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Manage, Click, Learn! 2011
Your indispensable guide to this year’s 100 best learning sites on the Net
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Get the MTL Experience!
Manage, Click, Learn! 2011
All rights reserved. This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may pass this e-book on freely as long as you do not change anything in it, do not charge for it, and as long as you acknowledge the ManageTrainLearn copyright. ManageTrainLearn 2011
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Manage, Click, Learn! 2011
Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2011 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn
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Customer Service Training 24. Accelerated Learning 5. 35. Citehr Coaching2grow 22. Body Language Expert Brain Connection Business Balls Business Marketing Business Simplification Changing Minds www. Accel-Team 6.com Page 4 of 107 Get the MTL Experience! . 15. DWM Beancounter Easy Training Empowering Messages Entrepreneur Evan Carmichael Everyone Negotiates 31.Manage. 26. 27. Click. 21. Inc 12. 40. Customer Service Manager 23. 12Manage 3. 1000Ventures 2. 36. 28. Executive Planet Ezine Articles Fast Company Fenman First Steps Training Games2Train Get More Done Harvard Business School Harvey Mackay 13. Big Dog and Little Dog's Bowl of Biscuits 14. A Better Workplace 4. 19. Executive Coaching Studio 32. 33. 34. Aimm Consulting 8. Anecdotage 10. 18. 37. 17. Be a Better Manager Basic Learning Systems Better Workplace Now 20. Action Leadership 7. 38. 30. Learn! 2011 Table of Contents Introduction Table of Contents 1. All Business 9. 11. 39. Discovery Health Channel 25. 29. 16.managetrainlearn.
69. 85. 51. National School Board Association 59. The Improvement Encyclopedia 84. 75. 49. The Logic of Success The Manager Get the MTL Experience! www.bz Self Growth Test Café The Change Agent The Leadership Hub 43. 67. Institute of Silly and Meaningless Sayings 45. 66. 73. 61. 60. 77. 81. 70. Hello. 72. 74. 62. Negotiation Enterprises Negotiator Magazine New Conversations Office Diversions 83. Leadership Now Leadership Tools Leader-Values Leading Today Lessons in Lifemanship Management Help Manager Wise ManageTrainLearn Marshall House Mind Power System Mind Tools MIT OpenCourseware mp3motivators 58. 71. 42. 64.managetrainlearn. 46. 47. 78. 76. 52. My Name Is Scott Human Links 63. 68. 50. 54. 79. 55. Click. 53.com Page 5 of 107 . 82. Human Resources About… 44.Manage. 65. Patricia Fripp People Alchemy Penn State Psychology Personal Development Philip Humbert Positive Club Presentation Helper Proven Models Robin Sharma Roger Dawson Ron Kaufman Salad Ltd Silicon Beach Training Skills Converged Stressbusting Success. 80. 57. 56. Learn! 2011 41. 48.
The Workplace Doctors Thiagi Thinking Managers Tickled By Life Tom Antion Tom Peters Trainerbubble Trans4Mind 94. Click.com Page 6 of 107 Get the MTL Experience! . Value-Based Management 95. 97. 99. Vark Learning Styles Wilderdom Workforce Online Work Worries Xage Consultancy Zig Ziglar www. 100. 88.managetrainlearn.Manage. 96. 92. 89. 93. Learn! 2011 86. 87. 91. 90. 98.
connections and advice Site Home Address: http://www. Learn! 2011 1. Click.managetrainlearn.com. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. Everything.com Email Address: firstname.lastname@example.org. In fact. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. It links to two of his other sites at www.com www. It‟s sure to brighten up your day.success360.com Page 7 of 107 Get the MTL Experience! .1000ventures. Brilliant! Summary of Free Resources: Colourful and original models of management Series of colourful hyper-slides Original ideas. It reminded me of an interactive mind map.Manage. And lots of fascinating original stuff too. Don‟t ask me what‟s here because the answer is. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.com and www.
I thought it was because you can translate any page into any one of 12 languages (including Arabic. Chinese. there‟s also a management news section giving links to all the latest management gossip.managetrainlearn. models and theory.com Email Address: info@12manage.Manage. Site Home Address: http://www.com Page 8 of 107 Get the MTL Experience! . At its core is an A to Z dictionary of management methods. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. and Korean). Japanese.12manage. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Since you can add your own entries to the dictionary. Click. In addition to the dictionary. a list of courses being run (to which you can add your own). and a forum. This site is a formidable resource. Summary of Free Resources: an A to Z dictionary of 1500 management terms forum news links. When I last looked there were over 1500 easy-to-access entries. the chances are the number is much higher by now. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality.com www. It‟s like an internet in an internet just for managers. At first. Learn! 2011 2.
com Email: email@example.com. Learn! 2011 3. tips. or trendy. Daniel lists the things you shouldn‟t say at work. (my pick of which is the phrase: “That is so not going to happen”). and dysfirmations.abetterworkplace. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Site Home Address: http://www.Manage.html. colourful. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin.com www.html to the site address) massive list of resource references. and tools sections. but it is full of great content for anyone interested in making their workplace a better place. Where to start? Well. “Nature‟s Leadership Lessons”. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). and “Measuring the Mirth”.com Page 9 of 107 Get the MTL Experience! . there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. Who said that work should be too serious anyway? Summary of Free Resources: forum on workplace issues e-letters and archive huge selection of articles self-evaluations laugh-at-work features (add dontsayit. describe_coworkers. Click.managetrainlearn. It‟s not fancy. senseless acts of immaturity (eg “Skip rather than walk”). Then there are toolkit.
Manage.managetrainlearn. Site Home Address: http://www. Visual. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed.com www. Accelerated Learning Free Learning Styles Test This is a lovely site.com Page 10 of 107 Get the MTL Experience! .com Email Address: als@acceleratedlearning. Learn! 2011 4.acceleratedlearning. (Linguistic. Inter-personal. It did! Summary of Free Resources: learning style profile. Mathematical. Musical. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. I know that I am linguistic and so was curious to see whether the test would come out right. and Naturalistic). The questions are all straightforward. Bodily. Click. Intra-personal. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences.
Learn! 2011 5. self-appraisal.Manage.accel-team. One thing that‟s a bit different here is a set of Checklists. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Then there are detailed features on teambuilding. and coaching. plus some well-presented explanations of time management.com Page 11 of 107 Get the MTL Experience! .managetrainlearn. There‟s a history of employee productivity that will take you all the way back to the Pyramids. Site Home Address: http://www. and Interpersonal relations. They include Time utilization. Space utilization. Machine utilization. motivation. Summary of Free Resources: pdf articles on coaching. and employee development. productivity and team development excellent and well-illustrated modules on teambuilding and motivation.com Email Address: sales@accel-team. (For example.com www. Accel-Team Advancing Employee Productivity There are some nice features on this site. Click.
unlike management which involves simply the care and feeding of the organisational elephant.com Page 12 of 107 Get the MTL Experience! . Site Home Address: http://www. skills.Manage.actionleadership. leadership makes the elephant jump. I‟d willingly jump through hoops if he asked me. He goes on. Click.com Email Address: brent@actionleadership. Learn! 2011 6. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. “From now on. For me. see every leadership challenge as a way of having people increase their knowledge. courage. And that‟s why I think I like Brent Filson.managetrainlearn. tenacity. Yes. Here Brent makes the point that.com www.” I like the concept that management trainers and management training should be kind. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. and leadership abilities. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. Summary of Free Resources: insightful leadership articles. And to cultivate that perspective you need kindness. I‟m not too sure exactly why I like his writing.
There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. You‟re offered some examples of “always doing” this. Then you score yourself. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. The final score will give you a feedback on areas such as Delegation. Summary of Free Resources: personal flexibility skills test situational judgment tests articles quotes newsletter. which are great starting points for further self-development. Site Home Address: http://www.managetrainlearn.com Email Address: webmaster@aimmconsult. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Motivation. Learn! 2011 7. Click.Manage.com Page 13 of 107 Get the MTL Experience! .aimmconsult.com www. or “rarely doing” this. and Conveying Credibility.
Learn! 2011 8. Of course.com Email Address: info@allbusiness. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep.com www.managetrainlearn. Click. There‟s advice on managing every aspect of your business. blogs.Manage. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. There‟s everything you could possibly need to help you run an efficient business. There are news reports. And sure enough there it was. including employment and HR and business plans. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. All Business Champions of Small Business This is an amazing site for anyone running a small business. many of the products on the site are only available through purchase.com Page 14 of 107 Get the MTL Experience! . guides and tips. but there is a huge amount of free material. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. Isn‟t the web amazing? Summary of Free Resources: blogs tip of the day database of business periodicals. that‟s one million!) articles. One in a million. Site Home Address: http://www.allbusiness.
illustrate a learning point. Now. tell that down the pub and see if they believe you! Summary of Free Resources: a huge resource of anecdotes including business stories. When I keyed in “Business”. Learn! 2011 9. Funny Stories If you‟re looking for an amusing story to add to a presentation.com Page 15 of 107 Get the MTL Experience! . How about this one pulled out at random? It‟s about Japanese businessman. the database came up with 493 stories. then this is the place to visit. there‟s a useful search button that allows you to fine-tune your search according to a category.com www. He sold over 2 million.managetrainlearn.anecdotage. aphorisms. Click.com Email Address: editor@anecdotage. Site Home Address: http://www. and amusing stories. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. Fortunately. perhaps more than you‟ll ever need to get to grips with.Manage. or just to entertain friends at the pub. Anecdotage Famous People. name or keyword. It‟s absolutely crammed with anecdotes.
