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I read/heard . . . and would like to know . . . Could you please send me . . . at the address below/above Thank you for your assistance. I look forward to hearing from you. Response to request Thank you for your interest/inquiry Enclosed is the information you requested. You can learn more about this at . . . If you have further questions, If you require assistance, please contact: If I can be of more help, please feel free to contact me at . . . Sample Sentences: Requests Could you please send me your most recent brochure? Could you fax me the results of the market survey? I would like to order ten copies of the book, Touchy Situations. I would be very grateful if you could send me this information. Please return the enclosed envelope with your payment. Sample Sentences: Goodwill Thank you for your hospitality. I enjoyed having lunch with you last week while I was in New York. Congratulations on your promotion to General Manager. I want(ed) to congratulate you on your new position. I was happy to hear that contract negotiations went well. Sample Sentences: Introduction of Product/Service. I am writing to tell you about . . . (Our new product) is coming out next month. This product/service is designed to (help you) . . . Sample Sentences: Reference I am writing in regard to . . . I am writing in reference to . . .
Please refer to the enclosed invoice/brochure. I hope you have had a chance to look over the materials we sent. Sample Sentences: Confirmation I am writing to confirm . . . I would like to confirm what we discussed last Friday. I would just like to confirm the main points we discussed . . . Sample Sentences: Notification I am writing to let you know that . . . Please be aware/informed that . . . I would like to inform you of a recent policy change. I am happy to inform you that . . . Your request for funding has been approved. Sample Sentences: Offering Assistance We would be happy to . . . If we can be of assistance, please don’t hesitate to ask. Sample Sentences: Collection According to our records . . . Our records show that . . . Your monthly installment is past due. Please send payment as soon as possible. ask for call (s) up cool (s) down fall down get up keep on look at put (s) on set (s) up stand for talk over turn (s) on request, seek information telephone become less stressed collapse, drop from a higher to lower position arise from bed continue focus on something visually place clothing on the body 1) arrange 2) entrap represent discuss deeply start a machine or something electric assault severely, attack, act violently, hit 1) take responsibility for 2) prefer, like reduce intake of food put information in a blank or space on paper enter a bus, train 1) grasp 2) endure disappoint expect escape register assume control 1) refuse an invitation 2) reduce the volume
beat (s) up care for cut down (on) fill (s) in get on hold on (to) let (s) down plan on run away sign up take over turn (s) down
ask (s) out calm down come over fall apart get into keep away (from) look (s) over pile (s) up run (s) over sit up talk with turn in back (s) up carry on drive (s) away follow up (on) go ahead knock (s) out look into plan for run out (of) sort (s) out take apart turn (s) over
invite someone for a date relax, reduce stress come to where I am lose control or consistency take an interest in something stay at a distance peruse or read generally, skim make a heap, stack or collection drive over something with a vehicle have good posture when sitting discuss an issue with someone 1) retire to bed 2) submit 1) move in reverse 2) support continue repel or push strongly away check to see that someone has completed a task move forward make someone unconscious investigate, explore prepare for the future use up the total supply separate into categories dissemble 1) give control of 2) flip onto the other side make a general inquiry; survey a number of people shout, say loudly surprisingly fulfill or achieve be gullible, or innocently believe a deception throw away expel consider something to be of lower value connect an electrical device to a socket start a trip disperse or scatter begin a new hobby or pastime 1) rotate 2) reverse inquire, investigate, question, interview fulfill or finish a plan lower the temperature diminish or lessen return to what one was doing; return a call
ask around call out come through (with) fall for get rid of kick (s) out look down on plug (s) in set out spread out take (s) up turn around ask about carry (s) out cool off fade away get back to
delay tell untruths look discreetly rebel extort or extract money by threats or fear originate from discard or throw away darken. show something imagined take something to another place reduce the supply conform or adapt emit or discharge maintain one's distance relax succeed keep money for a future purchase exit secretly speak rudely or disrespectfully unexpectedly interrupt someone involved in an activity increase.head for light (s) up phase (s) out rip (s) off slip away stop by walk into add (s) on buy (s) out dish (s) out fall through go about jump into look away pick up on see to stand down strike back vouch for act (s) out carry (s) away cut back (on) fall into give (s) out keep (s) back loosen up pull (s) off save (s) up sneak out talk back (to) walk in on beef (s) up button (s) up complain about fall behind get with hold (s) off lie about peek in(to) rise up (against) shake (s) down stem from toss (s) out black (s) out move toward a goal 1) make brighter 2) ignite a cigarette reduce over time steal remove oneself discreetly visit spontaneously enter a situation increase. pantomime. cut off electricity . include something extra purchase the complete or remaining supply distribute fail to achieve a plan proceed as normal begin immediately refrain from looking at something catch the meaning take care of a task yield hit in retaliation recommend someone pretend. enlarge fasten buttons on clothing express discontent become behind schedule pay attention wait. add to. cloud. augment.
