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175 Diddell Road, Wappingers Falls, NY 12590-6228 845-463-0880 – email@example.com
Financial Operations, Professional Services, Product Management Technology-certified CPA accomplished in implementing practical solutions to improve the performance and success of large and small organizations in diverse industries. Financial Leadership: Successful background in guiding clients and internal divisions to run a sound and profitable business. Technical Leadership: Accomplished at translating business wants and needs into realistic technical solutions and then successfully implementing them. Deep experience in services operations within technology product companies. People Leadership: Proven track record of bringing disparate teams together to achieve common strategic objectives. A “project paratrooper” often dropped into troubled projects to resolve the conflict. Strategic Consulting ● Financial Operations ● Budgeting ● Operational Reporting ● Financial Analysis ● Skill Development ● Software Development Lifecycle ● Consulting and Project Methodology ● Application Modernization Practices ● Software Implementation ● PSA Operations ● Project Management ● Business Development ● Solution Sales and Delivery ● Business Application Development ● Strategic Alliances & Partnerships ● R&D ● Product Development & Design ● Client Requirements Gathering ● Systems Implementations ● Business Continuity Planning ● Global Business ● Services Engineering ● Product Management ● Professional Services Operations ● Services Marketing PROFESSIONAL EXPERIENCE Progress Software Corporation (NASDAQ: PRGS), Bedford, MA, USA – 1999 – 2009 A US$500+ million global provider of application development and infrastructure software products Services Portfolio Manager (2007-2009) Designed, introduced and supported global service offerings to support product go-to-market strategies, simplify sales process and provide consistent worldwide services delivery. Built and managed global services branding campaign to external customers and partners. • Incubated 28 new offerings from actual consulting projects. • Offerings for Application Modernization market strategy produced 9 customer references and three new US$1M+ professional services projects. Global Services Operations Manager (2005 – 2009) Directed field managers to run the worldwide consulting and education business during a period of rapid growth without any major troubled projects. Streamlined budgeting and financial reporting to provide a worldwide portfolio view. Extended in-house professional services automation (PSA) application to all field teams. Merged newly acquired services teams into existing operations. Established offshore project delivery program for field teams to use on local, near-shore and offshore consulting projects. • Increased net consulting margin by 90% by implementing standardized budgeting, cost rate and resource assignment policies worldwide. • Grew professional services revenue 83% with only one major troubled project out of over 9,000. • Streamlined operational process, reducing monthly close cycle from 6 days to less than 2 days. North American Services Operations Manager (2001 – 2004) Supervised all field delivery projects and managed daily operations in North America. Provided regular revenue forecasting, project delivery planning and reporting. Acted as Sr. Project Manager on major projects, leading 20+ person project teams. Represented region on global services management team. Mentored and advised individual staff on career planning and skills development.
Michael J. Boyd, CPA.CITP, MPA – Page 2 – firstname.lastname@example.org
• • • • Developed and implemented global services delivery methodology, eliminating all troubled projects within first year. Streamlined forecasting process to reduce variances from over 20% to under 5% Architected, sold and led Application Transformation project with major Progress Healthcare ISV. Successful project included 24 global resources and US$1.6M in professional services revenue. Participated in product development and planning of the Progress OpenEdge Management (formerly branded Fathom Management) product line’s initial release Recipient of Progress Professional Services “Region of the Year” and ProClub (sales excellence) awards (2003)
Consulting Solutions Manager – Financial Services (1999 – 2001) Responsible for the solution selling and delivery of professional services projects to financial services customers in US. Supervised all aspects of project sales and delivery. • Led successful application development project for major US banking and mortgage servicing company. Project included 45+ development resources, over 125,000 delivery hours and resulted in over US$8M in services and product revenue • Recipient of Progress Professional Services “Consultant of the Year” award (1999) Selected project details available upon request. FINANCE MANAGER Software, Long Island, NY, USA – 1994 – 1999 A top-100 Progress ISV provider of accounting and administrative software for schools and governments. A leading provider of accounting and administration software for schools and governments in New York State. Director of Development & Engineering (1996-1999) Managed development teams for the product engineering, product documentation, product maintenance releases and new product R&D. Represented the product line as product manager to external customers and value-added resellers (VARs). Supported management in establishing VAR relationships throughout New York. • Implemented mixed-team structure to enable simultaneous development of products and versions • Established internship programs with four local universities to supplement full-time staff. One of the first interns is currently Director of Product Development. • Established VAR relationships with 8 of the 12 New York State Regional Information Centers (RIC). • Supported new CEO to triple annual revenue and end-user install base within two years. • Ported product lines to 8 platforms (DOS, Novell, Windows NT, Windows 95, SCO Unix, HP-UX, AIX and AS/400) (PRGS ONLY) • Led migration team to build custom implementation tools used to upgrade over 140 end-user sites to Progress Version 8 (PRGS ONLY) Director of Operations (1994-1996) Directed all phases of operations, including customer implementation and training projects, marketing, and HR. Implemented solutions at New York State municipal clients ranging from US$2-million to US$142-million. Promoted from business systems analyst role. KPMG Peat Marwick, Long Island, NY (1992 – 1993) Global “Big-4” professional services firm providing audit, tax and advisory services. Accountant Audit staff member of banking, financial, health care, biotechnology and non-profit clients in metro New York. Lead technology consultant on banking and financial industry initial public offerings (IPO's). Provided technology support for office and field teams. Miller Lilly & Company, CPAs, Long Island, NY (1990 – 1992) Regional CPA firm providing audit, tax and advisory services to municipal and non-profit clients. Accountant & Audit Manager Promoted from entry-level accountant to serve as auditor-in-charge of designated audits of non-profit organizations, public schools and municipalities. Gained in-depth knowledge of governmental audit procedures and fund accounting software packages.
Michael J. Boyd, CPA.CITP, MPA – Page 3 – email@example.com
EDUCATION & CERTIFICATIONS Masters in Public Administration Long Island University, C.W. Post Campus, Long Island, NY Thesis: The Financial Impact of the Suffolk County BOCES Merger Honors: Pi Alpha Alpha, Public Administration National Honor Society Bachelor of Science in Business Administration Bryant University, Smithfield, RI • Dual Major: Accounting & Management, 147 credits earned • Activities and Societies: Editor-in-Chief - The Archway student newspaper (1990 & 1991), • Graduated Summa Cum Laude, • Delta Mu Delta (National Honor Society), • Roger W. Babson Award (distinguished character, sound judgment and systematic business habits), • Member: Alumni-Admission Connection (1994-present) • Long Island University and Bryant University are AACSB accredited institutions. Certified Public Accountant (CPA) – Licensed in New York (1994) Certified Information Technology Professional (CITP) – Certified by the American Institute of CPAs (AICPA) ASSOCIATIONS American Institute of Certified Public Accountants (AICPA) New York State Society of Certified Public Accountants (NYSSCPA) TECHNICAL CAPABILITIES Project & Delivery Methodologies: IBM Summit Ascendant, Project Management Institute Body of Knowledge (PMI BOK), Function Point Analysis (FPA), Dynamic Systems Development Method (DSDM) Development Languages: Progress v6-9, OpenEdge 10, HTML, XML Application & Analysis Tools: All Microsoft Office products, Microsoft Project, Microsoft Visio, DataWatch Monarch, Crystal Reports, CorVu Collaboration Tools: Microsoft Sharepoint, Jive Clearspace, WebEx recorder, TypePad
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