Alfursan Membership Guide

Contents
Welcome to Alfursan Rewards and Recognition Membership Tiers Membership Benefits Earning Miles (a) With Saudi Arabian Airlines (b) With Alfursan Credit Cards (c) With Alfursan Hotel and Car Rental Partners Buying, Transferring and Gifting Miles Redeeming your miles Alfursan Online Services Alfursan Family Program STC Qitaf Exchange Program FAQ’s
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Thank you for your loyalty and we hope to you see you soon onboard a Saudi Arabian Airlines flight. entitle you to a long list of benefits that include access to the business and first-class lounges. 01 .Welcome to Alfursan Welcome to the membership program that is truly rewarding. our elite tiers. With Alfursan the more you fly the more exclusive privileges become available to you. preferential check-in at the airport and highest waitlisting priority.which include banks. hotels. Silver and Gold membership. Alfursan membership also entitles you to a range of offers and promotions through our exclusive partners . to name a few.which add to your miles and makes your Alfursan experience even more rewarding. car rentals and telecom . priority booking waitlist on your next flight and many more. As an Alfursan member you are entering a world of benefits and rewards that include free tickets and upgrades. additional luggage allowance.

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these are valid for the calendar year in which you earn them. Every flight you take as a member earns you miles . flying business or first class. upgrades and other special offers. Your elevation to a higher tier would be based on achieving either the Status Miles or the International Sectors required. Status Miles Status Miles are your means of progression through the Alfursan membership tiers of Blue. Silver and Gold. 03 . Like Status Miles. and other special promotions. which are another means of progressing through the membership tiers. Status Miles are valid for the calendar year in which you earn them. Upgrading to the higher tiers increases the number of benefits and privileges you are entitled to. whichever is attained first. You also earn Reward Miles when enjoying the services of our exclusive partners. benefits and privileges. The Reward Miles can be redeemed for free flights. enrolling family members. Reward Miles You earn Reward Miles for every mile you fly with Saudi Arabian Airlines and with the various Alfursan earning partners.Alfursan Rewards and Recognition Alfursan membership is our way of rewarding you for flying with us. You can earn Reward Miles faster with Silver and Gold membership. This is how they work.your currency for rewards. International Sectors International flights earn you International Sectors. You only earn Status Miles when flying with Saudi Arabian Airlines.

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To maintain your Gold membership you will need to earn 40. As you progress through the tiers. plus a host of additional privileges and a 25% Reward Miles bonus.Alfursan Membership Tiers There are three tiers of Alfursan membership . Silver and Gold. To maintain your Silver membership you will need to earn 20. it will be valid through February 2014. 05 . Membership tier validity for Silver and Gold members is from the date you qualify through February of the 2nd year.000 Status Miles or fly 15 international sectors during the next calendar year.000 Status Miles or fly 20 international sectors in one calendar year. Alfursan Blue Blue membership is where you start and is valid for life. and the privileges it entitles are proof of this. the more exclusive privileges become available to you. Alfursan Silver Silver membership carries all the benefits of Blue. Eg: If you qualify for Gold membership in June 2012. To qualify for Silver membership you need to earn 25. To qualify for Gold membership you need to earn 50. In addition to the superior service Gold members experience. It provides you with a range of benefits and opportunities to earn Reward Miles when you fly and through special Alfursan partner promotions. Alfursan Gold Gold membership is reserved for Alfursan members with exceptional loyalty.000 Status Miles or fly 40 international sectors in one calendar year.Blue. a 50% Reward Miles bonus makes it easier to earn even more rewards.000 Status Miles or fly 30 international sectors during the next calendar year.

