This action might not be possible to undo. Are you sure you want to continue?
Tomorrow is Valentine’s Day! Please remember our plan for therapist schedules for Saturday, February 14th and come to work ready to heal and touch the lives of others! Feel free to bring valentines as this day should be a day of joy, laughter, and friendship.
What’s Happening at your Clinic?
Newsletter for Northgate and Shoreline
Sunday February 15th 7pm-10pm
Everyone at both clinics is asked to attend this training class. The Northwest Region of Massage Envy is bringing guest speaker Michael Crain to share and train on how to help clients gain the most from their experience at Massage Envy. Carpools are encouraged. You will be paid if you attend and therapists are receiving 3CEU credits for attending. Please bring paper and pen for notes. The Brockey Conference Center at South Seattle Community College 6000 16th Ave S.W. Seattle, WA 98106-1499 Directions: Exit on to Delridge Way S.W. Head South on I-5 Turn left at S.W. Andover St. Take exit 163A for West Turn Right at 21st Ave S.W. Seattle Bridge Slight left at S.W. Dawson St. Merge onto Seattle Freeway West (West Seattle S.W. Lawson St turns right and becomes 16thAve S Bridge) Make a u-turn College will be on the right.
Hints from Marie:
“The Grand Customer Service Training”
Why care about customer service?
So many around us are struggling to find a job, or worrying about whether they’ll keep the one they have. We at Massage Envy are blessed. For now, we are the right product, at an affordable price, in a stressed-out economy. Recently, we initiated a new strategy to improve how we offer the wellness program. Clinics using this program have been increasing in volume substantially. So, you ask, ”What do I care?” Our clinics are growing. We need more clients to sustain this growth. I have added therapists and front staff. We need to maximize our space and availability. We especially need new members. Shoreline has lost 200 members in 2008 and is now being supported by money from the partner owners. This cannot go on for a long period of time. We need to have 900 members paying each month at Shoreline. We are currently at 724. Northgate needs 1,200 members to break even. We are at 751 members. We gave 2,2723 massages at Shoreline and Northgate last month. Will the clients come back? Will they become members? I’m telling you this not to frighten you, but to give you the facts. To increase our membership numbers, we have to provide better customer service than ever – from the time a client first calls or comes into the clinic. We need to win their hearts. They need to know our clinic is a wonderful place to shut out the cares of the day – even if only for an hour. Our clinic is a sanctuary from the rest of the world. I always have to laugh when I read the blogs about the big corporate Massage Envy and the money they are making and taking away from the independent massage therapist. Right now, profit is a word beyond my day-to-day scope. It will come - just not today. What I do know for sure is we have jobs we like, and we are helping grow an industry that is exciting. I have asked all of you to come to a paid-time customer training class this Sunday night. Everyone will benefit from what we learn, but the class will be of critical value to front staff closing at less than 25%, and to therapists who have been with us for more than three months and have a request rate of less than 75%. As an owner I know I cannot run this business without you. Success for our clinics is a team effort. Please join me Sunday night. Together, let’s improve and grow. Lillian
Letter from Lillian
Massage Bucks for the pay period 1/25-2/7: Shoreline: Becca Biasi, Ivone Claros-Carvalho,
Sean McDonald, and Petra White. Pat Courtney, Gil Garibay, Dana Hanchette, Aldo Melo, and Michelle Silvaroli.
