Curriculum B DRO Script Revised 26 November 2012 DRO Script Revised 26 November 2012 1.

PT Scene/Build ARC & Define DM Hi this _________ (your name) Yes, Hi _______ (contact) my name is _______ and I am a Drug and Alcohol Counsel or. I need to do an assessment and get some information on ______________'s add iction. I have here that ____________ is using __________. Are there any other drugs or substances that you are aware of? Is __________ snorting, smoking or shooting _________ What about medications or mood stabilizers? Is ________(addic t) taking any? What is the current living situation with ___________ (addict) Is _________ (add ict) working? What Transpired recently with ___________that prompted you to call in today? (Af ter they go off for a few minutes, use your TR4 to get the person back on track and to the next questions) ONLY ASK AS MANY QUESTIONS UNTIL YOU HAVE THE FAMILY DYNAMIC DEFINED AND WHO IS WHAT ***Who in the family is aware and involved with ___________ s addiction? Who in th e family would want to see _________get help? Who else is actively looking for t reatment help for __________? What does __________ (Dad, Grandparent, Aunt/Un cle) think about __________ (addicts) ________ (DOC) addiction? Does _______ (D ad, Grandparent, Aunt, Uncle) want ________ (addict) to get help? Who is ________(addict) closest to in the family? What are some of the behaviors you are observing or have heard about? Who in the family is ___________(addict s) drug addiction affecting? How is it af fecting them? Please explain How is __________ supporting their drug habit? What does __________ look like physically... Describe that to me What about sleep patterns? Mood Swings? Tell me about that Eating Habits? 2.Major Problems 10-20 Minutes confront and awareness which is ave them look at these 2-3 major as had and make them see how bad t is for them to take action - the purpose of this is to increase the contacts typically low, you want to slow them down and h life issues/traumas/transgressions the addict h the drug problem has gotten and how important i 10 Minutes

Okay so before we go any further I would like to take a step back and get to whe re the trouble with _______started. At what age did you notice there was a chan ge in ________ behavior? How old was _______and what was going on at that time in his/her life? Were there any problems at home? School? With relationships? Did _________ graduate High School? And then what happened? What was the next big problem _______ (Addict) ran into? What happened? Did t

he drug use escalate? How do you think that may have affected _______(Addict) What was the next major event that occurred because of ___________ (Addicts) add iction? Tell me about that .Who was there? How did you find out about it? What has occurred here recently with ________ (Addicts) drug use? Okay so tell me about when ___________ happened (stole car, got arrested, got fi red, DUI) who was there? How did you find out about it? Do you think __________ (Addict) after it happened had guilt, Anger, or shame associated with it? Do y ou think that _____ ever got over or moved past it? Or do you think they are sti ll holding onto it? What was the next major event that occurred because of ______________ addiction Tell me about that .. Who was there? How did you find out about it? And then you said earlier that you called in today because _____________(addict) did _____________(got arrested, stole car, kicked out) Wow this is really out o f control . 3.Ruin 3-5 Minutes- The Reg has uncovered the prospects ruin points. These are things the prospect is not willing to experience and will do anything under the sun to avoid taking place. I.E Felony charges and he will never be able to get a good job, legal charges, kids get taken away by CPS, children grow up without a father or mother, addict's liver or kidneys fail, wind up in jail or prison, kill themselves or someone else by drunk driving, they die from an overdose. Du ring this step the Reg should ask the following questions: After recapping the 3 major transgressions then asking: 1.Where do you see this situation 6 months from now if ________(addict) continue s on this path and does not stop using the Drugs/Alcohol 2.What is your worst fear of what will happen to ______ (addict) if he/she doesn t go into rehab? 3.And what would that do to the family? 4.So are you willing to do whatever it takes at this point to prevent that from happening to _______(addict) and the family? Good! ***Tell the person (Non DM) you are speaking with, that you are working with thr ee families, 1 in Connecticut, one in Texas and 1 in Arizona, but you need to se t up a conference call with ______ and ______ (DM s) and them. Let them know you have a ___(6pm) tonight or a ___(9am) tomorrow morning and tell them to call ___ (DM)and ____ (DM) find out which time works better and call you back with which time and you will schedule it. DO NOT PROCEED FORWARD UNLESS YOU ARE SPEAKI NG WITH THE DM A DM OR MAJOR FAMILY OPNION LEADER.

4.Re-establish ARC with Addict (3 minutes) Okay I know this may be difficult but I want you to take a step back from all th e bad things and situations ______ has created, when was the last time _________ __ was doing well or was happy in life? Tell me about that . (it could be sports in high school, music, art, Little League, building cars wit h dad, with his/her girlfriend or boyfriend, back at three years old running up to them and saying Mommy etc ) ***Once you have located a time and activity have the person tell you about it

Now that person is still there, I know it is hard to see right now, and after al l the destructive things _____________ has done, but I am telling you clear as day, that person you just described to me is still there and can be helped, this bad movie can go away. W e just have to take the correct steps and actions. Okay?

5.Educating on Addiction/ Establishing Self as Opinion Leader Okay based on everything you have told me and we have gone over ______________ has a Category 3 Drug Addiction, meaning that the drug use and abuse has continu ed despite all the negative consequences that have occurred, and despite all thr eats from you and the family to stop. ___________ has crossed over to not stopp ing without a long-term comprehensive program to handle the drugs. The other qu alifying factor for a category 3 addiction is the person has used daily for a pe riod of more than 3 months which is clearly the situation with _____________. When a person uses a drug regularly for a period of months, their brain chemistr y and central nervous system make changes to make accommodations for the drug. The body and mind get used to having the drug present; when the drug is no longe r present in the body because the addict attempts to quit, it is the body and th e mind sending the addict the signal to get more drugs. The signal comes in var ious forms; the most common are thoughts, dreams, urges, cravings and compulsion s. This is one of the two major causes for relapse. It is very important to und erstand that it takes a good 60-90 days for the central nervous system and the b rain chemistry to return to normal, like mine and yours. During that time, the addict will receive constant signals to get the drug and it will be constantly o n his/her mind. The best way I can describe this is a common situation you may have experienced. Have you ever been late for an appointment and are running out the door and yo u can t find your car & house keys. You look in all the usual places and they are not there, and all you can think about is where are my keys, where are my keys, where are my keys? If someone were to attempt to stand in front and talk to yo u would you be listening to what they were saying? Or would you be tunnel vision on where are my keys? Well that is how it is for _____________, but instead of where are my keys, where are my keys, where are my keys, it is where is my ____ ____(drug), where is my _________(drug), where is my _________(drug) and it is p retty constant and relentless for those first 2-3 months. That is why every tim e _____________ (Addict) promises himself and then you (he/she) will quit, which by the way he really does mean it at that moment when (he/she) promises you and swears he is going to quit, but cannot follow through with that commitment beca use of the constant signals and compulsions to get and do the drug. Then failur e occurs in which the family becomes upset and comes down on the addict and the addict feels even more like a failure for not be able to follow through with abs tinence which in turn further pushes (him/her) to get high and not have to think about it. For precisely these reasons nothing less than a 90 Day treatment will work for _ ____________ s situation. Anything less than a 90 day rehab will be an act of futi lity and waste of time for ______(addict) and the family and you will be back in the same position you are today or worse. Does that make sense? (Check for und erstanding and agreement) 6.Educating Types of Treatment What to Avoid/ Make recommendation

I want give you a brief education on the types of treatments that will not work

so that you know what to avoid, most families make a few common mistakes that bl ow up in their face and the addiction then becomes worse. I tell you all this f or your and the rest of the families piece of mind, because let s face it ________ ___ is having negative effects everyone s life, not just (his/hers) We will go thr ough these so you have an understanding of the options and why most will not wor k with ___________ s situation and what ones will most likely work. State Funded County Funded Low Cost Treatment Centers First there are the free o r low cost State Funded/County Funded Treatment, this is used as an absolute las t resort. The reason I say this is because of the type of people they treat and the level of treatment they deliver. Most addicts that attend are criminals wh o are court ordered to be there. You have you convicted felons, sex offenders, hardened criminals who actually have no desire to be there or get better and are only there because a judge forced them to go. Many of the State or County Trea tment Centers have security guards, with guns and badges, barbed wire fences, do gs, and cameras. I used to get upset as to why they had all those things but re alized a while back that with that type of clientele they have to. One of the m ajor problems is that no one feels comfortable enough to talk about their proble ms or even begin to get help; they are just trying to avoid getting into fights or being sent to solitary. Also a lot of families that have put their loved one s in that type of treatment come to find out they met up with people and formed connections with harder drugs, crime rings, gangs etc and get into more severe tr ouble when they get out. The counselors and therapists are underpaid and undert rained and the bottom line is the success rates are very low, ranging from 1-3% success rate, meaning that 97- 99% failure or recidivism rate. There are many r eason for this, one major one other than the ones I already spoke about is the f act that you cannot punish the addiction out of somebody, I wish it were that ea sy but it s not. Well known or Reputable Treatment Centers

Now, On the other end of the spectrum you have your more well-known and I will u se this term very loosely but you more reputable treatment centers like Passages o f Malibu, Sierra Tucson, The Meadows at Wickenburg, Cirque Lodge, Betty Ford or Promises. These programs are a mixed bag, some are very good like Passages Malib u; others are not very good, the one thing they have in common is they are signi ficantly more costly. Passages of Malibu, in Malibu California is one of the best programs in the coun try, some might even say it is the best program. The success rate is very high, they use an individualized approach rather than group therapy, and they have a written guarantee that comes with the program. Although I do not agree with som e of the methods, the bottom line for every 100 people that go through the progr am the vast majority stay clean and sober and at the end of the day that is all that counts. The only problem with the program is that most people cannot affor d it, their 90 day program is $150,000, which in my opinion is a bit ridiculous. Unless you re a celebrity or born into royalty this is not an option for most pe ople and families. The Cirque Lodge in Utah is $78,000 for 30 days of treatment and their success r ate is horrible. They advertise the helicopter ride you get to the lodge at the summit of the mountain as a major program feature. The program is mostly group therapy and is very ineffective. Lindsey Lohan went there twice. Then you have Betty Ford, which you may have heard of. Betty Ford passed away t his last year and God Bless her as she was a wonderful woman who helped countles s people. The Betty Ford Clinic is more reasonably priced than the others in th is category at $56,200 for 90 days of treatment. This is mainly because it is a Non-Profit Treatment Center. The success rate is also very good, not as high a s Passages of Malibu but much higher than the Cirque Lodge and the others. The

