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imchdapen nacre gre neque wer OIRRGANIZATION, DIAGNOSIS AND SSESSMENT BRIDGING THEORY AND PRACTIC also addressed. Many of ng the changing new forms of work o and networks; new uses and alliances among org ® |NAWNSSSSSY CNV SISONSVId TWNOLLYZINVDUO 2s1q10Nd 8661 O5eBU 280 ‘We dedicate this book to our families and especially — To JoAnn Harrison and to the memory of Miriam Shirom ORGANIZATIONAL DIAGNOSIS AND ASSESSMENT BRIDGING THEORY AND PRACTICE MICHAEL |. HARRISON ARIE SHIROM Sa SAGE Publications CCopysight © 1999 by Sage Publications, Inc. lized in any form or by any any information storage For information 6 ‘SAGE Publications, Ic Printed in the United States of America Library of Congress Cataloging-in-Publication Data Harrison, Michael HDS8.8.H3673 1998 (658.4°063—dée21 98-9070 ‘This book is printed on acid-free paper. 99 00 01 2 03 198765432 Marquita Flemming Sanford Robinson Cover Designer: Candice Harman Preface RT I: FOUNDATIONS Models and Frames in Diagnosis Sharp-Image Diagnosis Diagnosis in Context Effective Diagnosis 2. Applying the Open-Systems Frame Background Framework for Open-Systems Analysis Diagnostic Principles and Procedures Conclusion 3. Assessing Effectiveness and Ineffectiveness Political Approaches to Diagnosis Choosing Effectiveness Criteria Conclusion 10 a 28 36 39 40 SI 65 Cc 70 B 88