praise. (Formal) written apologies We regret to inform you that . . . but . . . but . . . Please accept my apologies. . . . I’m sorry. compliment draw a line through a listed item discover through research consider oneself fit for a task become too big for one's clothing hold to oneself give money for what is owed don't expect someone to behave in a certain way divide force information out take something away Apologizing I’m sorry. . Unfortunately. . I don’t know how to tell you this. . I made a mistake. . . . . I have some bad news. I didn’t mean to . I didn’t realize that . That’s okay. . Regretfully. . but . No problem. . .butter (s) up cross (s) off dig (s) up feel up to grow out of keep to pay (s) up put past separate (s) from squeeze out (of) subtract from flatter. (I’m) sorry. Prefacing bad news I’m sorry (I have) to tell you this. I hate to tell you this.
. Jared. (If you’re not busy) I could use your help.Asking for Help Could you . . Good to meet you. . no problem. (for me) ? Would you please . Stratford. . Sure. Do you have a minute? Can you spare a few minutes? Could you do me a favor? Could I ask you a favor? Can I ask you to . Informal This is my boss. . I’m sorry. ? I need some help (if you have time). this is Susan Palmer. I’d like you to meet my co-worker. Barbara. Collin Beck. ? Would you mind V+ing . . I’d be glad to. .? Could you possibly . . I don’t have time right now. Mr. . . I’m (kind of) busy now. . Sorry. Nice to meet you too. . . this is my secretary. Collin. Nice to meet you. ? Okay.
Our headquarters is in . How do you do? How do you do? It’s a pleasure meeting you. Winters Let me introduce you to my colleague. I’m Jill Watson. . Have you met. Allow me to introduce myself/my colleague. Our major products are . I don’t believe we’ve met. We’re in computers We sell . . Ms. . Dean Richards. . Company Description What company do you work for? Which company are you with? Who do you represent? I work for ABC Company. . . . this is David Porter from Aerospace Inc. I represent (the) XYZ (company). . Hi. this is Teresa. I’m Greg. What is the name of your company? Where are you located? The name of our company is . Our company is located in . Jason? Jason. . We manufacture . What (type of business) do you do? What business are you in? We are in the computer business. Mrs. . . Mr. . . I’m with ABC. . . Formal I’d like to introduce you to my dear friend. We produce . Pleasant. Richards. .My pleasure. .
We produce small appliances. (job-general) I’m in sales. (job title) I work in the sales department. I recruit and train employees. (general) I’m with Westbell. (specific job) I clean the restrooms. We’re in the insurance business Describing Jobs What do you do? What do you do for a living? What is your occupation? What type of work do you do? Where do you work? I’m a salesman. I’m responsible for sales. (general area) I work as an instructor. (specific) I’m a consultant for YXL. I build houses. What does your company do? We design software. (industry) What do you do there? What do you do at Bellwest? I’m a software engineer. (place in company) I’m in customer service. (company name) I work at Wellbest. What company do you work for? I work for Bellwest.Describing Business Activities What do you do at ABC Company? I am in charge of marketing. I program computers. (industry) I’m a contractor at JBX. (general) I’m in the toy business. Describing Products . We build storage units.
This is one of our latest designs. . This is equipped with . . . This one features . . . . . . . This is priced at . This comes with . . . Describing Projects What are your current projects? What are you working on (at present)? What are your major initiatives in this area? . This is our (newest) product. . . . . . This particular model . You can use it to . .Tell me about (this product) What can you tell me about (this product)? Can you give me some information/details about this? What is special/unique about this? What are the specifications? Let me tell you about . . . It is made of . . . This costs . . with it This has/contains . . . You can . It can be used for .