only thing with the Betty Ford Center is they mainly specialize in Alcohol, whic h is what they have the most success with and they will be the first to tell you that when it comes to street drugs, they are not as successful. Lastly you have a category of Non-Profit Treatment Centers that are time variabl e but are a minimum of 90 days. There are 6 centers in particular that are call ed Narconon Fresh Start or Fresh Start Programs. These centers are more reasona bly priced and run off a flat rate of $30,000-$35,000 depending on the program a nd location. These programs are an individualized based treatment model and not group therapy. The success rates are claimed to fall between 75-80%. Some of the programs come with a written guarantee; you would need to ask a counselor w hich ones do. The only thing with these treatment centers is sometimes they are full and running on a waiting list. That and they are not as Posh or luxurious as the more expensive ones. 7.Present Based on what we have gone over today and what you have told me of ____________' s addiction, the best fit would be one of the time variable non-profit treatment centers I just went over with you. They meet the 90+ days of treatment which _ ________ absolutely needs, it s an individualized approach rather than group thera py, and if you can get one of the programs that has a guarantee that would the b est thing you could hope for in regards to substance abuse and mental health tre atment. Passages of Malibu and a couple of these Fresh Start Centers are the on ly ones the U.S. that have something like that, and with __________'s track reco rd so far with addiction, it will give the family some reassurance that the trea tment is guaranteed to work. I have gotten very good feedback on several of thes e, with the only major complaint being that admissions process restricts some pe ople for various reasons, that, and I had a mother call in the other day upset a s her son got accepted but then there was no availability and they were working off a waiting list. The other aspect I like in these programs is they incorpora te the treatment to be a cognitive behavioral model, not the disease model. Mea ning that the counseling does not incorporate relapse as part of the recovery pr ocess, the treatment deals with the physical aspect of the addiction and fully d etoxifying the body, followed by the mental aspect where cognitive thinking, und erlying issue resolvement and, responsibility, work ethic, and life skills thera py are addressed, which every addict needs. As a second choice and if there is no availability at one of the Fresh Start pro grams I would look at the Betty Ford Clinic s 90 day program, it does not have as high a success rate, but it is a good program and I like the fact that it is non -profit. It also has a good reputation, however with their specialty being with Alcoholics, and ___________ having an addiction to _________ it is not ideal, b ut much better than the 30 day programs, or the state funded and low cost progra ms. 8.Website Walkthrough and LIVE TAG Let s start with the Fresh Start Programs since they are going to be the best fit and go from there. I want to show you something in regards to __________ s (Addicts) drug of choice _ ________ (Drug Meth, Crack, Marijuana). Are you in front of a computer? (If No ) - Can you get in front of a computer? Okay good, type in www.drugrehab.com in the top address bar (Or GOOGLE Fresh Sta rt and click on the first link it should say Drug Rehab see it?) Good click on that link. What do you see? It should say LIFE NEEDS YOU BACK, WE CAN HELP Okay good, click on the big green bottom that says Tour, then click on Video Gallery. Okay now, scroll down towards the bottom and you should see The Truth About Dru g Videos See it? Okay good click on the one that says The Truth about _______ (Ad dict's DOC). While you are watching this I am going to put you on mute so you c

an hear it and follow it. In the meantime I am going to try to get from one of these centers on the phone that can go over the program ations and availability and can answer specifics for you. I may or ble to, but I will pick you back up at the end of the video. Click I will pick you up here in a few minutes.

a counselor details, loc may not be a on it, okay

Hi __________,(DM) I am back, did you find the video informative? Yes, that drug is just horrible; it destroys the person and destroys the whole f amily. Okay well you over. d further at? Or do I have _______(Reg Name) on the other line and I am going to transfer I will call you in the next 24-48 hours to checkup and see if you nee assistance, is the (818-555-5785) the best number for me to reach you you have an alternate number you want to leave with me? Okay

I told the counselor a little bit about the situation with ________(Addict) but you may need to bring him/her (Reg) to speed on some the details. Oh and a couple of things before I forget. Be sure to find out what the centers current success rate is, and find out what the admissions process is and if the y have an interview. Most importantly you want to speak to at least 2-3 parent references that will give you their experience with the center. Okay I am going to transfer you now hold on TAG the call and if you can listen to how the Reg handles it and how smooth the handoff from you to him/her was so you know what to do or not to do next time. ***ALWAYS TAG LIVE, if the person does not want to talk to a counselor, bring them back to the ruin, remind them they said they were willing to do whatever it takes, ICE WATER DIP them with major problems you uncovered, let them know wha t will happen if ________ doesn t get the right help. (Typically if r not handled E (you should to see where the person does not want to get tagged, you have left out a step o an objection properly, bring a copy of the reach sheet and the TAP have taped it) to Qual and ask qual to listen to the tape with you the TECH went out or was left out) What about other programs that are less than $30,000-$35,000

Financial Objection ?

Well there is another option for a long term non-profit program that is less exp ensive. The program is called Teen Challenge and it runs 8 months to 1 year. D on t let the name fool you they have programs for teenagers and adults. It is a C hristian based program, very strict, it is more of a work study program where yo u do two main functions bible study and fundraising and pan handling for the cen ter to stay open and contribute. The success rate is in the 13%-18% range meani ng more than 80% of the people relapse, but the 13%-18% success rate is still qu ite a bit higher than the State Funded and county funded centers but not anywher e near as high as an 75-80% success rate with the fresh start programs. There i s mixed reviews on the program and some parents have found it to be helpful, a l ot of parents have called back upset because their kid got kicked out, they are very strict and if the addict is not very willing they are quick to dismiss peop le from the program which prevents people right off the streets just looking for 3 hots and a cot. If you are interested in the teen challenge program the websi te is www.teenchallengeusa.com and www.teenchallenge.org. Again it s better than the state funded programs but success rate wise 13-18% is not having the odds on your side for ________ (addict) to stay clean and sober. ______(addict) would also need to be drug free fully detoxified prior to enrolling in the program. D

o you want to look at Teen Challenge or the Fresh Start Programs? What about other programs that are less than $30,000-$35,000? More than 95% of Treatment Centers and Rehab s in the United States are either Out patient or 30 days or less. This is because in the last 15 years Insurance Comp anies have had a tremendous influence on what type of treatment is offered for s ubstance abuse and mental health and these quick fix outpatient and short term r ehabs have sprung up all over the place leaving less than 5% of treatment center s that are more than 30 days. Of that 5% you have you re for profit centers like Passages for $150,000 or Promises and you have your nonprofits like the Betty Fo rd Clinic, Narconon Fresh Start Programs. When you re dealing with the type of ad diction like ______ has, your only successful route is going to be long term res idential treatment, and preferably a non-group therapy approach which leaves us with the programs we have spoken about today. A lot of families I speak with th at go with the long term non-profits like Betty Ford or one of the Fresh Start P rograms get their family member their through tough means, borrowing or liquidat ing a retirement fund or pension, taking a loan against their house, borrowing f rom relatives, selling on of the vehicles in their driveway, they just realize t hat the time to stop the addiction in its tracks is now and getting their son, d aughter or family member back becomes more important than the family minivan or the balance in their retirement fund. It s a big sacrifice but one that is worth it to them. So let me know where you would like me to direct you Teen Challenge or the Fresh Start Programs? Additional Program Type Dead Agent Material 30 Day 12 Step/ Modified 12 Step Treatment - There is also your 30 Day 12 Step o r Modified 12 Step Programs, I would steer clear of these at all costs! They ha ve several things going against them and the success rate is from 2-8% depending on the program, and once you really take a look at the setup the problems becom e very obvious. They teach that relapse is part of recovery. I have talked with many families that spent $30,000 for a 30 day program and when their kid got ba ck he or she drops their bag off and says Mom, Dad, I am going to hang out with m y friends and get high, relapse is part of my recovery. There is no accountabil ity or responsibility and the addict uses this as an excuse every time they mess up. The other issues are: 30 days of treatment is not near close enough for mo st people, they were originally designed that way by insurance companies to keep cost down, back when insurance companies used to actually subsidize substance a buse treatment. Look at how long _____(Addict) has been using, do you think al l of a sudden in 30 days it s all going to be handled? Group therapy is the main form of therapy, which is what we call passive treatment, there is 1 counselor a nd 30-40 patients in the room, if you want to participate you can and if you wan t to put your head down on the desk you can, if you want to stare out the window and think about your girlfriend you can. If you do decide to participate you'r e limited to 2-3 minutes to share with the group, and what actually gets accompl ished in that 2-3 minutes?

Wilderness Programs I used to frequently refer out to Wilderness programs such a s Ashley Valley Wilderness in Utah, as they teach work ethic, teamwork and respo nsibility, three things most addicts do not possess. Each person has certain re sponsibilities and tasks they must complete in the wilderness, if they fail, the whole group suffers so they are encouraged not to fail. I got from a multitude of parents and families that when their loved one returned, they were happy and would actually volunteer to help around the house, do chores etc Many of them u

nfortunately relapsed within 2-3 weeks. After much research it became evident a s to why the many relapses, it was discovered that although responsibility, wor k ethic and teamwork were taught, many of the underlying issues, traumas and tra nsgressions the person had experienced were not addressed, so all the negative f eelings and emotions associated with those were still there and many times all i t took was a bad day or getting yelled at and it was enough for them to want to go get high.

Medical Model/Drug Substitution Programs There are also your 28 day or 30 day Me dical Model Programs, these actually were the first of the short term quick fix programs. They were coined short term inpatient programs, but should not be con fused with short term residential programs which I described earlier. They came about through hospital or medical center billing insurance companies, and the in surance companies not wanting to pay out the claims above and beyond 30 days of treatment. The primary form of treatment and therapy is what we call drug substi tution, meaning they take the addict off of the Meth, Cocaine, Marijuana, Crack, Heroin, Alcohol, and put them on other drugs like Seraquil, Lexapro, Trazadone, Mellaril, Prozac, Lunesta, Ambien, Adderall, on and on and on. A study done in 2010 showed that the average patient that checked into a 30 Day Inpatient (Medi cal Model) Program on one street drug left the program with an average of three different 90 day scripts for Pharmaceutical Drugs. There is a lot of money in Pharmaceuticals, which is now the biggest business other than gas and oil in the world. See taking ___________ off of _________(drug) and putting him/her on a myriad of other drugs DOES NOT SOLVE THEIR PROBLEMS, it just masks them with a l egal drug rather than masking them with an illegal drug. It is the lazy man's t reatment, meaning, don t roll up your sleeves and actually find out what is going on with the person, their past issues and traumas and help them sort through the m and work them out, no, no, no, just give them a Dixie cup full of pills and te ll them they will have to manage their illness with drugs. It s much easier and a hell of a lot more profitable! ____________________________________

FSM-DRO-Refferal Specialist Script Revised Revised September 12, 2012 ALL Registrars I/T , 2011 Deputy Executive Director DRO Script with Explanations Revised September 12, 2012 1.PT Scene & DM questions) 5-10 Minutes (Here you are getting the PT Scene by asking a few April 30

Hi _______ my name is _______ and I am a Drug and Alcohol Counselor. I have her e that ____________ is using __________. Are there any other drugs or substance s that you are aware of? Is __________ snorting, smoking or shooting _________ (Does not apply for Alcoh ol) What is the current living situation with ___________ Is he/she working? What Transpired recently with ___________that prompted you to call in today? (Af ter they go off for a few minutes, use your TR4 to get the person back on track and to the next questions)

***Who in the family is aware and involved with ___________ s addiction? Who in th e family would want to see _________get help? Who else is actively looking for t reatment help for __________? What is ___________ opinion on the situation and what should be done? What is __________ role in getting __________ help? What about _________ s Grandparents, Aunts, Uncles, Siblings (Here you need to pull strings and find out Aunts, Uncles, Siblings and WHAT THE IR ROLE IS IN THE TREATMENT PROCESS you should have figured out at this point wh o the DM or DM s are, and each person s role and opinion is in the family, Angry and Jealous Sibling, Sympathetic and enabling Mom, non-confronting Dad, Grandparent s that don t know what s going on but would help if they did etc (You should also get all the players names and relationship to the addict written down, you will go back later for phone numbers) ***If you are not talking to the DM or one of the DM s, then you should skip to #2 Major Problems, quickly and concisely get 2-3 major outpoints/transgressions and then quickly go to #3 Ruin and get the contacts Ruin and willingness to do what ever it takes, then tell them step one is to call the ________ (DM(s) and get th e DM s phone numbers. Note: if they don t give you the phone numbers you did not ge t a product from #2 and #3, go back and fully get your product then get the DM s p hone numbers and let the person you are speaking with you will call them back af ter speaking with the DM. What are some of the behaviors you are observing or have heard about? Who is ___________ drug addiction affecting? How is it affecting them? Please ex plain How is __________ supporting their drug habit? What does __________ look like physically?... Describe that to me What about sleep patterns? Mood Swings? Tell me about that Eating Habits? (You want to really pull strings here and blow this up, find out if pale skin, e yes sunken back with circles underneath them etc Let THEM Tell you) (This is you r First Major addict outpoint you will present to later so the more you get abo ut it and have them describe it to you in detail the better off you will be late r, be sure to write it all down and repeat it back to them for emphasis. If ther e is no physical issue s then don t fret, move on you will find outpoints elsewherelet s get real they are using drugs you are going to find specific outpoints.) 2.Major Problems 10-20 Minutes - the purpose of this is to increase the contacts confront and awareness which is typically low, you want to slow them down and h ave them look at these 2-3 major life issues/traumas/transgressions the addict h as had and make them see how bad the drug problem has gotten and how important i t is for them to take action. (You want to get 2-3 Big Problems that have occu rred from the time the person started with drugs to PT, It can be a divorce, car accident, failing out of school, flunked out of college, girlfriend or Boyfrien d OD ed, Lost Job, Got Fired, moved areas, no social skills, never was accepted, f ather or mother died, never graduated High School, stole $ from Dad s business, on Probation) Once you have located the major life problem that occurred you want to have the contact go back and relive it, to do this you ask them some basic qu estions about it and how they think it may have affected the addict and family m embers, then you move to the next major problem/issue which is typically now dru g related, DUI, Possession, stealing from parents or loved ones, pawning stuff, getting kicked out of apt or house, losing job, lying, cheating, stealing manipu lating etc..)