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Alfursan Membership Benefits As well as earning Reward Miles there are many privileges and benefits for each level of membership. These are the exclusive benefits of Alfursan Blue. Silver and Gold membership Benefits Membership Tier Bonus Family Miles Before Flight Priority Wait Listing Reward Miles can be used at any time Advance seat selection Advance meal selection At The Airport Priority Boarding Increased Baggage allowance Rapid Check in Class Special attention to luggage Access to Airport lounges (with family) Member Communication Quarterly Miles Statement Bi-monthly Newsletter Member Facilities Dedicated Alfursan Call Centre Priority Call handling Alfursan Online Member Services Guaranteed bonus with Alfursan partners Alfursan Partners Promotion benefits Blue Silver 25% Gold 50% High Higher Highest +10 kg +15 kg Business Business Business/Golden +20 kg First First First/Golden 07 .

Here’s an example illustrating how many Reward Miles a Silver and Gold Member will be able to earn on an International and Domestic flight: 08 . Tier Bonuses: Alfursan Silver members enjoy a 25% Reward Miles bonus for every flight (in addition to any cabin-class bonus). P A. D. While you are entitled to earn Reward Miles for every mile flown on a qualifying Saudi Arabian Airlines flight. The table below illustrates what percentage of Reward and Status Miles you will earn based on the ticket you have purchased: Ticket Purchased First Class – Premium First Class – Value Business Class – Premium Business Class – Value Guest Class – Premium Guest Class – Value Guest Class – Super Saver Fare-code F. reward flights. R J C. however. buying business or first cabin class tickets help you reach your rewards and progress through the membership tiers even faster. K. Alfursan Gold members enjoy a 50% Reward Miles bonus. discounted Airline Industry tickets and other non-commercial fares would not be eligible for Alfursan Reward Miles. W. H. L. X. which are added to your account automatically. The above table applies for both Reward Miles and Status Miles you will earn on every qualifying Saudi Arabian Airlines flight. I Y.Earning Miles As an Alfursan member you can earn miles when you fly and when using Alfursan partner services. T Q. (a) Earning Miles with Saudi Arabian Airlines Every Saudi Arabian Airlines flight you take as an Alfursan member earns you both Reward Miles and Status Miles. Tier bonuses do not apply to Status Miles. V Earning rate on Miles flown 250% of miles flown 200% of miles flown 175% of miles flown 150% of miles flown 100% of miles flown 75% of miles flown 50% of miles flown *Charter flights. O B. M.

09 . Validity of Reward Miles Your Alfursan Reward Miles are valid for a period of three years from the end of the calendar year in which you earned them. 2012 they will be valid until 31st December.000 miles on 10th May.Premium (One way) Miles flown 75% bonus for Business Class (J) 50% Gold Tier Bonus Total Reward Miles credited to member account Reward Miles 768 576 672 2.Premium (One way) Miles Flown 150% bonus for First Class Premium (F) 25% Silver Tier Bonus Total Reward Miles credited to member account Reward Miles 2960 4440 1850 9.250 Gold Member flying from Jeddah to Dammam in Business Class . Example: If you earn 1. please visit www.Silver Member flying from Jeddah to London in First Class . 2015. It will provide details of how many Reward and Status Miles you can earn on every Saudi Arabian Airlines flight.alfursanonline.com for our useful Mileage Calculator tool.016 Alfursan Online Mileage Calculator If you would like to exactly know how many miles a particular flight will earn you.

(b) Alfursan Credit Cards Alfursan and its esteemed banking partners offer you a highly beneficial way of earning additional Reward Miles. The Alfursan Credit Cards allow you to earn Reward Miles every time you spend and thereby ensuring you reach your rewards much faster.easy instalment payments and many more. Taqseet . simply log on to www.samba. Samba Alfursan Credit Card The Samba Alfursan Credit Card allows you to earn Alfursan Reward Miles as you shop while enjoying the world-class privileges of a Samba Credit Card.2000 from anywhere in the Kingdom.com or visit a Samba branch or call Samba phone toll-free 800 . Here are the Reward Miles you can earn with Samba Credit Cards: Credit Card Type Gold Platinum Titanium Miles Awarded 1 Alfursan Reward Mile for every 5 SAR spent 1 Alfursan Reward Mile for every 5 SAR spent 1 Alfursan Reward Mile for every 5 SAR spent To apply for a Samba Alfursan Credit Card. With the Alfursan Credit Cards you are entitled to exclusive travel privileges and benefits. Samba offers you Platinum and Titanium Samba Alfursan Credit Cards with benefits to suit your business and leisure travel needs.124 . which include worldwide recognition. 10 .

