works

annual report 2012

goodwill

Independence and Dignity Through Work

www.goodwillmass.org

Mission stateMent
To provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

I will. Goodwill.

Board of directors
Kevin T. Bottomley, Chair Peoples United Bank Mary L. Reed, Vice Chair Bessie Tartt Wilson Initiative for Children Linda E. Thompson, Clerk New England Baptist Hospital Nancy Aubrey, Treasurer McGladrey Joanne K. Hilferty, President Morgan Memorial Goodwill Industries Jane Edmonds, J.D. Northeastern University Paul Ellner Citizens Bank Jovita Fontanez City of Boston (Retired) Robert P. Gittens, Esq. Northeastern University Stephanie Lovell, Esq. Blue Cross Blue Shield of Massachusetts Allen Maltz Blue Cross Blue Shield of Massachusetts Mike Manoogian The TJX Companies, Inc. Steven Pogorzelski ClickFuel.com Kevin Reynolds The Waldwin Group D. Ellen Wilson Optum

works
annual report 2012

goodwill

a Message to our friends froM the President and ceo

Dear Friends of Goodwill, Goodwill works. Goodwill works to help people with barriers to employment find jobs. Goodwill works to help young people succeed in life. Goodwill works so that individuals and families can stretch their dollars and buy quality clothes and household items at reasonable prices. And, Goodwill works for businesses looking for qualified employees. In this annual report, you will see examples of how Goodwill works success stories like Wilbert Seoane who came to Boston Career Link for job training, or Christian Davis who works in the AbilityOne program, or Clover, a fast-growing startup that has hired many Goodwill training graduates. You will also read about our new Youth Initiative, which offers young people a year-round experience, and the ways our retail enterprise continues to serve the community. There are many Goodwill works to share! This past year Goodwill lost two important leaders longtime board member Peter Morrissey and vice president of retail Terry Fitzpatrick. Both men were deeply committed to Goodwill and its mission and both will be missed. We dedicate this annual report to them. Goodwill worked in 2012 because of the contributions made by Goodwills community of board members, collaborators, donors, friends, supporters, customers, and staff who took Goodwills mission to heart. It is because of this community that we have been able to accomplish so much. Thank you to everyone who helped Goodwill work and thereby helped those we serve achieve independence and dignity through work. Sincerely,

Joanne K. Hilferty President and CEO Morgan Memorial Goodwill Industries

JoB training & career services

What does Goodwill do? Goodwill works.
It works to help people with barriers to employment find jobs so that they can achieve independence and dignity through work. Goodwill does this by providing job training and career services, which are at the core of Goodwills mission. Last year, Goodwill served almost 9,000 individuals in these programs. There were 622 served in Goodwills job training programs individuals with disabilities and other barriers who are considered the hardest to employ. Services include case management, work-readiness training, skills training, on-the-job training, job placement, and post-placement supports. This year Goodwill launched the Will to Work program for young people with disabilities between the ages of 22 and 25. And, Goodwill enhanced its janitorial and building maintenance program and established an advisory council for the program so that graduates had better employment opportunities. Goodwills AbilityOne program continued to deliver housekeeping and building maintenance services for seven million square feet of government office buildings with at least 75 percent of the labor hours provided by individuals with disabilities. Boston Career Link, the one-stop career center that Goodwill operates, assisted 8,273 individuals with career services and referrals to training programs. The services included career counseling, workshops, job postings, online job search and job application training, computer access, and more. Boston Career Link also created more opportunities for job seekers and employers to connect, with 65 employers actively recruiting on-site at four job fairs, five mass hiring events, and 173 on-site recruitment sessions, a significant increase over the previous year.

The training I got at Goodwill was great.

LaToya Graddy

What does Goodwill do? Goodwill works.

wilBert

christian Meghan

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pg. 3

wilBert seoane
Laid off for almost a year, Wilbert Seoane came to Boston Career Link a bit discouraged, but with an idea of what he wanted to do. The former construction worker wanted to make the transition to the green industry, but needed more training. Working with a career advisor at Boston Career Link, Wilbert found a 12-week training program with Operation ABLE, a nonprofit serving older workers. Now the Boston coordinator for Co-op Power, a consumer-owned renewable energy cooperative, Wilbert says his experience with Boston Career Link was a positive one. I was nervous when I went in, but it worked, he said.