Okay so before we go any further I would like to take a step back and get to whe re the trouble with _______started. At what age did you notice there was a chan ge in ________ behavior? How old was _______and what was going on at that time in his/her life? Were there any problems at home? School? With relationships? Did _________ graduate High School? And then what happened? (If you are talking to a cousin or someone far removed from the addict you will just concentrate on the events they know about and ask them questions about them until you have uncovered all the major details and had them go back and relive them, if you are talking to an parent or someone the addict lived with you shoul d be able to get more details) What was the next big problem _______ (Addict) ran into? What happened? Did t he drug use escalate? How do you think that may have affected _______(Addict) What was the next major event that occurred because of ___________ (Addicts) add iction? Tell me about that .Who was there? How did you find out about it? What has occurred here recently with ________ (Addicts) drug use? Okay so tell me about when ___________ happened (stole car, got arrested, got fi red, DUI) who was there? How did you find out about it? Do you think __________ (Addict) after it happened had guilt, Anger, or shame associated with it? Do y ou think that _____ ever got over or moved past it? Or do you think they are sti ll holding onto it? What was the next major event that occurred because of ______________ addiction Tell me about that .. Who was there? How did you find out about it? And then you said earlier that you called in today because _____________(addict) did _____________(got arrested, stole car, kicked out) Wow this is really out o f control . 3.Ruin 3-5 Minutes- The Reg has uncovered the Prospects Ruin Points. These are things the prospect is not willing to experience and will do anything under the sun to avoid taking place. I.E Felony charges and he will never be able to get a good job, Legal Charges, Kid s get taken away by CPS, children grow up without a father or mother, Addicts liver or kidneys fail, wind up in Jail or prison, ki ll themselves or someone else by drunk driving, they die from an overdose. Duri ng this step the Reg should ask the following questions: #1 - recapping the 3 major transgressions and then asking Where do you see this situation 6 months fro m now if he/she continues on this path and does not stop using the drugs/alcohol ? (this is to have the prospect play the tape forward to see the future path of destruction) #2- What is your worst fear of what will happen to __ ____ and the family if _________ does not get into rehab? (this is where the Re g should uncover the 1 thing the prospect is not willing to experience, which th ere can be many differences and variations from family to family) #3 Are you willing to do whatever it takes a t this point to prevent ________ (Answer from question 2) from happening? ***Tell the person (Non DM) you are speaking to after you speak with the DM(S) y ou will call them back and get everyone on a conference call. DO NOT PROCEED FORWARD UNLESS YOU ARE SPEAKING WITH THE DM A DM OR MAJOR FAMILY OPNION LEADER.

4.Re-establish ARC with Addict (3 minutes) Okay I know this may be difficult but I want you to take want to take a step bac k from all the bad things and situations ______ has created, when was the last t ime ___________ was doing well or was happy in life? Tell me about that .

(it could be sports in High School, Music, Art, Little League, Building Cars wit h dad, with his/her girlfriend or boyfriend, back at three years old running up to them and saying Mommy etc ) ***Once you have located a time and activity have the person tell you about it Now that person is still there, I know it is hard to see right now, and after al l the destructive things _____________ has done, but I am telling you clear as day, that person you just described to me is still there and can be helped, this bad movie can go away, we just have to take the correct steps and actions. Okay? 5.Educating on Addiction/ Establishing Self as Opinion Leader Okay based on everything you have told me and we have gone over ______________ has a Category 3 Drug Addiction, meaning that the drug use and abuse has continu ed despite all the negative consequences that have occurred, and despite all thr eats from you and the family to stop. ___________ has crossed over to not stopp ing without a long-term comprehensive program to handle the drugs. The other qu alifying factor for a category 3 addiction is the person has used daily for a pe riod of more than 3 months which is clearly the situation with _____________ When a person uses a drug regularly for a period of months, their brain chemistr y and central nervous system make changes to make accommodations for the drug. The body and mind get used to having the drug present; when the drug is no longe r present in the body because the addict attempts to quit, it is the body and th e mind sending the addict the signal to get more drugs. The signal comes in var ious forms; the most common are thoughts, dreams, urges, cravings and compulsion s. This is one of the two major causes for relapse. It is very important to und erstand that it takes a good 60-90 days for the central nervous system and the b rain chemistry to return to normal, like mine and yours. During that time, the addict will receive constant signals to get the drug and it will be constantly o n their mind. The best way I can describe this is a common situation you may have experienced. Have you ever been late for an appointment and are running out the door and yo u can t find your car & house key s. You look in all the usual places and they are not there, and all you can think about is where are my keys, where are my keys, where are my keys? If someone were to attempt to stand in front and talk to you would you be listening to what they were saying? Or would you be tunnel vision on where are my keys? Well that is how it is for _____________, but instead of where are my keys, where are my keys, where are my keys, it is where is my _____ ___(drug), where is my _________(drug), where is my _________(drug) and it is pr etty constant and relentless for those first 2-3 months. That is why every time _____________ (Addict) promises himself and then you (he/she) will quit, which by the way he really does mean it at that moment when (he/she) promises you and swears he is going to quit, but cannot follow through with that commitment becau se of the constant signals and compulsions to get and do the drug. Then failure occurs in which the family becomes upset and comes down on the addict and the a ddict feels even more like a failure for not be able to follow through with abst inence which in turn further pushes (him/her) to get high and not have to think about it. For precisely these reasons nothing less than a 90 Day treatment will work for _ ____________ s situation. Does that make sense? (Check for understanding and agree ment) 6.Educating Types of Treatment What to Avoid/ Make recommendation

I want give you a brief education on the types of treatments that will not work so that you know what to avoid, most families make a few common mistakes that bl ow up in their face and the addiction then becomes worse. I tell you all this f or your and the rest of the families piece of mind, because let s face it ________ ___ is having negative effects everyone s life, not just (his/her s) We will go thro ugh these so you have an understanding of the options and why most will not work with ___________ s situation and what ones will most likely work. State Funded County Funded Low Cost Treatment Centers First there are the free o r low cost State Funded/County Funded Treatment, this is used as an absolute las t resort. The reason I say this is because of the type of people they treat and the level of treatment they deliver. Most addicts that attend are criminals wh o are court ordered to be there. You have you convicted felons, sex offenders, hardened criminals who actually have no desire to be there or get better and are only there because a Judge forced them to go. Many of the State or County Trea tment Centers have Security Guards, With Guns and Badges, barbed wire fences, do gs, and cameras. I used to get upset as to why they had all those things but re alized a while back that with that type of clientele they have to. One of the m ajor problems is that no one feels comfortable enough to talk about their proble ms or even begin to get help; they are just trying to avoid getting into fights or being sent to solitary. Also a lot of families that have put their loved one s in that type of treatment come to find out they met up with people and formed connections with harder drugs, crime rings, gangs etc and get into more severe tr ouble when they get out. The counselors and therapists are underpaid and undert rained and the bottom line is the success rates are very low, ranging from 1-3% success rate, meaning that 97- 99% failure or recidivism rate. There are many r eason for this, one major one other than the ones I already spoke about is the f act that you cannot punish the addiction out of somebody, I wish it were that ea sy but it s not. Well known or Reputable Treatment Centers

Now, On the Other end of the spectrum you have your more well-known and I will u se this term very loosely but you more Reputable treatment centers like Passages o f Malibu, Sierra Tucson, The Meadows at Wickenburg, Cirque Lodge or Betty Ford, Promises and these programs are a mixed bag, some are very good like Passages Ma libu others are not very good, the one thing they have in common is they are sig nificantly more costly. Passages of Malibu, in Malibu California is one of the best programs in the coun try, some might even say it is the best program. The success rate is very high, they use an individualized approach rather than group therapy, and they have a written guarantee that comes with the program. Although I do not agree with som e of the methods, the bottom line for every 100 people that go through the progr am the vast majority stay clean and sober and at the end f the day that is all t hat counts. The only problem with the program is that most people cannot afford , their 90 day program is $150,000, which in my opinion is a bit ridiculous. Un less you re a celebrity or born into royalty this is not an option for most people and families. The Cirque Lodge in Utah is $78,000 for 30 days of treatment and their success r ate is horrible. They advertise the Helicopter Ride you get to the lodge at the summit of the mountain as a major program feature. The program is mostly group therapy and is very ineffective. Lindsey Lohan went their twice. Then you have Betty Ford, which you may have heard of. Betty Ford passed away t his last year and God Bless her as she was a wonderful woman who helped countles s people. The Betty Ford Clinic is more reasonably priced than the others in th is category at $56,200 for 90 days of treatment. This is mainly because it is a

Non-Profit Treatment Center. The success rate is also very good, not as high a s Passages of Malibu but much higher than the Cirque Lodge and the others. The only thing with the Betty Ford Center is they mainly specialize in Alcohol, whic h is what they have the most success with and they will be the first to tell you that when it comes to street drugs, they are not as successful. Lastly you have a category of Non-Profit Treatment Centers that are time variabl e but are a minimum of 90 days. There are 6 centers in particular that are call ed Narconon Fresh Start or Fresh Start Programs. These centers are more reasona bly priced and run off a flat rate of $30,000-$35,000 depending on the program a nd location. These programs are an individualized based treatment model and not group therapy. The success rates are claimed to fall between 75-80%. Some of the programs come with a written guarantee; you would need to ask a counselor w hich ones do. The only thing with these treatment centers is sometimes they are full and running on a waiting list. That and they are not as Posh or luxurious as the more expensive ones. 7.Present Based on what we have gone over today and what you have told me of ____________ addiction, the best fit would be one of the time variable non-profit treatment c enters I just went over with you. They meet the 90+ days of treatment which ___ ______ absolutely needs, it s an individualized approach rather than group therapy , and if you can get one of the programs that has a guarantee that would the bes t thing you could hope for in regards to substance abuse and mental health treat ment, as Passages of Malibu and a couple of these Fresh Start Centers are the on ly ones the U.S. that have something like that, and with __________ track record so far with addiction, it will give the family some reassurance that the treatm ent is guaranteed to work. I have gotten very good feedback on several of these, with the only major complaint being that admissions process restricts some peop le for various reasons that and I had a mother call in the other day upset as he r son got accepted but then there was no availability and they were working off a waiting list. The other aspect I like in these programs is they incorporate t he treatment to be a cognitive behavioral model, not the disease model. Meaning that the counseling does not incorporate Relapse as part of the recovery proces s, the treatment deals with the physical aspect of the addiction and fully detox ifying the body, followed by the mental aspect where cognitive thinking, underly ing issue resolvement and, responsibility, work ethic, and life skills therapy a re addressed, which every addict needs. As a second choice and if there is no availability at one of the Fresh Start pro grams I would look at the Betty Ford Clinic s 90 day program, it does not have as high a success rate, but it is a good program and I like the fact that it is non -profit. It also has a good reputation, however with their specialty being with Alcoholics, and ___________ having an addiction to _________ it is not ideal, b ut much better than the 30 day programs, or the state funded and low cost progra ms. 8.Website Walkthrough and LIVE TAG Let s start with the Fresh Start Programs since they are going to be the best fit and go from there. I want to show you something in regards to __________ s (Addicts) drug of choice _ ________ (Drug Meth, Crack, Marijuana). Are you in front of a computer? If NoCan you get in front of a computer? Okay good type in www.drugrehab.com in the top address bar (Or GOOGLE Fresh Star t and click on the first link it should say Drug Rehab see it?) Good click on t hat link. What do you see? It should say LIFE NEEDS YOU BACK, WE CAN HELP Okay g ood, click on the big green bottom that says Tour, then click on Video Gallery. Okay now scroll down towards the bottom and you should see The Truth About Drug