Summary of Free Resources: Checklists on best practice Good links Management questionnaire Site Home Address: http://www. you can build your own personal collection of checklists. Lastly. Click. In the same way. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas.com Email Address: info@beabettermanager. It provides a list of industry sectors with links to their Skills Council.com Page 16 of 107 Get the MTL Experience! . Physical Resources.beabettermanager. This website is particularly useful for managers in the UK.managetrainlearn. showing how learning a skill related to levels of performance.Manage. Click on any of these and you get a selection of links. Information. Processes. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. If you register and log in. There are also links to local resources around the UK. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. These are: Strategy. It has 15 questions and delivers immediate feedback. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Learn! 2011 10.com www. and Financial Resources. Be a Better Manager Solve Problems. People. Seize Opportunities.
For the record. a business communications company run by Gloria Pincu.basic-learning.htm to the site address) weekly business writing tips.Manage. then spare a minute or two for this easy test from Basic Learning Systems Inc. and hey presto. you‟ll find out your reading speed.com Page 17 of 107 Get the MTL Experience! . Site Home Address: http://www. Note where you got to. but who‟s counting? Summary of Free Resources: reading test (add /bls/readtest.com Email Address: gloria@basic-learning. Of course.managetrainlearn. Do You Know Your Reading Speed? If you want to find out how quick you read. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. I made it to 354. it doesn‟t exactly test your comprehension. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Learn! 2011 Basic Learning Systems Inc 11.com www. Click.
Imagine its passion for serving customers. “value-added”. Imagine its ability to attract and retain talent. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Imagine the sense of mission and spirit of fun. Imagine the innovative power of such an organization. Where teamwork comes naturally.html to site address) difficult dozen help zone instant feedback report awful bosses hall of fame article reprint centre. to compete. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources: buzzword bingo (add /bingo/index. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Learn! 2011 12.Manage. to thrive. Tom‟s aim is to create better workplaces.managetrainlearn. “envision”. This is a card of 25 squares on which is printed a buzzword eg “empower”. Site Home Address: http://www.betterworkplacenow.” Yea. Click.com Email Address: webmail@tomterez. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Where people eagerly use their brainpower. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards.com Page 18 of 107 Get the MTL Experience! .com www. Where kindness rules.
Amongst the goodies are: current training news.nwlink. definitions of learning terms. It‟s the best around.Manage. But the one feature I remember from years ago when I first came across this site. in case you‟re wondering about that title.com Page 19 of 107 Get the MTL Experience! . It‟s a massive resource and a lot of it is original.managetrainlearn. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. Learn! 2011 Big Dog and Little Dog's Bowl of Biscuits 13. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. learning.com/~donclark/ Email Address: donclark@nwlink. Don has a big German shepherd dog and a smaller companion. leadership and knowledge. and still look at. the learning process. is The History of Training. Site Home Address: http://www. It‟s still as good as ever. Summary of Free Resources: a massive resource on performance. the art and science of leadership. Click. and performance management.com www. By the way.
Personal Interaction. Click.com Page 20 of 107 Get the MTL Experience! . and The Business World.co. in one tour of this site. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Gender Differences. relaxed stance. The Basics. Cue: open smile. Parenting Advice. and how to convey sincerity and warmth with my face and gestures. Practical Applications. So. and friendly gesture. Summary of Free Resources: articles on all aspects of body language Site Home Address: http://www. Learn! 2011 14.managetrainlearn.co.uk www. There are 7 topic areas: Ask Our Experts. why mobile phone shop staff don‟t use desks. I learnt how to use my body language at job interviews.Manage.uk Email Address: firstname.lastname@example.org.
to be honest. brain teasers. A to Z glossary animations free half hour online course.managetrainlearn. illusions.com www. Then you can view nicely-designed animations which uncover what goes on in your brain. the thing that always draws me back to this site is its collection of Brain Teasers. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources: articles. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. You can play Bumper Cows. There‟s a weekly brain bender to test your knowledge (which I got wrong!). You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. Click.com/ Email Address: webmaster@positscience. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head).positscience. Learn! 2011 15.com Page 21 of 107 Get the MTL Experience! . such as why you conceive a word in one part of your brain and utter it from another. brain games. quiz. Sound Sequence or Dunk Tank. Site Home Address: http://brainconnection. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain.Manage.
time management planners. It has all the familiar. Click. and not so familiar. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site.com www.com Page 22 of 107 Get the MTL Experience! . There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Where Alan got the time from to produce all this beats me.businessballs. and Aesop‟s fables. McGregor and McLelland. appraisal forms. a glossary of training terms. exercises and icebreakers motivational and amusing posters file tools and materials puzzles. Learn! 2011 16. Site Home Address: http://www. So just go and enjoy it! Summary of Free Resources: teambuilding activities.com Email Address: ac@alanchapman. It even has a graphology test. feedback forms. the tree swing cartoons. this is all free. models like those from Maslow.Manage. quizzes. induction training checklists.managetrainlearn. Shall I go on? I‟ve barely scratched the surface. multiple intelligence tests training models and much more too numerous to mention. And templates of resignation letters. management and business. explaining how to read personality from your handwriting. It‟s absolutely huge and covers everything you could ever need on training. But while others charge for a fraction of what‟s here.
Take them while they‟re on offer! Summary of Free Resources: free video previews newsletter tips free magazine subscriptions management articles. Click. Government. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. and The Deal. Site Home Address: http://www. Presentations. Corporate Meetings and Incentives. and Transportation. as well as in categories such as Education.com Email Address: info@business-marketing. The free professional trade magazines on offer include: Human Resource Executive. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials.business-marketing. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Internet.Manage.managetrainlearn. Learn! 2011 17.com www. Call Centre.com Page 23 of 107 Get the MTL Experience! .
Click.businesssimplification.au www. Learn! 2011 18. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Summary of Free Resources: E-book called “Success with Simplicity” toolkit of materials monthly e-zine. a Make It Simple poster. Site Home Address: http://www. Yet there is one hidden area of cost which has rarely been addressed: complexity. a busy manager‟s complexity audit.com. and a set of paperclip templates to keep the campaign fresh in your mind. The only way to deal with it is to focus more effort on simplicity. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers.com Page 24 of 107 Get the MTL Experience! .managetrainlearn.com.au Email Address: enquire@businesssimplification. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business.” When you register here you get a free toolkit including a meeting planner.Manage.
and explanations. Well done! Summary of Free Resources: forum blog (with nice references to his family and friends) huge collection of disciplines. David apologises that his creations are done in his spare time.managetrainlearn. and thirdly a teacher who loves to pass on the aha‟s of what he knows. Site Home Address: http://www. improvement encyclopaedia. changingminds is just one of a tribe of sites from David Straker. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. David Straker. an engineer who needs to connect theory to practice. principles. hooked on the thrill of discovery. he is first a learning junkie. David.changingminds. Feel and Do I am full of admiration for the author of this site. and business articles. Learn! 2011 19.org www. creating minds. Click. Believe. In David‟s own words. You‟re what the web‟s all about. quality toolbook. Changing Minds How We Change What Others Think. second.org Email Address: contactus@changingminds. The others are: syque. They probably account for over 6000 web pages of industrial-strength knowledge. techniques.Manage. In fact. No need to apologise.com Page 25 of 107 Get the MTL Experience! .
citehr. There are 7 networks – Finance. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory.com/ Email Address: info@citehr. and Sales/Marketing. Citehr Improving Organisations The CiteMan network is one of my favourite resources. Click.000 downloadable resources.Manage. When I last looked there were over 50. use it well!” Summary of Free Resources: massive network of management. Operations.com Page 26 of 107 Get the MTL Experience! . “everything is available to everyone at no charge.com www. The network now has hundreds of thousands of members from India where it is based to every corner of the world. HR. Learn! 2011 20. and Jobs. General. Site Home Address: http://www. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. ideas and resources. Each is a goldmine of information. As Sidhartha says. Legal.managetrainlearn.
You can use it as a standalone coaching tool or as a supplement to working with a live coach. As you work your way through the topics. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. Managing yourself better.com www. you can make notes on your thoughts and plans in a Personal Growth Workbook. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Working with difficult colleagues. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change.managetrainlearn. Learn! 2011 21. They range from Feedback to Musts and Shoulds and Enemy No 1. and Influencing a tough boss. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. Why employ a coach when you can do it all yourself? Summary of Free Resources: Personal growth workbook Strengths inventory 18 sets of quizzes Site Home Address: http://www.Manage.com Page 27 of 107 Get the MTL Experience! . Click.com/ Email Address: email@example.com.