I love going to work.

Christian Davis

Maria olMo
Sometimes, things just fall into place. Thats how Maria Olmo sees it now that she is working in a job she loves. The single mother was unemployed when she enrolled in Goodwills Beyond Jobs program for women. She quickly found work as a family partner with the Boston Emergency Services Team, where she helps families in crisis. Im a single mom, I grew up around here, Ive received welfare, Olmo said. I know what these families are dealing with. Maria is going back to school at the UMass University Without Walls online program to earn a bachelors degree in human services. I love working with families, she said.

Meghan dowling
Meghan Dowlings beloved Boston Red Sox may not have had a good year, but it did not stop her from hitting home runs. Meghan, who was referred to Goodwills Salem Job Training Center by the Massachusetts Rehabilitation Commission, scored with her job as a personal shopper with Peapod. Goodwill helped me get the job, Meghan said. I was hired right away. Meghan has also gone back to school at North Shore Community College, where she is working on an associates degree in education. I want to work with kids some day. Thats my goal.

christian davis
While Christian Davis has an outgoing personality and loves to ham it up, he is very serious about his job as a janitor in the AbilityOne program at Hanscom Air Force Base. AbilityOne is a federal initiative to help people with disabilities with employment by working for nonprofit organizations like Goodwill that provide services to the U.S. government. And it is a perfect fit for Christian, who completed Goodwills janitorial and building maintenance program, and was ready for the job. I love going to work, Christian said.

LaToya Graddy didnt actually first come to Goodwill for help finding work. She came to get her son Zyderrious signed up for the Youth Mentoring Program. After learning more about Goodwills training programs, LaToya, who was unemployed at the time, enrolled in First Step, a four-week job readiness program, and then in the Human Services Employment Ladder Program (HELP). LaToya was hired by Bay Cove Human Services before she finished the class and started right after graduation. The training I got at Goodwill was great, LaToya said. And with Zyderrious active in Goodwills youth programs, everyone came out a winner.

Maria

will

Independence and Dignity Through Work

BUSINESS AND EMPLO E PARTNERS

LATO A GRADD
Z DERRIOUS GRADD

Goodwill works to help young people pursue their dreams.

The Youth Mentoring Program enrolled 138 young people and matched them with committed, caring adults. The mentoring program focuses on academic support, skills development, and career exploration. This years activities included making public service announcements on youth violence, and a field trip to Boston Police headquarters. The BNY Mellon After-School Academy for Girls served 48 girls, who benefited from a structured program that offers academic, leadership, and college/career planning. During the year Goodwill planned for the Youth Initiative, an integrated, year-round program for underserved young people in low-income Boston communities. Goodwill rolled out the first component, a new summer program that included summer jobs for young people looking to work, offering 30 jobs within Goodwills operations as part of the Action for Boston Community Developments Summer Works project. At the end of the summer the teenagers experienced the adventure of Outward Bound on Thompson Island in Boston Harbor. Further, Goodwill engaged Lynn and Salem students with special needs in programs that provided them with assistance transitioning to work. Goodwill also assisted high school students at risk of not passing required standardized tests by connecting them with tutoring, career counseling, and employment services.

BUSINESS AND EMPLO ER PARTNERS

Teens from Goodwills youth programs learn how to row during an Outward Bound experience on Thompson Island.

LATO A GRADD
Z DERRIOUS GRADD

Zyderrious Graddys first career choice is to be a professional football player, but if that doesnt pan out, the 13-year-old, who is in Goodwills Youth Mentoring Program, says acting is a good second option. The eighth grader at Martin Luther King Junior High in Dorchester is off to a good start.Hes already been in one school play and appeared on a talk show on BNN-TV addressing teen violence in schools. In the Youth Mentoring Program, Zyderrious says he enjoys the field trips to places like the Maple Farm Animal Sanctuary, as well as the Outward Bound program. Its a lot of fun, the teen said.

Its a lot of fun.

Zyderrious Graddy

BUSINESS AND EMPLO ER

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pg. 5

Goodwill by the Numbers

Individuals Served

I can hang out with my friends and work on my homework.