Video s See it? Okay good click on the one that says The Truth about _______ (Addic ts DOC). While you are watching this I am going to put you on mute so you can h ear it and follow it. In the meantime I am going to try to get a counselor from one of these centers on the phone that can go over the program details, locatio ns and availability and can answer specifics for you. I may or may not be able to but I will pick you back up at the end of the video. Click on it, okay I wil l pick you up here in a few minutes. Hi __________,(DM) I am back, the video was informative huh?, that drug is horrible, it destroys the person and destroys the whole family. Okay well e _______(Reg Name) on the other line and I am going to transfer you over. ll call you in the next 24-48 hours to checkup and see if you need further tance, is the (818-555-5785) the best number for me to reach you at? Or do ave an alternate number you want to leave with me? Okay just I hav I wi assis you h

I told the counselor a little bit about the situation with ________(Addict) but you may need to bring him/her (Reg) to speed on some the details. Oh and a couple of things before I forget First and foremost clarify that the pr ogram length is at least 90 days with this or any treatment center. You also w ant to find out what the success rate is, and find out what the admissions proce ss is and if they have an interview. Most importantly you want to speak to at l east 2-3 parent references that will give you their experience with the center. Okay I am going to transfer you now hold on TAG the call and if you can listen to how the Reg handles it and how smooth the handoff from you to him/her was so you know what to do or not to do next time. ***ALWAYS TAG LIVE, if the person does not want to talk to a counselor, bring them back to the ruin, remind them they said they were willing to do whatever it takes, ICE WATER DIP them with major problems you uncovered, let them know wha t will happen if ________ doesn t get the right help (Typically if r not handled E (you should to see where the person does not want to get tagged, you have left out a step o an objection properly, bring a copy of the reach sheet and the TAP have taped it) to Qual and ask qual to listen to the tape with you the TECH went out or was left out)

Additional Program Type Dead Agent Material 30 Day 12 Step/ Modified 12 Step Treatment - There is also your 30 Day 12 Step o r Modified 12 Step Programs, I would steer clear of these at all costs! They ha ve several things going against them and the success rate is from 2-8% depending on the program, which once you really take, a look at the setup becomes very ob vious. They teach that Relapse is part of recovery, so I have talked with many families that spend $30,000 for a 30 day program and when their kid gets back he or she drops their bag off and says Mom Dad, I am going to hang out with my frie nds and get high, relapse is part of my recovery. There is no accountability or responsibility and the addict uses this as an excuse every time they mess up. The other issues are 30 Days of treatment is not near close enough for most peop le, they were originally designed that way by insurance companies to keep cost d own, back when insurance companies used to actually subsidize substance abuse tr eatment. Look at how long _____(Addict) has been using, do you think all of a sudden in 30 days it s all going to be handled. Group therapy is the main form of therapy, which is what we call passive treatment, there is 1 counselor and 30-4 0 patients in the room, if you want to participate you can if you want to put yo ur head down on the desk you can, if you want to stare out the window and think

about your girlfriend you can. If you do decide to participate your limited to 2-3 minutes to share with the group, what actually gets accomplished in that 2-3 minutes?

Wilderness Programs I used to frequently refer out to Wilderness programs such a s Ashley Valley Wilderness in Utah, as they teach work ethic, teamwork and respo nsibility, three things most addicts do not possess. Each person has certain re sponsibilities and tasks they must complete in the wilderness, if they fail, the whole group suffers so they are encouraged not to fail. I got from a multitude of parent s and families that when their loved one returned, they were happy and would actually volunteer to help around the house, do chores etc Many of them un fortunately relapsed within 2-3 weeks. After much research it became evident as to the many relapses, it was discovered that although responsibility, work eth ic and teamwork were taught, many of the underlying issues, traumas and transgre ssions the person had experienced were not addressed, so all the negative feelin gs and emotions associated with those were still there and many times all it too k was a bad day or getting yelled at and it was enough for them to want to go ge t high.

Medical Model/Drug Substitution Programs There are also your 28 day or 30 day Me dical Model Programs, these actually were the first of the short term quick fix programs. They were coined Short Term Inpatient Programs, but should not be con fused with short term residential programs which I described earlier. They came about by thru hospital or medical center billing insurance companies and the ins urance companies not wanting to pay out the claims above and beyond 30 days of t reatment. The primary form of treatment and therapy is what we call drug substitution, mea ning they take the addict off of the Meth, Cocaine, Marijuana, Crack, Heroin, Al cohol, and put them on other drugs like Ceraquil, Lexapro, Trazadone, Mellaril, Prozac, Lunesta, Ambien, Aderol on and on and on. A study done in 2010 showed t hat the average patient that checked into a 30 Day Inpatient (Medical Model) Pro gram on one street drug left the program with an average of three different 90 day scripts for Pharmaceutical Drugs. There is a lot of money in Pharmaceutical s, which is now the biggest business other than gas and oil in the world. See t aking ___________ off of _________(drug) and putting him/her on a myriad of othe r drugs DOES NOT SOLVE THEIR PROBLEMS, it just masks them with a legal drug rath er than masking them with an illegal drug. It is the lazy mans treatment, meani ng, don t roll up your sleeves and actually find out what is going on with the per son, their past issues and traumas and help them sort through them and work them out, no, no, no, just give them a Dixie cup full of pills and tell them they wi ll have to manage their illness with drugs. It s much easier and a hell of a lot m ore profitable!

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FSM-DRO-Refferal Specialist Script Revised April 30, 2011 ALL Registrars I/T April 30, 2011 Deputy Executive Director DRO Script with Explanations Revised September 12, 2012 1.PT Scene & DM questions) 5-10 Minutes (Here you are getting the PT Scene by asking a few

Hi _______ my name is _______ and I am a Drug and Alcohol Counselor. I have her e that ____________ is using __________. Are there any other drugs or substance s that you are aware of? Is __________ snorting, smoking or shooting _________ (Does not apply for Alcoh ol) What is the current living situation with ___________ Is he/she working? What Transpired recently with ___________that prompted you to call in today? (Af ter they go off for a few minutes, use your TR4 to get the person back on track and to the next questions) ***Who in the family is aware and involved with ___________ s addiction? Who in th e family would want to see _________get help? Who else is actively looking for t reatment help for __________? What is ___________ opinion on the situation and what should be done? What is __________ role in getting __________ help? What about _________ s Grandparents, Aunts, Uncles, Siblings (Here you need to pull strings and find out Aunts, Uncles, Siblings and WHAT THE IR ROLE IS IN THE TREATMENT PROCESS you should have figured out at this point wh o the DM or DM s are, and each person s role and opinion is in the family, Angry and Jealous Sibling, Sympathetic and enabling Mom, non-confronting Dad, Grandparent s that don t know what s going on but would help if they did etc (You should also get all the players names and relationship to the addict written down, you will go back later for phone numbers) ***If you are not talking to the DM or one of the DM s, then you should skip to #2 Major Problems, quickly and concisely get 2-3 major outpoints/transgressions and then quickly go to #3 Ruin and get the contacts Ruin and willingness to do what ever it takes, then tell them step one is to call the ________ (DM(s) and get th e DM s phone numbers. Note: if they don t give you the phone numbers you did not ge t a product from #2 and #3, go back and fully get your product then get the DM s p hone numbers and let the person you are speaking with you will call them back af ter speaking with the DM. What are some of the behaviors you are observing or have heard about? Who is ___________ drug addiction affecting? How is it affecting them? Please ex plain How is __________ supporting their drug habit? What does __________ look like physically?... Describe that to me What about sleep patterns? Mood Swings? Tell me about that Eating Habits? (You want to really pull strings here and blow this up, find out if pale skin, e yes sunken back with circles underneath them etc Let THEM Tell you) (This is you r First Major addict outpoint you will present to later so the more you get abo ut it and have them describe it to you in detail the better off you will be late

r, be sure to write it all down and repeat it back to them for emphasis. If ther e is no physical issue s then don t fret, move on you will find outpoints elsewherelet s get real they are using drugs you are going to find specific outpoints.) 2.Major Problems 10-20 Minutes - the purpose of this is to increase the contacts confront and awareness which is typically low, you want to slow them down and h ave them look at these 2-3 major life issues/traumas/transgressions the addict h as had and make them see how bad the drug problem has gotten and how important i t is for them to take action. (You want to get 2-3 Big Problems that have occu rred from the time the person started with drugs to PT, It can be a divorce, car accident, failing out of school, flunked out of college, girlfriend or Boyfrien d OD ed, Lost Job, Got Fired, moved areas, no social skills, never was accepted, f ather or mother died, never graduated High School, stole $ from Dad s business, on Probation) Once you have located the major life problem that occurred you want to have the contact go back and relive it, to do this you ask them some basic qu estions about it and how they think it may have affected the addict and family m embers, then you move to the next major problem/issue which is typically now dru g related, DUI, Possession, stealing from parents or loved ones, pawning stuff, getting kicked out of apt or house, losing job, lying, cheating, stealing manipu lating etc..) Okay so before we go any further I would like to take a step back and get to whe re the trouble with _______started. At what age did you notice there was a chan ge in ________ behavior? How old was _______and what was going on at that time in his/her life? Were there any problems at home? School? With relationships? Did _________ graduate High School? And then what happened? (If you are talking to a cousin or someone far removed from the addict you will just concentrate on the events they know about and ask them questions about them until you have uncovered all the major details and had them go back and relive them, if you are talking to an parent or someone the addict lived with you shoul d be able to get more details) What was the next big problem _______ (Addict) ran into? What happened? Did t he drug use escalate? How do you think that may have affected _______(Addict) What was the next major event that occurred because of ___________ (Addicts) add iction? Tell me about that .Who was there? How did you find out about it? What has occurred here recently with ________ (Addicts) drug use? Okay so tell me about when ___________ happened (stole car, got arrested, got fi red, DUI) who was there? How did you find out about it? Do you think __________ (Addict) after it happened had guilt, Anger, or shame associated with it? Do y ou think that _____ ever got over or moved past it? Or do you think they are sti ll holding onto it? What was the next major event that occurred because of ______________ addiction Tell me about that .. Who was there? How did you find out about it? And then you said earlier that you called in today because _____________(addict) did _____________(got arrested, stole car, kicked out) Wow this is really out o f control . 3.Ruin 3-5 Minutes- The Reg has uncovered the Prospects Ruin Points. These are things the prospect is not willing to experience and will do anything under the sun to avoid taking place. I.E Felony charges and he will never be able to get a good job, Legal Charges, Kid s get taken away by CPS, children grow up without a father or mother, Addicts liver or kidneys fail, wind up in Jail or prison, ki ll themselves or someone else by drunk driving, they die from an overdose. Duri ng this step the Reg should ask the following questions: #1 - recapping the 3

major transgressions and then asking Where do you see this situation 6 months fro m now if he/she continues on this path and does not stop using the drugs/alcohol ? (this is to have the prospect play the tape forward to see the future path of destruction) #2- What is your worst fear of what will happen to __ ____ and the family if _________ does not get into rehab? (this is where the Re g should uncover the 1 thing the prospect is not willing to experience, which th ere can be many differences and variations from family to family) #3 Are you willing to do whatever it takes a t this point to prevent ________ (Answer from question 2) from happening? ***Tell the person (Non DM) you are speaking to after you speak with the DM(S) y ou will call them back and get everyone on a conference call. DO NOT PROCEED FORWARD UNLESS YOU ARE SPEAKING WITH THE DM A DM OR MAJOR FAMILY OPNION LEADER.