There are tons of great information on this site.com Page 28 of 107 Get the MTL Experience! . Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. In a short visit. and that lengthy waiting times are still the top frustration of customers. Tests. Click.managetrainlearn. that people in Poland are the most satisfied with customer service. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services.Manage.com www. What else? Well.customerservicemanager. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. Summary of Free Resources: Magazine subscriptions Articles on customer service Service topics Site Home Address: http://www. such as Customer Service Job Descriptions. There‟s one of the biggest lists of customer service articles I‟ve seen. Surveys. And a series of useful aids.com Email Address: info@customerservicemanager. and Scorecards. reviews. Learn! 2011 22. there‟s a great free magazine and technical document subscription service with 16 products offered.
and expertly presented by Nancy herself. you‟ll find 16 free previews of the videos. Site Home Address: http://www. to the point. Customer Service Training Deliver Today. and “From Curt to Courteous”. Where you come when you‟re sick of customers.com www. Learn! 2011 23. Amongst my favourites are: “Exploring the Rudeness Matrix”. who‟s put together a library of video programmes on customer service. it‟s a smashing site run by Nancy Friedman. They‟re all hard-hitting.com Page 29 of 107 Get the MTL Experience! . See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. seriously. Summary of Free Resources: newsletter video previews. Click.servicetraining.Manage.com Email Address: firstname.lastname@example.org. perhaps? No. On the link below. “Five Forbidden Phrases”.
so if you want more of the same. pop over there).Manage. or strongly agree. Click. You can get 31 free Basic Personality tests on this site. you can succeed no matter what”. agree. Procrastination and Type “A” Personality tests. Site Home Address: http://health. Here‟s an example of what you‟ll face in one of the set.com www. Now off you go! Summary of Free Resources: free personality tests. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation).com/tools/assessments. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. disagree. to Perfectionism. (They‟re all taken from the Queendom site. through Communications Skills.discovery.html Email Address: info@discovery. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. here‟s a true feast. the Locus of Control and Arbitration test. Learn! 2011 24. The preamble explains: This test assesses your locus of control orientation and your attribution style. ranging from Your Anger profile.managetrainlearn. partially agree/disagree.com Page 30 of 107 Get the MTL Experience! ." There are 10 statements with which you strongly disagree.
There‟s another great free service that Dave offers: links to free business software. Checkmate Plus. Learn! 2011 25. covering stuff like Debits and Credits. Big E-Z‟s free trial version. Acemoney Lite. so a good free course on all things accounting is right up my street. Onestep Accounting. There are 7 lessons in the course. I don‟t feel I‟m being talked down to and there‟s no jargon. and Financial Statements. and many more. Lazy8 Ledger.com Page 31 of 107 Get the MTL Experience! . He has a nice friendly. and Merchandise Inventory) as a guest and get the first lessons free. reassuring and conversational style.managetrainlearn. Dave Marshall‟s Bookkeeping course fits the bill nicely. Payroll. As well as viewing this free course. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Site Home Address: http://www.com/moodle/ Email Address: info@dwmbeancounter. All this should put you in your accountant‟s good books! Summary of Free Resources: free bookkeeping course links to free financial software.dwmbeancounter. The General Ledger and Journals.com www. Click. You‟ll find links to the Open Office suite of programmes.Manage. you can also sign up for Dave‟s other courses (eg Special Journals.
it‟s a great template for a superb presentation.com www. as in the awards presentation or retirement bash. It‟ll have you smiling to yourself one minute and nodding in agreement the next. It‟s an astonishing testimony to an inspiring leader.com Email Address: info@easytraining. and it‟s a unique learning experience. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources: articles customer service presentation script. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. Click.managetrainlearn. (You guessed: I like it!) Just read it.easytraining. It works on many levels. Site Home Address: http://www. or the procedural. (check out the almost imperceptible presentation techniques that are used). as in the annual statement to the board.Manage.com Page 32 of 107 Get the MTL Experience! . Learn! 2011 Easy Training 26.
com Page 33 of 107 Get the MTL Experience! . But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. a huge collection of positive news stories.Manage. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. Learn! 2011 Empowering Messages 27. Now. There are empowering stories. Free Empowerment Chats This is an uplifting site that should put you in a good mood. and some really inspiring articles. It‟s all about empowerment (aka positivity). there‟s no hope for you! Summary of Free Resources: audio messages. cartoons. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.managetrainlearn. if that doesn‟t brighten your day.com Email Address: zev@empoweringmessages. Click.com www. Site Home Address: http://www.empoweringmessages.
There are ideas galore on what kind of business to make money in. For a start. from raising money to taking time off. As if all that weren‟t enough. there‟s heaps of it here. from home-based businesses to franchises. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers.managetrainlearn. Learn! 2011 28. there‟s an A to Z encyclopaedia of small business terms. features.com www. there‟s everything you could possibly need to know on starting a business. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. Click. Site Home Address: http://www. Now all you have to do is count your first million! Summary of Free Resources: newsletters business tools calculators an A to Z of small business terms topics. And there‟s a hand-holding guide to managing and growing your business. As the title implies.Manage.entrepreneur.com Page 34 of 107 Get the MTL Experience! .com Email Address: feedback@entrepreneur. from finding an attorney to engaging new staff. and magazine.
and a page of unique resources supplied by contributing experts. On this site. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help.evancarmichael. training. Learn! 2011 29.com/ Email Address: info@evancarmichael. advice. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies.Manage. bios of famous entrepreneurs. this is the site for you. eg Partner Questionnaire Tools and guides Entrepreneur advice Free downloads. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. Summary of Free Resources: Videos on famous entrepreneurs eg Steve Jobs Blog network Template downloads. and advice. These include videos. you‟ll find a treasure-trove of resources for entrepreneurs.com Page 35 of 107 Get the MTL Experience! .managetrainlearn. Click. there were 348 items. articles. At the start of the year.com www. Site Home Address: http://www.
would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. It‟s not hard to see why. Site Home Address: http://www. I‟ll eat my hat. for instance. If these gambits don‟t turn you into a powerful deal-maker. and incisive articles. But what caught my eye was his list of over 60 short sharp negotiating gambits.com Page 36 of 107 Get the MTL Experience! . They‟ll catch your attention too because they‟re very much to the point and memorable.com www. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. Learn! 2011 30.Manage.com Email Address: info@pbsconsulting. which he calls: “your premier resource for sharpening your negotiating skills”. newsletters and collection of negotiation gambits negotiating style self-assessment. There are lots of free resources here on negotiating.everyonenegotiates. Summary of Free Resources: articles. Everyone Negotiates YIKES .managetrainlearn. including a test of your negotiating style.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. Who. Click. a monthly newsletter.
com Email Address: email@example.com Page 37 of 107 Get the MTL Experience! . After the first part which is an Introduction.executivecoachingstudio. Beats those long journeys to training courses! Summary of Free Resources: articles. you get “Making Things Happen”. newsletter email course for executives. friendly style are easy to read and easy to absorb. Learn! 2011 31. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.managetrainlearn.com www. Site Home Address: http://www.Manage. Click. followed by “Understanding Others” and ending up with “Seeking Good Counsel”.
culture. this site is an essential companion to your airline tickets. meaning you can register and update articles.com www. The site works like a wiki. and hotel booking. and etiquette. Summary of Free Resources: Details of how to communicate in 49 different countries from Argentina to Yemen. For each country. what to wear. Its main feature is a guide to business culture when negotiating in 49 different countries. suitcase.executiveplanet. you get advice on: negotiating tactics. Learn! 2011 32. Executive Planet Cross-cultural Training If you do business around the world. entertaining. Click.com Page 38 of 107 Get the MTL Experience! .com Email Address: info@executiveplanet. Site Home Address: http://www. and conversational do‟s and don‟ts. how to address people. Plus for each country. making appointments.Manage.managetrainlearn. you‟ll get advice from an expert along with facts about laws.
Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. See you in a couple of hours‟ time! Summary of Free Resources: massive article directory.ezinearticles. run by Christopher Knight. And over 25. Negotiation.managetrainlearn. Site Home Address: http://www. and Top 10 Tips. you‟ll find Leadership. Click.000 authors (also probably growing all the time).Manage. It has over 100. including: Customer Service. Goal Setting. Here are a couple of statistics.com Page 39 of 107 Get the MTL Experience! . Presentation. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst.com Email Address: info@ezinearticles. Motivation. and Creativity. Time Management. This site is mind-bogglingly massive. It reviews everything that it archives which means you‟ll get only good stuff. For me. the best article directory by far is Ezine Articles. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.000 articles (and probably growing all the time). Teambuilding. Coaching. Learn! 2011 33. In the Self-Improvement section. there are all the categories you could wish for if you are looking to extend or update your knowledge.com www. The list just goes on and on. Change Management. Communication. In the business section.
