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B C P W H O

BCPWHO (Business Continuity Planning Workgroup for Healthcare Organizations) is the healthcare industry's membership organization
exclusively focused on providing leadership in the advancement of business continuity, disaster recovery and emergency management through
collaboration and research. Founded in 2005 BCPWHO represents individual members from the healthcare industry across the United States,
Canada and around the world.

Newsletter Issue No. 1 2009

PRESIDENT’S MESSAGE NEW IN DR, BCP & EM PROFILES EDUCATION NEW ONLINE MEMBERS ONLY
Bill Rider, President, BCPWHO highlights Curious about who is Webinars, conferences Up and coming new Updates and perks for
BCPWHO welcomes recent and important on the board of and other learning interactive tools for our members. We’ll let
new board members and news affecting directors of BCPWHO? opportunities. Read BCPWHO members you know what new
introduces our healthcare DR, BCP & Interested in learning more about a new and what’s new on our tools have been
upcoming plans for EM from and about follow healthcare track at DRJ webite designed and shared by
2009 Page 2 members? SPRING 2009 Page 4 fellow members
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information and provide it in a way that does
President’s Message not place a burden on those needing the
information. Webinars, listservs, huddle
First, I would like to take this opportunity to groups, an expanding repository of
welcome our new BCPWHO Board members - information on our website, are all areas that
Kathleen Criss, Vice President, Sheledia we are working on. We will look into
Joslin, Membership Director, Wayne Brannan, educational opportunities that we may be able
Strategic Alliance Director, and Garrett to provide in conjunction with other venues.
Doering, Information Director. I invite you to We are already looking at ways to expand our
read more about our recent additions to our sponsorship base so that we can provide
board in the Profiles Section of this newsletter. these additional services while maintaining
Welcome all and thank you in advance for minimal cost to our membership. Also we will
your support and efforts. automate our membership application process
extremely proud of our accomplishments and so that we can respond to requests in a much
I would also like to take this opportunity to more efficient way. So we have a lot of work to
excited about our goals.
extend my thanks to the original Board do and we are excited about the capabilities
members for the energy, dedication, and 2009 will present us with quite a different we are working on. We approach that work
frankly, the tenacity that it takes to keep an landscape than we may have expected. A new with an energy that typifies our belief in what
organization like ours running efficiently and presidential administration with its eyes set on we all do. Please be assured that we have
effectively. As any Board member will tell you, some very different goals than the past our membership’s best interests as our priority
our conference calls and email chains are administration. An economy that, as some and are always open to suggestions and new
anything but dull. They are filled with lively pundits have expressed it, is the worst in ideas from our members.
animated discussions sometimes with a little several decades. Organizations such as
frustration or confusion sprinkled in just to add JCAHO and DHS expanding their On behalf of our entire BCPWHO Board, I
to the excitement. But I will tell you that a perspectives and requirements in the area of wish you well in the upcoming year and look
common theme through all of our interactions emergency preparedness. All of these and forward to continuing our efforts to be a
is an extremely friendly and professional more will provide us with unique challenges. valuable resource for your preparedness
collegiality that gets the job done. And….we But we have recognized this changing efforts.
have fun while we’re at it. I think I speak for landscape and have begun discussions on
every Board member when I say we are -Bill Rider, President, BCPWHO
how we can provide more, better and faster
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B C P W H O

What’s new in Healthcare Disaster Recovery, Business Continuity and
Emergency Management