log on to www.com or call +966 9 2000 1000. To apply for an NCB Alfursan Credit Card. Platinum and Titanium cards based on your spend requirements and preferred benefits and privileges. Here are the Reward Miles you can earn with NCB Credit Cards: Credit Card Type Gold Platinum Titanium Miles Awarded 1 Alfursan Reward Mile for every 5 SAR spent 1 Alfursan Reward Mile for every 4 SAR spent 1 Alfursan Reward Mile for every 4 SAR spent Joining Bonus* 1000 Alfursan Reward Miles 4000 Alfursan Reward Miles 6000 Alfursan Reward Miles * Joining Bonus will be credited after the first transaction has been recorded on the credit card You can also take advantage of rewarding shopping offers.NCB Alfursan Credit Cards The NCB Alfursan Credit Card rewards you with Alfursan Reward Miles on all your purchases. You can choose between the Gold. cardholder-exclusive travel privileges and international concierge service for Platinum holders.alahli. 11 .

com Members need to be a registered Priority Club Rewards member Members must select Saudi Arabian Airlines as the preferred Airline Alliance.com Members need to be a registered SPG member to earn Alfursan Reward Miles Members must select Saudi Arabian Airlines as their preferred airline currency.000 miles Earn 1 Star point for every eligible 1 USD spent at any property worldwide Members can exchange their SPG points to Alfursan miles at the rate 1 point to 1 mile.500 Reward Miles – Suite Key points to remember Members need to be a registered Hilton Hhonors member ® Members will also earn both Alfursan miles and Hhonors ® points on every qualifying stay For more information visit www.com 12 . For more information visit www. Please remember that Status Miles cannot be earned through our partners.rotana.com Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking.000 points 500 Alfursan Reward Miles for every Qualifying Stay at any property worldwide Members can exchange their Priority Club points to Alfursan miles at the rate 10.000 Bonus miles offered if over 20.000 points transferred Members earn Alfursan Reward Miles on every stay at any Rotana property worldwide 500 Alfursan Reward Miles Standard Room 1. 5.000 points to 1.spg. Each of our partners have been carefully selected to benefit your travelling experience.000 points to 2. For more information visit www. Here’s a comprehensive list of our Hotel and Car Rental partners with details on how you can benefit from each one of them: Partner Rewards 500 Alfursan Reward Miles for every Qualifying Stay Members will also earn Hhonors ® points on every qualifying stay on any property worldwide Members can exchange their Hhonors ® points to Alfursan miles at the rate 10.000 miles with the exchange increment of 10.priorityclub.(c) Earning Miles with Alfursan Hotel and Car Rental Partners As an Alfursan member you have the opportunity to earn additional Reward Miles when using the services of our international partners. For more information visit www.hiltonhhonors.000 Alfursan Reward Miles Executive Room 1.

000 miles 500 Alfursan Reward Miles per rental Corporate rates – 250 Alfursan Reward Miles Members should quote their Alfursan membership number and promotional code when renting Promotional CodesX025800 (Blue).shangri-la. whichever is greater at all Wyndham group hotels.com Earn 1 Alfursan Reward Mile for every 1 USD spent on room stay Earn 2 Alfursan Reward Miles for every 1 USD spent on qualifying room stay or between 250 to 500 Reward Miles.000 Points = 2. atlantisthepalm.000 miles 40. 500 Alfursan Reward Miles per stay at Golden Tulip Hotels & Resorts 250 Alfursan Reward Miles per stay at Tulip Inns Key points to remember Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking For more information visit www.avisworld.Partner Rewards 500 Alfursan Reward Miles per stay at any Movenpick property worldwide Best available Rates and Best available Rates prepaid also qualify as an eligible Stay 500 Alfursan Reward Miles per stay Members who are currently Golden Circle members can exchange their Golden Circle points to Alfursan miles at the rate 1 point to 1 mile. N085400 (Silver) or N086300 (Gold) For more information visit www.com/Alfursan Members need to be a registered Wyndham Rewards member ® For more information visit www.com Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking For more information visit www.000 Points = 5.wyndham.000 miles 20.movenpick-hotels.000 Points = 10.goldentulip.com 13 .com Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking For more information visit www. Members can exchange Wyndham points to Alfursan miles as per below : 8.com Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking For more information visit www.

