with you at all times to regain admittance to the suite levels .

coNcerts ANd other eveNts
Suite and parkade access times for concerts and other events are the same as the general public gate access times, usually one hour prior to the scheduled start of the event, unless otherwise indicated . Early suite access is generally not possible, as it would conflict with rehearsals and sound checks . Post event, suites may remain in use for up to one hour after the event concludes or midnight, whichever comes first .

hours oF oPerAtioN
Underground Parkade access times for Vancouver Canucks games will be two hours prior to the scheduled start time of the game (which is one hour before gates open to the general public) . Post event, suites may remain in use for up to one hour after the game concludes or at midnight, whichever comes first . Please contact your Account Executive if you would like to make arrangements to access your suite earlier .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 30

suite Policies & Procedures coNtiNued

executive suite AdMittANce guest list Policy
Executive Suite Admittance is limited to suiteholders and their guests holding designated suite tickets . Guests holding tickets elsewhere in Rogers Arena may visit the suite level with the permission of the suiteholder . If you plan to invite guests in to your suite please inform your Account Executive or the Head Concierge at 604 .899 .7410 . Please note that for concerts, guests need to be pre-authorized during business hours with your Account Executive. It is important to note that the maximum capacity of your suite (posted on the back of the main suite door) must be honoured at all times . These limits have been set for your safety and protection and are linked to fire and liquor board regulations . Persons under 19 years of age are not permitted in suites unless accompanied by an adult and according to provincial laws, are not permitted to consume alcohol . Pets are not permitted in the suites with the exception of service animals for guests with disabilities .

use oF tickets ANd suites
The public re-sale of any suite ticket is not permitted . If you would like to offer your suite in connection with a public promotional plan, we ask that you obtain Canucks Sports & Entertainment’s written consent first . And, of course, residential or overnight use of the suites is not allowed .

coNduct
Suiteholders are responsible for the proper conduct of their guests within their suite . In the event you encounter any security difficulties, please contact your Concierge . No objects of any sort may be thrown from the suites . No laser pens, firearms, flammable, dangerous, or explosive materials, or contraband may be brought into the suites .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 31

suite Policies & Procedures coNtiNued
Canucks Sports and Entertainment is committed to creating a safe, comfortable and enjoyable experience for all guests . An individual’s conduct must be legally appropriate, respect the rights of others to enjoy the event, and not be offensive or abusive to others .

PleAse coNduct yourselF by:
• Respecting staff, guests and performers in the building . • Drinking responsibly. • Sitting in your ticketed seats & showing your ticket when asked . • Not displaying rude or offensive signs and banners. • Not wearing indecent or inappropriate clothing. • Not blocking another guest’s view of the event. • Guests observing other patrons violating these policies or impairing the enjoyment of the event should report the situation to a staff member .

uNAccPetAble coNduct is subJect to evictioN or Possible Arrest ANd iNcludes but is Not liMited to the FolloWiNg:
• Use of foul, threatening or abusive language or gestures . • Fighting, threatening or offensive conduct towards others . • Intoxication or impairment due to alcohol or consumption of illegal substances . • Throwing objects or interfering with the progress of the event . • Being in possession of alcohol not purchased inside of Rogers Arena . • Being a minor in possession of alcohol or providing a minor with alcohol . • Smoking inside the arena. • Any other conduct that may be deemed by Rogers Arena staff to be inappropriate to the peace and good order of events or which may adversely affect the safety of persons or property .

driNk resPoNsibly. do Not driNk ANd drive.

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 32

suite Policies & Procedures coNtiNued
sMokiNg
Canucks Sports & Entertainment is committed to the health and safety of everyone who visits Rogers Arena . As a result we are unable to provide designated outdoor smoking areas during events at Rogers Arena . Guests will only be able to smoke prior to entering the building at a distance greater than six meters from any entry door or air intake . In and out privileges will not be granted during events, including parkade access . This policy will be strictly enforced by the staff of Rogers Arena in order to keep Rogers Arena a smoke free environment . We appreciate your cooperation and assistance in communicating this policy to your guests . There are legal prohibitions against the consumption of alcohol by an obviously intoxicated person and the purchase or consumption of alcohol by anyone under 19 . We ask suiteholders to help ensure that these policies are adhered to within your suites . ARAMARK reserves the right to check for proper identification and to refuse or terminate service at any time . All Aramark guest services staff members have adopted the TEAM (Techniques for Effective Alcohol Management) at Rogers Arena . Staff members have been trained to serve alcohol responsibly and to deal with guests appropriately . Please be reminded of your potential legal liabilities that can arise from excess alcohol consumption and any unfortunate conduct that might result . Please help us to ensure you and your guests enjoy alcohol in a responsible manner . We also ask that you bear in mind the health risks that alcohol consumption entails, and that you be particularly vigilant regarding the prospect of drinking and driving .