4.Re-establish ARC with Addict (3 minutes) Okay I know this may be difficult but I want you to take want to take a step bac k from all the bad things and situations ______ has created, when was the last t ime ___________ was doing well or was happy in life? Tell me about that . (it could be sports in High School, Music, Art, Little League, Building Cars wit h dad, with his/her girlfriend or boyfriend, back at three years old running up to them and saying Mommy etc ) ***Once you have located a time and activity have the person tell you about it Now that person is still there, I know it is hard to see right now, and after al l the destructive things _____________ has done, but I am telling you clear as day, that person you just described to me is still there and can be helped, this bad movie can go away, we just have to take the correct steps and actions. Okay? 5.Educating on Addiction/ Establishing Self as Opinion Leader Okay based on everything you have told me and we have gone over ______________ has a Category 3 Drug Addiction, meaning that the drug use and abuse has continu ed despite all the negative consequences that have occurred, and despite all thr eats from you and the family to stop. ___________ has crossed over to not stopp ing without a long-term comprehensive program to handle the drugs. The other qu alifying factor for a category 3 addiction is the person has used daily for a pe riod of more than 3 months which is clearly the situation with _____________ When a person uses a drug regularly for a period of months, their brain chemistr y and central nervous system make changes to make accommodations for the drug. The body and mind get used to having the drug present; when the drug is no longe r present in the body because the addict attempts to quit, it is the body and th e mind sending the addict the signal to get more drugs. The signal comes in var ious forms; the most common are thoughts, dreams, urges, cravings and compulsion s. This is one of the two major causes for relapse. It is very important to und erstand that it takes a good 60-90 days for the central nervous system and the b rain chemistry to return to normal, like mine and yours. During that time, the addict will receive constant signals to get the drug and it will be constantly o n their mind. The best way I can describe this is a common situation you may have experienced. Have you ever been late for an appointment and are running out the door and yo

u can t find your car & house key s. You look in all the usual places and they are not there, and all you can think about is where are my keys, where are my keys, where are my keys? If someone were to attempt to stand in front and talk to you would you be listening to what they were saying? Or would you be tunnel vision on where are my keys? Well that is how it is for _____________, but instead of where are my keys, where are my keys, where are my keys, it is where is my _____ ___(drug), where is my _________(drug), where is my _________(drug) and it is pr etty constant and relentless for those first 2-3 months. That is why every time _____________ (Addict) promises himself and then you (he/she) will quit, which by the way he really does mean it at that moment when (he/she) promises you and swears he is going to quit, but cannot follow through with that commitment becau se of the constant signals and compulsions to get and do the drug. Then failure occurs in which the family becomes upset and comes down on the addict and the a ddict feels even more like a failure for not be able to follow through with abst inence which in turn further pushes (him/her) to get high and not have to think about it. For precisely these reasons nothing less than a 90 Day treatment will work for _ ____________ s situation. Does that make sense? (Check for understanding and agree ment) 6.Educating Types of Treatment What to Avoid/ Make recommendation

I want give you a brief education on the types of treatments that will not work so that you know what to avoid, most families make a few common mistakes that bl ow up in their face and the addiction then becomes worse. I tell you all this f or your and the rest of the families piece of mind, because let s face it ________ ___ is having negative effects everyone s life, not just (his/her s) We will go thro ugh these so you have an understanding of the options and why most will not work with ___________ s situation and what ones will most likely work. State Funded County Funded Low Cost Treatment Centers First there are the free o r low cost State Funded/County Funded Treatment, this is used as an absolute las t resort. The reason I say this is because of the type of people they treat and the level of treatment they deliver. Most addicts that attend are criminals wh o are court ordered to be there. You have you convicted felons, sex offenders, hardened criminals who actually have no desire to be there or get better and are only there because a Judge forced them to go. Many of the State or County Trea tment Centers have Security Guards, With Guns and Badges, barbed wire fences, do gs, and cameras. I used to get upset as to why they had all those things but re alized a while back that with that type of clientele they have to. One of the m ajor problems is that no one feels comfortable enough to talk about their proble ms or even begin to get help; they are just trying to avoid getting into fights or being sent to solitary. Also a lot of families that have put their loved one s in that type of treatment come to find out they met up with people and formed connections with harder drugs, crime rings, gangs etc and get into more severe tr ouble when they get out. The counselors and therapists are underpaid and undert rained and the bottom line is the success rates are very low, ranging from 1-3% success rate, meaning that 97- 99% failure or recidivism rate. There are many r eason for this, one major one other than the ones I already spoke about is the f act that you cannot punish the addiction out of somebody, I wish it were that ea sy but it s not. Well known or Reputable Treatment Centers

Now, On the Other end of the spectrum you have your more well-known and I will u se this term very loosely but you more Reputable treatment centers like Passages o f Malibu, Sierra Tucson, The Meadows at Wickenburg, Cirque Lodge or Betty Ford, Promises and these programs are a mixed bag, some are very good like Passages Ma libu others are not very good, the one thing they have in common is they are sig

nificantly more costly. Passages of Malibu, in Malibu California is one of the best programs in the coun try, some might even say it is the best program. The success rate is very high, they use an individualized approach rather than group therapy, and they have a written guarantee that comes with the program. Although I do not agree with som e of the methods, the bottom line for every 100 people that go through the progr am the vast majority stay clean and sober and at the end f the day that is all t hat counts. The only problem with the program is that most people cannot afford , their 90 day program is $150,000, which in my opinion is a bit ridiculous. Un less you re a celebrity or born into royalty this is not an option for most people and families. The Cirque Lodge in Utah is $78,000 for 30 days of treatment and their success r ate is horrible. They advertise the Helicopter Ride you get to the lodge at the summit of the mountain as a major program feature. The program is mostly group therapy and is very ineffective. Lindsey Lohan went their twice. Then you have Betty Ford, which you may have heard of. Betty Ford passed away t his last year and God Bless her as she was a wonderful woman who helped countles s people. The Betty Ford Clinic is more reasonably priced than the others in th is category at $56,200 for 90 days of treatment. This is mainly because it is a Non-Profit Treatment Center. The success rate is also very good, not as high a s Passages of Malibu but much higher than the Cirque Lodge and the others. The only thing with the Betty Ford Center is they mainly specialize in Alcohol, whic h is what they have the most success with and they will be the first to tell you that when it comes to street drugs, they are not as successful. Lastly you have a category of Non-Profit Treatment Centers that are time variabl e but are a minimum of 90 days. There are 6 centers in particular that are call ed Narconon Fresh Start or Fresh Start Programs. These centers are more reasona bly priced and run off a flat rate of $30,000-$35,000 depending on the program a nd location. These programs are an individualized based treatment model and not group therapy. The success rates are claimed to fall between 75-80%. Some of the programs come with a written guarantee; you would need to ask a counselor w hich ones do. The only thing with these treatment centers is sometimes they are full and running on a waiting list. That and they are not as Posh or luxurious as the more expensive ones. 7.Present Based on what we have gone over today and what you have told me of ____________ addiction, the best fit would be one of the time variable non-profit treatment c enters I just went over with you. They meet the 90+ days of treatment which ___ ______ absolutely needs, it s an individualized approach rather than group therapy , and if you can get one of the programs that has a guarantee that would the bes t thing you could hope for in regards to substance abuse and mental health treat ment, as Passages of Malibu and a couple of these Fresh Start Centers are the on ly ones the U.S. that have something like that, and with __________ track record so far with addiction, it will give the family some reassurance that the treatm ent is guaranteed to work. I have gotten very good feedback on several of these, with the only major complaint being that admissions process restricts some peop le for various reasons that and I had a mother call in the other day upset as he r son got accepted but then there was no availability and they were working off a waiting list. The other aspect I like in these programs is they incorporate t he treatment to be a cognitive behavioral model, not the disease model. Meaning that the counseling does not incorporate Relapse as part of the recovery proces s, the treatment deals with the physical aspect of the addiction and fully detox ifying the body, followed by the mental aspect where cognitive thinking, underly ing issue resolvement and, responsibility, work ethic, and life skills therapy a

re addressed, which every addict needs. As a second choice and if there is no availability at one of the Fresh Start pro grams I would look at the Betty Ford Clinic s 90 day program, it does not have as high a success rate, but it is a good program and I like the fact that it is non -profit. It also has a good reputation, however with their specialty being with Alcoholics, and ___________ having an addiction to _________ it is not ideal, b ut much better than the 30 day programs, or the state funded and low cost progra ms. 8.Website Walkthrough and LIVE TAG Let s start with the Fresh Start Programs since they are going to be the best fit and go from there. I want to show you something in regards to __________ s (Addicts) drug of choice _ ________ (Drug Meth, Crack, Marijuana). Are you in front of a computer? If NoCan you get in front of a computer? Okay good type in www.drugrehab.com in the top address bar (Or GOOGLE Fresh Star t and click on the first link it should say Drug Rehab see it?) Good click on t hat link. What do you see? It should say LIFE NEEDS YOU BACK, WE CAN HELP Okay g ood, click on the big green bottom that says Tour, then click on Video Gallery. Okay now scroll down towards the bottom and you should see The Truth About Drug Video s See it? Okay good click on the one that says The Truth about _______ (Addic ts DOC). While you are watching this I am going to put you on mute so you can h ear it and follow it. In the meantime I am going to try to get a counselor from one of these centers on the phone that can go over the program details, locatio ns and availability and can answer specifics for you. I may or may not be able to but I will pick you back up at the end of the video. Click on it, okay I wil l pick you up here in a few minutes. Hi __________,(DM) I am back, the video was informative huh?, that drug is horrible, it destroys the person and destroys the whole family. Okay well e _______(Reg Name) on the other line and I am going to transfer you over. ll call you in the next 24-48 hours to checkup and see if you need further tance, is the (818-555-5785) the best number for me to reach you at? Or do ave an alternate number you want to leave with me? Okay just I hav I wi assis you h

I told the counselor a little bit about the situation with ________(Addict) but you may need to bring him/her (Reg) to speed on some the details. Oh and a couple of things before I forget First and foremost clarify that the pr ogram length is at least 90 days with this or any treatment center. You also w ant to find out what the success rate is, and find out what the admissions proce ss is and if they have an interview. Most importantly you want to speak to at l east 2-3 parent references that will give you their experience with the center. Okay I am going to transfer you now hold on TAG the call and if you can listen to how the Reg handles it and how smooth the handoff from you to him/her was so you know what to do or not to do next time. ***ALWAYS TAG LIVE, if the person does not want to talk to a counselor, bring them back to the ruin, remind them they said they were willing to do whatever it takes, ICE WATER DIP them with major problems you uncovered, let them know wha t will happen if ________ doesn t get the right help (Typically if r not handled E (you should to see where the person does not want to get tagged, you have left out a step o an objection properly, bring a copy of the reach sheet and the TAP have taped it) to Qual and ask qual to listen to the tape with you the TECH went out or was left out)

Additional Program Type Dead Agent Material 30 Day 12 Step/ Modified 12 Step Treatment - There is also your 30 Day 12 Step o r Modified 12 Step Programs, I would steer clear of these at all costs! They ha ve several things going against them and the success rate is from 2-8% depending on the program, which once you really take, a look at the setup becomes very ob vious. They teach that Relapse is part of recovery, so I have talked with many families that spend $30,000 for a 30 day program and when their kid gets back he or she drops their bag off and says Mom Dad, I am going to hang out with my frie nds and get high, relapse is part of my recovery. There is no accountability or responsibility and the addict uses this as an excuse every time they mess up. The other issues are 30 Days of treatment is not near close enough for most peop le, they were originally designed that way by insurance companies to keep cost d own, back when insurance companies used to actually subsidize substance abuse tr eatment. Look at how long _____(Addict) has been using, do you think all of a sudden in 30 days it s all going to be handled. Group therapy is the main form of therapy, which is what we call passive treatment, there is 1 counselor and 30-4 0 patients in the room, if you want to participate you can if you want to put yo ur head down on the desk you can, if you want to stare out the window and think about your girlfriend you can. If you do decide to participate your limited to 2-3 minutes to share with the group, what actually gets accomplished in that 2-3 minutes?