Manage. Fast Company How Smart People Work Fast Company is one of the original business information websites. Learn! 2011 34. Fast Company is a monthly business print magazine that you can subscribe to. For a start. Click. a fast feast.com Email Address: firstname.lastname@example.org. Summary of Free Resources: newsletters tools you can use the corporate shrink agony aunt portraits of the future slide shows. But on the site you can see the current edition for free and read selected articles. a directory of businesses in your area (States only unfortunately). of course.com www. you can subscribe to some very useful newsletters.com Page 40 of 107 Get the MTL Experience! . But that‟s nowhere near all they do. Site Home Address: http://www. Then. Essentially. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future.fastcompany. mine‟s not there) and Top 10 Bosses From Hell. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. The one I like most is Fast Take. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. You can also browse their massive archive of past copies. For those of us too busy to spend every day surfing. All in all. which is a weekly roundup from the Web.
managetrainlearn. you‟d have a huge library of valuable material. an Induction Toolkit. called Danger – Talent Zombies! Thank you. Learn! 2011 35. Site Home Address: http://www.co. How to run an Assessment Centre. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. Click.uk Email Address: service@fenman.Manage. There‟s so much information that if you downloaded everything that‟s available.fenman. Selection and Induction. this is what I did. and an exercise on identifying employees with talent.uk www. As an example.com Page 41 of 107 Get the MTL Experience! . That took me to a page with 8 big products of which I was able to download samples from 4. I clicked on just one of their 25 categories. They are now a formidable presence on the Web. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Fenman! Summary of Free Resources: huge range of training products with many free samples. Recruitment.co.
managetrainlearn. Summary of Free Resources: team games performance builders webcasts free training activities team effectiveness questionnaire. Click. For example. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Site Home Address: http://www. I won‟t tell you what you have to do in these games (they‟re far too complicated). how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Incidentally. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Learn! 2011 36. Just pop on over and try them for yourself.Manage.com Email Address: email@example.com www.com Page 42 of 107 Get the MTL Experience! .firststepstraining.
Multiplayer games.com Page 43 of 107 Get the MTL Experience! . You can try out all of the categories if you have Flash installed. Quiz shows. I scored quite well and I certainly learnt. Click.com www. I then got to choose who I wanted to be and who to play against and the game started. There are 6 categories of games: Video games. and Phone games. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Great fun! Could this be the way our kids really will learn? Summary of Free Resources: samples of Flash-based training games.com Email Address: info@games2train. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games.games2train. audio. Site Home Address: http://www. and design makes you really believe you‟re on a TV quiz show. Certification games. I gave Quiz show a go and chose Sexual Harassment as my subject.managetrainlearn. Learn! 2011 37. Flash games. The questions are the usual range of multiple choice and true or false but the graphics.Manage.
tips. and research on time management. Site Home Address: http://www. In addition to the time tabulator. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment.managetrainlearn.com Email Address: mark@getmoredone. you can see a pie chart of how well you do compared to others. of course. here‟s one from Pace Productivity.com www. the site offers 10 time tamer tips. and interesting time management quotes. sleep and TV and so on. That‟s. Learn! 2011 38.getmoredone. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. You can also enter your ideal profile to see where you want to be. if you‟ve got the time to read them! Summary of Free Resources: time tabulator quotes. some research into the top time wasters. When you‟ve allocated your weekly hours.com Page 44 of 107 Get the MTL Experience! . Click. to family.Manage.
edu/leadership/database/index.html Email Address: news@hbs. Gilbert Colgate. there will be some unfamiliar names on the list. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources: biographies of 1000 business leaders. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. There are brief but fascinating bios of each leader. and Hugh Hefner. Site Home Address: http://www.hbs. Did you know. for example.com Page 45 of 107 Get the MTL Experience! .managetrainlearn. but most people will recognize people like Elizabeth Arden. Learn! 2011 Harvard Business School 39. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century.Manage. Click. For non-Americans.edu www. Clarence Birdseye.
I reckon you‟ll learn a lot from this site. Or “Some squares are really sharp”. Then there‟s the content. But I keep a special place for Harvey Mackay.managetrainlearn. Many of these articles kick off with fascinating stories of successful business leaders or managers. Yep.Manage.mackay. Or how about “Say thanks before it‟s just a memory”. he‟s just a great writer.com www. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). For a start. There‟s “The heart of education is the education of the heart”. (Harvey knows we‟re all curious deep down). It‟s just that he tells such a good story. And he packs a big message in the shortest possible space. Site Home Address: http://www. If you want to know what I mean. the headings of these articles are immediately grabbable.com Email Address: harvey@mackay. You just have to read his stuff. Click. read the articles on this website. And then he draws some universal truths out of these stories that help us take home the message.com Page 46 of 107 Get the MTL Experience! . Learn! 2011 40. Finally. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Enjoy! Summary of Free Resources: management articles.
Click.com Email Address: scott@hellomynameisscott. My Name Is Scott Stick Yourself Out There In my review of this site. you should create fans. has a suite of websites. One of them is the idea that you shouldn‟t create customers. It underlies his Hello. If you can‟t get enough of Scott on this site.Manage. There are over 700 of them. take a look at his other video site and consultancy site. Hello. he also has a nametag tattooed on his chest. And then I realised that this isn‟t true. launched his own interactive TV. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. (Apparently. is a regular columnist.com www. Learn! 2011 41. My Name is Scott website.hellomynameisscott. Another is his comfort around using modern technology to build customer relations. I was going to say that a great future awaits Scott Ginsberg. Scott is still young. He‟s already got a great present! OK.) The theme behind Scott‟s ideas is Approachability. Many of Scott‟s themes really chime with me. and has made a brand out of a nametag.managetrainlearn.com Page 47 of 107 Get the MTL Experience! . Summary of Free Resources: Over 700 articles on making an impact Site Home Address: http://www. but he has already written 7 books.
Learn! 2011 42. (from training needs to climate. Site Home Address: http://www. Summary of Free Resources: management articles tests forum. a wide range of managerial tests (eg Manager in a Fix). Amongst the many free goodies on offer here (along with the articles. links.humanlinks. thinking skills to job satisfaction) and some general knowledge tests. a range of audits. news and jobs) are a wide set of personality tests. Wherever you are. forum.com www.managetrainlearn. Click.Manage.com Page 48 of 107 Get the MTL Experience! . use it.com Email Address: query@humanlinks. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals.
Employing People. you‟ll find topics on Change Management. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. there are free 5-week email classes. the “must reads”. Click. then you‟re in for a great treat. Management/Leadership. On the way they tackle Human Resources with guide Susan Heathfield.about. To help you through this wealth of material. They start with 19th Century History and end up with Zoology. Managing People.about.Manage. Throughout the channel. Summary of Free Resources: Learning style profile Free policy samples. Employee Recognition. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. checklists and forms Interview tips Job descriptions Free email classes. and the latest updates. there are links to the most popular sections. Motivation. here including “Recruit and Hire the Best”. Site Home Address: http://humanresources. Susan takes you through 4 main areas: HR Basics. As with all About sites. Performance Management.managetrainlearn. Learn! 2011 Human Resources About… 43. and Success at Work.com www. Communications.com Page 49 of 107 Get the MTL Experience! . and Teambuilding.com Email Address: info@humanresources.
Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief.com/~rpottinger/index. thou plump.Manage.managetrainlearn. here‟s my favourite cliché: “He was in and out like a yo-yo”. For example. Click.com www. a list of hilarious workplace clichés. Summary of Free Resources: bullshine generator. ISMS curser. and my favourite pirate curse: “What care I.htm Email Address: Isms2002@btinternet. you can become a member of the institute and learn about the institute‟s history and purpose. albeit with a serious purpose. a Bullshine generator for producing management speak. but great fun. ISMS Babel translator carparktivity stickers. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. roll of honour and list of “bored” members. black-spotted pigeonfoot!” Odd. There‟s a coat of arms (motto: Back to Quo Vadis). Learn! 2011 44. There‟s a swipe at management models. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. For a flavour of each of these.btinternet. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. Site Home Address: http://www.com Page 50 of 107 Get the MTL Experience! .
Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. This is a series of short one-minute reads on leadership subjects.com Page 51 of 107 Get the MTL Experience! . Click.Manage. But there are 2 features that make this site just a little bit different.leadershipnow. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Site Home Address: http://www.com www. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Learn! 2011 45. Take a daily dip.managetrainlearn. Summary of Free Resources: leadership articles newsletter book excerpts. For a start. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.com Email Address: comments@leadershipnow. articles and a newsletter. there‟s a feature called Leadership Minute.