Anell Guzman

Job training program participants: 622 Boston Career Link members: 8,273 Youth program participants: 198

Business Engagement
Employers recruiting on-site: 65 On-site recruitment events: 173 Job fairs and mass hiring events: 9 OutSource Resource customers: 38 Businesses contributing goods: 87

Goodwill
Employees: 312 Paid trainees: 406

anell guzMan
It doesnt take long for Anell Guzman to say why she loves coming to Goodwills BNY Mellon After-School Academy for Girls: I can hang out with my friends and work on my homework, Anell said. The 7th grader at Cathedral High School likes all the activities the Academy has to offer, especially field trips to places like the Federal Reserve Bank or volunteering at Goodwills Youth Holiday Party. She likes to watch sports, but her real interest is school, where she likes math and science. I want to be a doctor or a psychologist, said the 12-year-old. I want to be able to help people.

Facilities: 12 Cash gifts: 13,617 Massachusetts communities served: 265

The Goodwill Stores and Donated Goods

Pounds of donated goods: 22.5 million Individual donations: 562,615 Goodwill donation centers: 38 Goodwill customer transactions: 876,000

Community Outreach
Tax preparation assistance: 122

anell

Thanksgiving meals served: 1,200 Holiday toys distributed: 530

will

Independence and Dignity Through Work

the goodwill stores

Now more than ever, The Goodwill Stores are a destination for donors and shoppers alike.
Thanks to store renovations and other improvements, new branding, and the growing popularity of thrift, the 11 Goodwill Stores in eastern and central Massachusetts have never been more fashionable. This means more opportunities for people with barriers to employment to earn a paycheck and more support for Goodwills programs. This past year, Goodwill partnered with Lasell College and Brides Across America, a nonprofit organization helping military families, to provide more than a dozen military brides in need with donated wedding gowns. Goodwill also held Brides on a Budget events in Roxbury and South Attleboro. Young people learned about the value of giving back as Goodwill expanded the Donate Movement to more elementary schools such as the Kitteridge School in North Andover and colleges like Holy Cross in Worcester. Goodwills partnership with Boston University continued to click as students donated more than 60 tons of items during annual Move Out in May. Goodwill also held donation drives in local municipalities like Swampscott and Reading. Retail is an integral part of Goodwills programs, providing job training and paychecks to people motivated to overcome disabilities and other barriers to entering the workforce.

Goodwill Stores and Donation Centers

The Goodwill Stores
Allston/Brighton Boston Boston Outlet Store Cambridge Hyannis Jamaica Plain Quincy Somerville South Attleboro South Boston Worcester

Donation Centers
Attended Donation Centers Arlington Boston Concord Lexington Newtonville North Andover Reading Sudbury Wellesley Woburn Donation sites at Recycling Centers Barnstable Brockton Dennis Eastham Hanover Harwich Hingham Mashpee Medfield Needham Plymouth Southborough Sudbury Wayland Wellfleet Westborough Weston Yarmouth

Retail is another way that Goodwill works.

Donations may also be made at ZOOTS dry cleaning stores. Visit www.goodwillmass.org for Goodwill Store and Donation Center addresses and hours.

Goodwill rolled out its new branding to its fleet of trailers and trucks.

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Businesses and goodwill

Goodwill works because it has strong partnerships with businesses.
Goodwill connects Boston Career Link job seekers and participants from Goodwills job training programs with companies looking for good employees through its partnerships with businesses and other employers. Companies like Arrow Security, Boston Medical Center, Conservation Services Group, and Sodexo, to name just a few, work with Boston Career Link because they know they can count on finding reliable workers. Business connections made it possible for Boston Career Link to hold four job fairs, five mass hiring events, and 173 on-site recruitment sessions serving more than 4,300 job seekers. Many businesses also provide financial support that keep Goodwills job training, career services, and youth programs going and growing. Goodwill and the business community also work together in many other ways, such as offering employees volunteer opportunities for its Thanksgiving events or Youth Holiday Party. There is also Goodwills annual Put Your Clothes to Work corporate clothing drive led by McGladrey, with support from Bingham, The Castle Group, Online Buddies, and The TJX Companies. In 2012, these clothing drives made it possible for Goodwills Clothing Collaborative for Job Trainees to provide more than 350 job seekers, both men and women, with interview attire and accessories to help them secure employment.