Alcohol MANAgeMeNt
ARAMARK is licensed to deliver, sell and serve all alcohol at Rogers Arena . Alcoholic beverages may only be obtained from ARAMARK, and may not be brought into or removed from the facility . You are not permitted to carry drinks containing hard liquor off of the suite levels . We also ask that you do not take cans or bottles outside of your suite as they are considered to be a projectile . Prior to entering your suite balcony viewing seats, please pour your beverages into the plastic cups provided . This is a safety requirement of our liquor license .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 33

suite Policies & Procedures coNtiNued

Food services
ARAMARK Sports & Entertainment has the exclusive license to provide food services at Rogers Arena . We ask that you take full advantage of the quality selections offered and not bring any other food or beverages on to the premises . ARAMARK would be happy to provide you with custom food orders for your special events and occasions . Please contact ARAMARK to inquire about their fine selection of birthday cakes, special order cakes and desserts .

lights out
A master relay switch controls all televisions, monitors, stereo receivers and main suite lights . You can expect all of these to be turned off as the house lights are lowered for pre-game shows and at the beginning of concerts and special entertainment events . This is at the request of the performing artists . It prevents interference with the performer’s own lighting, and will help suiteholders and everyone else to fully enjoy the show . Violators of Rogers Arena rules and regulations may be subject to eviction from the premises and/or prosecution .

cAMerAs
Because of provisions contained in the contracts Canucks Sports & Entertainment enters into with artists, there is a strict prohibition against using cameras, or any sort of video or audio equipment, to record an event or performance unless otherwise indicated . Canucks Sports & Entertainment and its employees and agents reserve the right to confiscate film or tape used for such a purpose .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 34

executive suite rules & regulAtioNs
1 . Unless otherwise expressly in writing permitted by Vancouver Arena Limited Partnership (VALP), the Suiteholder shall not furnish the interior or exterior of the Suite with articles of appointment or make any additions or alterations to the interior or exterior of the Suite or to the furniture, fixtures or equipment in the Suite . 2 . The maximum capacity of each suite shall be based on fire code and other applicable by-laws and governmental regulations . 3 . Smoking in the Suite or anywhere else in or about the Arena other than designated smoking areas is not permitted . 4 . The Suiteholder acknowledges that for certain events the nature of the event may require VALP to control lighting and to keep lighting and television monitors off in the Suite during the performance . 5 . The Suiteholder and the Suiteholder’s guests shall not attach, hang or display any signs, banners, advertisements or notices in or around the Suite without the prior written consent of VALP . Notwithstanding such consent, the Suiteholder must remove forthwith any such signs, banners, advertisements or notices at the request of VALP . 6 . Use of movie cameras or video tape or audio recording equipment by the Suiteholder or any guest of the Suiteholder for the purpose of recording the Event is strictly prohibited . VALP and its employees and agents reserve the right to confiscate tape or film . 7 . No flammable, dangerous or explosive materials shall be taken into or kept in the Suite . 8 . No food or beverages may be consumed in the Suite which have not been obtained from VALP or a concessionaire designated by VALP on a “cash on delivery” basis or otherwise as VALP or its concessionaires may agree . VALP shall have the right to require the immediate removal of any foods or beverages brought into the Suite by the Suiteholder or any guest of the Suiteholder . 9 . The Suiteholder and any Suiteholder Guest shall place all refuse and garbage in proper receptacles and shall keep all corridors, stairwells, ducts and shafts in and around the Suite free of all garbage and refuse . 10 . Housekeeping services shall be provided by VALP following each Event, provided however that such housekeeping services shall not include the steam cleaning of the carpets or furniture in the Suites . VALP may provide additional housekeeping services, including carpet cleaning, at its sole discretion, at the request of the Suiteholder . 11 . The Suiteholder and any guest of the Suiteholder shall conduct themselves in a manner which is consistent with the character of the Arena as a first class sporting and entertainment facility and shall not in any way impair the use and enjoyment of the Arena by others or the operations of the Arena . If, in VALP’s opinion, the Suiteholder or the Suiteholder’s guests are conducting themselves in an objectionable manner, VALP shall have the right to eject them from the Arena .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 35

executive suite rules & regulAtioNs

12 . The Suiteholder and any guest of the Suiteholder shall, while in the Suite or within the Arena or on its grounds, comply with all provincial and local laws, rules and regulations governing the sale, possession and consumption of alcoholic beverages . The Suiteholder whether present or not within the Suite, the Arena or on its grounds, shall be responsible for controlling any guest of the Suiteholder in this regard . 13 . No persons under 19 years of age will be permitted in the Suite unless accompanied by and under the effective supervision of the Suiteholder or an adult guest of the Suiteholder . 14 . VALP may from time to time adopt appropriate systems and procedures for the security or safety of the Arena, any persons occupying, using or entering the Arena, or any equipment, furnishings or contents of the Arena, and the Suiteholder shall comply with VALP’s reasonable requirements relating to security and safety procedures . 15 . VALP shall have the right to delete, add to or amend any or all of these Rules and Regulations as VALP deems desirable at its sole discretion for the safety, care and cleanliness of the Arena and the preservation of good order within the Arena and the Rules and Regulations as amended from time to time shall be kept and observed by the Suiteholder and any guest of the Suiteholder . VALP may from time to time waive any of the Rules as applied to the Suiteholder . VALP is not liable to the Suiteholder for any breach of the Rules by other Suiteholders . 16 . Personal property accompanying persons entering Rogers Arena is brought into Rogers Arena at the sole risk of such persons, and VALP accepts no responsibility for such property . Suiteholders and their guests are responsible for their personal property and should take care to ensure its safety and security . Do not leave behind personal items in the Suites . Do not permit strangers in the Suite .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 36

