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SAP Solution Manager

Using SSM in SAP Implementation & Support

INTRODUCING HENNY

SAP Overlay Consultant since 1997

Board Member Netherlands SAP User Group & Member SUGEN

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SAP SYSTEM LANDSCAPE EXAMPLE UM


Development-D In Project
Redesign Redesign (ERP 6.0 -- NW 7.01) (ERP 6.0 NW 7.01)
and?

Quality Ass.-Q
ERP 6.0 ERP 6.0
NW 7.0 NW 7.0 [CST] [CST]

Production-P
ERP 6.0 -- Ehp4 ERP 6.0 Ehp4
NW 7.0 NW 7.0 [CSP] [CSP]

ERP 6.0 ERP 6.0


NW 7.0 NW 7.0 [CSO] [CSO]

ERP 6.0 ERP 6.0


NW 7.0 NW 7.0 [CSU] [CSU] APPLICATION LIFECYCLE MANAGEMENT

ERP 6.0 ERP 6.0


NW 7.0 NW 7.0 [CSV] [CSV]

EH&S EH&S (ERP 6.0 -- NW 7.0) (ERP 6.0 NW 7.0)

CRM 7.0 CRM 7.0


NW 7.0 NW 7.0 [CRO] [CRO]

CRM 7.0 CRM 7.0


NW 7.0 NW 7.0 [CRT] [CRT]

CRM 7.0 CRM 7.0


NW 7.0 NW 7.0 [CRP] [CRP]

related
Identity & Access Identity & Access Management Management Facility Facility Management system Management system Syllabus+ Syllabus+

SRM 4.0 SRM 4.0


WAS 6.40 WAS 6.40 [SRO] [SRO]

SRM 4.0 SRM 4.0


WAS 6.40 WAS 6.40 [SRT] [SRT]

SRM 4.0 SRM 4.0


WAS 6.40 WAS 6.40 [SRP] [SRP]

BI 7.0 BI 7.0
NW 7.0 NW 7.0 [BIO] [BIO]

BI 7.0 BI 7.0
NW 7.0 NW 7.0 [BIT] [BIT]

BI 7.0 BI 7.0
NW 7.0 NW 7.0 [BIP] [BIP]

PI 7.0 PI 7.0
NW 7.0 NW 7.0 [XIO] [XIO]

PI 7.0 PI 7.0
NW 7.0 NW 7.0 [XIT] [XIT]

PI 7.0 PI 7.0
NW 7.0 NW 7.0 [XIP] [XIP]

SNP 7.0 SNP 7.0


NW 7.0 NW 7.0 [UPO + BPO] [UPO + BPO]

SNP 7.0 SNP 7.0


NW 7.0 NW 7.0 [UPT + BPT] [UPT + BPT]

SNP 7.0 SNP 7.0


NW 7.0 NW 7.0 [UPP + BPP] [UPP + BPP]

Non SAP Non SAP Transaction system Transaction system NetWeaver NetWeaver Tools Tools

SSM 7.0 SSM 7.0


NW 7.0 NW 7.0 [SLO] [SLO]

SSM ? SSM ?
NW ? NW ? [SLT] [SLT]

SSM 7.0 SSM 7.0


NW 7.0 NW 7.0 [SLP] [SLP]

October 2009

NWDI .. NWDI ..
NW0 NW0 [DIP] [DIP]

SAP SOLUTION MANAGER AT A GLANCE

Think BIG, start small, but do START


Solution Manager is mandatory, SAP contractually requires usage of this toolset Business Case: ROI 1 to 2 years due to more efficient support effort Develop a Roadmap for implementing Solution Manager
Inzet formatie SAP domein
20 15 Fte 10 5 0 Varianten

Lineaire groei Afnemende meerinspanning Vrijkomend voor projecten

Fte reduction in IT support: Red: linear growth without SSM Green: less growth with SSM in place Yellow: available for IT innovations

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PLANNED EVOLUTION OF THE SSM LANDSCAPE At the IT operations side there is not that much new
Will be better informed then before

Most attention draws Solution Manager Diagnostics When Solution Manager Diagnostics is in scope
Development system (D) Production system (P)

Because it is relatively new Relatively new also means: instable to a certain extent

Recommendation to realize 2-system landscape to minimize downtime due to upgrades

When CHARM is in scope


Development-D
SSM 7.0 SSM 7.0
NW 7.0 NW 7.0 [SLO] [SLO]

Recommendation to realize 3-system landscape (D Q P)