. . Let me explain. We are building . . . We’ll get to that in a few minutes. . . Can I get back to you on that? I’ll explain (a little) later. . We are developing . . Here’s what happened: There’s a (good) reason for this: The reason is . What happened . . . . We are in the process of . . . Can you tell me why . . Let me tell you why . We’ll come to that later. . . I can’t tell you that (right now). . Well. We are marketing . . . Explaining Can you explain . I’m sorry. Why . Can we save that until later? Analyzing Problems . . . . . . .We are currently working on . . . We are designing .
(As I see it). . . . The crux of the matter is . . . . . . . Asking for Information Information about company What does your company do? What is your specialty? What do you specialize in? . . . the most important thing is . The main problem we need to solve is . . We really need to take care of . . . Our primary concern is . It all comes down to this: Asking for input What should we do about it? What needs to be done? What do you think we should do? What are we going to do about it? Do you have any suggestions? Any ideas? Making Recommendations I recommend that . . . . I suggest that . . Why don’t we . . .Focusing on the main problem/issue What is the main problem? What is the real issue (here)? (I think) the major problem is . I would like to propose that .
We design software. Information about Price What are you asking for this? What does this sell for? How much is it? How much does it run? This (one) sells for $5900. This one goes for $2900. Closing a Conversation Pre-closing . What are your major products? What services do you provide? We produce office machines. This is one of our top brands. Information about products Could you give me some (more) information on this? What can you tell me about this (product)? Tell me about this one/model. This one is priced at $9695. It’s an excellent computer. This particular one has two components. We specialize in art and design. I highly recommend this one. It’s our best selling refrigerator. This model comes with several features. This one is the best in its class.What is your main line of business? We produce marketing materials. We provide technical support. We’re really pleased with its performance.
I’ll put a packet in the mail for you. but I have to go now. E-mail me. I really enjoyed meeting you. Here’s my e-mail/office number. Follow up I’ll give you a call. I’m sorry. I’ll send you an e-mail. We’ll send out that information right away. Let me give you my business card. I’ll have my secretary schedule an appointment. It’s been great talking with you. Call me if you have any questions. Brown. Thanks for taking the time to talk with us. It was nice meeting you. Mr.It’s been nice talking to you. Could you send me a brochure/some more information? Could I contact you by e-mail/at your office? How do I get in touch with you? How can I reach/contact you? Closing I look forward to seeing you again. See you next week. Thanks for the information/ the tour/ your time. We’ll be in touch. I’m afraid I have to leave now. Let’s keep in touch by e-mail. We’ll see you on Friday. Customer Survey (Restaurant) What types of food do you like to eat? What types of food do you not like to eat? How often do you go out for a meal? .
Also. or in groups? What are your main criteria in choosing a restaurant? What are your main reasons for not going out to eat? What is your primary means of transportation? What area of the city do you live in? Demographics Age Gender Income Other 0-12 Male 13-18 Female 19-25 26-40 41-60 61 and over Marketing Director Dymon Publications 2201 South Maple Street Salt Lake City. I look forward to hearing from you soon. Best regards. I would like to order ten (10) copies of the book. UT 84797 U. Dear Sir/Madam. Could you please send the books by express mail? I need them for class next Monday. as a couple.A. Trent Chang . I recently came across this book at a local teachers’ conference and was very impressed by its format and contents. Touchy Situations: A Conversation Text for ESL Students.S. dinner) do you eat outside of your home? How much do you spend on a typical meal? Do you go out alone.On what days of the week do you usually eat out? Which meal(s) (breakfast. would you mind sending your latest catalog or brochure? Thank you for your prompt attention. lunch.