Northgate: Tina Baglien, Ryan Breault,
AMTA Announces Support for MBLEx as Massage Licensing Exam
(Evanston, IL) For many years, the American Massage Therapy Association (AMTA) has supported an envisioned future of portability of massage practice, fair and consistent licensing in all states, and uniform standards for the profession. AMTA continues to believe acceptance of one exam for state regulation of massage therapy will give a consistent message to legislators and regulators about massage licensing that can best facilitate the achievement of these goals. Given its development by state regulatory boards and rapidly-growing acceptance by states (15 regulated states already have made a change), AMTA believes the MBLEx exam, developed by the Federation of State massage Therapy Boards (FSMTB), is the best choice for a licensing exam that can lead to portability of massage practice. AMTA also recognizes that thousands of massage therapists have passed massage therapy exams administered by the National Certification Board for Therapeutic Massage & Bodywork (NCBTMB), understanding that passing the exam would or could fulfill regulatory requirements. As states move to the MBLEx for licensing, AMTA will advocate for massage therapists to not be required to take another licensing exam if they have already passed a NCBTMB massage therapy exam or one the state regulatory board considers equivalent. The national certification credential needs to be an important part of any grandfathering process. In meetings over the past two months, AMTA discussed its views in person with the NCBTMB and the FSMTB. AMTA President M.K. Brennan also restated to them the association’s long-held opinion that national certification is a valuable cornerstone of the massage therapy profession. It is one that can provide a credential to massage therapists who choose to demonstrate that their knowledge, skills and abilities are more advanced than the entrylevel requirements needed to practice. Becoming nationally certified also gives massage therapists in states without regulation a means to assert their professionalism and commitment to continuing professional development. AMTA encourages use of NCBTMB massage therapy exams in states that do not regulate the profession, to protect massage therapists from having to take another exam if their state adopts regulation later. AMTA recognizes that massage therapists in unregulated states should pass the required licensing exam if they intend to practice in a regulated state. “Our Board of Directors recognizes that the profession is changing rapidly,” said AMTA President M.K. Brennan. “This will be further enlightened as the profession develops and agrees upon a massage therapy body of knowledge. We hope our support for one massage licensing exam will help move the entire profession forward in a unified way.” AMTA will not be proactive in getting states to change to the MBLEx. As the association pursues its ongoing regulatory goals and the question of a licensing exam is raised, AMTA will support the MBLEx as the preferred massage therapy licensing exam in all states, because it enhances portability. AMTA did not rush into making its decision. Its view was thoroughly researched and openly discussed with the boards of the NCBTMB and the FSMTB. All issues were examined regarding support for the MBLEx exam, as well as its impact on massage therapists and the National Certification Board for Therapeutic Massage & Bodywork. The association acknowledges that the transition period ahead may be challenging, but looks forward to a positive future for the profession and for all massage therapists. AMTA will continue to work to protect the right to practice for all qualified massage therapists.
Contacts: Jane Irving and Therese Jennings Email: janeandtherese@castineconsulting. com Phone: (207) 460-4675 (207) 326-4983 Fax: (207) 326-4983 Address: P.O. Box 753 Castine, Maine 0442
Have a cool new venue or attraction to share? Please e-mail all topics and stories to:
16 hours of CEU credits for $40 Massage Envy brings learning to you
To register go to: www.mylearninglibrary.coursehost. com/enroll/j12ws3 We are pleased to announce that the Hot Stone Therapy home study CEU course is ready and available for therapist registration. Please read the attached user guide for specifics on the course and directions for enrollment. This course is the result of a partnership between Massage Envy Corporate and Castine Consulting, a NCBTMB approved CE provider. It was designed around Massage Envy policies, procedures and protocols and will offer your therapists the education required to perform this service at our clinics. Remember, all therapists are still required to view and read the Massage Envy policies, procedures and protocols materials in addition to the 16 hours CE requirement.
“It’s a beautiful day”!
As a Therapist, I am often asked by clients “How are you doing?” And I can answer “I’m doing fine, thank you” or I can say “I’m doing great, I’m feeling really good today and have been looking forward to giving you some of my best work ever!” At the closing of many massages my clients often say “Thank you” and I can answer “You are welcome” or I can say “ And thank you, I enjoy working with you” Making every client feel special to you is your gift to them, and if…, for that massage…, they truly are the most important thing on your mind, then you are blessed, for you have truly found your calling, and it is a high one.
Wanna Trade? There are many therapists interested in doing a trade for massage. If you think you would like to participate please contact ask around your clinic or email to get in the newsletter! You may find this worth your time: Click Here!