Quality Ass.- Q
SSM 7.0 SSM 7.0
NW 7.0 NW 7.0 [SLT] [SLT]

Production-P
SSM 7.0 SSM 7.0
NW 7.0 NW 7.0 [SLP] [SLP]

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PRELIMINARY REMARKS ON CHANGE

Good

We can offer you 3 kinds of services: 1) good 2) cheap 3) quick You may choose from either 2 options..... - good & cheap...(is not quick) - good & quick...(is not cheap) - quick & cheap...(is not good)

The devil triangle s Cheap


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Quick

GROWING COST OVERRUNS

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GROWING TIME OVERRUNS

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QUALITY FAILURES

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SAP SOLUTION MANAGER (SSM) An ERP system for IT environment Ultimate goal: mastering devil triangle s Cost overruns

Time overruns

Poor quality Manage all, concentrating on customer satisfaction


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PURPOSE

purpose of this presentation is to provide an The overview how SAP Solution Manager (SSM) could be used in SAP projects and SAP support..

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Agenda
Unit Unit Unit Unit Unit Unit Unit Unit Unit Unit 01: 02: 03: 04: 05: 06: 07: 08: 09: 10: SAP Solution Manager Overview Project Preparation Project Blueprint Working with Documents Customizing via Solution Manager Documenting Tailoring via Solution Manager Documenting Jobs via Solution Manager Go Live & Support Tips & Tricks More Information

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Unit 01

SAP SOLUTION MANAGER OVERVIEW

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SAP Solution Manager project overall model


Solution Monitoring

Service Desk

CHARM

Business Process Monitoring Job Scheduling Management Diagnostics System Monitoring Central System Administration Early Watch Alert 3rd Party Integration SLA Management Basis Service Desk Cutover Retrofit Transport Integration Change Management

Implementation / Upgrade

In Scope: Realized
Templates Customization Synchronization Test Management Solution Project Standards

In Scope: In execution In Scope: still to be realized Out of current scope

Functional Base Standards Business Process Mapping Populated Business Processes Solution Directory

Technical Base 2/3 Solution Manager System Landscape System Landscape Directory Connections with Managed Systems Connect to SAP Maintenance Optimizer

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SAP SOLUTION MANAGER CUSTOMIZED ROADMAP SCOPE


1. Technical base (Gateway to SAP included) 2. Functional base 3. Solution Monitoring 4. Implementation /Upgrade 5. Service Desk 6. CHARM
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On the road to a transparant SAP Solution

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Current status SSM Implementation Project at Maastricht University


Project preparation: First projects in SSM gedefinieerd Autorization roles defined for project-members Defenition of documentation standards is in execution Document-status/acceptance procedure in place Instruction material finalized for working in projects in SSM (UM Kick-off presentation, guidelines) Project execution: ARIS SAP Solution Manager Synchronization Procedure defined ARIS Synchronization technically realized
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Implementation Scenario
Project Preparation Business Blueprint Realization Final Preparation Go Live & Support

ASAP
Configure processes Define solution based on SAP processes Handover to Operations

Define Project

Training

Define Project Standards

Synchronize Cust. settings

Setup System Landscape

Testing

Project administration Issue Tracking/ Monitoring/ Reporting Roadmaps

SAP Solution Manager

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SAP SOLUTION MANAGER PROJECT PREPARATION

Unit 02

Project Preparation

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ARIS SAP Solution Manager

SSM

Project

Template Project UM

Template Project UM

Implementatie Project X

Implementatie Project Y

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UM Documentation: templates for each project phase


Project Preparation
Business Process Design Decision Paper Business Case

Blueprint
Functional Design Extension Functional Design Interface Functional Design Report Functional Design Form Functional Design EDI Outbound

Realization

Functional Design EDI Inbound Technical Design EDI Inbound Technical Design EDI Outbound

Final Preparation
Test Script Assembly Test Test Script Component Test Test Script Technical Integration Test Test Script Acceptance Test

EUT Work Instruction

x E

Go Live & Support

m a

le p

Technical Design Extension Technical Design Interface Technical Design Report Technical Design Form

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Unit 03

SAP SOLUTION MANAGER PROJECT BLUEPRINT

Business Blueprint

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Business Process structure in Solution Manager


Scenario

Procurement and Logistics Execution Processes in ERP


Business Process 1

Processing Purchase Requisitions in ERP


Process Step 1

01 Create or process purchase requisitions 02 Release purchase requisitions

Process Step 2

Business Process 2

Processing Purchase Orders in ERP


Process Step 1

01 Create or process purchase orders

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Implementing Processes, not Systems


CRM
Create Customer Order

SAP ERP

WMS

Create Order

Shipment

Picking

Goods Issue

Send Confirmation

Create Invoice

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How to build Business Process structure content?