UT 84797 U. Chang. I am enclosing a brochure. Thank you for your order of Touchy Situations: A Conversation Text for ESL Students. If you have further questions.___________________________________________________________ **** Sample Letter – Block Style **** Dymon Publications 2201 South Maple Street Salt Lake City. Please let me know if there are any problems with the shipment. As requested. 2001 Trent Chang 56 Somerset Lane Kai Tak.com. which provides information about our other products.S.A. consider the following: Objective(s) Why am I writing this letter? What do I hope to accomplish? What action do I want from my reader? Your Audience Who will read this letter? How can I appeal to the reader’s interest? . You may also check out our web site at http://www. I sent the books by RedFex on April 20. Kowloon Hong Kong Dear Mr. Alan Gordon Dymon Publications Enc: brochure Helpful Hints for Business Letters Before writing a business letter.dymonbooks. April 21. They should be arriving within a few days if they are not there already. Sincerely. please don’t hesitate to contact me.
typos. etc. Will my reader be offended by anything in the letter? Proofreading Are there any spelling errors.? Is the format of the letter appropriate? Have I signed my name? Presentation Tips Know Yourself Strengths Weaknesses Talents Feelings Opinions Nervousness Motivation Present Yourself Dress Posture Voice Gestures Body Language Confidence Enthusiasm Know Your Audience Demographics Purpose Interests Commonality Individuality Present to Your Audience Positive Polite Interesting Informative Thought-provoking Know Your Stuff Knowledge of Subject Present Your Material Organization .What attitude might the reader have toward this information? Will the reader consider this good news or bad news? Organization What information should be included first/last? What details does the reader need to know? Does my conclusion motivate the reader to do something? Do I end the letter in a positive and polite manner? Professionalism Do I use a professional business letter format? Do my language and style show a positive attitude toward the reader/the company/the product/the information.
Research Personal Experience Preparation Rehearsal Beginning a presentation Clarity Visuals Language Volume It is common to greet the audience and introduce yourself when giving presentations: Good morning. . . Showing organization I’ve divided my topic into three sections/parts. The focus of my remarks is . As a rule. . I’ve already met some of you. . . . . . minutes This should last only a few minutes I hope to be finished by . Generalizing Generally. In most cases. My name is ________ and I represent _______ Let me take a minute to introduce myself. . Usually. . Let’s move on to . . but for those I haven’t . I’m going to give you an overview of . . . Finally Last The final point is . So. . . . Most of the time. . we come to . I’d like to introduce . Giving Reasons This is why . . Sequencing Let’s move on to . Let me start by telling you a little about our company. . ./afternoon/evening I’m _________. . Third Thirdly Next. . . . Today. . . Second Secondly The next point is . I’m ______ Introducing the topic I’m here to talk about . . . . . . Time consciousness Thank you for your time Thank you for taking the time to be here I will probably take about . The main reason is . . . They are This presentation can be divided into the following subtopics: First. . the new Finance Manager. I’d like to say a few words about . The main reason I’m here today is . Therefore. . First of all The first point is . That brings us to .
As a matter of fact.) Giving examples For example. . . Let me illustrate. Follow-up Are/Were there any questions? We have just a few minutes for questions Introduction (Good morning. let me tell you about . In fact. . . . . afternoon. . . . In particular Particularly Especially Giving Examples For example. . First. For instance. In conclusion. For instance. . I’d like to talk (to you) about . Such as Summarizing To sum up To summarize In brief Concluding To conclude. . The focus of my remarks is . My topic today is . . . I’d like to share some thoughts on (topic) Main points Let me start by .Highlighting Actually. I’m glad to have this opportunity to . Today. . evening) I’m happy to be here. I’ve divided my topic into (three) parts: (They are .
To sum up. We hope to . I appreciate your hospitality. To summarize. Thank you for the nice gift.To illustrate. I appreciate it. . I appreciate your lending me the chain saw. . Conclusion In conclusion. We project . Thanks for the tour. . . . To conclude. . Forward-Looking Statements What are your plans for the future? What are your projections for the next quarter? What do you expect to achieve (in the near future)? What are your (sales) projections for next six months? What are your goals for the coming year? We expect . . We plan to . . Expressing Appreciation Thanks. . Thank you.
. .We should . . Would you like to come along? There’s a . . We will be (V+ing) . . . . . . . . . I’d like to invite you . If all goes as planned. . . (tonight). Formal: I’d like to invite you to . Would you like to go? How about (V+ing) . . Invitations Informal: Would you like to . . Would you like to join us for (event) at (time) ? We’d be glad to have you accompany us . . . ? I wonder if you would like to . . I was wondering if you would like to . . . . . . If you have time. . . According to our projections. . Our projections are . We’re going to . . We’d be delighted/honored to have you as our guest at . . For Conversation practice: Speaking Situations: Inviting See also: Speaking: Accepting and Refusing . . ? Do you want to .
