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MBA/SSIPMT/POOJA & SUMAN

The trend of globalization is providing opportunities for Indian firms to reach foreign markets. An organization consist of groups of people which belong to several cultures.

Culture can be defined as a shared system of values, beliefs, and attitudes.


We all belong to an entire collection of cultures, which includes, national cultures, subcultures (based on regions, tribes etc), organizational or corporate cultures, industry cultures, professional or functional cultures.

This increases the need of professionals working in foreign cultural settings. MBA/SSIPMT/POOJA & SUMAN

Cross

cultural

dynamics

means

when

in

any

organization more than one cultured people are working together and there is any clashes due to this. In order to solve this the firm is required to develop system and processes for managers to handle cultural

diversities

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The cross culture leads to cultural shock, which is mental state of stress. The individual might feel lonely due to the sudden change in working environment.

The process of encountering and accepting the change includes 4 stages:


HONEYMOON OR TOURIST PHASE CULTURAL SHOCK HUMOUR OR IMPROVEMENT MASTERY STAGE OR AT HOME STAGE
MBA/SSIPMT/POOJA & SUMAN
MBA/SSIPMT/POOJA & SUMAN

The process of encountering and accepting the change includes 4 stages:

HONEYMOON OR TOURIST PHASE CULTURAL SHOCK HUMOUR OR IMPROVEMENT MASTERY STAGE OR AT HOME STAGE

MBA/SSIPMT/POOJA & SUMAN

MBA/SSIPMT/POOJA & SUMAN

Honeymoon phaseAlso referred to as the tourist stage in the culture shock cycle, some expats enter this phase while they are still in planning mode. This stage of the cycle is met with heightened enthusiasm and

excitement, possible fear of the unknown and an overwhelming


sense of adventure and mission. During this stage, expats live off of the thrill of being in a new place and only see the positive aspects of their adopted country
MBA/SSIPMT/POOJA & SUMAN
MBA/SSIPMT/POOJA & SUMAN

Culture shockAlienation sets in during this stage when people start to miss the familiarities of their home country. Some people become isolated, quick to anger and impatient,

while physical ailments such as tiredness or depression plague


them. Expats in this stage tend to focus on the differences between their home country and their new country and become increasingly critical of their new surroundings.

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MBA/SSIPMT/POOJA & SUMAN

Humor phaseDuring this stage, language skills improve and expats begin to understand how their new environment works. They are

on the road to recovery.


At home phaseExpats who can accept and embrace their new culture have arrived in the final stage of the culture shock cycle. People in this phase begin to enjoy, at least some aspects, of their

new lives and feel a sense of balance and contentment.

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MBA/SSIPMT/POOJA & SUMAN

Behavior across cultures

Cultural diversity

Cross culture dynamics

Culture determines behavior

Culture clusters

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Fred luthans defined culture as the acquired knowledge that people use to interpret experience and generate social behavior. It helps people to interact and communicate with other members of society.

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There are various dimensions of cultural differences like work culture in japan:Lunch:-they have their lunch at their desks & the lunch break is of a very short duration. smoking is allowed even at the work place & in public place. Overtime:-Japanese employees tend to leave only after their bosses have left and usually work late into the night.
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In some countries, people view themselves and other around them as, by and large, honest & trustworthy, in other countries, others are generally viewed with suspicion & are not considered trustworthy. E.g.:- stealing another person properties is unthinkable.

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MBA/SSIPMT/POOJA & SUMAN

In many developed countries, people try to dominate the environment by using sophisticated equipment for farming and insecticides and fertilizers to improve the yield of crops. on the other hand ,often accept the environment as it is, and adjust their own living condition, such as planting crops, fishing, etc.
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People differ from each other in their orientation to time .in some countries, people tend to be oriented towards the past, while in some countries, the focus is on the present. there are also some countries where people have a futuristic outlook. e.g.:-north American believe in preserving history and continuing with tradition. Where Japan & china are future oriented
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In few countries, people give a lot of importance to their private & public space. E.g.:- The top executives and heads of American organization are not easily accessible to the lower level employees to the public place. In countries like Japan, private space is not given much importance .
MBA/SSIPMT/POOJA & SUMAN
MBA/SSIPMT/POOJA & SUMAN

Parochialism:It refers to the tendency of a person to take a narrow or restricted view on matters. Cultural Distance:It is important since it affects the behavior and responses of various persons involved in the organization and in its business arrangements.

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Cultural Shock:Expatriates face many difficulties when they try to adopt to the culture and customs of the host country. when they arrive in foreign country ,they typically go through a series of phases in their attempt to adjust to the new culture.

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Careful selection of employees

Preparation for re-entry

Compatible assignments

Orientation & support in new country


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Predeparture training

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MBA/SSIPMT/POOJA & SUMAN