Manage, Click, Learn! 2011
A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources: success e-book tools for leaders, eg business planning toolkit coaching course articles and quotes teambuilding exercises ecards. Site Home Address: http://www.leadership-tools.com Email Address: firstname.lastname@example.org
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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources: slide shows leadership self-assessment leadership articles quotations book references. Site Home Address: http://www.leader-values.com Email Address: email@example.com
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Web Enhanced Leadership Education and Development This is a wonderful online magazine resource for leaders and managers that, with regular visits, will change the way you manage and lead for good. It‟s run by Greg L. Thomas as a non-profit organisation dedicated to the understanding and education of organisational and personal leadership. At the heart of Leading Today are a set of archives that cover 10 years from 2001 to 2010. Browsing back through the early years, I found a Powerpoint show on Colin Powell‟s “Leadership Primer”; a wide range of original articles, including one called “What Is the Right Way to Peel a Banana?”; interviews with successful leaders; and excellent book reviews. I can‟t speak too highly of this site. Maybe it‟s because it‟s a nonprofit organisation, but I sense a real joy in sharing information on Greg‟s part. To show you what I mean, there‟s even a section on Classical Historical Writings and Speeches, seen from a leadership perspective. They range from “Politics” by Aristotle, to “The Art of War” by Sun Tzu, to the inaugural addresses of American presidents. Summary of Free Resources: 10 years of archived articles, reviews, interviews Full sets of classical writings MP3 recordings on leadership tips Leadership terms. Site Home Address: http://www.leadingtoday.org Email Address: firstname.lastname@example.org
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Learn! 2011 49. The course is split into 7 parts. including: How to improve relationships. how to find potential employees. Just as seamanship is defined as the ability to navigate the seas. Lessons in Lifemanship A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. so lifemanship is about navigating human relationships.bbll. and how to share success and motivation. Bryan says that Lifemanship is like seamanship.com Email Address: email@example.com. making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. Click. how to get a job. Site Home Address: http://www.com www.Manage.com Page 55 of 107 Get the MTL Experience! . Summary of Free Resources: online course. It‟s about getting the skills that strengthen our relationships. It‟s like a compass to sail the seas of life (groan!).
it has a bias towards non-profit organisations.com www. It covers everything in business from A.) Let‟s see what happens when you explore one topic. Learn! 2011 50. I was astounded then and still am now. highly integrated library of management material”. Click. Site Home Address: http://www.managetrainlearn. Volunteers.Manage. to Z. a true management help. well V. to General Resources and Related Library Links.org Email Address: jalnes@mapfornonprofits. And of course when you go elsewhere you have other links to explore. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. the work of one man. Advertising and Promotion.com Page 56 of 107 Get the MTL Experience! . There doesn‟t appear to be anything left out. say Group Skills. You start with an introduction and a set of links to outside sites. It‟s a real web of information. Then you move through Icebreakers and Group Matters. Summary of Free Resources: encyclopaedia of management. (By the way. It‟s an amazing resource. Carter McNamara. And it‟s hard to argue with that. Carter calls the site a “complete.managementhelp.
The one I checked on Motivation has some really well-chosen subjects.com Page 57 of 107 Get the MTL Experience! .com www. Innovation.Manage. Where to begin? Well. There are also links to universities. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. you can buy the T-shirt with that slogan on (“To Work Is Human. I selected “Q” and got “Quick Ratio” and “Quality of Work”.managetrainlearn. Culture. Motivation and so on. Manager Wise To Work is Human. To Manage Divine This is nothing short of a management supersite. Click. Then there‟s an A to Z glossary of management terms. Site Home Address: http://www. management publications. For devilment. neatly categorised into sections such as Coaching. Summary of Free Resources: massive collection of management articles glossary of management terms. portals.managerwise. As a bonus.com Email Address: admin@managerwise. and employment law sites around the world. there‟s a massive collection of articles in the Knowledge Bank. To Manage Divine”) and hand it out to your delegates on your next training course. Learn! 2011 51. business schools.
and e-books. e-courses. Time Management and Training Skills. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure.com Page 58 of 107 Get the MTL Experience! . Learn! 2011 52.Manage. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. Manuals for Trainers.managetrainlearn.managetrainlearn. plus samplers of all MTL training products prize quiz newsletter articles on management and development. Site Home Address: http://www. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. Click. Thinking Skills. Summary of Free Resources: Free daily management tips. 1-day Course Plans.com www. To help you and your organisation learn these skills. and a library of free e-books. MTL provides a range of online products.com Email Address: eric@managetrainlearn. including E-learning courses. Step-by-Step pocketbook guides. They range from Appraisal and Assertiveness to Teambuilding.
com Page 59 of 107 Get the MTL Experience! .com Email Address: firstname.lastname@example.org. in the week I checked it out. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. the theme was Balance.” It‟s a nice way to do some useful self-improvement each day and. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. For example. When I looked.mhmail.net www. Peace and prosperity be with you! Summary of Free Resources: daily affirmation 3-monthly e-zines online guided meditations.Manage. the best bit is. it‟s free. Other resources on this site include Jeanie‟s guided meditation tapes. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. Click. Site Home Address: http://www. Learn! 2011 53.
an optimal state of being in which your right and left brains are working together and you are in a state of total. this is the site to come to.com www.silvaultramindsystem. You‟ll learn how to reach deep levels of meditation like a Buddhist monk.com Page 60 of 107 Get the MTL Experience! . Site Home Address: http://www. creative and deep relaxation. This programme shows you how to reach the alpha level of relaxation. and discover possibilities you never imagined! Summary of Free Resources: mp3 relaxation programme email course. Click.Manage. Plus. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. founder of the Mind Power System.com Email Address: email@example.com. Go on. and accelerate your own healing. pull creative ideas out of thin air. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. open up your mind. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. Learn! 2011 54.
and a forum.com Page 61 of 107 Get the MTL Experience! .managetrainlearn. instantly available Each year.000 visitors learn the essential skills they need for an excellent career.com/ Email Address: info@mindtools. Summary of Free Resources: free skills-builders Over 450 articles with a top 20 list of the best Self-assessment questionnaires 140 articles downloadable as an e-book personal development plan workbook.Manage. you review what your score means and get pointers in how to develop yourself further.mindtools. interviews with experts. Click. free of charge. Currently top is “How Good is Your Time Management?” There is also a members‟ area. Site Home Address: http://www.000. Mind Tools Online management and leadership training. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.com helps more than 10. Learn! 2011 55. called Career Excellence Club. for access to all the materials. Here you can learn hundreds of essential management skills. One recent addition to MindTools are 2 self-assessment questionnaires on “How Good are Your Management Skills?” and “How Good are Your Leadership Skills?”. When you‟ve finished.com www. Another new addition is a poll of the top 20 articles as voted by readers. MindTools. Each has a set of questions that cover all the key skills in both functions.
com Page 62 of 107 Get the MTL Experience! . and Communications for Management. Site Home Address: http://www. is the actual lessons. Negotiations and Conflict Resolution. It‟s up to you.ocw. What you don‟t get. both in pdf.mit. Other programmes of interest to managers are: Advanced Managerial Communication. You could be a trainer and use the plan as a structure for your own courses. What you‟ll get on this course is a syllabus. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes.Manage. Programmes are courses run in any particular semester. Let‟s take as an example “Practical Leadership”. Now you can turn yourself into a MIT graduate! Summary of Free Resources: online courses trainer‟s resources. calendar.edu Email Address: info@ocw. Now a few years on.mit.managetrainlearn. Or you could use the references as the basis for your own self-paced learning. This is how it works. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world.edu www. the Massachusetts Institute of Technology made newspaper headlines. here are the results: MIT Opencourseware. Learn! 2011 56. lecture notes and assignments. Listening to the Customer. reading references. obviously. It‟s up to you how you might use this information. There are some 34 departments ranging from Aeronautics to Writing Studies. Click.
Learn! 2011 57.mp3motivators.Manage.managetrainlearn. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. Considering what you‟d pay to hear either of these two speakers in person. The free gift offered on the site comes when you recommend the site to a friend. When I did this. that‟s not a bad deal! Summary of Free Resources: motivational mp3s free copy of As A Man Thinketh by James Allen.com www.com Email Address: info@mp3motivators. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Site Home Address: http://www.45 minutes and can be played straight from your PC or an mp3 player. Click. It lasts all of 25.com Page 63 of 107 Get the MTL Experience! .
com Page 64 of 107 Get the MTL Experience! .org/sbot/toolkit/PandLDev. Site Home Address: http://www. Learn! 2011 58. the lessons have universal appeal to managers and leaders in any organisation. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme.org www.Manage. Although it‟s aimed at school governing bodies.nsba.html Email Address: itte@nbsa. and quite a big section on dealing with conflict. There‟s good stuff on the qualities that make up a leader.managetrainlearn. Click. Maybe they have something in mind? Summary of Free Resources: leadership course. the different ways to communicate.
After submitting your answers. you get the correct versions and a rationale. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. Site Home Address: http://www. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer.sabonline.com Page 65 of 107 Get the MTL Experience! .managetrainlearn.com Email Address: info@sabonline. Click.com www. Summary of Free Resources: negotiating skills test. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. Learn! 2011 Negotiation Enterprises 59. which is quite instructive. All the questions are case studies.Manage.
