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1. All these awards are of no use if you cannot take care of your customers…Pathetic service on new year eve. Had ordered at the Kaushambi outlet (01202778556) on 31/12/2012 at 21.15 Hrs…did not get the delivery till 23.00 Hrs…every time i called to enquire about the delivery i was told that it will be delivered in 5 minutes. would never order from Dominos in future…it SUCKS Comment by Hemant Bishnoi — December 31, 2012 @ 11:06 pm

2. worst delivery system ……….cannot give your order in time………………….more over no response to your calls to customer care Comment by Minar — January 1, 2013 @ 10:41 pm

3. I tried booking an order twice on your website on 30-Dec but got an error. Both my cards (xxxx2696 and xxxx5003) were charged. I followed up with the nearest Dominos outlet (MG Road, Kandivali West) but was told that no order had been received. Can you please let me know the refund status? Comment by Kunal Randeria — January 4, 2013 @ 10:12 pm

4. i would like to inform you that your service is very good, when i went to ( IIM store ahmedabad one of your delivery person is so kind to me and he explained me all the menu details and i saw he is so polite with the customer his name is Mr Manish Rathod try to promote him and recruit this type of executive to improve your buss. Thanks Manoj nair +91-9998426105 Comment by manoj nair — January 8, 2013 @ 6:01 pm

just send me the pizza. The guarantee was reduced to $3 off in the mid 1980s. could be that he did not find his way or he might have gone to the wrong address or even the worst. your guys deliver the pizzas in say about 45 minutes. but certainly in our country the offer still holds true. After a while I get a call from the store manager.. Maybe a flat tire. In 1992... Domino's Pizza had a guarantee that customers would receive their pizzas within 30 minutes of placing an order. I immediately figured. the Pizza didn't come for 2 hours. They also clearly say that 30 minutes offer only stands valid till the gate.... there might have been some problem. very sad  So my real question isn't this particular or similar such issues and neither is it targeted towards the store or the delivery boys and girls. Nonetheless.. It's not like this is a life or death situation for the customer. Also don't tell me that this is an occupational hazard. who I must say are real gems in your organization. In another 1993 lawsuit...8 million.. in fact I tell them it doesn't matter. They are the ones who put two and two together.. before I ask you my question here's some of your own History for you:  "Starting in 1973. Singapore and Turkey....An Open Letter to Dominos Pizza India Dear HEAD/s OF Domino's Pizza India. Not that I really care about.. pun intended. or they would receive the pizzas free.. Who knows how and why or was it cause of the speeding as he wanted to deliver the pizza on time or was it cause of a reckless driver or some other issue. that was the case.  And after a while when I called. I ordered for Pizza and I live in an area which is a secure area and most often than none... Sad.. brought by a woman who was injured when a Domino's delivery driver ran a red light and collided with her vehicle. My fundamental question to you is 'Why would you want to risk peoples lives? Why?  Is it cause the people and the legislation in our country is so flawed that you exploit this to your advantage?  You don't expect me to believe that people like this guy pushes the accelerator tries to get to the delivery only cause he has high standards in your so called 'Domino's family' And they are trained well enough to protect / take care of themselves and others. just like say cops get trained or any other professional does for his job. which I don't mind at all... who was genuinely concerned about the delivery and the well being of his employee as he wasn't able to get through to him. I found out. . which I presume he was telling me the truth.. But all I knew was that he was in an accident. Now I don't know what the scene is on ground in other countries. Thankfully.."  And you still continues to offer "30 minute or Free" guarantee for orders placed in its stores situated in Malaysia.... Must have hurt himself. Which again is not the core issue. But it could be for your employees and many other people involved.an accident. India. the woman was awarded nearly $80 million. So I waited.  Now this Sunday. Neither is my question about whether you guys do this to maintain an internal discipline among your employees so that your customers are happy.  A Sunday afternoon. Mexico.. The delivery guy was in an accident.. So out of curiosity I called in and realized that the person had left a while ago.. paying the family $2. the guy who finally delivered the pizza said that he was okay. the company settled a lawsuit brought by the family of an Indiana woman who had been killed by a Domino's delivery driver. but accepted a payout of $15 million. I was wondering and probably assuming it might have been an order mismatch or order didn't go through issue as it was an online order.