com Rent-a-car discounts: 15% for Blue members.250 Alfursan Reward Miles Retail rates .alfursanonline.hertz. 14 . and we recommend you retain your boarding pass and ticket or other proof of transaction until the miles have been credited to your account. you will need to contact the Alfursan Member Service Center to claim missing miles. 10% for Silver members.500 Alfursan Reward Miles 500 Alfursan Reward Miles per rental for Rent-a-car and Sixt holiday Rent-a-car 1000 Alfursan Reward Miles per rental for Sixt Limousine Service Key points to remember Free Upgrade for Gold Members for advance booking based on availability Please quote your Alfursan membership number at the time of booking For more information visit www.sixt. 35% for Gold members Sixt Holiday Rent-a-car discounts: 5% for Blue members. 300 Alfursan Reward Miles for Silver and Gold members The same applies for KSA on all other qualified discounted rates 500 Alfursan Reward Miles per rental Corporate rates .com Please quote your Alfursan membership number and your Hertz CDP number 500495 when renting For more information visit www. For transactions with Alfursan partners.Partner Rewards 500 Alfursan Reward Miles for Blue members per rental 600 Alfursan Reward Miles for Silver and Gold members per rental Corporate (discounted) rates – 250 Alfursan Reward Miles for Blue members. 15% for Gold members Sixt Limousine 10% for Gold members For more information visit www. your missing miles claims can be made up to 180 days after your flight or partner transaction.com Claiming Missing Miles The best way to ensure that you get Alfursan Reward and Status Miles added to your Alfursan Account is by quoting your Alfursan membership at the time of booking and at check-in. In the unlikely event that your miles are not added to your account. Remember. log-in to your account at www.com and submit your flight details as required. 25% for Silver members.budget-arabia.

alfursanonline. Visit www.com and quote their Alfursan member ID. to help them reach their rewards faster.000 in one calendar year.000 miles in a calendar year.000 up to a maximum of 40.alfursanonline. please visit the Alfursan website. in multiples of 1. 15 . Transferring Miles If you have additional Reward Miles that you wish to share with a friend or relative who is a l s o an Alfursan member. Note: For all Buy. you can use any one of these convenient services on the Alfursan website/ member section to top-up your Alfursan Reward Miles account: Buying Miles If you need additional Reward Miles to claim a reward flight or upgrade.alfursanonline. You can then use your credit card to purchase miles for them in multiples of 1. Gifting Miles You can also gift Reward Miles to friends and family who are Alfursan members.com and purchase the miles you require by credit card. Reward Miles can be purchased in multiples of 1. we truly believe in giving you enough opportunities to redeem your Reward Miles for free tickets and upgrades.000. Gift and Transfer miles terms and conditions. So if you are ever lacking sufficient Reward Miles to book a free ticket or an upgrade to your desired destination. or their name and email address.Buying. you can simply log in to your account at www.com. you can transfer them t h ro u g h y o u r a c c o u n t a t www. up to a maximum of 40. Transferring and Gifting Miles At Alfursan. You are allowed to transfer up to 60.000.000 miles per calendar year.