Wilderness Programs I used to frequently refer out to Wilderness programs such a s Ashley Valley Wilderness in Utah, as they teach work ethic, teamwork and respo nsibility, three things most addicts do not possess. Each person has certain re sponsibilities and tasks they must complete in the wilderness, if they fail, the whole group suffers so they are encouraged not to fail. I got from a multitude of parent s and families that when their loved one returned, they were happy and would actually volunteer to help around the house, do chores etc Many of them un fortunately relapsed within 2-3 weeks. After much research it became evident as to the many relapses, it was discovered that although responsibility, work eth ic and teamwork were taught, many of the underlying issues, traumas and transgre ssions the person had experienced were not addressed, so all the negative feelin gs and emotions associated with those were still there and many times all it too k was a bad day or getting yelled at and it was enough for them to want to go ge t high.

Medical Model/Drug Substitution Programs There are also your 28 day or 30 day Me dical Model Programs, these actually were the first of the short term quick fix programs. They were coined Short Term Inpatient Programs, but should not be con fused with short term residential programs which I described earlier. They came about by thru hospital or medical center billing insurance companies and the ins urance companies not wanting to pay out the claims above and beyond 30 days of t reatment. The primary form of treatment and therapy is what we call drug substitution, mea ning they take the addict off of the Meth, Cocaine, Marijuana, Crack, Heroin, Al cohol, and put them on other drugs like Ceraquil, Lexapro, Trazadone, Mellaril, Prozac, Lunesta, Ambien, Aderol on and on and on. A study done in 2010 showed t hat the average patient that checked into a 30 Day Inpatient (Medical Model) Pro gram on one street drug left the program with an average of three different 90 day scripts for Pharmaceutical Drugs. There is a lot of money in Pharmaceutical s, which is now the biggest business other than gas and oil in the world. See t

aking ___________ off of _________(drug) and putting him/her on a myriad of othe r drugs DOES NOT SOLVE THEIR PROBLEMS, it just masks them with a legal drug rath er than masking them with an illegal drug. It is the lazy mans treatment, meani ng, don t roll up your sleeves and actually find out what is going on with the per son, their past issues and traumas and help them sort through them and work them out, no, no, no, just give them a Dixie cup full of pills and tell them they wi ll have to manage their illness with drugs. It s much easier and a hell of a lot m ore profitable!

______________________________________ Curriculum C Reg to Close Entire Patter 2 Reg to Close Patter DRO Ending (3-5 mins) Hi __________,(DM) I am back, did you find the video informative? Yes, that drug is just horrible; it destroys the person and destroys the whole f amily. Okay well you over. d further at? Or do I have _______(Reg Name) on the other line and I am going to transfer I will call you in the next 24-48 hours to checkup and see if you nee assistance, is the (818-555-5785) the best number for me to reach you you have an alternate number you want to leave with me? Okay

I told the counselor a little bit about the situation with ________(Addict) but you may need to bring him/her (Reg) to speed on some the details. Oh and a couple of things before I forget to find out what the centers current s uccess rate is, and find out what the admissions process is and if they have an interview. Most importantly you want to speak to at least 2-3 parent references that will give you their experience with the center. Okay I am going to transf er you now hold on 1.Reg Build ARC/Recap Problems & Ruin Patter (5-10mins) Hello this is _______ (you) Yes hi __________ (DM) _________ (DRO) called into our facility and told me that you were having a problem with your _________(son/daughter) using ___________(D OC) So _________ (DRO) explained a little bit about the situation with _________ (Ad dict).€ From what I understand ________ (Addict) is _________(snorting/smoking/sho oting) __________(DOC) and has been for ______(#months/years) and just recently __________ (lost job/overdosed) etc Is that correct? Okay well tell me in your own words a little bit about what has been going on wi th _________(Addict) and how it has effected ______(him/her) as well as you and the family.

2.Reg Presentation Patter (20-25 mins) (Pick out and Recap 2-3 major Problems/Transgressions and ruin points then go in to how the program works and addresses those issues) ***It is vitally important that you keep this a good 2 way comm and keep the prospect talking by you asking questions and checking for understanding and agreement when connecting the pro blems to the part of the program that will address and handle that specific prob lem if you do all the talking you will lose them in the presentation) Okay ______(DM) well let me go over with you how the program works and I will an swer any questions you have along the way okay? The program is a bio-physical all natural approach to drug rehabilitation. The program focuses on two basic fundamentals. The first deals with the physica l aspect of addiction and the second deals with the mental aspect or life repair part of rehabilitating ______. Now if I had to bet I would say that _________(Addict) is pretty good at manipul ating people and situations at this point yes? Okay and I would also say that _________(Addict) has not been taking good care o f his/her self as far as eating and sleeping habits? Right so when _______ (Addict)first gets here his/her responsibility level is u sually pretty low so we cannot expect the world from him/her right off the bat. We first focus on getting the basic physical rudimentary things in such as gene ral health, diet, nutrition, and sleep. Drugs rob the body of nutrition so it i s very important to correct this from the start. We give _______ a lot of vitam ins, supplements and minerals to do so. We take _____ on walks to get him/her o ut of their head, because that is usually where they are when they get here. Mo st everybody when they first get here, are here physically but mentally they are still somewhere else. So the first few days we get them to arrive mentally and settled in. We give ______ some touch type assists that is similar to a light massage or acupressure to help with any aches, pains, or anxiety that ______ fee ls while coming down off the drugs. This is an all-natural process, where no dr ugs are used strictly holistic and homeopathic remedies in nature. This process u sually takes between three and ten days. If you picture ________(addict) as a ho use that burnt down and needs to be rebuilt -This initial phase is the foundatio n to the house we need to rebuild. Does that make sense? Next we start on getting rid of all the toxins, residues and byproducts that are in _____ body that could otherwise cause him/her to relapse in the future. Rem ember when you said _________(Addict) __________(skinny, mood swings, eating hab its)? See when you take drugs into your body (any drugs) your body breaks it down and treats it like a poison. Most of the drugs are gotten rid of, however there is a significant amount of toxins, residues and byproducts that are left behind and they store in the tissues of the body. The more drugs you do over the longer p eriod of time, the more the residues accumulate and the more toxic your body bec omes. The more toxic your body becomes you start to see changes--- sleep patter n is all messed up, eating habits mood swings. ______ is angry one minute and de pressed the next. Weight Changes, the person begins to look pale and unhealthy. This is the body saying that it is toxic and it is rejecting the drugs. The p roblem is that these drug toxins, residues, otherwise known as metabolites can s tay in the body for years if left alone. During that whole time _____ is subjec t to relapse because they are like landmines or time bombs waiting to go off. _

____ could be working, or exercising the toxins are released they send a message to the brain and _____ goes and gets high. So it is imperative to get rid of t hem. To do this we put _____ through a 2-5 week body cleansing and purification progr am. We flush out all of the cells, tissues, and organs in the body through this process. We start by giving ______ vitamins, supplements and minerals targete d at releasing the residues, we couple that with light exercise to get the heart rate going and let the supplements take effect, and then the most important par t of the equation are the dry SAUNA TREATMENTS. ______ literally sweats out all the toxins and residues . By the end of this procedure all of a sudden ______ has color in their face, they have a glow about them, their energy level is inc reased--- he/she is sleeping at night for the first time in a long time his/her head hits the pillow at 9:30- 10 o clock at night and they are out cold and wake u p the next morning feeling refreshed. The mood swings from anger to depression tend to subside, and _____ feel s more balanced and centered. See with his/her di et, health, fitness, nutrition, sleep, and all the toxins out of their body they feel great and usually at this point of the program their motivation and willin gness level increases tremendously and we know that from a physical perspective they will not relapse in the future which is the main reason we put _______(addi ct) through this process. This is the first time you will see you true ________ __(son/daughter) back and the first time he/she will have back his/her freedom o f choice and not be a slave to the drugs which is vitally important. Does that m ake sense? When we have gotten ______ to this level we begin phase two which is more t he mental aspect of the program. This is where the meat and heart of the progra m and where the majority of time is spent. This is where we get to the bottom o f all the underlying issues, the traumas, transgressions, or problems that cause d ______ to reach for the drugs to begin with. As you probably know THE DRUG IS ONLY A SYMPTOM OF WHAT IS GOING ON UNDERNEATH IT. ______ didn t just wake up one day and start doing_(DRUG). There were many things that led up to this, things that ______ has been running and hiding from and unable to look at, confront, o r accept. Let s go back to when you told me about __________(problem or transgression #2) R emember we spoke about ________(addict) and how he/she .. So this is where we have drug counselors and a team of course supervisors work w ith ______ on such things as life skills, coping skills, repairing ethics and mo rals, repairing life and relationships. He/she will work on their relationship with you and their other family members as well as the negative people that they consider their friends. _____ will look at the impact their actions and using drugs has had not only on themselves but the people around them. I am jumping a head quite a bit for time purposes but further on down the line we take ______ b ack through their whole life from the time ______ was just three or four years o ld, all the way into the future- step by step one by one so that they can locate each and every unresolved issue with the help of a counselor and course supervi sor. Look at it and really confront it for the first time, sort it out, take re sponsibility for what was theirs, therefore raising their responsibility level a nd level of ethics, and truly for the first time be able to solve it and move on from it. _____ is able to drop all the weight they have been carrying around o n their shoulders, the crap that they have buried in the back of their head and they feel a huge sense of relief. At this point _____ can finally be able to mo ve on from this and plan a future without the use of drugs. This technique has been used for the last forty seven years and it has produced the highest documen ted success rate in the country. The program yields a 76% success rate. Of The four most successful centers in the country one of them is located in Cal ifornia; one of them is located in the state of Nevada a third in Texas and the

