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In a recent article Shri N.

Vittal traces the problems of bad governance to these


factors:
As I see it, effective governance will depend on the following factors:

There should be absolute clarity of the roles of public servants which include the
responsibilities of organisations also.
There should be transparency in the operations so that the citizen is clear about his
rights and the processes by which he can get the promised services form the various
public organisations.
There should be accountability which means that in case of failure to deliver and
discharge the responsibility by concerned officials in the public organisations, they will
be punished.
There has to be efficiency and productivity in operations. In other words, there should
be minimum delay in all public transactions.

The symptoms of bad governance can directly be traced to the failure of these above
conditions. It is lack of accountability that leads to delay. It is lack of transparency that leads
to corruption. It is the lack of punishment which leads to continuous misbehaviour of people in
different offices and their failure to discharge duty. The net result of course is poor
governance. It follows from the above analysis that we should try to look at the major
agencies for good governance in the country and see how in each of these agencies these
principles of transparency efficiency and accountability can be inducted.
Similarly Shri Prabhat Kumar puts the problems as:
Making

it easier to deal with Government involves a multi-dimensional approach, it


first implies that all public services should set out clear standards of service, against
which the quality of service delivery can be measured, and provide effective remedies
when things go wrong: The service has to be responsive and accessible with equality
and fairness of treatment. It should be open and provide full information while using
resources effectively to provide best value to users. it should also be sensitive to
innovations for improvement through its dynamic interaction with users.
In the present scenario, a simple achievement of these parameters by some
departments in a compartmentalised and insulated manner will not result in quality
service when they need a range of services at the same time. Major events may mean
dealing.with several organisations at once, In these situations, people experience
duplications, unnecessary complications and intense harassment. It is vital, that,.
especially at these times, the different public bodies work together to provide quality
service delivery which can be achieved only when service providers work together
and provide seamless services. If Government is to be seamless for the user, all
services, including those by Central Government, State Governments, local authorities
and also private sector as service providers, must work hand in hand. Considerable
improvements are necessary to achieve this. This therefore is a key theme for which
significant issues, such as (a) exchange of information between organisations, (b) use
of IT to promote closer working,(c)gearing measurement of performance to provide
incentives for joint working, and (d) maintaining clear accountability for delivering
value for money, need to be carefully addressed.

Default/UU/9.1

Effective Governance through EDMS


Thus, we can trace the problems to that of :
Confusion in the job descriptions and work allocations in the government departments
down to the very levels.
Lack of up-gradation of these job descriptions every year in the light of changes in the
job requirements and business.
Lack of an effective public interface with the government departments.
Lack of an efficient and effective MIS and business processes monitoring systems
which can effectively report the stagnations and glitches in the business processes on
a real time basis.
Lack of an effective document management and workflow technologies which can
improve and speed up the business of the government departments.
The most effective way to deal with these problems are through the use of effective
technologies coupled with the restructuring of the department. We have already done
the latter part of it, and now we have to

 
 
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We see an 80/20 rule in effect for most businesses, but not as we typically think of it ...
... you spend 80% of your effort creating the document
... then spend 80% more effort tr ying to find it

Default/UU/9.1

... but you only have a 20% chance of printing it anywhere


... or a 20% chance of immediate retrieval
... and have a 0% chance for 100% fidelity.

What are the nature of governments business processes that need to be


automated:

Accounts Receivable
Applicant Tracking
Appraisal Plus
Asset Management I
Asset Management II
Bids Processing
Building Permits
Business Licenses
CAD V --Computer Aided Dispatch
CAD400 --Computer Aided Dispatch
Case Management (municipal)
Cash Receipts
Click2Gov for Building Permits
Click2Gov for Customer Information System
Code Enforcement
Contact Management
Continuing Property Records
Contract Billing
Court System
CRIMES Records Management System
Customer Information System

Default/UU/9.1

Distribution Management
Emergency Medical Services
EMS Billing
Extended Reporting
Field Inspections
Field Plus
Fire Prevention
Fire Resources Activity Tracking
FIRES Records Management System
Fleet Management
General Accounting System
GMBA (Government Mgt and Budgetary Accounting)
Human Resources
INFISYS Integrated Accounting System
Integrated Mapping
Jails
Jury Management
Land/Parcel (Premise) Management
Mobile Data Browser
Mobile Reporting
PARCSoft Activity Registration
PARCSoft Facility Reservations
PARCSoft for Parks and Recreation
PARCSoft League Scheduling
PARCSoft Pass Management
Parking Tickets
Payroll for Education

Default/UU/9.1

Payroll/Personnel
Planning & Zoning
Probation System
Prosecutor System
Public Defender System
Purchasing/Inventory
Return of Service System
Schedule Manager
Session Scheduler
Special Assessments & Loans
Student Administration System
Tax Billing & Collections
Voice Response
Work Orders/Facility Management

domicile certificates,
driving licence,
payment of property tax,
electricity and water bill,
facility for lodging the FIR

Legal Issues:

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