or as a one cabin-class upgrade on flights you have paid for. by simply logging-in to your account at www. Guest Saver To get the best value for your Reward Miles. Guest Value The Guest value reward option gives you the opportunity to use your Reward Miles with greater seat availability. helping you get the flight you desire. Business and First Class Reward Tickets For those who enjoy traveling in premium cabin. When redeeming your Reward Miles for a one cabin-class upgrade simply contact the Alfursan Reservation Center. Guest Saver and Guest Value Reward Tickets We have created greater availability of reward seats in the econmony class on Saudi Arabian Airlines flights by including Guest Saver Reward Tickets and Guest Value Reward Tickets. we recommend booking in advance to take advantage of the lesser miles required for a free ticket. and your e-ticket will be issued immediately. Free Flights and Upgrades You can redeem Reward Miles in your account for a free flight. we also provide reward seat-booking in Business and First Class cabins which can be availed on any international or domestic Saudi Arabian Airlines flight.Redeeming Your Miles Your Reward Miles can be redeemed for free flights. Alternatively. Alfursan Reward Table Find out how many Reward Miles you need to redeem for your free tickets and upgrades to destinations of your choice: 16 .com to make your booking. you can contact the dedicated Alfursan Reservation Center to book your reward ticket.alfursanonline.

Hyderabad. Damascus. Tehran. Dubai. Sanaa. Delhi. Bangalore. continent (B) Kathmandu. Larnaca. Kozhikode. Madrid. Salalah. Asmara. Sharjah. Beirut. Washington 35000 50000 70000 95000 12500 8 55000 75000 105000 15000 9 10 55000 65000 85000 130000 180000 95000 140000 210000 25000 30000 *The redemption upgrade rates apply only for Guest Premium and Business Premium tickets. 30000 continent (A) Karachi. Paris. Jakarta. An upgrade from Guest to First Class is only permitted when the aircraft does not have a business class section and only Guest and First Class are offered for sale. Kochi Far East America Bangkok. Aden Amman. Cairo Algiers. Munich. Manchester. Bahrain. SubDhaka. 17 . Kano. Istanbul. Casablanca. Geneva. Mashad. Guest Super Saver tickets do not qualify for upgrades. Nice. 35000 Milan. Nairobi. Guangzhou New York. Ankara Frankfurt. Khartoum. For Guest Value and Business Value tickets an additional 50% miles would be charged. Tunis. Doha. Singapore. Kuala Lumpur. One way Upgrades* Guest>Business / Business>First Y 20000 J J 30000 F 45000 5000 When you are Flying round-trip between Saudi Arabia and: Zone Code Reward Zones Fare Code Abu Dhabi. Alexandria. Osaka. Prague 40000 55000 75000 105000 15000 6 Europe (B) 70000 95000 125000 20000 7 SubIslamabad. Mumbai Chennai. Vienna. One way Upgrades* Guest>Business / Business>First 2 Gulf (GCC) 20000 35000 50000 70000 10000 3 Middle East 25000 40000 60000 80000 10000 4 Africa 35000 55000 75000 105000 15000 5 Europe (A) Athens. Manila. London.When you are Flying round-trip within Saudi Arabia Zone Code Reward Zones Fare Code 1 Domestic All domestic destinations Destinations Guest Guest Business (Saver) (Value) Y First F One class. Peshawar. Johannesburg. Malaga. Hong Kong. Rome. Addis Ababa Destinations Guest Guest Business (Saver) (Value) L M D First A One class. Lucknow. Kuwait. Colombo. Lahore. Dakar. Muscat. Sharm El Sheikh.