fourth in Colorado. Because these four centers yield such a high success rate, they actually guarantee their program to work. If _______ goes through the pro gram, and then goes back to using drugs within six months, we will take them bac k and do the program again for free. This is how sure the counselors and course supervisors are that they know the best possible way to get ______ off drugs so that __________ as well as you and the rest of the family can go back to living normal lives. As far as the cost of the program it is a onetime flat fee of $33,000 this cost stays the same whether it takes ______ 3 months, five months, or longer, it does n t matter. This fee covers almost everything the housing, food, room, board, the counseling, the therapy, the body cleansing, purification drug free detoxificat ion etc the only things it doesn t cover would be the one way plane ticket to the f acility to start, the ticket home when _____ has completed the program and any i ncidentals such as if _____ forgets to pack a bathing suit or needs some toiletr ies. Which location do you think ________(addict) would fit best in? 3.Website Walkthrough Patter(20-25 mins) Okay ________(DM) I would like you to see all the things we have talked about, it is very important that I take you through some of information and show you th e facility pictures and videos. Are you in front of your Computer? (If no Can you get to a computer?) Important Note: (Most of the time (75%) the prospect will be in front of a comp uter or can get to one, however If the prospect is not in front of a computer an d cannot get in front of a computer, set up the next step to call them and do th e website walkthrough, you should give them a choice of 2 different times to do it over the next 24 hours and have them pick one of the two times) Okay type in the address bar where it says http: www type in www.drugrehab.com a nd let me know when you are there. (If you have trouble getting them to do this have them Google search Fresh Start and have them click on the one that says Dru g Rehab California ) See the top pictures flashing? Those are some of the pictures of the different locations and it goes in order of the program steps and then by center. This home page has a lot of good information on it and you should read through a ll the text on the home page later on, it gives the basic overview, explains add iction, our philosophy and goes over the two main reasons people relapse. The first picture on the left side of the page says Parent Testimonials Video, se e it? Okay good, click on it I am going to put you on hold and pick you back up when the video is over. This is very important for you to see the before, duri ng and after treatment from other parents. Can you hear the music and is the vi deo playing? Okay I will put you on hold and pick you back up at the end. (Pick them up at the end) What did you think? Ack ) The full stories of each of t hose families can be found under the Tour Tab, we are not going to watch them now but click on the Tour Tab (the big green button) and then click on Video Gallery so I can show you where they are that you can look at later, they are 20-40 min utes each, but they are very informative and give you the before, during, and af ter treatment events of each family. I would like you to watch the __________ (Faith and Jim for son Michael) when we get off the phone okay? Okay now click on the Big Green Tab that says Program Information and under the drop down box, click on Fresh Start Keys to Success. Here are some of the main reasons our program works and has such a high success rate. Let s go through the bullet points right now and I would like you to click

on the Print Fresh Start Keys to Success and print them out and read them. These are the key reasons why our treatment works and is so successful. Did you print them out? Now for the Center Pictures and Center Specific Information, scroll the mouse ov er the big Green Locations Tab and in the drop down box click on (Center that is best fit) Sunshine Summit Lodge. Let me know when you are there. Okay good, n ow over to the right you will see where it says Print Sunshine Summit Lodge Overv iew and Guide and underneath that Print Full Program Description Good, click on ea ch of them and print both of those out now for your reference. Did you print th em? Ack ) To the left is the Center Description you should look through and read t hat later on as well. Back over to the right you can see Sunshine Summit Lodge P hoto Gallery, click on That and click on the first picture, this is the main lod ge on the campus okay the next picture is the . (Go through several photo s explai ning what they are until the Prospect has mass on the facility) Okay now going back up towards the top of the page on the big green buttons; loc ate the one that says Who We Are which is over to the right. Good click on that I would like you to read through this at some point later on today. This gives t he history of our program and its beginning in 1966, goes over our A+ Better Bus iness Bureau rating, and has some of our Recognitions and Certifications as well as community activities and studies of our program from outside entities. It g ives you the scope of who we are and what we do, so I always encourage parents t o read through it. ***Next Step -If you are talking to the only DM on the cycle then do the below T ake-Away Patter 1A). If you need to Reg the Spouse or another DM on the cycle t hen use patter 2A) If you need to Reg a whole family or multiple DM s and OL s then use patter 2B) Important Note - Do Not do Take Away Patter 1A if you still have another DM or O L to speak with and Reg it will not work. Patter 1A) Okay now before we go any further into the program, I need to let you know that we are very selective on who we let into the facility and there is an interview I would need to do with you to see if _______ (Addict) would qualify for the program. It covers basic information on past treatment, medical history , legal and a few other points. I do it over the phone and it takes about 10 mi nutes we can do it now or we can do it tomorrow at ___(9am) which one works bett er? ***Next Step If you need to Reg the spouse or do a family conference Call

Patter 2A) Spouse - Okay the next step for me to go over the program with your ( Wife/Husband) and much of what we have gone over and uncovered today. Now I am working with three families today, one from ________(Connecticut), one from ____ ___(Texas) and another from ________(Arizona) let s see here I have an opening toni ght at __(6pm) or one tomorrow morning at __(9am) here is what I need you to do Call _____(other DM) let them know you are speaking with a counselor in regards to _____(addicts) ______(DOC) addiction. Do not go into details or specifics a bout the program as far as length of time, cost, location etc you will overwhelm them. ________ (other DM) needs to go through a similar process that we both did today and I will need you to bring up some of the things we looked at today lik e _____ and _______ (2 or 3 uncovered problems/transgressions) After you call __ ____ (other DM) call me back and let me know what time will work the ___(6pm) to night or __(9am) tomorrow morning, if I don t pick up leave a message on my VM and I will call you back to confirm. Okay and then between now and then spend som e time on the website reading through the home page, the who we are tab and watc

h the _______ video that I mentioned before. Patter 2B) Whole Family Conference Call Okay now the next step is to setup a con ference call with (aunt Judy, Uncle Bob, Cousin Vinny and of course you). Now I a m working with three families today, one from ________(Connecticut), one from __ _____(Texas) and another from _______(Arizona) let s see here I have an opening toni ght at__ (6pm) or one tomorrow morning at __(9am)- here is what I need you to d o Call ______ and ________ and ________) let them know you are speaking with a c ounselor in regards to _____(addicts) ______(DOC) addiction. Do not go into det ails or specifics about the program as far as length of time, cost, location etc you will overwhelm them. ________ and ________ and _______ need to go through a similar process that we both did today and I will need you to bring up some of t he things we looked at today like _____ and _______ (2 or 3 uncovered problems/t ransgressions) After you call ______ and ________ and _______ call me back and let me know what time will work the __(6pm) tonight or __(9am) tomorrow morning, if I don t pick up leave a message on my VM and I will call you back to confirm a nd give you the conference call number and pin. Okay and then between now and t hen spend some time on the website reading through the home page, the who we are tab and watch the _______ video that I mentioned before. 4.Interview for Acceptance Patter (10-15 mins) rofessionally should be executed formally and p

***DO NOT DO THIS ACTION UNTIL ALL DM S AND OL S HAVE BEEN FULLY PITCHED*** _______ (DM) hold for me while I pull up the interview. Okay I am back. Please answer the questions to the best of your ability, I may need to do a final inte rview with _______(addict) at some point. Okay what is _______(addicts) full legal name? Okay and what is ________(addict s) date of birth. The first question is what type of treatment/therapy/hospitalizations both subst ance abuse and mental health has ______(addict) had in the past. (Need Name and Month and Year Month and Year of Treatments) Has _______(addict) seen a psychologist or psychiatrist? If so did they receive a Diagnosis? (Month/Year-Month/Year) Has _______(addict) taken any Mood Stabilizers/Antidepressants/Sleep Medications or any other forms of Psychiatric or other medications? (Month/Year-Month/Year; Frequency; Amt of Mg s) Were above Medications prescribed by a family doctor or Psychiatrist? Has _______(addict) ever Threatened or Attempted Suicide? (Dates Month/Year - Circumstances surrounding the scene) Does _______ (addict) have any Legal issues/Court Dates/Warrants Outstanding? W ill ______ (addict) need to appear in court in next six months? Does _______(addict) have any medical problems; need special medical attention; past/ future surgeries; when? Any illnesses/ medical complications due to Drug/A lcohol use?

Is _______(addict) willing to get off all drugs both illicit and prescribed? What drugs is ________ (addict) currently taking? (Month/Year-Month/Year; Freque ncy; amt of Mg s) What drugs has _______(addict) taken in the past? (Month/Year-Month/Year; Freque ncy; Amt of Mg s) Is there any other pertinent or relevant information that the senior case superv isor should be aware of? 5.Referral Assignment Patter Okay _______ (DM) what I need to do now is submit this to the Senior Case Superv isor, who adjudicates who is accepted and not accepted into the program. While I am walking this through on my end I need you to do a couple of things okay? D o you have a pen? (if no - can you get one?) Okay write this down: Sherry Villemuer (985) 788-6949 Nola Penn (847) 226-5595 Brad and Lisa Dehaven (916) 224-6981 or (916) 740-2789 Susan Anderson (801) 377-9522 James and Faith Palo (973) 450-1166 I gave you five out of a few hundred parents we have listed, one of the requirem ents I have as a counselor is to have everyone I speak with talk to at least thr ee families prior to potential enrollment, it is very important that you get the before, during and after treatment from other parents that were in very similar situations to where you are right now. It will give you a much better perspect ive of what is to come. So while I am walking the interview through on my end w ill you call at and speak with at least 3 of the 5 parents I gave you? Okay goo d I will call you back here in the next 45 minutes to an hour or so with the int erview results. 6.Call Back with Interview Results Patter Hello _______(DM) hi this is _________(you). Were you able to reach and speak w ith some of the parent references I gave you? If yes continue on

If no then say okay well I am held up on my end to trying to get the interview t hrough, but it is very important that you speak with at least three of those fam ilies. Let s do this I have an opening tomorrow at 9am or 12pm which one works be tter for you? Okay between now and then will you contact and speak with 3 of th e families I gave you? Okay I will call you at _____ tomorrow. In the meantime if anything comes up you can call me at (555) 867-5309. DO NOT MOVE ON FROM HER E UNTIL THE DM HAS SPOKEN WITH 3 FAMILIES. If yes Good how did that go? Okay and were you able to get a hold of any of the others? And how did that go?

Okay well I have good news on my end. _________ (addict s) initial interview has been accepted, which is what I thought but you never know. Also I spoke with th e executive director and there are 2 male beds available at the __________(locat ion). What we need to do next is setup a time for me to speak with ________(addict) bu t first there is an internal routing form that I would need to do with you over the phone that goes over basic information, names, phone numbers, address s, antic ipated arrival date etc I attach the routing form with the approved interview I just got back along with payment details. It all gets routed to about six different departments. First, to the Senior Case Supervisor so he can start preparing and writing the program , then it goes to treasury to allow us to reserve the bed, then to housekeeping to get the accommodations set up, and finally to the transportation department s o that we can coordinate the intake time and appointment. That gets us prepared for _________(addicts Name) arrival and we have all our I s dotted and T s crossed. The routing form takes about 10 minutes we can do it now if you like to do it now or I have an opening at 10:00am tomorrow, which one works better? 7.New Person to Service on Routing Form Patter- This should be executed formally and professionally Okay ________(DM) Now the routing form I might have already asked you some of these questions but bear with me as this form goes to different departments. First, again what is ________ (addicts) full legal name? Okay now we are looking at _______ (day of the week), the ________ (date) for (h er/his) arrival. What can we use as his permanent address? (Use the family s addre ss if they prefer.) OK, I need a phone number for ________ (student s name). Now, I am putting down _ _______ (Cocaine, Meth, etc.) for her/his drug of choice. (Go over Medical Detox if necessary.) If ________ (student s name) needs a Medical Detox and the doctor will make the fina l adjudication whether or not she/he does I will need to call you to collect $____ ____. Okay. Now, I need the name or names of the responsible party, or parties. This w orks in a couple of different ways. First, this establishes who the counselors c an call to give updates or if they need to talk to someone in the family. Second , it establishes who is financially responsible. Is that you? Or, you and ______ __? Okay, may I get your full name and your address? Thank you. The phone number I h ave is ___-___-____ (the number). Is there another number where you can be reach ed if the counselors need to get a hold of you? Now, there s another item I usually go over at this point. The program fees cover just about everything as far as the housing, the food, counseling, purification and body cleansing, etc., everything except incidentals. Usually we suggest setting up a private student account for those incidentals mis cellaneous things like toiletries or a pair of sneakers. Most families put in $1 00 or so to start. Did you want to put $100 in the account, or would you prefer to do that later?