. I really shouldn’t. . . Thanks anyway. Thanks. . . Thanks. . No thank you Yes. . Juice would be fine. please. . usually answer telephones. Okay. Could you . Would you like one of these? Can I get you something? What can I get you something to drink? Formal Would you care for some . . . No. take care of corporate accounts. Let me get you a/some . Let me offer you . . . repair jet engines. .Job Responsibilities What do you do (in your job)? What is your main job? What are you in charge of? I I I I I I Offering am in charge of training employees. . Sure. mainly write reports. Would you . Would you like to try . . Have a/some . Informal Cigarette? Would you like some coffee? How about a glass of water? Here. am responsible for watering the plants. . Requesting Informal Please .
. .Would you please . . Can I charge it? Could you put that on my bill? Could I put that on my account? Could you send me an invoice? Could you bill me (for that)? Can I put it on lay-away? May I Pay in cash Pay by check Pay by credit card Pay with a credit card Pay in installments . Could you possibly . Could you do me a favor? Formal Could I ask you to . . . . . . Would you mind if I asked you to . . Would you be so kind as to . . Terms of Payment I’d like to pay (in) cash. . Would you mind (V+ing) . . . I’ll put it on my credit card.
Be careful! Some verbs are used for specific actions. I work for IBS Corporation. Flinders last year at a Convention in Little Rock. Welcoming Visitors Welcoming Welcome to Cando Enterprises. Welcome to London. (Specific time) I have finished the Hollins project last week. (Incorrect!) I finished the Hollins project last week. (Specific time) I have met him since last year. others are used for conditions that cover lengths of time. I am responsible for orienting new employees. I met Mr.Pay in one lump sum Could you deliver it to my office? Do you charge for shipping? Do I need to pay for postage and handling? How long will it take? Using Tense Appropriately in Business Descriptions Use simple past tense to describe something that wholly occurred at a specific time in the past: I graduated from NYU in 1998. Meeting someone you don’t know .) NOT: I have graduated since 1998. She answers company correspondence. He’s a sanitation engineer. I am developing new software. She is teaching the hearing-impaired. (Incorrect!) Use present perfect tense to describe something that has been in effect from a certain point in the past until now. Use present progressive tense to describe ongoing projects. (Incorrect!) I have known him since last year. (Correct!) Use simple present tense to describe facts. I’m John Taylor. (That’s when the ceremony occurred. We are building a new mall in East Heights.
. The first item on the agenda is . How was your flight? Okay. . It’s nice to meet you in person. . Hi. I’m Brad Wilson. . . . Let’s start by . You must be Ms. Blanks? Yes. I’m Kevin Chen of Myotex Industries. Are you Mr. but very long. What’s next on the agenda? Does anyone have any comments? . . Welcome to Taiwan. Patricia Murphy? Yes. . That’s right. Thank you Did you have any problem finding this place? No. We need to discuss . 2. your directions were very clear. The next item on the agenda is . I am. I’m Jane Placid. Let’s look at item number one. . Nice meeting you too. Discussing Agenda Items Let’s start with . (We talked by telephone. . It’s a pleasure to meet you.1. Let’s move on to number two. Welcome to Suntech. 3.) Welcome to Sydney. Terius.
Any comments? Are there any comments on that? What do you think? Good idea. He doesn’t have time on Tuesday. Rodgers be in tomorrow? Is he available next Wednesday? Does he have any openings on Tuesday? Does she have any time on Thursday? Sorry. Will Mr. her calendar is full on Monday. She’s free any day but Wednesday. She will be out on Wednesday. Could I schedule a time to meet with Mr. Monday at 8:00 is not good for me. East? What time is best for you? When would be a good time for you? Would 9:00 on Thursday be okay? He’ll be in on Tuesday. Wednesday is not possible. I’d like to schedule a meeting with Ms. Itup will be away until Friday. Okay. Good point. Dr. Does everyone agree on that? Making Appointments I’d like to make an appointment with Dr. His schedule is open all day Monday. Meetings and Discussions Getting started . Bill. Friday at 11:00 sounds good. How about Friday at 4:00? Thursday at 10:00 will be fine. Terry. Tuesday morning at 9.
