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Asset Tracking @ Monitoring

(A friendly GPS for Asset Management)

AT@M intro
Proactive to early warning signals Strengthen Recovery Mechanism Warranted due to greater growth in Loans Higher Staff Involvement

Better Governance of Assets


Augmentation of Support Towards Professional Asset Management

2/14/2011

Team AT@M : BID Corporate Centre

AT@M Scope
Asset Ownership Coordinated Efforts in Follow-up Better Customer Relationship Improves Operational Efficiency

Guard against slippages


Protects Banks interest in Assets Awareness among Staff / Borrowers

2/14/2011

Team AT@M : BID Corporate Centre

AT@M Features
Handle RG2 to RG 4 Identification of Slippages for monitoring Focused follow-up Identification / Allocation of Ownership

Well Defined Follow-up Hierarchy


Efficient MIS reporting Tools Security Features

Scope for further scaling


Team AT@M : BID Corporate Centre

2/14/2011

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AT@M Features

All Segments (Excl. Misc) All Branches (excl. SARB) All Accounts (in RG2-R4) All Channels (SMS / eMail / Landlines / Visits)

Involvement of All Levels of Staff


Escalation Mechanism Standardised Comments (+Addl.Comments)

Multiple follow-up Mechanism


Team AT@M : BID Corporate Centre

2/14/2011

AT@M Roles
Corporate Administrator (Systems) Corporate Monitoring Executives (Chairman / MD / DMDs / Group Executive /BU Heads) Circle Administrators (Systems) Circle Monitoring Executives (CGM/GM/BU Heads/AGMS) Regional Monitoring Executives (AGMs/CMs/Manager (NPAs)) Heads of Operating Units (BMs /AGM / CM (CPCs)) AT@M CC Administrator AT@M CC Supervisor ( To be Introduced in cases of Large Call Centres)

Allocatee at Branch / CPC / Call Centre (CC) Executives

2/14/2011

Team AT@M : BID Corporate Centre

AT@M Critical Points


Managing High Volume of Data Data Frequency Issues Extension of SMS to new RG-1 Integration of Decentralised (Circle) Data T-1 Dash Board at Corporate Centre Escalation End Points Back up / Recovery Mechanism Avoidance of Overlapping of Roles
Team AT@M : BID Corporate Centre

2/14/2011

AT@M Scaling Provision


Extending beyond RG-4 Off-line Process flow from Br/CPC to SARB and Vice versa Addressing Data quality Issues Strengthening coordination between outfits Better Role Clarity in Asset Follow-up Increasing Data load Frequency Synergy of Citizens for better Governance

2/14/2011

Team AT@M : BID Corporate Centre

AT@M - Workflow
Accounts with empty contact details for allocation / updation in CBS / AT@M

CPC
P Accounts with updated correct contact details in CBS/ AT@M Accounts with wrong contact details for allocation /updation

P,SME and AGR accounts for allocation

First Time data upload

P-seg Accounts with contact details

AT@M CC
P Accounts with updated correct contact details in CBS / AT@M Accounts with wrong contact details for allocation /updation

P,SME and AGR accounts for allocation

Branch

Accounts with empty contact details for allocation / updation in CBS / AT@M

2/14/2011

Team AT@M : BID Corporate Centre

AT@M

THANK YOU!!