Disaster Recovery Business Continuity Emergency Management

Virtualization of servers in healthcare and how On August 3, President Bush signed into law, The new standards the Joint Commission
that is changing healthcare disaster recovery ''Implementing Recommendations of the 9/11 introduced in 2008 are now in full effect. Last
strategies. Commission Act of 2007'', H.R. 1 (Public Law year these standards were cited during surveys,
110-53.).  but did not impact accreditation status until Jan.
Several hospitals have adopted virtualization of 1, 2009.
servers - some with the intention of augmenting Title IX of this Act calls for the creation of a
their disaster recovery strategy with the solution. voluntary private sector preparedness accreditation According to the Joint Commission in order to
Given the increased criticality of applications in the and certification program. Drawn from the recent allow more time for organizations to implement
delivery of care such as physician order entry and Federal register is the following statement: these standards, The Joint Commission will allow
electronic medical records, the traditional 48 hour the following through 2008: the new requirements
recovery objective -- transporting tapes to the It is well known that approximately 85% of that were surveyed, non-compliance cited in an
recovery facility and restoring systems to infrastructure which we consider to be ``critical'' is organization’s survey report, and the organization
infrastructure stored there -- is no longer owned and operated by the private sector. Critical needed to address the non-compliant standards in
acceptable for the most critical applications. The infrastructure and key resources, or CIKR, comprises its Evidence of Standards Compliance. However,
goal with virtualized infrastructure would be a systems and assets, whether physical or virtual, so vital non-compliance was not included in the count of
recovery in less than four hours. to the United States that their incapacitation or non-compliant standards contributing to either a
destruction would have a debilitating impact on national Preliminary Denial of Accreditation or Conditional
The improvement comes from not having to rebuild security, national economic security, public health or Accreditation decision. The following Elements of
the server, application and operating system all safety, or any combination of those matters. Performance in the Environment of Care chapter
separately. Unlike a Windows server which likes to would not count toward the accreditation decision:
be restored on the same physical hardware, a As we know, healthcare is considered part of the
virtual server doesn't know the difference. In the national critical infrastructure - one of the CIKR EC.4.11 EP 9, 10 EC.4.12 EP 6
case of a failure, a virtual server can be rebooted categories. In addition to the voluntary standards, EC.4.13 EP 7 EC 4.14 EP 8, 10
with the virtual server image, and it will come back there is a Healthcare Sector Coordinating Council EC.4.15 EP 2, 3, 5 EC.4.16 EP 2, 3
online with all of its patches and updates already (HSCC) - Research & Development Joint Advisory EC.4.17 EP 4 EC.4.18 EP 4, 5, 6
applied. Working Group (R&D JAWG). Current priorities
includes: Workforce Sustainability, Medical Surge However, now that we are in 2009, we are now
Not only does this speed time to recovery, it also Management, Operational Sustainability, and required to demonstrate compliance. More and
makes disaster recovery testing a much simpler Healthcare Facility Security. However, it is not more templates are being shared among our
process. clear yet whether these various efforts will be members to address this need. In addition, as part
integrated or if the Joint Commission will be of the new emergency management curriculum
Do you have a success story to share on the engaged as part of this process. being offered at DRJ and via upcoming webinars,
application of virtualization to improve your disaster tools and templates will be made available to
recovery strategy? Let us know at More information is forthcoming as we learn more. members. Feel free to share your ideas and
info@bcpwho.org. If you have questions contact Angela at templates at info@bcpwho.org.
adevlen@bcpwho.org
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B C P W H O

Profiles
In 2008 we held our first election and as a result the position of Membership Director, which
have some changes and new board members we’d Sheledia will fill. Once again, we are not losing a BCPWHO Board
like to introduce you to. respected Board member; we are adding a new
one. Welcome Sheledia. Bill Rider, President
Kathy Lee Patterson, who has so admirably filled Kathleen Criss,Vice-President
the position of Vice-President since the creation of To provide additional focus on the content of our
BCPWHO transferred those responsibilities over program, we have created the position of Informa- Anne-Marie Turner, Secretary
to Kathleen Criss, who is the Director of the tion Director. Garrett Doering, who is the Disaster
Disaster Management Center for the University of Preparedness Administrator at Westchester Kevin Chenoweth,Treasurer
Pittsburgh Medical Center. Welcome Kathleen! Medical Center, will be assuming that position. Wayne Brennan, Director, Strategic
And rest assured we will not be losing Kathy’s Welcome Garrett.
experience or brilliant smile; she will be remaining Partnerships
on the Board for at least another year as the And last, but certainly not least, we have also cre-
Program Director. ated a new position that will help to develop and Kathy Patterson, Director, Programs
maintain our strategic partnerships with vendors Angela Devlen, Director, PR & Marketing
The new position of Membership Director will be and other industry groups. That position is the Stra
assumed by Sheledia Joslin-Jenkins from tegic Alliance Director. Wayne Brannan who is the Garrett Doering, Director, Information
Vanderbilt University Medical Center. Angela Director of Risk Management from the University of Management
Devlen, in her current role as Public Relations / South Carolina – Charleston, SC, has been elected
Marketing Director, had also assumed the as the Director of that area. Welcome Wayne. Sheledia Joslin-Jenkins, Director, Membership
responsibilities of membership promotion and
coordination however this year we have created

