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OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDE, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

F&B SERVICE OPERATIONS FB I 02 CARRYING A SERVICE SALVER / CONTINENTAL TRAY


IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDT s are requested to send brand specific amendments to OCLD for publication throughout the brand. Your co-operation is requested to ensure true standardization of quality training across the company.

VERSION: 1 JUNE 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET TASK TITLE TRAINING AIM TRAINING OBJECTIVES PRE-REQUISITES
Carrying a Service Salver / Continental Tray

Know the procedure of carrying the service salver / tray

Carry the salver / tray using the correct method.

The trainee should be able to identify different cutlery and know their uses. By default assume right hand trainee-check Trainee is right handed

SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT


2 Continental trays 2 Service salvers 2 Salver mats 2 Tray mats

Trainer & Trainee to stand side by side

MATERIALS

AUDIO VISUAL AIDS

LESSON PLAN CARRYING A SERVICE SALVER / CONTINENTAL TRAY Ice breaker Link back

A-ATTENTION

Questions about how the trainee has been since last time Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention

How would you serve a glass of water to a guest? How would you serve a Continental Breakfast in the room? By the end of todays session well learn how to carry a salver and a continental tray which would enable us to perform other tasks with ease. I know you have been looking toward to serving guests in the restaurant and this would help you to confidently hold and serve a guest in the restaurant from the salver

Objective

Need

TASK ANALYSIS NAMEOF THE TASK WORKSHEET WHAT IS THE STEP? HOW IS THE STEP DONE?

CARRYING A SERVICE SALVER OR A CONTINENTAL TRAY B-BREAKDOWN WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT? See a clean tray

1. Select the salver / continental tray

By examining salver/tray is Clean, free from dirt Free from chips

Trainer Demonstrates Why must it be clean and free from dirt/chips?

Hygiene Standards

2. Place salver / tray mats 3. Place the tray / salver on the center of the palm

By placing Salver mat or tray mat properly By placing the salver/tray in the center of the left palm

Why should we have salver/tray mats? Why do we hold the salver in the left hand? Trainee practices Steps 1-3

Standards

See the tray is looking neat.

Balance the tray

Feel evenly balanced tray

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B-BREAKDOWN

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

TRAINER DEMONSTRATES 4. Hold continental tray By lifting the tray above the shoulder without touching it lengthwise Parallel to the neck and the width away form the body The base of the tray must be parallel to the shoulder Trainee practices Step 4 Why do we carry it in this way? Ease in carrying See the try is straight Feel evenly balanced tray

LESSON PLAN CARRYING A SERVICE SALVER / CONTINENTAL TRAY Any questions Verbal check Investigate Ask trainee to clarify if he has any questions Make the trainee verbally run through the steps

C-CHECK

Why do we place the salver or continental tray in the centre of palm? How would we carry a continental tray? Should we carry the salver over our shoulder?

Practical check

Have the trainee perform the entire task unaided with inputs only after he has completed

Praise Link forward

Congratulate and recognise his success Now that you have learn the most important basic task you can now learn to carry and balance things on the salver Reconfirm date, time and place of next session