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Surabhi Mathur

“To be part of a challenging organization where I could use my HR skills for enhancement of human assets and business development of the organization”.
Professional Synopsis

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Worked as Executive CRM Operations and F&A with IBM from 19 Jan to 19 June 2009. Worked with Accenture (was with BT Pensions Team and now with MyLearning Team) as a Advisor from March 27 to June 23 2010. Worked with Firstsource (Sky Tv Help) as a Advisor from Sep 19 2011 to May 9 2012 Worked with Convergys(Gurgoan) as CCO from June 1st 2012 to Oct 7th 2012 Working with IIPM (Noida) as Counsellor Manager from Jan 2nd 2013 till date.

Core Competencies

Broad Knowledge of Hr Customer Service Management Skill
Organisational Experience

Jan - June 2009 March –June 2010 Sep 2011 – May 2012 June 2012 –Oct 2012 Jan 2013- Till Date
Key Deliverables

IBM,Bangalore Accenture, Bangalore Firstsource, Bangalore Convergys,Gurgoan IIPM,Noida

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IT Skills

Helping the two different clients of giving the information about the business Receiving the amount for the product used by the customer of Australia Receiving the amount for the product used by the customer of UK Advised the Customers from different parts of the country for taking up the courses in Accenture. Tech and billing calls for UK Customers(Sky Tv Help) Billing Calls for UK customers Counselling the students for admission in IIPM

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Working knowledge of Computers ( MS Office - Windows 98 /XP/2007) Programming Language: C Database: Oracle & Mysql (Elementary Knowledge) Professional Course: AutoCAD & Adobe Photoshop from ET&T Computer Institute (4 weeks certified course)

Cooking Indian food.Gaziabad-201010 Interests & Achievements: Listening to Old and New Hindi songs. Specialization in Hr and Marketing with (2nd class) in the year 2009. Seminars attended:-   Leadership by Prof. .  Academic    Personal Details    Date of Birth : 5th May 1984 Residential Address : A/72 2nd Floor Kaushambi. doctors. Arindam Chaudhuri at IIPM Bangalore. understand and analyze the behavioral habits of kids. Watching Hindi movies. DESK PROJECTS: Conducted a market research survey on the eating habits of people as a part of Consumer Behavioral analysis.The project involved creation of a database on MS Access for all staff.Trainings / Professional Enhancements      Company Position Period of work Project Details : MphasiS.   Conducted a market research on various advertisements and the messages they convey to public. Private Equity by Sanjeev Sarkar of ADM Capital Qualification  Professional  MBA from Indian Institute of Planning and Management Bangalore. patients and clinical procedures. Bangalore) with (2 nd class) in the year 1999-2000. Bachelor of Science (Home Science) with (2nd class) in the year 2002-2005 12th from Board of Pre-University Education (New Horizon Women College. Bangalore) with (2nd class) in the year 2000-2002 10th from Karnataka State Secondary (Miranda High School. Bangalore : Management Trainee (Hr Operations) : 45 days : Proposing a Model for HR Helpdesk Project Description : Define SLA. LIVE PROJECTS: Underwent month training in AutoCAD in ISRO.  Successfully completed a month’s project of Hospital Management in the hospital (Chinmaya Mission). Completed a project as part of curriculum of Home Management to observe. Define the Processes to Measure the Help Desk.

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