say. I have placed the order at dominiz but after one hour order has not come so again i called them so they were saying that my order has not updated in the system so i need to place the order… .. Hey Sumeet. Or don't tell me it was just an accident and accidents happen. please send us your feedback to customercare@dominos.  Or are the people in this country so easy to convince that a free Pizza probably costs potentially more than. You use The 'Dominos Family' campaign so well in your stores to show the people that you care about them and eventually might be a recruitment benefit to potential future employees. The fundamental question is why create that 'risk opportunity' especially when lives are involved. Worst there is no customer care number where I can report this. so aren't your employees your 'Internal Customers'? 1.co. 2011 @ 12:25 pm 2.in Comment by Domino's India — June 14. period. 'a human life?'  Is this really 'Khushiyon Ki Home Delivery?' I agree Customer is the King.. 2011 @ 10:43 am 3. I got charged and the order never came since it did not go through your kitchen. Can anyone help? Comment by Sumeet — June 5. Your online ordering system has FAULTS.You don't expect me to believe that it's about maintaining or exceeding expectations of customers which by the way is nothing but a product of your own marketing imagination way back in the 70s only to gain you more profit.

Comment by Somnath belel — August 5. 2011 @ 8:29 pm 4. asdsadasdasdasd Comment by testaaa — September 20.she made me avaliable with 8 pizza with in 20 mins. Thanks gauri 4 yesterdays help u did 4 us. 2012 @ 1:03 pm 9.yesterday when i visited dominos with my frnds i found at miss gauri took a hard efforts of make customer when i placed the order. i m highly impressed with the services of miss Priya Ganguly . when i checked online non veg single combo was mentioned as 245+taxes where when i called to outlet they tolad that charges are 275+ taxes…its shocking for me that in this growing IT world dominoz is not upgraded…its really worst experience with it………. 2012 @ 9:30 pm 6. Comment by Hemant — December 11. 2011 @ 8:30 pm 5.Shara gunj Huzratgunj Lucknow. . when i checked online non veg single combo was mentioned as 245+taxes where when i called to outlet they tolad that charges are 275+ taxes…its shocking for me that in this growing IT world dominoz is not upgraded…its really worst experience with it………. Thanks gauri mumbai dahisar(e). 2012 @ 11:43 pm 8. Comment by Priya Ganguly — August 1. 2012 @ 1:57 pm 7.Also rates are not updated on the sites. If u would be not there then we may have 2 sit 4 more than an hour she only excuted our order with in 20 mins. I m very much touched with miss gauri kumari dhakare mumbai dahisar (e). I have placed the order at dominoz but after one hour order has not come so again i called them so they were saying that my order has not updated in the system so i need to place the order… Also rates are not updated on the sites. I m very touched with her service minded attitude thanks u gauri and thanks dominos Comment by Sumit belel — August 5. Comment by Hemant — December 11.