. Maybe we should . . .Let’s get started. The next item (of business) is . We need to move on. . Good idea/point. . The first thing on the list is . I disagree. . . . George? What’s your opinion on that. . . . . . . I suggest . . . . I think we should . . . The first item on the agenda is . . . How about . . . . . You have a good point. Asking for Clarification What to you mean by . Asking for Opinions What do you think. . . I think . You have a good point. Why don’t we . Wait a minute. . we need to talk about . but . . Presenting Options We have several alternatives: We have two options: We could either . We need to go on to the next item. . . . Shall/Should we move on? Stalling the Discussion Before we move on. . We haven’t (yet) . . . . . I don’t agree with you. . . I don’t think that’s a good idea. Let’s move on to the next topic. Giving Feedback (I think) that’s a good idea. First. . We could . Could you clarify that? Could you elaborate on that? Making a Suggestion/Proposal I think we should . . . Don’t you think we need to . I agree. We need to discuss . I didn’t get what you meant by . I don’t quite follow you. We haven’t discussed . . Sorry. . . That’s not such a good idea. Martha? . Moving on Let’s move on to Item 2. . . Talking about discussion items The first thing we need to discuss is . or . Not so fast. We need to talk about .
We’re going to . . Dear Sir/Madam) How do you expect the receiver to respond? 2. . . Receiver (Who are you writing this to?) Someone you know (friend. Sender (Who are you?) What is your relationship to the reader/receiver(s)? What role are you assuming in the letter? (friend. (then) Closing the meeting That’s all for today. Establish a connection As requested . . . Could you please send me . So. . initiate action) I am writing to inquire about . etc. . . colleague. . business partner. The conclusion is . Message (What do you want the reader to know or do?) What do you hope to accomplish with the letter (inform. It was nice meeting you in Toronto last week . I read your article in Vague Magazine . .) 3. That’s it then. . group. (informal) The meeting is adjourned. Polite requests . company) Some one you don’t know (To whom it may concern. .Any thoughts on that? Any ideas? Checking for Consensus Do we all agree (on that)? Does everyone agree? Summarizing In summary. . colleague. Supporting details Time frame (sequence of events) 4. (very formal) Writer’s Checklist For Business Letters 1. Context (What background information does the reader need?) Bring the reader up to date first. we’ve decided to . . persuade. .
memo. . Other recipients (Are there others who need to be informed of this communication?) cc: courtesy copy Speech Preparation Choose Topic Gather Information Research Select Organize Write . Medium (What is the appropriate format?) Fax. . . Tone (What tone do you wish to convey?) informative polite business-like friendly humble assertive urgent irate 7. . formal business letter. . Would you mind . Would you be so kind as to . Could you please .Please . . informal note 6. . . e-mail. 5.
000 in 1999. (percentage) . Immigration rose to 800. Immigration rose by 20. (to a point/number) (by increment) (noun usage) (verb usage) There was a 20% rise in immigration.Practice Revise Rehearse Present Types of Charts Pie chart Bar chart/graph Line graph Describing Movement Increase Decrease Recover Recovery Go up Go down Jump Slump Rise Fall Surge Plummet Improve(ment) Declined Reach (a point) Approach Types of Movement Slight Slightly Gradual Gradually Sharp Sharply Dramatic Dramatically Major Minor Movement over Time There was a gradual decline in sales.000 in 1999. Sales declined gradually Enrollment increased by 4% in 1997. There was a 4% increase in enrollment in 1997.
(Smile) (Turn nervousness into enthusiasm. . This shows (you) . Profits were $27. . .Taxes remained the same from 2000 to 2001. . . . .400. I (really) want to tell you about this. Look at this. You will be interested to know that . . . . . The best way to understand this information is .000 in 2001. First. C. I have something interesting to tell you. These are the main points/supporting ideas . There was a loss of $21. . I will tell you about . . . . . Here are some phrases you can keep in mind when preparing for and giving a presentation. I’m glad to have this opportunity. It will help you understand my topic . Thinking Positively about Presentations People often become nervous or fearful when giving presentations. . This is important (to you) because .000 in 1998.000 in 1999. .) About Your Audience This is something I think you should know . Taxes continued at 15% for two years. About Your Subject/Material The information is as follows: A. You will benefit by knowing this . About Yourself I’m happy to be here. Static (non-movement) Description Sales stood at $1. B. .
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