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SUBMITTED BY ANDREA PONSEK MBA(TT) CL NO:4
c) .The Central Council consists of the following members. 2) . and b) . namely:— a) . Council). who shall be its Chairman. by notification. a Council to be known as the Consumer Protection Council for (hereinafter referred to as the State Council).The Central Government shall. as may be nominated by the Central Government. a Council to be known as the Central Consumer Protection Council (hereinafter referred to as the Central 2) . Content Central Consumer Protection Council 1) . not exceeding ten.Introduction Consumer Protection Act of 1986 is an Indian federation law enacted in 1986 to protect interests of consumers in India.The State Council shall consist of the following members.such number of other official or non-official members representing such interests as may be prescribed.the Minister in charge of the consumer affairs in the Central Government.such number of other official or non-official members. State Consumer Protection Council 1) . by notification. b) . establish with effect from such date as it may specify in such notification. Usually toll-free telephone service available to the public for some specific purpose a consumer hotline. establish with effect from such date as it may specify in such notification.the Minister incharge of consumer affairs in the State Government who shall be its Chairman. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. .such number of other official or non-official members representing such interests as may be prescribed by the State Government. namely:— a) .The State Government shall.
the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation f) .The State Council shall meet as and when necessary but not less than two meetings shall be held every year. establish more than one District Forum in a district.the right to be protected against the marketing of goods and services which are hazardous to life and property. the State Commission shall have jurisdiction:a) . the following agencies. if any. claimed exceeds rupees twenty lakhs but does not exceed rupees onecrore.the right to be heard and to be assured that consumer's interests will receive due consideration at appropriate forums. potency. and ii) . b) . wherever possible. e) . (b) a Consumer Disputes Redressal Commission to be known as the "State Commission" established by the State Government in the State by notification. purity. and .complaints where the value of the goods or services and compensation. c) . 4) .to entertain i) . Consumer Disputes Redressal Agencies There shall be established for the purposes of this Act. and Jurisdiction of state council 1) Subject to the other provisions of this Act. quantity.the right to consumer education. standard and price of goods or services. and (c) a National Consumer Disputes Redressal Commission established by the Central Government by notification. d) .the right to be informed about the quality.appeals against the orders of any District Forum within the State.The State Council shall meet at such time and place as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed by the State Government. of consumers. namely:— (a) a Consumer Disputes Redressal Forum to be known as the "District Forum" established by the State Government in each district of the State by notification:Provided that the State Government may. as the case may be so as to protect the consumer against unfair trade practices. access to a variety of goods and services at competitive prices.the right to be assured. if it deems fit.3) . Objectives of Central Council The objectives of the Central Council is to promote and protect the rights of the consumers such as:a) .
a complaint may be entertained after the period specified in sub-section (1). or has failed to exercise a jurisdiction so vested or has acted in exercise of its jurisdiction illegally or with material irregularity. if any. 2) . situations in which a recall is . records its reasons for condoning such delay.The District Forum. the State Commission or the District Forum. A country's consumer protection laws will have specific requirements in regard to product recalls. as the case may be. the State Commission or the National Commission.to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the State. although possibly less costly than consequential costs caused by damage to brand name and reduced trust in the manufacturer. the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen.Notwithstanding anything contained in sub-section (1). claimed exceeds rupees one crore. or has failed to exercise a jurisdiction so vested.b) . Jurisdiction of National Council Subject to the other provisions of this Act. Such regulations may include how much of the cost the maker will have to bear. or has acted in the exercise of its jurisdiction illegally or with material irregularity. and ii) appeals against the orders of any State Commission b) . Recalls are costly to a company because they often entail replacing the recalled product or paying for damage caused by use. that he had sufficient cause for not filing the complaint within such period: Provided that no such complaint shall be entertained unless the National Commission.to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any State Commission where it appears to the National Commission that such State Commission has exercised a jurisdiction not vested in it by law.to entertain i) complaints where the value of the goods or services and compensation. Consumer hotlines A product recall is a request to return to the maker a batch or an entire production run of a product. the National Commission shall have jurisdiction— a) . usually due to the discovery of safety issues. Limitation period 1) . where it appears to the State Commission that such District Forum has exercised a jurisdiction not vested in it by law. as the case may be. if the complainant satisfies the District Forum. The recall is an effort to limit liability for corporate negligence (which can cause costly legal penalties) and to improve or avoid damage to publicity.
. When a consumer group learns of a recall it will also notify the public by various means. or penalties for failure to recall. The scope of the recall. is often specified. which may differ according to local laws: Maker or dealer notifies the authorities responsible of their intention to recall a product.compulsory (usually because the risk is big enough). Consumer hotlines or other communication channels are established. regardless of condition. Avenues for possible consumer compensation will vary depending on the specific laws governing consumer trade protection and the cause of recall. In some circumstances. are recalled. heightened publicity will also result in news television reports advising of the recall. which serial numbers or batch numbers etc. that is. The firm may also initiate a recall voluntarily. Product recall announcements are released on the respective government agency's website (if applicable). Typically. as well as in paid notices in the metropolitan daily newspapers. the consumer is advised to return the goods. to the seller for a full refund or modification. perhaps subject to the same regulations as if the recall were compulsory General steps in product recall A product recall usually involves the following steps.