Fees and Charges Applicable for Alfursan Reward Tickets In the event you do not board your flight when traveling on a reward ticket. 250 for International Reward tickets. if your reward journey destination airport is not same as return journey origin airport. i. the status of the ticket will be changed to “suspended”. All fees are in SAR or the equivalent in local currency. 250 for International Reward tickets.100 for Domestic Reward tickets and SR. there will be a charge of SR. The following “No Show” fees will be levied to change the status of the ticket to valid.100 for Domestic reward tickets and SR. are only permitted if both airports are within the same award zone. Region* Domestic Middle East & Gulf Europe (A&B) Africa Sub-Continent (A&B) and Far East America Guest 100 200 400 400 400 600 Business 150 300 600 500 500 1000 First 200 400 800 600 600 1400 *Please refer to the Alfursan Reward table for the destinations. Saudi Arabian Airlines reserves the right to change/update the above fees and terms with or without prior notice. All award booking are subject to strict ticketing timelimits. No other changes are permitted. Open jaw. origin. Reward ticket bookings can be made only on the Alfursan website or through the Alfursan reservation call-center. destination or connecting airports. Reward tickets are valid for 12 months from the original date of issue. Reward tickets may be re-issued only in the case of ‘date change’ and/or for ‘change in flight number’.e. For re-issuing an Alfursan Reward ticket with a ‘date change’ and/ or ‘number change’. Please note that no other changes are permitted including name. For cancellation and re-crediting of Reward Miles for a valid Alfursan Reward ticket there will be a charge of SR. 18 .Alfursan Redemption Rules for Reward Tickets All reward ticket booking must be confirmed and wait-listing and open tickets are not permitted.

com places control of your Alfursan member account at your fingertips. Status Miles and International Sector Credits you can earn from a particular flight. Transferring and Gifting Miles You can use your credit card to buy additional Reward Miles for yourself or as a gift for another Alfursan member. Nominating Family Members Add relatives to your Alfursan membership online so that they can share your privileges when they fly. including checking your current miles statement and updating your profile information and personal details. You can also transfer miles directly from your account into the account of a friend or relative. Managing Your Account You can manage every aspect of your account online.Alfursan Online Services www. 19 . Booking Your Reward Ticket Online You can redeem your Reward Miles for free flights with just a few simple clicks. Buying. and earn you even more rewards. Claiming Your Missing Miles You can instantly claim missing Reward Miles for any Saudi Arabian Airlines flight that you have taken within the last 180 days.alfursanonline. and to find out how many Reward Miles. The Mileage Calculator Use the Mileage Calculator to see how many Reward Miles you will need to claim your reward ticket.

awarded to their own accounts. Spending Your Family’s Reward Miles Reward Miles earned by your family are credited to your account and can be redeemed for Alfursan rewards in the same way as your own Reward Miles. The Status Miles and International Sectors earned by family members when they fly are. however. 20 . You can also redeem Reward Miles on behalf of one or more of your family members. All the Reward Miles your family earns are awarded to your account. who earn 50%. Each receives their own membership card. as well as private drivers and housemaids under your sponsorship. Family membership covers immediate relatives including children over two years old. The same Status Miles rules apply to your family as to you. so that they can enjoy all the privileges of membership while earning you additional rewards. Earning Miles with Your Family Your family earns Reward Miles from flights in the same way that you do.Alfursan Family Program As head of the household you may invite up to eight members of your family to become Alfursan members. the full member. with the exception that children between two and twelve years old earn only 50%. with the exception of children between two and twelve years old. This is to allow them to progress through the membership tiers.

the miles or sectors earned are: Details Reward Miles Status Miles Sectors Reward Miles Status Miles Sectors Credited to: Miles flown by you 75% bonus for Business Class .For example.premium (J) 25% Silver Tier Bonus Miles flown by your Family Member 75% bonus for Business class premium (J) 12808 9606 Your Account 12808 9606 2 - Your Family Member’s Account - 5604 - - - - - 12808 - - - 12808 2 9606 - - - 9606 - Total credited to yours and family member’s account 50432 22414 2 - 22414 2 21 . if you and one of your Alfursan family members travelled from Jeddah to New York and back.

