OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

FRONT OFFICE OPERATIONS FO I 05 LOG ON TO FIDELIO

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JUNE 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES Log on to Fidelio Know how to log on to Fidelio Enter username and password on the log on screen in Fidelio Enter Fidelio user menu Trainee should be given his username and password None Trainer and trainee to stand side-by-side MATERIALS AUDIO VISUAL AIDS
HO: Function keys

PRE-REQUISITES SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT Fidelio Terminal

LESSON PLAN Ice breaker Link back

LOG ON TO FIDELIO A - ATTENTION Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention

By asking questions: -Why is it necessary to have your own login name and password? -Why do people log out once their work is finished?

Objective Need

By the end of todays session you would easily be able to log in and log out of Fidelio. Learning this simple operation will ensure accountability in the department that will lead to better operations.

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

LOG ON TO FIDELIO WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT? See a green box pop-up asking for your ID and Password See correct spelling of typed username

B BREAKDOWN
TRAINER DEMONSTRATES

1. Logout of existing screen

By pressing the F8 key

To be able to log on to Fidelio with own username and password Why is it important to type-in the Correct ID? Fidelio procedure

2. Enter username

By typing your username in the box that reads Please enter your ID By typing your password in the box that reads Please enter your password

3. Enter Password

Why is a password required?

To gain access to See access to Fidelio menus main Fidelio and operations screen If Invalid login Attempt appears, re enter username and password

TRAINEE PRACTICES STEPS 1-3 (STAGE 1)

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

LOG ON TO FIDELIO Ask if trainee has any questions Have the trainee recite the steps verbally

C - CHECK

Questions on any detail not mentioned during the Verbal Check (eg): -What key is needed to log in and out of Fidelio? -Why should you log out once your work is done?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE LINK FORWARD Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.