Top Notch Quality Service Finds a Good Thing at Boston Career Link
Brandon Bronaugh knows a good thing when he sees it. The founder and CEO of Top Notch Quality Service was having a difficult time finding qualified candidates for his growing business.

I got qualified candidates from Boston Career Link.

Brandon Bronaugh CEO, Top Notch Quality Service

I came to Boston Career Link and explained some of the challenges and obstacles I was facing and we came up with a game plan to fix it, Bronaugh said. Since that initial meeting, Bronaugh has hired four job seekers through Boston Career Link, the one-stop career center. Bronaughs South Boston-based company, which he started two years ago, specializes in estate clean-outs, hoarding assistance, and elderly relocation services. Top Notch has also donated more than 40,000 tons of goods to Goodwill. I was not getting a high return in my hiring process. I had a high turnover ratio, said Bronaugh. But I got qualified candidates from Boston Career Link. Bronaugh said his company is still growing and that he plans to continue to work with Boston Career Link in 2013. Thats the goal, he said.

Clover and Goodwill Get Cooking

With its peak business hours falling between 11 a.m. and 3 p.m., Clover is not your typical business. Yet, as one of Bostons hottest fast food startup companies, it was a good fit for many of the participants in Goodwills First Step job-readiness training program. We really liked that Goodwill had parents in their program because the hours they were available mirrored the hours we were looking for, said Megan Pileggi, director of human resources for Clover. We needed people who could work 11 to 3 every day and thats parents who have to put their kids on the bus every morning. Goodwills First Step is a four-week program that prepares people to work in entry-level positions in a number of industries, including food service. As part of the program, Goodwill facilitates on-site hiring events to help place people in jobs. Clover participated in several recruitment sessions at Goodwill. Having started in business only four years ago, Clover is frequently hiring, which makes it an attractive employer for job seekers. Clover has six food trucks and two restaurants in Boston and Cambridge, and is looking to add four or five more locations in 2013. We love working with Goodwill, Pileggi said. They have a great pool of people. We see this as a long-lasting partnership.

highlights
2012 financial rePort
10
%

4%

86%
allocation of exPenses
Program 86% Management and General 10% Fundraising 4%

Goodwill strives to be efficient and effective in the use of funds raised to support its mission and 86 cents of every dollar spent went to programs that helped
Top to bottom, left to right: Former New England Patriot Paul Francisco lends a hand to Emil Burgos at Thanksgiving-in-a-Basket. Goodwill began to update its fleet of trailers and trucks including signage with its new branding. Goodwill volunteer Ruth Norwinda helps a child at the Youth Holiday Party. Goodwill President Joanne Hilferty gives Remy Lawrence a hug at The Good Party. Remy, a graduate of a Goodwill training program, spoke at the annual fundraiser. Goodwill participants Rosane Rivera and Nick Allen enjoyed themselves at the Thanks-for-Giving dinner. At the Put Your Clothes to Work reception, from left, Sandy Lish of Castle Group; Dianne Singletary, Goodwill graduate; Joanne Hilferty; Janet Wu of Channel 7; Richard Caturano of McGladrey; Don Harpin and Richard Scott of Online Buddies; and Nancy Aubrey of McGladrey.

transform lives. In 2012, Goodwill had total revenue of $30,023,000, total expenses of $30,031,000 and net assets of $18,534,000.