rogers AreNA geNerAl iNForMAtioN
seAtiNg
Hockey capacity: 18,890 Large concert capacity: 21,000 Theatre Bowl Capacity: 5,800 The 88 luxury Executive Suites in Rogers Arena have a combined seating capacity of 1,784 . There are 74 Level 200 Suites and 14 Penthouse Suites located on Level 500 . There are 2,195 Club Seats on the north side of the plaza seating level . An additional 9 Hospitality Suites, offering many of the same amenities as the Executive Suites, are available for rental on a per event basis . Through the use of partitions and moveable arena seating, different seating configurations can quickly be tailored to suit an event’s specific attendance level . Audiences ranging from 21,000 down to a relatively intimate group of 3,500 can all be accommodated . The Avaya Champions Club, an all inclusive club, located at the north end of Level 200, offers premium seating for 126 exclusive members . The Best Buy Club, located at the south end of Level 500, offers an exclusive penthouse perspective and seating for 176 members .

rogers AreNA levels
Parking Level P2 Lower Level parkade — Club Seat and Suiteholder parking . Public parking for concerts and other events Parking Level P1 Upper parkade — Executive Suite reserved parking Level 000 Back of House — Ice surface, team facilities, administration, maintenance facilities, Ticket Centre, communications and audio/visual control rooms Level 100 Plaza Level — Access to Plaza Level seating, The River Rock Club Seats, main concourse, Canucks Team Store Level 200 HSBC Executive Level — Captains Room, Executive Suites, Avaya Champions Club, Broadcast Suites, Client Service & Ticket Operations offices, and Crossbar Lounge Level 300 Rogers Level 300 — Upper concourse, access to Balcony Level seating, wheelchair seating Level 400 Centre Ice Grill, Rogers Studio Lounge, and Budweiser Sports Lounge Level 500 Penthouse Level — Executive Suites, Hospitality Suites, Best Buy Club, broadcast gondola, media seating

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 37

rogers AreNA geNerAl iNForMAtioN

souNd ANd visioN
The audio and video systems at Rogers Arena are state-of-theart . To ensure our fans receive the ultimate audio quality to enhance their sports and entertainment experience we have an integrated system highlighted by L-Acoustics speakers . The main speakers consist of six line source arrays suspended over the ice, with 360°coverage from seats behind the glass to the Level 500 suites . The design allows an audio technician to vary sound levels according to the particular needs of the building . Geometrically centred between each speaker array is two separate subwoofer arrays, each consisting of eight SB28s . Upgrades to the centre-hung scoreboard include the addition of six ARCS speakers to improve on-ice coverage . The entire system is driven by 23 LA8 amplifiers on a redundant fibre network . The video screen employs an integrated Daktronics super system that provides the utmost in clarity and excitement . The centre-hung design incorporates Daktronics high resolution ProStar® light emitting diode (LED) technology with picture elements (pixels) on 10mm ( .39”) centre-to-centre spacing . Each of the four main video displays measure approximately 14 feet high by 24 feet long, with Pure Pixel® resolution exceeding 300,000 pixels per screen . The main video screens have a width to height ratio that matches the high definition (HD) standard 16:9 aspect ratio . Flanking each main video display are additional

full-color LED displays to present game scores, times and statistics . Each measures approximately 13 feet 6 inches high by 5 feet wide . Large circular ProAd® displays are suspended above and below the main video screens . The top ProAd® display measures approximately 3 feet high by 149 feet in circumference; the bottom display approximately 3 feet high by 104 feet in circumference . One of the largest LED fascia displays is installed in front of the 300 level of seating, surrounding the seating bowl . The display measures over 2 feet high and more than 950 feet in circumference . This ProAd® display, along with those incorporated into the centre-hung scoreboard design, provides complete flexibility compared to traditional printed or scrolling displays . Each Executive Suite has a 40” flat screen HD television capable of receiving our in house Cable TV signals . These signals include the scoreboard feed and all of the “raw” camera feeds from the broadcast trucks, as well as 24 sports channels from our satellite dishes and a variety of local channels . The suites also have a flatscreen balcony monitor. Each Executive Suite is equipped with a stereo tuner with preset channels for local television and radio play-by-play feeds .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 38

rogers AreNA geNerAl iNForMAtioN coNtiNued
Public trANsPortAtioN
Rogers Arena is located in the downtown core, and is easily accessible by public transportation from anywhere in the lower mainland . The Stadium Skytrain station is right next door and a number of bus routes pass close by . Call Translink at 604 .521 .0400 for route information . If you have questions regarding transportation for the disabled, call the Rogers Arena Guests with Disabilities Hotline at 604 .899 .7445 .

T 604.899.GOAL • F 604.899.4601 • canucks.com • rogersarena.ca 39

Sign up to vote on this title
UsefulNot useful