: Aeropostale---Donate your jeans for teen shelters--and get 25% a The oversight of the course includ- pair of new jeans! - 2/10-2/22 ing technical procedures, content and issuance of the CE certificates of Super Sale! – Entire Mall - 2/20 completion is the sole responsibility 2/22 of Castine Consulting. For questions and issues on registration, curricula PIMA Event - 3/6 and certification, please contact Jane and Therese at Castine. Their contact Easter Bunny - 3/27 - 4/11 information is:
News @ Northgate
Stats run the same as the pay period January 25th - February 7th, with a Pay Day of February 13th.
Northgate - 14.9%
Sales Closings 1st Time Client ME010 1st Time Prosp/Closed/Percent Brittanie Amsden -27/5 - 18.5% Janis Garcia - 32/1 - 3.1% Tim Hall - 43/10 - 23.3% Corin Hensel - 9/2 - 22.2% Jonathan Israeli -11/2 - 18.2% Nikki Lilibridge - 22/4 - 18.2% Kelli Marshall - 17/1 - 5.9% Tara Melton - 3/0 - 0% Conrad Rawlings - 19/1 - 5.3%
Shoreline - 14.9%
Sales Closings 1st Time Client ME010 1st Time Prosp/Closed/Percent Monica Compton - 11/0 - 0% Marcia Dishong - 11/3 - 27.3 Corin Hensel - 17/1 - 5.9% Nikki Lillibridge - 3/1 - 33.3% Kelli Marshall - 3/0 - 0% Tara Melton - 6/2 - 33.3% Diana Preston - 13/2 - 15.4% Marie Seibel - 10/1 - 10%
Percentage Requested Therapists MA050 Number of RT/Percent Aldo Melo - 12 - 44% Alex August - 4 - 31% Amber Kerns - 6 - 18% Amy Swanson - 0 - 0% Arnett Moten - 3 - 13% Charles Petteys- 9 - 33% Chris Cote - 4 - 27% Dana Hanchette - 8 - 47% Erin Hensel - 10 - 38% Gil Garibay- 29 - 73% Greg Anson - 9 - 30% Jack Lopez - 5 - 23% James Stephens - 10 - 48% Jason Stutz - 8 - 44% Jo Ann Coker - 8 - 36% Kasey McQuaid - 11 - 41% Lynna Dunn - 17 - 50% Michelle Silvaroli - 11 - 34% Mike Lentz - 10 - 48% Pat Courtney - 39 - 75% Ruth Hesse - 7 - 50% Ryan Breault- 11 - 33% Scott Wilson - 7 - 100% Steve Overton - 1 - 50% Tina Baglien- 12 - 43% Ting-Ting Kim - 2 - 6% Wendy Acorn- 7 - 41%
Please direct payroll questions and/or problems to our payroll specialist, Carolyn Armanini at email@example.com 206-365-1747 For questions regarding policies, Please see Lillian. If there is anything that you would like to see in this newsletter, please make suggestions to: firstname.lastname@example.org
Percentage Requested Therapists MA050 Number of RT/Percent Alex August - 2 - 100% Becca Biasi - 10 - 83% Bill Ames -7- 47% Darci Duspiva - 3 - 38% Erin Hensel - 10 - 53% Eva Nielsen - 6 - 29% Ivone Claros-Carvlho - 12 - 41% Jennifer Arndt - 19 - 53% Jessica Chistensen - 4 - 100% Kathy Butchart - 3 - 33% Lindsay Mabee - 15 - 43% Michelle Doyle - 7 - 33% Nicole Smiley - 19 - 70% Petra White - 27 - 77% Phillip Brower - 4 - 12% Samantha Arnold - 4 - 11% Scott Wilson - 12 - 100% Sean McDonald- 24 - 49% Shay O’Connell - 4 - 29% Steve Overton - 2 - 33%
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue listening from where you left off, or restart the preview.