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pg. 9

Goodwill works with more than 300 businesses and organizations to support its mission and retail enterprise. Below is a partial list of those partners.
The 660 Corporation Action for Boston Community Development AJ Cleaning ARAMARK Arbor Associates Avenue The Barn Bay Cove Human Services Beantown Promotions Best Western Roundhouse Suites Beth Israel Deaconess Medical Center BG Peck Boston America Corp. Boston College Boston Fire Department Boston Medical Center Boston University Brigham & Womens Hospital Calvin Klein Camillas Bridal Cape Cod Bottle Co. Casa Myrna Vasquez Chadwicks Chartwells Chex Finer Foods Chowdaheadz Clarks Shoe Co. Cleaning Executive Club Monaco Comcast Community Resources for Justice Conservation Services Group The Container Store Crate & Barrel Cristinas Bridal Crittenton Womens Union Crosbys Marketplace Crowne Coffee CSN Store C.W. Price Dancing Deer Dennis East Dish Network Dots Dunkin Brands Eastern Bank Elliot Community Health Services Emerald Bridal ERC Euro Stoves Family Dollar Faux Designs Greater Boston Food Bank Grossman Marketing Group Gryphone Telecom Harvard University HBO Films Hitchcock Shoes Home Depot HomeGoods HopeFound IKEA Independent Nail Co. Interstate Container iParty Jo-ann Fabric & Craft Stores Kenneth Cole Know Atom La Alianza Hispana La Sposa Bridal Macys Mambo Sprouts Marias Bridal Marriott Hotels Marshalls MBTA McCue Corporation McDonalds Melba Express MetroPCS Micro Tech Staffing National Wholesale NESCTC Security Recruitment New England Cranberry Co. New Hope Media Next Step Living North Suffolk Mental Health Association Northeastern University Occasions Bridal Pacific Packaging Paul Revere Transportation Peabody Council on Aging Peabody Essex Museum Peapod Peets Coffee & Tea Perkins School for the Blind Pine Street Inn Project Hope Quiksilver Rand Whitney Reebok Rise and Shine Cleaning Company Riverside Community Care Romanow Container Rose Displays Rosies Place Roxbury Community College Rugby by Ralph Lauren Salem State Enterprise Center Samurai Boston Sears Second Time Around Securitas Shaws Snap Chef Sony Pictures South End Community Health Center Sovereign Bank St. Marys Women & Childrens Center Staffmark Stoneridge-Pollack Stop & Shop Sudbury Soup Co. Target Tartts Day Care Centers, Inc. Third Sector New England Thunder Sports Source T.J.Maxx The TJX Companies Top Notch Quality Service Traditional Breads Transportation Security Administration TurnKey Promotions 20th Century Fox Films U.S. Foods U.S. Security Associates UPS Urban League of Eastern Massachusetts Vernon Sales and Promotions Victory Programs Vinfen Corporation Vistaprint The Waldwin Group Wal-Mart Stores Wellness Pet Food Co. Whittier Street Health Center Whole Foods Market YouthBuild YWCA Boston Zoots

BUSINESS AND EMPLO ER PARTNERS

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governMent funders
Goodwill receives funding from a variety of government agencies to support its programs and services. Here is a list of government and quasi-government funding partners:
Boston Office of Jobs and Community Services Boston Private Industry Council Boston Public Schools Commonwealth Corporation Lynn Public Schools Massachusetts Department of Developmental Services Massachusetts Department of Education Massachusetts Department of Medical Assistance Massachusetts Department of Transitional Assistance Massachusetts Executive Office of Labor and Workforce Development Massachusetts Rehabilitation Commission Salem Public Schools U.S. Department of Defense U.S. Department of Justice

volunteer grouPs
Goodwill would like to thank the following companies who have provided groups of volunteers to assist with events throughout the year.
Arthur J. Gallagher & Co. Blue Cross Blue Shield of Massachusetts Boston University Brigham & Womens Hospital Brown Brothers Harriman Ceridian Citizens Bank Duke Alumni Group Grant Thornton NSTAR Starwoods Hotel Group Towers Watson William Gallagher Associates

Senior Staff Joanne K. Hilferty President and CEO Joy S. Burghardt Vice President, Programs and Services Ellen Carr Vice President, Marketing and Development Paul MacNeil Vice President, Work Programs and Boston Career Link Mary G. Rahal Vice President, Human Resources and Administration John Ricketts Vice President, Finance and CFO

I will. Goodwill.

Credits Editor James Harder Director of Communications Photographers Zev Fisher Zev Fisher Photography Mike Ritter Ritterbin Photography Kayana Szmczak Szmczak Photography Designer Amanda Puglisi Studio A Design

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Morgan Memorial Goodwill Industries 1010 Harrison Avenue Boston, MA 02119-2540 617-445-1010
Goodwill is accredited by CARF.

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