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PATIENT SATISFACTION TOWARD THE NURSING CARE GIVEN BY BACHELOR OF SCIENCE AND NURSING 3 AND 4 STUDENTS OF PALAWAN STATE

UNIVERSITY, SCHOOL YEAR 2012-2013

By:

LOVELY LORRAINE M. LAGERA JHOANA MARIE O. MOZO

An Undergraduate Thesis Presented to The Faculty of the College of Nursing and Health Sciences Palawan State University Tiniguiban Heights, Puerto Princesa City

In Partial Fulfillment Of the Requirements for the Degree of Bachelor of Science in Nursing

April 2012

CHAPTER 3

METHODS AND PROCEDURE

This chapter includes the methods and procedures used in gathering the data, the subject of the study, the instruments adapted and the statistical treatments employed in interpreting the data.

Research Design The researchers made used of the descriptive method in the study. Descriptive method is the fact-finding study. The facts obtained from the questionnaires provided relevant information regarding the completion of the study. Descriptive model enables the researchers to interpret adequate and accurate findings.

Sampling Design and Techniques The sampling technique used in the study was scientific which is stratified sampling. The researchers obtained the number of patient of the Level III and IV students currently admitted at Ospital Ng Palawan then obtained the sample size using Slovins formula.

Subject of the Study The researchers established eligible criteria by which the respondents are selected for the participation of the study. Qualified respondents were the patient handle by Level III and Level IV students who are currently admitted at Ospital Ng Palawan.

The researchers used 25 patient handled by level III and level IV selected students of Palawan State University College of Nursing and Health Sciences of Palawan State University.

Research Instrument The research instrument utilized by the researchers was a self-made questionnaire. This was constructed with the help of different sources. Acquiring ideas and concepts from related studies, and literature consultations and recommendations of credible individuals, and additional data through the Internet. The researchers analyzed it and it also ran through various validations and recommendations from the level III and IV staff, and with the help of the research instructor to assure accuracy and validity of data collection.

The questionnaire was a set of situations that consist of 2 parts, and the respondents for their answers should check both parts. The first part was used to determine the profile variables of each respondent.

The second part was a yes or no question and answer. Yes to determine if the patient were satisfied to the nursing care rendered by student nurse assigned to them and no to determine if they were not satisfied to the care given by the assigned student nurse to them.

Data Gathering Procedure Beforehand, the researchers wrote a letter of request to the Dean of Palawan State University asking for permission for data collection on Ospital Ng Palawan. The researchers also asked the level III and IV coordinators about the RLE rotation plan, so that the researchers will be able to locate the group of PSU Level III and IV assigned to the said hospital. Also, a letter was made to the hospital administrator through the training officer to inform them of the purpose of the study and be able to gain entry to the health institution and to make the data gathering possible. After the approval, the researchers obtained the names of nursing students and their clinical instructor. The researchers coordinated with the clinical instructor regarding patient assignment to satisfy the inclusion criteria. The schedule of activities of the nursing students was also communicated.

The primary and secondary data necessary for the study were taken from the respondents through the constructed questionnaires, the following procedures were followed.

First, the researchers formulated a set of questionnaire for the respondents to answer. After the formulation of the questionnaire the researchers wrote a letter of permission for the validation of the said questionnaire addressed to the level III and IV coordinators.

After the questionnaire have been validated, and with the permission of the research instructor and approval of the college dean the questionnaires were distributed to the selected respondents, the patient of the nursing students of level III and level IV of Palawan State University College of Nursing and Health Sciences. They were given enough time to accomplish the said survey material.

After the collection of the questionnaires, the researchers then tabulated, processed, analyze, and interpreted the gathered data.

Statistical Treatment of the Data

The statistical methods used in processing the data gathered in the study were as follows: Slovins formula. This was used in determining the sample size of the respondents needed for the study. n= N 1+N(e) Where:

n = sample sized N = Total Population e = marginal error (0.05) Percentage. This formula was used to determine the profile of the respondents such as age, gender, and marital status. P = n x 100% N Where: P = percentage n = sample size N = Total Population Weighted mean. This formula was used to determine the satisfaction of the respondents. WM = F(w) N Where: F = frequency WM = weighted mean w = weighted factor Chi square. This formula was used to answer problem number 3. = (O E) E

Where: = Chi square O = observed frequency E = expected frequency

APPENDIX A

Survey Questionnaire Patient Satisfaction toward the Nursing Care given by Bachelor of Science and Nursing 3 and 4 students of Palawan State University, School Year 2012-2013

Dear respondents, The researchers are level III students of PSU-CNHS and is currently conducting a study entitled, Patient Satisfaction toward the Nursing Care given by Bachelor of

Science and Nursing 3 and 4 students of Palawan State University, School Year 2012-2013
You have been chosen as a participant for this survey. Your honest assessment of the components of this study is earnestly requested. Please accomplish the questionnaire objectively and completely. The essential data that you will provide will be kept confidential. Thank you very much for your significant contribution in realizing the researchers goal of making the study a success.

The researchers

Please check the box of your answer

Part 1: Profile of the respondents Name (optional):_______________ Age: ____16 20 ____21 25 ____26 30 ____30 - above Gender: ____ Male ____ Female Married

Marital Status: Single

Part 2: Patient Satisfaction toward Nursing Care Check the YES or NO. Yes if you were satisfy to the nursing care given by your student nurse assign and No if youre not satisfy

YES I. Student nurses as a caring person A. Student nurses are always cheerful B. Student nurses are always available C. Student nurses are always approachable D. Student nurses are always kind E. Student nurses are always compassionate II. Student nurses as information provider A. Student nurses introduce their self to the patient B. C. Student nurses explain every procedure to the patient Student nurses explain the side effects of the drugs while giving medication to patient

NO

D. Student nurses give health teaching to the patient E. III. Student nurses give information simple and clear

Student nurses as skilled/ competent health provider A. Student nurses are confident in doing the procedure B. C. Student nurses are always prepared Student nurses are knowledgeable

D. Student nurses are flexible E. Student nurses are resourceful

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