Complaint Form

Shelter, Support and Housing Administration
Contact Information: Please fill out this form as completely as possible. First name Doug Address 74 Dunn Ave City Toronto Province ON Postal code M6K 2R6 Last name Johnson Hatlem

Please indicate how you would like us to contact you regarding your complaint. Standard mail at the above address Home phone Cell phone 416-420-2113 E-mail djjohnso@yahoo.com Business phone

Acting as a Representative: If you are submitting a complaint on behalf of someone else, SSHA may, depending on the nature of the complaint, require written authorization from the person confirming permission to gather personal information from you. In filing this complaint, are you acting as a representative of someone else? _____ yes ____x_ no Name of person acting on behalf of complainant Person to be contacted

Details of the Complaint: (For purpose of review and corrective action) Service area/location of problem: (i.e.- Hostel Services, Social Housing, Streets to Homes, etc.) Peter Street Shelter Referral Centre and City Communications Staff person(s) involved if known/ Service Provider/ Agency involved: Patricia Anderson, several others

Shelter, Support and Housing Administration Complaint Form

June 2011

Complaint Form
Shelter, Support and Housing Administration
Nature of complaint (Please include as much information as possible) On Monday, January 21, 2013 at 10:30 pm, I entered the 129 Peter Street Referral Centre and asked for a Shelter Bed for the night. I was told that there were not any currently available anywhere. I asked approximately how long the wait would be. I was told that there was no way to estimate as it would likely be a very long time. I noted that earlier in the day, the City had called the 1st Extreme Cold Weather Alert and that the City then announced to media and outreach workers that 172 extra beds were being made available. I then asked if all 172 beds had filled up. The woman working at the counter laughed a bit derisively “not 172 beds for single men, I can tell you that.” She sneered when she said it in a way that made me feel like as if I was crazy to even ask such a question. If I were not actually a housed person trying to confirm how the system works from everything I’ve heard and seen from people on the street and from colleagues, I would have felt completely worthless. As I turned to walk out the door, Staff did call out to me that I could stay in there while I waited. There were already nine people sleeping or resting in there, including four with wheelchairs or walkers. My colleagues have seen as many as 17 or 18 people crowded into that space sleeping. As the week progressed and I continued to field media calls about cold weather, homelessness, cuts, and homeless deaths, the City continued, through its communications staff to do what it has done for months and months if not years. It continued to tell reporters and politicians that there are beds available every night when there simply aren’t. Why aren’t all available beds to be opened up, open. As I said to the Canadian Press, these are magical beds the City communications staff is talking about: they keep the city from having to admit that shelters are full, but no one ever gets to sleep in them. I want straight answers about who developed this untruthful system for not opening all the beds, and then claiming that there’s still room available. This week for the 1st time, I heard a new untruth: that people just don’t want to go to Seaton House. Well, that would be fine. Seaton House is commonly referred to as Satan House on the Streets. It’s well beyond miserable there. Thing is, I was not offered a place at Seaton House and the dozens and dozens of times in the last several months that we have been told at the Central Intake Phone Line (416-338-4766) that no beds were available there were no offers for Seaton House made.

How would you like to see your complaint resolved? I would like a clear and straight answer about who developed this cynical communications strategy and would like to see the city honestly report each night that anyone is told there is no bed currently available, how many times people are told that, and how many people are at the Peter St referral centre for more than a half an hour.

List of enclosed documents. (Please include copies, not originals, of any documentation in support of your complaint.) None

Shelter, Support and Housing Administration Complaint Form

June 2011

Complaint Form
Shelter, Support and Housing Administration
Complainant's signature DOUG JOHNSON HATLEM – please consider this an electronic signature if retrieved from djjohnso@yahoo.com Date complaint submitted 25 January 2013 Notice of Collection The personal information you choose to provide on this form is collected under the authority of the City of Toronto Act, 2006. The information you provide will be used to investigate the complaint and may be used for contact purposes.
FOR INTERNAL USE ONLY Tracking number:

Shelter, Support and Housing Administration Complaint Form

June 2011

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