Manual Input Manual Input ARIS SAP Business Process Repository Aris

SAP Business Process Repository SoDocA

RBE Plus RBE Plus

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Business Process Repository


Business Process Repository Both in ARIS and in SAP Solution Manager a Library of Business Processes could be build & used

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Level

Model level
Corporate Proces Model (VACD)
Operationele inkoo p

ARIS

Object level

Level 1

Tactische inkoop

Level 2

Synchronizat ion project (VACD)

Acti a v management (Finan ci eel)

Revenue ma nagement (Financ ieel)

Treasury cash f ow l (Financi eel)

Proj ect management

Investeringsm a nagement (Fina ncieel )

Financ ieel management (Financ ieel)

De biteuren admini stra tie

Grootboek adminis tratie

Crediteuren admi nistrati e

Controlli ng en management rapportage

Scenario
Personeel s admin istra tie

Logisti ek

Be dri jfsvo eri n g

Sa larisverwerk ing

Zi ekteverzuim en Poortwachter

Timemanage ment

Level 3

Synchronizat ion EPC (EPC)

Invoeren Basisgegev ens

Controleren op Arbeidshandicap

Uitvoeren Onts lagbevestiging

Invoeren Ontslagbevestiging

Controleren/Behere n In/Uitstroomenquete

Uitvoeren wijzigen functionele basisgegevens

Process

Beheer Organisatiestructuur

Afrekening ontslag

Verwerken Declaratie s

EPC

FAD
U i voeren t Salarisv erki g erw n Resultaten simulatie be kend bij...

Level 4

Detailed Process (EPC + FAD)

Beschikk U WV ing W IA ontv angen

B ea woorden nt vragen i m Salaris v

P l atsingsmoge a lij khe id gei entifi e e d c rd

A an vraag mu a e t ti fu nction...

Mutatie noodzakeli k j

Med erker AZM ew

decentrale P Z medew e rker Beheer Organisa i structu te ur

Indi nen e Mutatiea anvra ag func i nele to gegev ens

A utoriseren Mutatiea anvra ag

man ager

Nieuwe Formatiepl ats a be kend

A anpa ssen Organisatoris che Indelin g

centrale m edew erker P.. .

Maintain HR Master Data

Wijzigi g n doorbe e r kening/kost env erdeli g n

centrale m edew erker P.. .

Aanbrengen van correct ies functionele gegevens

V eran dering Tijdgegev ens nodig?

Process step + Transactio n

A...

S tanda r oo ard ster v eranderen

central e medewerker P ...

Aanpassen Normw erkti den j (incl O T/BB D) . R

c ra ent le medewerker P ...

W j ziging i per c entage zi ktev z e er uim

centrale me dew erker P.. .

A...

Werk ti d j verande t r

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Project

Business Process Structure

Documentation organized in Tabs

Level 1

Level 2

Level 3

Example: List of transactions which are valid for this proces step

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Populate the Business Process Structure

All Documentation All Customizing Objects

All Customer Objects

All End User Transactions All Test Cases

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Status of Objects within SSM Project

Start

Process Step Relevant?

Status: Open

Status: Not Relevant

Status: In Process

Status: Finished

End

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Unit 04

WORKING WITH DOCUMENTS

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Where to find documents in SSM?

le p m a x E
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Start

Status of Documents: Project side


In Process

In Process

Initial Status of the Document

Review

Review

A team-member offers the document for review. The team-lead accepts (Released) or rejects (In process) the document. End-status of the document within the project. Based on the status Released UM Support Dept. will decide of the document is accepted for Maintenance Phase.

Docume nt OKE?

Project

Released

Reopen by Project

Released

Support

In Beheer?

Reopen by Support

Review Support

Reopen by Project

In case new insights occur (change before go-live) a finalized document can undergo changes; document has to be re-opened.

In Beheer?

Final

End

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Document Management Buttons


Insert Document Insert Document Display Document Display Document Check Document Out/In Check Document Out/In Insert Document Insert Document Where-Used List Where-Used List

Document Attributes Document Attributes

History History Delete Document from KW Delete Document from KW Copy Document Copy Document Change Document Change Document

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(Leaves Documents in KW) (Leaves Documents in KW)

Difference between Delete Row en Delete!