Manage, Click, Learn! 2011
The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. It‟s absolutely massive. And it‟s all the work of one man, John Baker. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. There‟s no fee so it‟s a resource you can wander around at will. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Two entries are currently topping the list. The first was what John calls the King Solomon Maternal Claims Dispute, in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803, in which these two men doubled the size of the USA overnight for the price of $15 million. Cheap at twice the price! Summary of Free Resources: huge database of negotiating material. Site Home Address: http://www.negotiatormagazine.com Email Address: firstname.lastname@example.org
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The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books including: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources: communication skills e-books a set of resources on forgiveness, including a bumper sticker. Site Home Address: http://www.newconversations.net Email Address: email@example.com
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The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources: jokes, games, pranks, puzzles on office working forum poll free office clipart. Site Home Address: http://www.officediversions.com Email Address: firstname.lastname@example.org
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Patricia Fripp Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker. I don‟t mind that because I like her style and tone and enjoy what she offers. There‟s a whole set of videos taken from Patricia‟s presentations. she offers “Put Your Audience in the Opening” (good advice). For example. and by her own admission.managetrainlearn.com www. and in Leadership. she has a huge list of articles covering the whole raft of management and personal development topics.com Email Address: pfripp@fripp. Click. it‟s free! Summary of Free Resources: management articles ezines on public speaking and business videos of presentations.fripp.Manage. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. Or how about “The Story Behind Awesome Storytelling”. But there‟s more free stuff on this site. Learn! 2011 63. she offers “Make Your Presentations Fun”. Try “Life is a series of Sales Situations” for starters.com Page 69 of 107 Get the MTL Experience! . After all. Site Home Address: http://www. an unashamed relentless self-promoter. she offers “Power Pitching”. in Presentation skills. For example. in Marketing Skills.
or under pressure (OK.com Page 70 of 107 Get the MTL Experience! . Empowerment to Violence and Aggression. You need answers. making mistakes.managetrainlearn. who isn‟t?). the portal is offered free to charities. if you‟re a manager who‟s stuck. and if this wasn‟t enough. Everything I saw was superbly written and presented. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. A nice touch was also that you can bookmark pages and add your own notes.Manage. then you don‟t need training.co. This enables you to access the full version and wander all over the place.uk www.peoplealchemy. Learn! 2011 64.co. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each.uk Email Address: enquiries@peoplealchemy. overwhelmed. just because they want to! Summary of Free Resources: Trial of a refreshingly different leadership manual Site Home Address: http://www. Click. Oh. It‟s a great resource and they offer a Free Trial for 15 days. Everything possible is included from 360 Degree Assessments to Diversity. OK. using their search facility or just going where the mood takes you.
edu/clip/Perception. Learn! 2011 65. This site has a huge number of links to different optical illusion sites (though. Site Home Address: http://psych. Summary of Free Resources: optical illusions. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. Click.psu. And you can use them in a wide range of change programmes as great icebreakers. And others mix numbers and letters as in the “Is it 13 or B?” picture. some of the links are now dead).com Page 71 of 107 Get the MTL Experience! .Manage. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. and the facing vases/faces. being rather old. Some trainers use the famous “old hag-young queen” image. or quick power learning interludes.htm Email Address: Acp103@psu.managetrainlearn. They‟re fun to play with or just to work out for yourself. Others use the Necker cube. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. the rabbit/duck.la.edu www.
move on to Change and Complaints.managetrainlearn. steer right through Learning and Leaders. Learn! 2011 Personal Development 66. Aaah. John-Boy! Summary of Free Resources: articles and e-book free My Life Planner software. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). There are nearly 250 articles to choose from. So we start with Abstinence.com www. As an example of the folksy nature of these writings.com Page 72 of 107 Get the MTL Experience! . Say goodnight.Manage.personal-development. Click. neatly arranged in A to Z fashion according to personal development themes. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. and end up with Wisdom Words and Worry. Site Home Address: http://www.com Email Address: stevemoor@personal-development.
and Making Money.managetrainlearn. The free goodies include 3 free e-books: Goal-Setting 101. Personal Eco-Systems. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. Summary of Free Resources: 3 e-books Audio tapes Hundreds of quips and quotes on personal development Newsletter archive. Oh. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. He does things that bring him joy and contribute value to others. Kodiak.Manage.com www. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002.com Page 73 of 107 Get the MTL Experience! . and I also like Philip because the most important stuff on his bio is his dog. Site Home Address: http://philiphumbert. Click. Learn! 2011 67.com Email Address: coach@philiphumbert.” Philip shares a lot of his philosophy and ideas on this website of his. Creating Wealth. audio tapes and top 10 lists.
com www.managetrainlearn.positive-club. Site Home Address: http://www. a free 7 Eternal Laws CD. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. including some classic self-improvement books. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”.com Email Address: info@positive-club. In addition. a really neat little positive boost trick that only a computer can deliver. there really isn‟t any hope for you! Summary of Free Resources: self-improvement e-books positive boost tests and quizzes inspirational slide show from Kahlil Gibran relaxation formula dictionary of self-affirming quotations.com Page 74 of 107 Get the MTL Experience! . And many more besides. All free. and a massive dictionary of self-affirming quotations from Abundance through to Youth. there‟s a lovely relaxing slideshow from Kahlil Gibran. Click. Now if none of these don‟t put you on cloud nine. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. then this site will shower you with great motivational literature.Manage. Learn! 2011 68.
Then there‟s a range of free excellent Powerpoint templates under different headings such as business.co. Click. Next.com Page 75 of 107 Get the MTL Experience! . told in an easy-to-read. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings.managetrainlearn. “Ancient Egyptian Mummification”. Site Home Address: http://www. There are also quick links to the free Powerpoint viewer and trial version of the real thing.Manage. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. funerals and retirements. And lastly. Topics include What to Wear and Dealing with Investors.uk www. first off. Learn! 2011 Presentation Helper 69. Summary of Free Resources: Slideshows Advice from famous presenters Templates Speeches Sound clips. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”.co. and “The Future of the Pork Sausage Market”.uk Email Address: editor2007@presentationhelper. Where to begin? Well. seasonal. conversational style.presentationhelper. there‟s some great advice on how to deliver your presentation. and a template builder.
Alternatively. you can browse the model book.provenmodels. it can also be of value to those who want to develop their knowledge of management ideas. pros and cons.managetrainlearn. Click. and references. It comprises a collection of 64 models which can be accessed be a search of the model name.Manage. the author name. or the topic. Summary of Free Resources: Collection of management models Site Home Address: http://www.com www. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. The models themselves are displayed graphically with details of their characteristics. descriptions. Learn! 2011 70. You can add your own comments.com Page 76 of 107 Get the MTL Experience! . Theory X and Y. and Fayol‟s 14 Principles of Management. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students.com Email Address: customer_service@provenmodels.
com Page 77 of 107 Get the MTL Experience! . These will really motivate you as you walk or drive along. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. Summary of Free Resources: free podcasts video segment on “The 8 Things that Billionaires Do” video excerpt on “Lead Without a Title” “Extraordinary Leadership” audio programme (60 minutes).Manage.robinsharma. Everything he touches seems to turn to gold. In all there are nearly 40 broadcasts in the archive. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. that‟s the person I‟ll always think he is.com Email Address: al@robinsharma. but as the name of his bestselling book. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. Click. Learn! 2011 71.com www. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. The chief free resource on this site is a collection of audio podcasts. Site Home Address: http://www.managetrainlearn.
He‟s practical.rdawson. Summary of Free Resources: audio and video excerpts articles on negotiating.com Page 78 of 107 Get the MTL Experience! .com Email Address: dawsonprod@aol. Plus. Site Home Address: http://www. and “Money is not as important as you think”. and tells a very good story. Learn! 2011 72. including: “Ask For More”. you‟ll also get a set of 23 articles on power negotiating.Manage. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills.com www. entertaining. Click.managetrainlearn. This site will show you Roger in action both on audio and video. “Flinching”.
Click. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. He has reached more than 3 million people with his high-energy and high-content presentations.com Email Address: email@example.com Page 79 of 107 Get the MTL Experience! .com www. Summary of Free Resources: Videos and audios on customer service Slideshows Articles and tips Site Home Address: http://www. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. a free Customer Service Training Library. Both sites will give you access to some of Ron‟s excellent free material. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. There are great videos which will show you why Ron is such a draw when presenting.ronkaufman. as if this wasn‟t enough. And.Manage. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. Learn! 2011 Ron Kaufman 73.
com Page 80 of 107 Get the MTL Experience! .managetrainlearn.saladltd. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Summary of Free Resources: articles on NLP free NLP videos hypnotic language course irresistible influence language course and ebook free 1 year hypnosis course and ebook.co. Learn! 2011 74. Site Home Address: http://www. Click. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). They‟ll enhance your communications and make you a stronger influencer. and “Power chunking”. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. “Wave goodbye to hesitation”.Manage.uk www. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP.uk Email Address: firstname.lastname@example.org. To get a feel for some of the tips.
or submit a comment of your own. On each of the topics in their courses. These range from PRINCE2 to Six Sigma. Click. is the range and depth of free resources on their site.siliconbeachtraining. Learn! 2011 75.co.uk/ Email Address: email@example.com. Site Home Address: http://www. though.com Page 81 of 107 Get the MTL Experience! . To start off. share the topic on your social sites. as well as more familiar management courses. Summary of Free Resources: Free courses from their website Free monthly competition. they also run a monthly prize competition with the winners receiving a free course. and Social Media. Because they are also promoting their own offline courses. They care about effective training and that means listening to their clients and course participants.co.uk www.Manage. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)based company that provide both online and offline training. you can follow up on tags (to see related items). Photoshop. they offer 13 courses that can be accessed from their website pages. What makes them really outstanding.