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B C P W H O

For the past few years we have conducted benchmarking surveys among our members to capture data on what other academic medical centers are doing
regarding disaster recovery. In 2007, a broader healthcare business continuity and emergency management survey was conducted by members Ric Skinner
and Jennifer Davey, with support from board member Angela Devlen. Findings from this survey were presented at the Emergency Management Summit in
Washington, DC. (PPT available on www.bcpwho.org)

Since then what we’ve heard from our members is a strong response around what is needed to support us as professionals, help build
our business case based on facts and peer based data and simply a better understanding of what others are doing “out there”. We’ll
here’s our response.

In the Spring of 2009, thanks to BC Management, we’ll provide our members with a healthcare specific business continuity
benchmarking report (available for both providers and payers)! You will soon be receiving a link to the survey and we urge you to fill it
out. It is the only benchmarking survey of it’s kind. To see an example of the report: http://www.bcmanagement.net/research/files/
2008%20Program%20Report.pdf

In addition we will be revising the Healthcare Emergency Management Survey conducted in 2007. Sponsored by Wakefield Brunswick, the survey will focus
on emergency management practices and data on healthcare responses to previous disasters and will be distributed in the Summer of 2009.

Education New Online
HEALTHCARE BUSINESS The Healthcare Generally Check out the new Tools
CONTINUITY SESSIONS AT Accepted Practices Section under the Resources
DRJ SPRING WORLD (Healthcare GAP) for Tab
business continuity planning
3/29 - 4/1 ORLANDO, FL BCPWHO Partners with HRTI
to Expand Member Services Watch for
How to integrate healthcare
Comprehensive Healthcare Comprehensive Healthcare updates on
quality and safety, risk
BC Planning: How To Build Business Continuity Thanks to our new new 2009
management and your BC
A Program In Your Planning: Let’s Get Down partnership with HRTI we can Joint
program
Institution To The Nitty-Gritty provide web based education Commission
How to tie everything designed around the needs Standards, DHS Voluntary
There is a growing This hands-on intensive together into a nice neat of business continuity Certification and more on
awareness of the importance workshop will build on the package for your executives planners and emergency standards
of comprehensive BC and concepts presented at the managers in healthcare.
DR planning within the previous breakout session This workshop will focus on The first session is scheduled Check out the Presentations
healthcare community. This is (ES-4). In this workshop, we tried and true best practices. for March 2, 2009 from section for new materials on
being driven by many factors will get down into the details You will walk away with tools 1-2pm EST, addressing the HICS IV, Pandemic and BCP
including new Joint of actually creating a and actual documents you issue of sustaining your in Healthcare
Commission standards, comprehensive BC plan. We can use in your facility. Come workforce during crisis and
healthcare bond rating
agencies and demands made
will cover: prepared to immerse yourself
in this topic. Join us and
disasters. Members
by grant funding entities. This How to do a risk assessment
(HVA) and develop action
learn from leaders in the Recent economic pressures,
and increasingly stringent
Only
session will bring healthcare healthcare industry.
planners important concepts plans to mitigate risk and industry standards require
and tools that can be used to then monitor progress Sessions are led by Dr. more sophisticated services, A new online portal for more
build a comprehensive BC Stuart Weiss and Angela education and ease of interactive sharing and
How to do a business impact Devlen. access to education in a cost member driven content
program. It is strongly analysis (BIA) in healthcare : effective manner. Therefore creation will compliment our
recommended that you plan How to capture data, how to To learn more go to the HRTI curriculum and courses website! More information to
to take this session together report the data, what BCPWHO website or on Healthcare Business come soon.
with the subsequent Tuesday questions need to be asked, www.drj.com Continuity and Emergency
Workshop Session 2. To become a member go to
what pitfall and landmines to Management will be offered
avoid. www.bcpwho.org and click on
throughout the year. Most
“become a member”. Dues
courses are available to
are only $25.00/year.
members at no charge or at a
member discount.
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