With the Delete Row button the link between the document and the project will be removed. The document itself remains available in the SAP Knowledge Warehouse.

With the Delete button the link and the document will be removed from the SAP Knowledge Warehouse.
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Step 1: How to move a document?

Select Copy Document

Select the document

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Step 2: How to move a document?

Select right Tab for type of document!

Select the option: Insert as Link

Select right node in process structure

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Step 3: How to move a document?

Select Delete Row to remove old link

Select the document link old

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Unit 05

CUSTOMIZING VIA SOLUTION MANAGER

Realization

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Step 1: Configuring IMG Objects

Select . IMG Object

Select the right node in the process structure

2
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Select IMG Object

Step 2: Configure IMG Object thru using SSM


2

Click Configure

Select the IMG Object

Configure the IMG Object in target system

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Step 3: Document the IMG Configuration

Document IMG Configuration. Per tab 1 Configuration Document

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Displaying SAP IMG Documentation


Select a IMG object and click on the Display Documentation button.

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Unit 06

DOCUMENTING CUSTOMER SPECIFIC DEVELOPMENTS IN SAP SOLUTION MANAGER

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Step 1: Create customer specific object in the system where it belongs to

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Step 2: Record & Document the Customer specific Developed Objects


Document Customer specific development

Select the right node in the process structure

Register the Object

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Unit 07

DOCUMENTING BACKGROUND JOBS WITH SAP SOLUTION MANAGER

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Step 1: How to perform/schedule a background job?

Select the tab: Transactions

Select Type: Job Documentation

1
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Select the right node in de process structure

Step 2: How to perform/schedule a background job?

Fill in Job Name

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Step 3: How to perform/schedule a background job?

Fill in a description of the job

Fill in the job step information

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Step 4: How to perform/schedule a background job?


8
File the Job Document

Fill in all relevant information like restarting procedure etc.

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Unit 08

GO LIVE & SUPPORT

Go Live & Support

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Start

Transfer from Project to Support


Final

In Process

Status of document when Support accepts the document for Maintenance. When Support does not accept the document status Reopen by Support applies.

Review

Docume nt OKE?

Reopen by Support

Project

Released

Reopen by Project

Support
Review by Support

In Maintena nce?

Reopen by Support

After updating the document it can be re-offered for Review by Support .

Review by Support

In Maintena nce? Final

End

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Unit 09

TIPS & TRICKS IN SAP SOLUTION MANAGER

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Documenting in separate window

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Where-Used List
Select an object and click the Where-Used button.

Example: User Exit RV60AFZZ is used in two scenarios

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Searching for Customer specific Objects thru TCODE: SOLAR01/SOLAR02

Example: Search for all spots within the project where object RV60AFZZ occurs

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Search Objects with TCODE: SOLAR_EVAL

Example: All Z transactions

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Unit 10

USAGE OF SSM TOGETHER WITH OTHER TOOLING

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Possible Use Case SDA: SSM ARIS SSM: a Conceptual View

SSM
SDA

SSM

Project

SSM

Project
Template Project Template Project

SSM

Mainte nance

SSM

Mainte nance

SDA Project

SSM Project

Impl. Project Solution Impl. Project

Maint. Project

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ARIS, SSM & HP Quality Centre

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Options for Testing SAP Solutions


Option 1
Test Scope Identification
Solution Manager Business Blueprint

Test Planning

Manual Tests

Automatic Tests UI Based Tests


HP QTP

Solution Manager Business Process Change Analyzer

Solution Manager Test Workbench SAP TDMS

Solution Manager Test Workbench

Solution Manager eCATT

Backend Tests
eCATT Application Logic Tests

Option 2
SAP TAO
Solution Manager Business Blueprint

HP Quality Center
Solution Manager Business Process Change Analyzer

HP Quality Center

HP QTP

SAP TDMS

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Unit 10

More INFORMATION

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Ramp up Knowledge Transfer in SAP Support Portal


1 2

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Select a Learning Map

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Links
Online Documentation http://help.sap.com/content/documentation/solutionmanager SAP Solution Manager on SAP Service Marketplace http://service.sap.com/solutionmanager E-Learning Materials http://service.sap.com/rkt-solman Training curriculum http://service.sap.com/solutionmanager --> Training Frequently asked questions http://service.sap.com/solutionmanager --> FAQ

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Questions?

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