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Mohamad Farid Imran

Experience

Resume

2010-2013(January) Crown Plaza Mutiara Hotel Kuala Lumpur Banquet Operation Manager
- Report duty to Director of Food & Beverage - Attending HODs daily morning meting - Responsible for overall Banquet operations Department - To ensure quarterly conduct internal ESPS survey for department and develop an action plans on all areas to improve - To identify and reward Departments Best Team Player of the month every month - To conduct Departmental Town Hall Meeting on monthly basis - To ensure all high potentials have quality PDP and KPOs and reviewed every quarterly - To organize outing for department with their Family members on a quarterly basis - To achieve the ES target of 92% - To review Banquet & Conference Guest Feedbacks scores every month and work on action plans on all areas to be improve - To conduct a competitor surveys every quarterly and creates a competitors library with pictures and relevant information for comparisons and best practices - To achieve 90% compliance of FSMS - Implementation of brand standards e.g.: FSMS, IQ and weekly audit - To implement departmental score card and to monitor on progress on key priorities - To achieve overall set budget and profitability and expenses, in line with set budget - Achieve budgeted flow through of 50% for department - To monitor on the GREEN MEETING PACKAGE and develop a up selling program - Implementation of recycling program and monitor - Support the CSR projects and ensuring team members participating in the project every quarterly - Provide constructive ideas and recommendation for further improvement. - Monitoring Departments standards and service levels to increase Revenue - Ensure Associates receive ongoing training. - Investigate and resolve customer complaints concerning food quality and services. - Perform regular inventory checks to ensure completeness and inventory movements properly monitored Ensuring a smooth daily operation - Personally in charge and attending to guest of VVIP and high profile persons events - Assist and coordinate with sales person to meet specific requirements by guests. - Trouble shooting during function.

Mohamad Farid Imran

Resume

- Organize and conduct service operating procedures for the department - Recruitment of new employee -Support Sales team to increase Catering revenue

2002-2010

MD Services Event Planner Johor Bahru/Kuala Lumpur

Operation Manager Organized event or entertainment for cooperate company or personnel. Event Management, Wedding Planner, Catering Report to Managing Director

2001-2002 Managed 4 Outlets

Pulai Spring Golf & Country Resort Johor Bahru

Food & Beverage Manager Managing food & beverage cost and revenue. F&B Yearly Planning (Menus, entertainment,staffing and training). Selection of Lobby Lounge performer. Food survey and organizing social activities. Report to General Manager. promotions, banqueting,

2001(8 months)

Istana Hotel, Kuala Lumpur

Catering & Convention Manager Fully responsible of banquet sales and operation. Report to Director of Food & Beverage.

1998-1999

The Puteri Pan Pacific Hotel Johor Bahru

Newsroom Caf Manager Independent Business Unit Manager(IBUMs) is our concept. In charge

Mohamad Farid Imran


of Coffee House and Lobby Lounge.

Resume

Managed the administration, operations, marketing and planning new menus and F&B monthly promotions. Implemented training course for new recruits speeding profitability. Report to The General Manager The Puteri Pan Pacific Hotel Johor Bahru

1995-1997

Banquet Operation Manager Fully responsible in managing the operation, maintaining and upgrading the standard of Banquet Department. Implemented training course for new recruits, conduct Banquet Meetings. Handling outside catering function for a maximum total of 2,500 paxs at a time inclusive of VIPs and provides butler service. Report to Banquet Manager. The Puteri Pan Pacific Hotel Johor Bahru

1993-1995 Banquet Headwaiter

Assist Banquet Manager in managing the operations and administration of the Banquet Department. To ensure smooth operations, prompt and efficient service, scheduling and training staff, cleanliness, maintenance and sufficient supply of food general supply, guest supply and operating equipment. Fully in charge of all the above without an assistant or superior for almost 2 years. Report to Banquet Manager

1993

The Puteri Pan Pacific Hotel Johor Bahru

Banquet Assistant Headwaiter Assist Headwaiter in monitoring operational work, planning staff schedule, conduct banquet training. Handling guest problems encountered during the absent of the Headwaiter. Report to Headwaiter.

1991-1992 Banquet Captain

The Puteri Pan Pacific Hotel Johor Bahru

Mohamad Farid Imran


Assist Assistant Headwaiter.

Resume

Assist and monitoring waiters for operational and functions set up. Handling function. Report to Headwaiter.

1989-1991 Banquet Waiter

The Pan Pacific Hotel Kuala Lumpur

Follow up all instruction given by captain. Taking care of function rooms, handling VIP service, other assignments, ordering and collecting general store items, flower requisition, operating equipments and also organizing part-timers for functions. Report to Captain.

1988

The Pan Pacific Hotel Kuala Lumpur

Banquet casual labour

Achievement Manager of the year (2012) Crowne Plaza Mutiara Kuala Lumpurr Perfect Attendance (2011,2012) Crowne Plaza Mutiara Kuala Lumpur Development FISH PHILOSOPHY trainer By FISH trainer of Malaysia The 8 Critical Skills of a Successful Manager Workshop By LeadershipAsia Food & Beverage Management By Taylors University First Aid & Cpr Course Social activity Canteen Chairman 2011&2012 Recreation&Sports Club Chairman 2012 Staff Farewell Party Committee Chairman 2013 Staff Party Committee 2011

Mohamad Farid Imran

Resume