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4900 Forbes Ave, Pittsburgh, PA 15213 | (505) 303-1212 | bruce.kiefer@yahoo.

com

Bruce Kiefer
QUALIFICATIONS • P&L responsibility for $1.2 billion organization with $160 million in capital
SUMMARY expenditures and 1300 employees
• In 2008, reduced technical expenses by $6 million, reduced service calls by
20%, repeat calls by 15%, and call center technical queues by 12%
• Designed and implemented Converged Area Network across Pennsylvania
to carry IP services
• Manage all capacity needs and augmentations for all services, including high
speed data, VOIP, switched digital, video on demand, CRAN backbone and
Spotlight Comcast Ad Sales Group
• Led the Colorado region to be ranked #2 YTD in Comcast Cable Power
Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on
the Capacity Planning Scorecard

PROFESSIONAL Comcast Pennsylvania Region, Pittsburgh, PA


EXPERIENCE Vice President of Engineering, 2002 – Present
• Managed P&L responsibility for $1.2 billion organization with $160 million
in capital expenditures and 1300 employees – including budgeting and
review, headcount justification, technician dispatch, quota management, and
management of all engineering and operations
• Responsible for a workforce of 28 engineers performing network operations
and supervise performance of 1100 technicians in the field
• Led the Pennsylvania region to be ranked #2 YTD in Comcast Cable Power
Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on
the Capacity Planning Scorecard
• Oversaw all system products including video, switched digital video, digital
telephone, VOIP, HSD, video on demand, DSG, OCAP, and Tru2way
• Managed Network Operations Center (NOC) consisting of 45 FTEs
monitoring 3 regions with over 30,000 miles of plant – providing Tier 1
through Tier 4 support for RF and backbone networks 24X7
• Oversaw construction contractors completing $19 million in construction
projects building/replacing 310 miles of plant
• Improved network reliability through increased focus of the levels in the
home and the NOC monitoring of network problems, resulting in a $6 million
cost savings
• Assigned 4 NOC employees to monitor Market Health modem levels and
create network tickets as needed to make plant repairs, resulting in a 10%
increase of modem health across the network
• Reduced service calls by 20%, repeat calls by 15%, and call center technical
queues by 12%
• Managed Day of Install Group, "ATS" Advanced Trouble Shooting Group
and Work order QC Group

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PROFESSIONAL Comcast/AT&T Virginia Region, Mclean, VA
EXPERIENCE Vice President of Engineering and Technical Operations, 1998 – 2002
CONTINUED • Oversaw the engineering and technical operations of 114 cable systems across
three states – which spanned 405,000 subscribers, 625,000 homes passed, and
12,000 miles of plant
• Led a organization of 10 System Managers and 500 technical employees,
overseeing upgrades and builds, network design, fulfillment and intranet
services
• Responsible for regional capital budgeting and management, expense
budgeting, budget reviews, technical performance reviews, and goal setting

United Cable, Arlington, VA


Vice President/Director of Engineering and Technical Operations, 1994 – 1998
• Managed region consisting of 7 states, 350 systems, 910,000 subscribers,
1,480,000 homes passed, 950 technical employees, 21 system managers and
48 unique budgets

Regional Trainer, 1993 – 1994


• Provided training in all aspects of the cable industry, including Technical
Training and Call Center Training

Systems Engineer. 1990 – 1993


• Responsible for FCC testing, CLI measurements, sweep and balance, system
design, and headend engineering

Bench Technician, 1988 – 1990


• Responsible for repairing headend test, and line equipment

EDUCATION • BCT, BCE, SCTE Broadband Communication Engineer Certifications


• SCTE Broadband Communication Technician Certification
• Certified trainer of pole climbing
• Metropolitan Technical College, Arlington, VA

PROFESSIONAL • Vice President, SCTE Great Plains Chapter, 1988 – 1998


ORGANIZATIONS • Member, SCTE Pennsylvania Chapter, 1999 – Present
• Board Member, Pennsylvania Cable Association, 2004 – Present

ADDITIONAL • Attended numerous SCTE Conventions and Seminars, NCTI Installer and
SKILLS Technician Courses, and Human Resource and Diversity Courses

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