com www. is the wealth of free material on offer. Summary of Free Resources: Free training resources on exercises.skillsconverged.managetrainlearn. Site Home Address: http://www. exercises. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. workbooks.Manage. slides. Click. What makes this more than a training shop. These include trainer‟s notes. games. Skills Converged Training Material on Productivity. Learn! 2011 76. These range from energisers and icebreakers to exercises and teambuilders.aspx Email Address: firstname.lastname@example.org Page 82 of 107 Get the MTL Experience! . You get all the instructions along with the item which are usually well-illustrated. A great giveaway for training and learning.com/Home/tabid/229/Default. and role plays Icebreakers Quiz Teambuilding games Free download pack with guidelines and useful materials for running courses. however. all of which can be customised to suit your own particular training needs.
uk www. Site Home Address: http://www. from Dr Roger Henderson.managetrainlearn. And the Directory offers a good set of links to more specialised areas. or via the type of remedy eg a link to another area or product. advice and tests on stress busting. There are really interesting articles.co. I liked in particular the idea of “Firebreaks” around your busy day.com Page 83 of 107 Get the MTL Experience! .stressbusting. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Summary of Free Resources: Articles. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress.co. Learn! 2011 77. Send me to the relaxation couch now. Click. meditation. and stretching.Manage.uk Email Address: info@stressbusting. Then there is the Stressbusting channel with a variety of short programmes on relaxation. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt.
there‟s a great selection of e-cards that you can send to your contacts too. Oh. and powerwords. Summary of Free Resources: Free CD and MP3 on Robert Stuberg‟s “The Secret” Free coaching session Free newsletters.bz/ Email Address: info@success. Then there‟s an amazing article directory. quotes. But what about the free resources? Well. in fact. then this is the place for you. Plus audio programmes. and I forgot. And email tips. For a start you can download a free CD and MP3 of “The Secret”. Massive personal success article directory Free tour and demo of “Life Organizer” E-cards to send to your contacts.bz Your Path to Success If success is important to you in life. (and who doesn‟t have some kind of desire for their own success?). Success. Success guaranteed. The focus on this entire site is success. Learn! 2011 78. these are pretty amazing. Site Home Address: http://www.bz www. Plus a demo of a Life Organizer that plans your personal success. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. software and videos. to which you can add your own items.com Page 84 of 107 Get the MTL Experience! .managetrainlearn.success. quotes.Manage. I think. Click. coaching courses.
and Lifestyle. or simply daily logging in (5).com Email Address: webmaster@selfgrowth. Love and Relationships.selfgrowth. instant messaging.com Page 85 of 107 Get the MTL Experience! . blogs. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. Once you‟ve registered. Site Home Address: http://www. Mental Health. a community. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Learn! 2011 79. Money and Careers. you can develop your own member pages and connect to others through chat. and discussion boards. including adding an expert page (100 points).com www. Health and Fitness. adding an article (50). Summary of Free Resources: A choice of 13 free newsletters Links to online IQ and EQ tests Huge directory to specialist sites dealing with self growth Access to experts. sets of articles. As a reward for gathering points. newsletters. Spirituality. and a place to learn. You can access experts in each of these areas.managetrainlearn. events. members can earn user points for all their activity on the site. It is a resource. Click. As an encouragement to participate. you can be featured on the site and offered prizes.Manage. The site has 6 areas: Success Skills. and products.
Site Home Address: http://www.com Email Address: info@testcafe. Summary of Free Resources: tests and self-assessments.managetrainlearn.com Page 86 of 107 Get the MTL Experience! . Click.Manage. You can take them on your IQ. testing. Test Café Brain Tests This is one of the best sites around for taking tests. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Testing. on your career choices. Learn! 2011 80. on teamwork. As an example. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. on assertiveness. on time management.testcafe.com www. and on your personality.
Learn! 2011 81. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. about Patti and her work. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change.managetrainlearn.com Email Address: email@example.com. That‟s not all. It‟s in the form of a spy file.Manage. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. in her words. Let Go”. Summary of Free Resources: articles on change management audio excerpts. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Site Home Address: http://www. detect change. Click. or.com www.com Page 87 of 107 Get the MTL Experience! .
Be Entertained.com www. and one I particularly like. messaging each other. Move over Mickey! Summary of Free Resources: 60-second leadership book extracts Blogs.0 tools with members writing their own leadership diaries. This means that leadership experts and practitioners from all over the world can collaborate with each other.Manage. Disney Leadership.theleadershiphub. uploading their own video clips.com Page 88 of 107 Get the MTL Experience! . documents on leadership Site Home Address: http://www. emailing within the platform. Be Inspired. Some of the groups on the site include: Professional Voice.managetrainlearn. The site is based on Web 2. videos. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community.com/ Email Address: info@theleadershiphub. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. Learn! 2011 82. documents and other useful tools to share with the rest of the community. blogs. Click.
syque.Manage.htm Email Address: contactus@syque. “Chumbo Chart”. you can start with the “A-O Diagram” and journey through “Bell Curve”. if this is your sort of thing. Learn! 2011 The Improvement Encyclopedia 83.” So. Click. This one is “a long list of around 400 items. and qualitytools (which you‟ll find elsewhere in this book). and “Fault Tree Analysis” and. end up with “Z-Chart” and “Zenbara”. Site Home Address: http://www. each with a page containing descriptions of tools and terms about improvement and quality. ranging from original Japanese terminology to Six Sigma frameworks. Summary of Free Resources: articles on quality and improvement. creatingminds.managetrainlearn. Hats off to David for another amazing encyclopaedic resource.com/improvement/a_encyclopedia. a companion to changingminds. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.com Page 89 of 107 Get the MTL Experience! .com www.
com Page 90 of 107 Get the MTL Experience! .Manage. They range from “My First Trophy”. and instructive. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Click. Motivation with Intelligent Content This is Victor Gonzalez‟s site. and free e-book on success. Read and be entertained! Summary of Free Resources: video excerpts articles.com Email Address: victor@thelogicofsuccess. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. a bitter-sweet story of how nobody sees you when you really succeed.) What makes the site worth a visit is the special collection of articles on success. which is summed up as: “never try to win”. (You can see him in action on this site in 4 video excerpts.managetrainlearn. newsletter. conversational. Site Home Address: http://www.thelogicofsuccess. Learn! 2011 The Logic of Success 84. through “The Winning Mindset of a True Leader”.com www. direct. Victor is an American motivational speaker who is very entertaining.
and other categories that will shoot you off to even more resources elsewhere on the Net. In fact. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. sending you off in all sorts of explorations. Then there are links to Publications. HR. Summary of Free Resources: glossary of management terms articles galore on management.themanager.managetrainlearn. There are Finance. Click.de www. Learn! 2011 85. it has a wonderful glossary.com Page 91 of 107 Get the MTL Experience! . Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. For a start. and a Daily Knowledge Special. Which makes this section alone a great research tool.Manage. a Knowledgebase. this is as good a place to start as you‟ll find. Marketing. Site Home Address: http://www. if you ever need to look something up about management.org Email Address: info@reckliesmp.
and a comparison between work and prison. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.com www. in “Management Without Logic”. Lists to Hang Up at work. there‟s a very amusing section that includes: some of the crazy things managers say. In addition. Hint: prison wins out! Summary of Free Resources: workplace question and answer amusing things that managers say. Here you‟ll find answers to questions that really bother people at work.workplacedoctors. Dear Doc… This is an off-beat work-related website run by William Gorden.com Page 92 of 107 Get the MTL Experience! . Learn! 2011 The Workplace Doctors 86. Site Home Address: http://www.managetrainlearn. Dan West. and Tina Rowe. Click. such as “Help! I Can‟t Spel”.com/ Email Address: danvwest@msn.Manage. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues.
Click.com Email Address: firstname.lastname@example.org www. Project Life Cycle. puzzles and guides training resources. Learn! 2011 87. to name just a few. and Tic Tac (Noughts and Crosses) “About the World” a glossary of 66 strategies for improving performance interactive puzzles. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. trivia puzzles email games.Manage.managetrainlearn. Just go and play! Summary of Free Resources: games. including… 104 training games from “$20” to “Zoom” 36 interactive lecture styles webshell games like Hangman. TV game shows.com Page 93 of 107 Get the MTL Experience! . and e-learning. for short). And there‟s a lot of free fun training on the site. quizzes. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. Site Home Address: http://www. eg on facilitator characteristics.
