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Sara-Louise Olsson

34a Cleveland Road Uxbridge Middlesex UB8 2DR 07773878885 1012824@my.brunel.ac.uk

Personal Profile

An aspiring bar owner with three years’ of management and supervisory experience in the pub and nightclub fields at just twenty one years of age. Driven, passionate and hardworking; moving towards clear career goals. An individual with excellent customer service skills and a thorough knowledge of the catering business. Currently in third year at Brunel University studying Modern Drama. Customer Service Skills Leadership Cognitive thinking collaboratively Time Management Team Work Meeting deadlines Project Management Independent Thinker Working

Key Skills

Education

Brunel University, Uxbridge, London - 2010-2013 Ba Hons – Modern Drama (Expected 2:1) Being an active learner that thrives in variety I have absorbed and developed many of the skills that my course in modern drama has offered me. Balancing a mixture of both academic practice and practical projects I have demonstrated a high intellect and many vocational skills. Hewett School, Norwich, Norfolk - 2007-2009 3x A Levels - Mathematics (C) , History (C) , Theatre Studies (B) Hethersett High School, Hethersett, Norfolk - 2003-2007 10x GCSE A-C Grades inc. English, Mathematics and Triple Science

Experience

Team Leader - Swan and Bottle, Uxbridge- August 2011 – Present A member of the management team since July 2012 - Giving great customer service - Motivating, encouraging and coaching team - Ensuring smooth running of shifts - Dealing with problems of both guests and team players - Cash handling and stock taking - Management opening/closing procedures - Leading team of up to eight people Bar Manager – ClinkClink, Lea Valley White Water Centre, Hertfordshire Worked as bar manager as part of the London Olympics 2012 - Headed a team of nine bar staff serving up to 4000 people a day - First point of contact for major sponsors such as Visa and Coca-Cola if stock was running low or PDQ machines failed - Training less experienced staff to reach full potential - Responsible for all cash on site Supervisor (VIP Bar) - Optic Nightclub, Norwich - June 2009 - July 2010 First in charge of VIP area and bar under general manager - Working under pressure - Keeping my bar spotless despite fast speed of service - Keeping bar stocked up throughout night to ensure smooth running of the bar - Ensuring every member of staff retains high standards of service - Cocktail making/ flaring REFERENCES AVAILABLE ON REQUEST