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Confirm that the device can connect to the wired network. reload drivers and firmware as appropriate for the client device. It may be necessary to try a different wireless NIC. Click the Approach button in the figure. Verify that the PC has received an IP address via DHCP or is configured with a static IP address. . check the security mode and encryption settings on the client. check the following: Confirm the network configuration on the PC using the ipconfig command. the client cannot get access to the WLAN. microwave ovens. If the security settings do not match. baby monitors. If there is no connectivity.A Systematic Approach to WLAN Troubleshooting Troubleshooting any sort of network problem should follow a systematic approach. and potentially rogue access points.3 Ethernet LANs. They are repeated here in the context of the WLAN: Step 1 . If the wireless NIC of the client is working. This helps to eliminate any issues that you may be able to resolve yourself. The client software should detect the appropriate channel as long as the SSID is correct. If the PC of the user is operational but is performing poorly. If necessary.4 GHz band. Check the channel settings on the client. You should already be familiar with the first three steps of the systematic troubleshooting approach from working with 802. Examples of other devices are cordless phones. check the following: How far is the PC from an access point? Is the PC out of the planned coverage area (BSA). Try to determine the severity of the problem. Connect the device to the wired LAN and ping a known IP address. Check for the presence of other devices in the area that operate on the 2.Eliminate the user PC as the source of the problem. working up the TCP/IP stack from the Physical layer to the Application layer. wireless security systems. Data from these devices can cause interference in the WLAN and intermittent connection problems between a client and access point.

If connectivity still fails at this point. if the radio continues to fail. a process of elimination is recommended. Inspect links between cabled devices looking for bad connectors or damaged or missing cables. When you have reached the point where you have eliminated the user PC as the problem. which is explained next. use the wired LAN to see if you can ping devices including the access point. begin investigating the performance of the access point. Is there power to all devices.Inspect links. You may try to install new radio drivers and firmware. working from physical possibilities to application-related ones.Step 2 . perhaps something is wrong with the access point or its configuration. Are all the devices actually in place? Consider a possible physical security issue. and also confirmed the physical status of devices. Check the power status of the access point. and are they powered on? Step 3 . As you troubleshoot a WLAN. . try to connect to a different access point.Confirm the physical status of devices. If the physical plant is in place. When the access point settings have been confirmed.