These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. Heller is the founder of the magazine. As you would expect from two such luminaries. Finally. both outstanding writers.managetrainlearn.com Email Address: info@thinkingmanagers. Click. there is a wealth of material on this site. there is a Resources section linking to a big database of other sites and companies. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. There is also a huge library of management material. a Media Watch which summarises the headlines of the world‟s top business publications. Learn! 2011 Thinking Managers 88. Unusual and original features of the site are various newsfeeds on management topics. Summary of Free Resources: Management library Blog watch Media watch Links library. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. and an update on the world‟s top companies.Manage.thinkingmangers. Site Home Address: http://www.com www. consultants and thinkers in their own right. Management Today and de Bono is one of the world‟s leading authorities on creative thinking.com Page 94 of 107 Get the MTL Experience! .
comments and much more. discussions. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. Site Home Address: http://tickledbylife. inspire you and wow you with a host of free articles. jokes. puzzles. provoke you. are you tickled by life? Tickledbylife. interviews. games. anecdotes. Cor.managetrainlearn. stories. wish I‟d had an intro like that! Summary of Free Resources: Terrific collection of “Tickles” (thought-provoking articles) Poll of the week. Click. Learn! 2011 89. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short.com/index.com Page 95 of 107 Get the MTL Experience! .com will surprise you.Manage.php/ Email Address: email@example.com www.
Site Home Address: http://www. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Click. Oh.htm Email Address: orders@antion. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources: ebook on presentations free articles on presentations. It‟s printable online reading but if you want to buy the book you can. and has some very interesting ideas and techniques. try it. fun and memorable programs”. If you want to inject more pizzazz into your presentations. 336 pages long.com www.Manage. Tom Antion is a business speaker who also runs a range of seminars on other topics.com/products/freebook.com Page 96 of 107 Get the MTL Experience! . Tom Antion Wake ‘Em Up Business Presentations. It‟s huge.antion. Learn! 2011 90.managetrainlearn.
There are heaps of stuff here. or the nub of leadership.com Page 97 of 107 Get the MTL Experience! . Send them to friends. Spread them around. and more.tompeters. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Learn! 2011 91. But now of course the cost doesn‟t come into it. Have your way with them. Use them. Romania. I used to think. Click. or innovation.com www. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. when I was just a humble HR manager. You can discover what the great man thinks about interviewing excellence. he shakes up enterprises to re-think what they do. “Take them. Peters is a legend in his own lifetime. or transformational change.com Email Address: info@tompeters. He is far more than a motivational speaker. Years ago. For here on Peters‟ site. Tom implores us to use these resources.Manage. Spain. the Middle East. Brazil. Tom Peters. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. Plus. from seminars in the States. or dozens more. slides and pdfs on Peters‟ thoughts. Please!” As if he had to ask! Summary of Free Resources: powerpoint slides of Tom Peters‟ seminars master and special slides newsletter and daily quote pdf files covering thoughts and tips.managetrainlearn. Site Home Address: http://www. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost.
such as “Aeroplanes” and “Ha Ha” Exit interview questionnaire Meeting planner Powerpoint games Quizzes and fun Teambuilding games Training Models Training documents Icebreaker.com www. A great training resource. eg “Leading Effective Teams” and “The Art of Negotiation” Free energisers. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Lateral thinkers.Manage. if you are a UK charity. seminars and workshops. Summary of Free Resources: Samples of training materials. simple to follow and easy to access. Metaphors. you qualify for a free training pack. including Business Development. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Plus. Learn! 2011 92.aspx Email Address: customercare@trainerbubble. whilst remaining affordable. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses.managetrainlearn. Communication. Customer Care. Click. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. As well as this service. and Health and Safety. Site Home Address: http://www. They also provide consultancy and bespoke services.trainerbubble.com/default.com Page 98 of 107 Get the MTL Experience! .
And. Phew! Summary of Free Resources: E-book courses on self-development free coaching free copy of “Transforming the Mind” free copy of “The Whole Person Handbook”. Click. And that just scratches the surface. and Nutrition. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. stable/unstable.com Email Address: info@trans4mind. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website.managetrainlearn. Learn! 2011 93. what you want in life and how to consciously transform your life for the better. and assertive/unassertive preferences.com www. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. For starters.Manage. Heart Intelligence.com Page 99 of 107 Get the MTL Experience! . if that‟s not enough. Site Home Address: http://www.trans4mind. there are 3 more free courses on Communications. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Plus.
net Email Address: info@valuebasedmanagement. and most importantly. You get what‟s on offer thrown straight in your face. Learn! 2011 94. change and culture.managetrainlearn. it's all completely free! Summary of Free Resources: portal for management articles and ideas free magazines hall of fame. valuation and decision making. It‟s like an internet inside an internet. organization. Nearly every concept on management must be here. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation.. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site.com Page 100 of 107 Get the MTL Experience! . In just a few minutes.Manage.. communication and marketing. Click. Site Home Address: http://www. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory.valuebasedmanagement.net www. and leadership and management. In fact.
Here‟s one of the situations: “You have a problem with your knee.com Page 101 of 107 Get the MTL Experience! . How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model.Manage. Discover Your Learning Style VARK stands for Visual.com Email Address: flemingn@ihug. Learn! 2011 Vark Learning Styles 95. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Site Home Address: http://www. Click. and Kinaesthetic.vark-learn. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. tell you. Read/Write. you‟ll get a page that explains your learning style.nz www.co. Neil Fleming. Aural. or explain on a diagram?” Once you‟ve answered all the case studies. This site from New Zealander.managetrainlearn. Summary of Free Resources: learning style questionnaire helpsheets on the styles books and software.
If you really want to push the boat out. any of which could easily account for half a day‟s training. Click.Manage. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources: 13 categories of group games massive store for all things training trainer‟s resources.com/games Email Address: firstname.lastname@example.org www.wilderdom. whether you‟re working with colleges. activities and exercises.com Page 102 of 107 Get the MTL Experience! . or adapted. They can be used. For example.managetrainlearn. Learn! 2011 96. this is a treasure trove of training and if there were such a thing. or the local scout troop. And trust activities such as Sherpa Walk and Human Ladder. there are all the classic teambuilding games such as Lost At Sea. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. corporate managers. and Nuclear Holocaust. I could happily spend hours on this site. Site Home Address: http://www. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Survival On The Moon. For me. for any experiential learning course.
newsletter. Click. Site Home Address: http://www.com Page 103 of 107 Get the MTL Experience! . Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. Summary of Free Resources: magazine articles news poll cartoons hot list of HR providers and vendors free sample issue of “Workforce Benefits” forum. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management.Manage. a forum.workforceonline. topic channels. a news poll. Learn! 2011 97. Then there are all sorts of additional free features.managetrainlearn. a Dear Workforce agony aunt. When I last looked. there were articles.com Email Address: email@example.com www. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. and cartoons.
Summary of Free Resources: links to articles and resources discussion forum personal vault to collect and store your resources. It‟s based on the idea that all workplace problems are caused by people and that.Manage. Bullying. and Office Politics. then Work Worries is the place to visit. There are over 1200 articles and resources to choose from with headings like Bad Bosses. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. Learn! 2011 98.managetrainlearn.com Page 104 of 107 Get the MTL Experience! . if you‟ve had a problem. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out.com Email Address: info@workworries. then so has someone else who now has an answer. There‟s also a discussion forum where you can let off steam. The original feature that I like about this website is the Vault. Click. Site Home Address: http://www.com www.workworries.
Policy and Procedures. Recruitment. and The Psychologist‟s Book of Personality Tests.com/ Email Address: Karen@xageconsulting. Here you‟ll find a huge list of books under different categories such as HRM. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. It is run by Karen Davies and Gary Malcolm with. Leadership and Management. Performance Management. Job Analysis. A large number of the books are MBA notes. Learn! 2011 99. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Assessment Centres. Summary of Free Resources: large collection of e-books Site Home Address: http://www.xageconsulting. unusually. and Teambuilding. an office based in Vietnam.Manage. It‟s a true management library. Titles include: The Definitive Book of Body Language. Don‟t Guess Your Way to Success. Click. HR Planning.managetrainlearn. Training and Development. The free downloadable library on the site is the real draw. English Brainstormers.com Page 105 of 107 Get the MTL Experience! .com www.
Learn! 2011 100. But if you want to find out how to turn yourself into a distinctive brand. Zig Ziglar is a motivational speaker and trainer. What sets him apart from the rest is that he knows how to stand out. Fleas and Pump Handles” when you sign up for the newsletter.managetrainlearn. much like many of the others in this book.zigziglar.. You don‟t easily forget the name or the clever way in which he uses the name as a brand. A bit like Zigzagging all the way to success! Summary of Free Resources: newsletter self-talk card performance planner free download of Zig‟s “Biscuits. Site Home Address: http://www. For example. and all you‟ve got going for you is you. There are a few great free offerings to be found as well. and every day there is a new Zig Quote of the Day. his forum is called Ask Zig!!. his short training courses are called Ziggets. including a self-talk card and a performance planner.com www.com Email Address: firstname.lastname@example.org Page 106 of 107 Get the MTL Experience! . Click. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. then you can‟t do much better than copy Zig.Manage.
managetrainlearn. and as long as you acknowledge the ManageTrainLearn copyright. For more information about ManageTrainLearn.Manage. click here: ManageTrainLearn www. You may pass it on freely as long as you do not change anything in it. Click. Learn! 2011 Manage. Click.com Page 107 of 107 Get the MTL Experience! . do not charge for it. Learn! 2011 That‟s it! We hope you have enjoyed this e-book.
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