Professional Documents
Culture Documents
9292 Travel information Via Internet: www.9292ov.nl Telephone: 0900-9292 ( 0.70 p.m.) Note: The content of this folder has been compiled with the utmost care. The information contained in this folder may, nevertheless, change without further notice.
July 2010
Four steps
Four steps are important when travelling using the OV-chipkaart: Step 1: Select your OV-chipkaart. Step 2: Top up your OV-chipkaart. Step 3: Check in when boarding. Step 4: Check out when exiting.
Personal OV-chipkaart
Anonymous OV-chipkaart
OV-chipkaart with name, date of birth and passport picture Age-based discounts Can be topped up automatically to ensure there is always sufficient balance on the OV-chipkaart Can be topped up (an amount in euros to be spent on public transport travel) Can be topped up at vending machines and through the Internet Personal season ticket can be included You can check your e-purse balance and journeys at vending machines or at the public transport service desks You can check your e-purse balance and journeys through the Internet Can be blocked in case of loss or theft The OV-chipkaart is sent to your home (when applied for at a public transport company or via www.ov-chipkaart.nl) OV-chipkaart available at public transport company service desks and points of sale. You receive the OV-chipkaart immediately. Can be used by multiple individuals (but not at the same time) Validity
4 - 5 years
5 years
Are you using the OV-chipkaart to travel by train for the first time? In order to do so you should first activate the Reizen op saldo on the OV-chipkaart. This is only required once. More information is provided elsewhere in this folder. The OV-chipkaart can be topped up in various ways:
Automatic reloading
You can automatically top up the balance on a personal OV-chipkaart. As soon as the balance is under 5,oo the amount (you have set) will be transferred from your bank account to your personal OV-chipkaart. This ensures the balance is never insufficient to travel. You can apply for automatic reloading via www.ov-chipkaart.nl or using a form (available at the public transport company service desks or to be downloaded from www.ov-chipkaart.nl).
Step 3: Check in
You should always check in and out when travelling using the OV-chipkaart. The system registers where you board and where you exit and determines the cost of the journey. Check-in as follows: Hold the OV-chipkaart in front of the OV-chipkaart logo (the hand with a card) on the smart card reader. You will hear a beep and the green indicator will light up. The display shows a text such as: Goede reis (Have a nice journey!). If you check in at an access gate, the gate will open. Are you travelling with others? Every passenger requires their own OV-chipkaart. If you are travelling with children and you are passing through access gates, the children will have to pass through the gates one by one. A wider gate will always have been installed near standard access gates. Make sure you do not hold the card in front of the reader twice because you will not only be checking in but also checking out. If an inspector checks the tickets and you are not checked in you will be fined!
Step 4: Check-out
At your destination you check out when you exit the transport modality you have used. Even when you transfer from one modality to another you need to check out. You will again check in when you use the next transport modality. Follow the same procedure to check out as you did to check in. Note: If you change from one NS train to another NS train you do not have to check out and check in again.
What are the measures for visually impaired people? Visually impaired people can apply for a special Braille sticker for their OV-chipkaart at customer service. This sticker makes their OV-chipkaart distinguishable from other cards. The smart card reader area where you should hold the OV-chipkaart to check in and out has been raised to ensure it can be recognised by touch. Refer to your public transport company for more information on the public transport companion cards. Can I travel immediately using the student OV-chipkaart? No. You have to retrieve your student travel rights at one of the pick-up devices. Refer to www.ov-chipkaart.nl for a current overview of the locations. Go to studentenov-chipkaart.nl for more information. How can I change my student travel rights? You can change your student travel rights at www.ocwduo.nl. How do I travel with NS trains using my OV-chipkaart balance? Do you travel using an anonymous OV-chipkaart? Please visit a ticket vending machine or an NS service desk to request the activation of travel using the OV-chipkaart balance reizen op saldo. Indicate whether you would like to travel first or second class. Do you have a personal OV-chipkaart? Request the activation at www.ns.nl or by telephone at 0900-2021163 ( 0.10 p.m.). Please go to the NS ticket vending machine to activate reizen op saldo on your OV-chipkaart. Until when can I use the previous system, i.e. the strippenkaart? The strippenkaart will be put out of service during the next few years. Go to www.ov-chipkaart.nl for information on the regions where the strippenkaart is no longer a valid public transport ticket. Do not buy more than one strippenkaart at a time. This prevents having an unused strippenkaart after these have become obsolete.
10
11