The transfer mechanism Log on to www. this exchange scheme allows you to transfer your STC Qitaf Points to your Alfursan account as Reward Miles. 22 .alfursanonline. you can transfer Alfursan Reward Miles from your Alfursan account. you start exchanging your Qitaf Points to Alfursan Reward and vice versa. As soon as you are registered. Your benefits from the Exchange Program If you are a member of the STC Qitaf Program. The transfer will take place in 24 hours and it is completely free of any charges. Similarly.com and click on the STC Qitaf Exchange program icon on the home page. Once you are on the STC Qitaf Exchange Program page you will need to register yourself by providing the required information.Alfursan Exchange Program with STC Qitaf The Alfursan and Qitaf Exchange Program is a mutual partnership between Saudi Arabian Airlines and STC to allow members of both Alfursan and Qitaf to exchange their rewards. You can exchange 6 Alfursan Reward Miles for 1 Qitaf Point and for 1 Qitaf Point you will get in exchange 10 Alfursan Reward Miles. exchanging them for STC Qitaf Points.

remember to quote your Alfursan membership number. Alternatively.Frequent Asked Questions (FAQs) What do I need to do to ensure I get my miles credited to my account? Every time you make a flight reservation or use any one of our partner’s services. If I were to become a Silver member in August. 23 .alfursanonline.e. ‘Guest Super Saver’ and ‘Guest Premium. Additionally. If I have a mixed class or mixed fare ticket. would my silver membership expire in December? Assuming. you become an Alfursan Silver member in August 2012. i.g. When using my Reward Miles to book a reward ticket are there any associated charges which I would need to pay for? Your Miles will be redeemed against the cost of the ticket. your Status Miles are valid for the calendar year they were earned in. What is the validity of my Reward Miles? Your Reward Miles are valid for a period of 3 years from the date they were earned. you must present your membership card at the time of check-in. the applicable Alfursan Miles will be calculated and credited for each individual fare separately. what miles will I receive? If your ticket contains one or more different fares e. your membership would be valid through to February 2014. However. however you will be required to pay for any taxes. for the relevant flights of your journey. What can I do if I forget to quote my membership number at the time of booking or check-in and my miles do not show in my account? You must send in a copy of your tickets and the corresponding original boarding passes for processing to the Alfursan Member Service Center. you claim for your flight missing miles by logging into your account online at www. surcharge or any additional charges applicable.com.

Frequent Asked Questions (FAQs) Can I upgrade my Guest Class ticket to a Business Class ticket using my miles? If the economy ticket you purchase is a Guest Premium ticket only then will you be able to upgrade to Business Class using your miles. you cannot buy Status Miles. Additionally. Transferring and Gifting Miles’ section.alfursanonline.alfursanonline. Transferring and Gifting Miles’ section. For more information and on reward rules refer to the ‘Alfursan Redemption Rules for Reward Tickets’ section in the member guide. Is it possible to cancel a booked reward ticket? Yes. you can cancel a booked reward ticket and the miles will be re-credited to your account. For more information on buying miles please refer to the ‘Buying. For more information on transferring miles please refer to the ‘Buying. However. For the terms and conditions of the Alfursan program. Guest Super Saver tickets do not qualify for upgrades. Can I transfer Alfursan Miles from my account to my family member’s account? Yes you can transfer your miles to any another Alfursan member. Can I buy miles to improve my status from Blue to a Silver member? No. If you purchase a Guest Value ticket. you require an additional 50% Reward Miles to upgrade to Business Class. a charge of SAR 100 for domestic and SAR 250 and International tickets will be levied.com. log on to www. however Reward Miles can be purchased when required by login to your membership account at www. you can transfer or gift Reward Miles to any other Alfursan Member.com 24 .

com or call 920-022-222 or +966-2-6861010 (from outside KSA for Alfursan Rewards tickets only) 25 . Saudi Arabia Tel: +966-2-653-5666 or 800-244-0999 (KSA only) Fax: +966 2 657 6372 Email: alfursan@saudiairlines.For all queries regarding the Alfursan program contact: Alfursan Member Service Centre Saudi Arabian Airlines. For all your Saudi Arabian Airlines ticketing and reservation requirements including Alfursan Reward tickets please visit www. PO Box 24724 Jeddah 21446.com.saudiairlines.

www.saudiairlines.com .

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