slightly tall.fair complection n little bit fat guy worker @ d host section doing a gud job n very humble.manipal. ON 14TH SEP AT 01 55 I VISITED YOUR DOMINOS IN SOLAN IT IS THE VERY FIRST EVER NICE EXPERIENCE I HAD IN MY LIFE I WENT TO THE COUNTER TO PLACE MY ORDER MR. special thanks to all d staff n especially there was this 1 guy. . i appreciate his work n good service. Didn’t even bother to say Sorry. 2012 @ 3:13 pm 13. Now the delivery guy turns up and says there is no discount and if you want the pizza pay the full amount or he would happily take it back. Bangalore).thanks a lot for making my day bright. Finally (Shockingly…) he took back the pizza happily with him.manipal. I had to repeat the same thing again and again that it is more than 1 hour since the time I ordered and this guy keeps telling me it is just 45 minutes. special thanks 2 d guy workin @ d host section… Litle bit tall n fat n fair complection… He was very kind n helpful…i appreciate his humbleness n good service. 2012 @ 12:56 pm 10. one guy over phone even promised a discount of Rs.... ..i had a gr8 time al2gthr ovr thr. 2012 @ 1:04 pm 11.i had a special occasion yesterday which i then decided 2 celebrate it @ dominos.43PM and asks for correct address.Usually i am a regular customer @ dominos . First time I had kind of bad experience with Dominos (HSR layout branch.. MOHINDER TOOK MY ORDER AND REALLY I WAS VERY MUCH HUNGRY I ORDERED ONE CHEESE BURST FARMHOUSE AND A VEG TACO WITH A COKE AND NUTTY CHOCOLAVA THE ORDER TAKER ASKED ME HOW MUCH PEOPLE U R SERVING FOR I SAID ONE THEN HE SUGGESTED ME SIR I BELIEVE ONE PIZA IS ENOUGH FOR YOU WITH A COKE AND CHOCOLAVA AS A DESSERT IF U REQUIRE MORE U CAN ORDER LATER.300.. Comment by Dr.manipal..36PM and pizza delivery guy calls me @2.. and when the delivery guy calls again she tells to him no discount..yesterday i had a special occasion which i decided 2 celebrate @ dominos itslf n as expected i had a good time over there. I have all the call details with me and he doesn’t even bother to look at those. 2012 @ 11:19 am 12. Geet Shetty — October 2. In between I called Dominos twice to confirm my order. the guy delivering my place praddep khutwad for satara road branch pune was very helpful and was very good at his services and a very jolly person helped me know dominos better and develop a homely relationship with you all Thank you Comment by huzaifa — October 24. Usually m a regular customer @ dominos. keep it up… Staffs like u make up a good team n dominos. ordered pizza @1. for the delay. 59 RS NOT MATERS THAT MUCH FOR ME BUT I FEEL REALLY PROUDABLE TO BE ALWAYS WITH DOMINOS THAT THEY TOOK CARE OF THE CUSTOMERS THEY DONT ONLY RUN FOR MONEY CUSTOMERS MATTERS THEM A LOT THANKS MOHINDER Comment by tanwar kaith — October 16. keep it up Comment by dr geeth setty — October 2. I spoke to their manager and she happily says to me pay only 100rs.

the guy delivering my place Taarendra of south auenu mall. 2013 @ 2:45 pm . I M very thank ful to Ms. his servie is awsome …. I M very thank ful to Ms.He helped me know domino’s schemes better and develop a homely relationship with you Comment by Tarang — November 2. Darjeeling. Gaurighaat road bramnch Jabalpur was very helpful and was very good at his services and a very jolly person h. 2 to 3 times. What a day!!! Thanks to Dominos…. Darjeeling. Comment by nirav — December 28. ur service is best in vadodara Aksharchok……………. 2012 @ 6:12 pm 16.My wife after seeing all this tamasha decided to cook herself. and she helps us lot. 2012 @ 9:23 pm 15.. 2012 @ 8:53 pm 17. All the best for her and Dominoes for good service. I guess it is time that they hire pros for planning. Comment by Narasimha — November 1. Nagma Haq for quick and good service @ The Rink Mall. Nagma Haq for quick and good service @ The Rink Mall. 2013 @ 2:45 pm 18. 2 to 3 times. and she helps us lot. Comment by KISHORE — January 8. dominoz moradabad has a plus point that they have yogesh kumar there with them. We visited your shop on 16th to 18th Dec’ 12. 2012 @ 3:48 pm 14. Comment by samir kadam — January 8. you people are very lucky to have him… he has good compatabilty with his customers… he treats well … when he takes the oder we like to take more and more… Comment by shahrukh — December 24. All the best for her and Dominoes for good service. We visited your shop on 16th to 18th Dec’ 12.