Okay, as we discussed, the program fees are $33,000.00. Did you want to do that by check or credit card? (They will most likely ask if they need to do it all now. If they do say:) Yes. Normally, in order to hold her/his bed I do need the $33,000.00 fee. Howeve r, if it would be easier to do $16,500.00 by check or credit card and then the r est when he/she arrives on ________ (day). That will work as just fine. At this point, they might originate all kinds of things. Stick to getting their bed reserved and saving their son or daughter, or their family member s life. Put the urgency on the new start arriving and getting out of harm s way. If there is s till too much resistance, back off and set a next step to re-reg them or another family member that is a ________ (father, mother, uncle, aunt, etc.). If you ha ve done everything correctly up to that point it should go smooth. After you col lect you should say: You will be receiving some orientation material in the mail. It will include a l ist of counselors you can call, as well as other important information you will need. The orientation material along with an invoice and receipt should arrive i n about three days. Let them know you are not a tax advisor and can t give out tax advice. But inform them they should keep a copy of the invoice and receipt and show it to their acc ountant at year end. We are a 501-(c) 3 non-profit organization, and there may b e potential tax benefits because of our status. Next, let them know also that th ey will get a call from the Transportation Specialist when ________ (student s nam e) has arrived at the airport. The Transportation Specialist will have a sign wi th ________ (student s name) name on it and will be waiting for her/him at the bag gage claim. Go over what to pack. They need to bring lots of socks, underwear, t ee shirts, two bathing suits if possible, flip flops, etc. ________ (student s nam e) can bring her/his laptop computer, I-pod, books, sporting equipment (within r eason), etc. Then MAKE SURE YOU give them the Back in Black PR Avoidance Patter see attached. _____________________________ Narconon Fresh Start Script ALL Registrars I/T April 30, 2011 Deputy Executive Director DRO Script with Explanations Revised September 12, 2012 1.PT Scene & DM questions) 5-10 Minutes (Here you are getting the PT Scene by asking a few

Hi _______ my name is _______ and I am a Drug and Alcohol Counselor. I have her e that ____________ is using __________. Are there any other drugs or substance s that you are aware of? Is __________ snorting, smoking or shooting _________ (Does not apply for Alcoh ol) What is the current living situation with ___________ Is he/she working? What Transpired recently with ___________that prompted you to call in today? (Af ter they go off for a few minutes, use your TR4 to get the person back on track

and to the next questions) ***Who in the family is aware and involved with ___________ s addiction? Who in th e family would want to see _________get help? Who else is actively looking for t reatment help for __________? What is ___________ opinion on the situation and what should be done? What is __________ role in getting __________ help? What about _________ s Grandparents, Aunts, Uncles, Siblings (Here you need to pull strings and find out Aunts, Uncles, Siblings and WHAT THE IR ROLE IS IN THE TREATMENT PROCESS you should have figured out at this point wh o the DM or DM s are, and each person s role and opinion is in the family, Angry and Jealous Sibling, Sympathetic and enabling Mom, non-confronting Dad, Grandparent s that don t know what s going on but would help if they did etc (You should also get all the players names and relationship to the addict written down, you will go back later for phone numbers) ***If you are not talking to the DM or one of the DM s, then you should skip to #2 Major Problems, quickly and concisely get 2-3 major outpoints/transgressions and then quickly go to #3 Ruin and get the contacts Ruin and willingness to do what ever it takes, then tell them step one is to call the ________ (DM(s) and get th e DM s phone numbers. Note: if they don t give you the phone numbers you did not ge t a product from #2 and #3, go back and fully get your product then get the DM s p hone numbers and let the person you are speaking with you will call them back af ter speaking with the DM. What are some of the behaviors you are observing or have heard about? Who is ___________ drug addiction affecting? How is it affecting them? Please ex plain How is __________ supporting their drug habit? What does __________ look like physically?... Describe that to me What about sleep patterns? Mood Swings? Tell me about that Eating Habits? (You want to really pull strings here and blow this up, find out if pale skin, e yes sunken back with circles underneath them etc Let THEM Tell you) (This is you r First Major addict outpoint you will present to later so the more you get abo ut it and have them describe it to you in detail the better off you will be late r, be sure to write it all down and repeat it back to them for emphasis. If ther e is no physical issue s then don t fret, move on you will find outpoints elsewherelet s get real they are using drugs you are going to find specific outpoints.) 2.Major Problems 10-20 Minutes - the purpose of this is to increase the contacts confront and awareness which is typically low, you want to slow them down and h ave them look at these 2-3 major life issues/traumas/transgressions the addict h as had and make them see how bad the drug problem has gotten and how important i t is for them to take action. (You want to get 2-3 Big Problems that have occu rred from the time the person started with drugs to PT, It can be a divorce, car accident, failing out of school, flunked out of college, girlfriend or Boyfrien d OD ed, Lost Job, Got Fired, moved areas, no social skills, never was accepted, f ather or mother died, never graduated High School, stole $ from Dad s business, on Probation) Once you have located the major life problem that occurred you want to have the contact go back and relive it, to do this you ask them some basic qu estions about it and how they think it may have affected the addict and family m embers, then you move to the next major problem/issue which is typically now dru g related, DUI, Possession, stealing from parents or loved ones, pawning stuff, getting kicked out of apt or house, losing job, lying, cheating, stealing manipu

lating etc..) Okay so before we go any further I would like to take a step back and get to whe re the trouble with _______started. At what age did you notice there was a chan ge in ________ behavior? How old was _______and what was going on at that time in his/her life? Were there any problems at home? School? With relationships? Did _________ graduate High School? And then what happened? (If you are talking to a cousin or someone far removed from the addict you will just concentrate on the events they know about and ask them questions about them until you have uncovered all the major details and had them go back and relive them, if you are talking to an parent or someone the addict lived with you shoul d be able to get more details) What was the next big problem _______ (Addict) ran into? What happened? Did t he drug use escalate? How do you think that may have affected _______(Addict) What was the next major event that occurred because of ___________ (Addicts) add iction? Tell me about that .Who was there? How did you find out about it? What has occurred here recently with ________ (Addicts) drug use? Okay so tell me about when ___________ happened (stole car, got arrested, got fi red, DUI) who was there? How did you find out about it? Do you think __________ (Addict) after it happened had guilt, Anger, or shame associated with it? Do y ou think that _____ ever got over or moved past it? Or do you think they are sti ll holding onto it? What was the next major event that occurred because of ______________ addiction Tell me about that .. Who was there? How did you find out about it? And then you said earlier that you called in today because _____________(addict) did _____________(got arrested, stole car, kicked out) Wow this is really out o f control . 3.Ruin 3-5 Minutes- The Reg has uncovered the Prospects Ruin Points. These are things the prospect is not willing to experience and will do anything under the sun to avoid taking place. I.E Felony charges and he will never be able to get a good job, Legal Charges, Kid s get taken away by CPS, children grow up without a father or mother, Addicts liver or kidneys fail, wind up in Jail or prison, ki ll themselves or someone else by drunk driving, they die from an overdose. Duri ng this step the Reg should ask the following questions: #1 - recapping the 3 major transgressions and then asking Where do you see this situation 6 months fro m now if he/she continues on this path and does not stop using the drugs/alcohol ? (this is to have the prospect play the tape forward to see the future path of destruction) #2- What is your worst fear of what will happen to __ ____ and the family if _________ does not get into rehab? (this is where the Re g should uncover the 1 thing the prospect is not willing to experience, which th ere can be many differences and variations from family to family) #3 Are you willing to do whatever it takes a t this point to prevent ________ (Answer from question 2) from happening? ***Tell the person (Non DM) you are speaking to after you speak with the DM(S) y ou will call them back and get everyone on a conference call. DO NOT PROCEED FORWARD UNLESS YOU ARE SPEAKING WITH THE DM A DM OR MAJOR FAMILY OPNION LEADER.

4.Re-establish ARC with Addict (3 minutes) Okay I know this may be difficult but I want you to take want to take a step bac

k from all the bad things and situations ______ has created, when was the last t ime ___________ was doing well or was happy in life? Tell me about that . (it could be sports in High School, Music, Art, Little League, Building Cars wit h dad, with his/her girlfriend or boyfriend, back at three years old running up to them and saying Mommy etc ) ***Once you have located a time and activity have the person tell you about it Now that person is still there, I know it is hard to see right now, and after al l the destructive things _____________ has done, but I am telling you clear as day, that person you just described to me is still there and can be helped, this bad movie can go away, we just have to take the correct steps and actions. Okay? 5.Educating on Addiction/ Establishing Self as Opinion Leader Okay based on everything you have told me and we have gone over ______________ has a Category 3 Drug Addiction, meaning that the drug use and abuse has continu ed despite all the negative consequences that have occurred, and despite all thr eats from you and the family to stop. ___________ has crossed over to not stopp ing without a long-term comprehensive program to handle the drugs. The other qu alifying factor for a category 3 addiction is the person has used daily for a pe riod of more than 3 months which is clearly the situation with _____________ When a person uses a drug regularly for a period of months, their brain chemistr y and central nervous system make changes to make accommodations for the drug. The body and mind get used to having the drug present; when the drug is no longe r present in the body because the addict attempts to quit, it is the body and th e mind sending the addict the signal to get more drugs. The signal comes in var ious forms; the most common are thoughts, dreams, urges, cravings and compulsion s. This is one of the two major causes for relapse. It is very important to und erstand that it takes a good 60-90 days for the central nervous system and the b rain chemistry to return to normal, like mine and yours. During that time, the addict will receive constant signals to get the drug and it will be constantly o n their mind. The best way I can describe this is a common situation you may have experienced. Have you ever been late for an appointment and are running out the door and yo u can t find your car & house key s. You look in all the usual places and they are not there, and all you can think about is where are my keys, where are my keys, where are my keys? If someone were to attempt to stand in front and talk to you would you be listening to what they were saying? Or would you be tunnel vision on where are my keys? Well that is how it is for _____________, but instead of where are my keys, where are my keys, where are my keys, it is where is my _____ ___(drug), where is my _________(drug), where is my _________(drug) and it is pr etty constant and relentless for those first 2-3 months. That is why every time _____________ (Addict) promises himself and then you (he/she) will quit, which by the way he really does mean it at that moment when (he/she) promises you and swears he is going to quit, but cannot follow through with that commitment becau se of the constant signals and compulsions to get and do the drug. Then failure occurs in which the family becomes upset and comes down on the addict and the a ddict feels even more like a failure for not be able to follow through with abst inence which in turn further pushes (him/her) to get high and not have to think about it. For precisely these reasons nothing less than a 90 Day treatment will work for _ ____________ s situation. Does that make sense? (Check for understanding and agree ment)

6.Educating Types of Treatment

What to Avoid/ Make recommendation

I want give you a brief education on the types of treatments that will not work so that you know what to avoid, most families make a few common mistakes that bl ow up in their face and the addiction then becomes worse. I tell you all this f or your and the rest of the families piece of mind, because let s face it ________ ___ is having negative effects everyone s life, not just (his/her s) We will go thro ugh these so you have an understanding of the options and why most will not work with ___________ s situation and what ones will most likely work. State Funded County Funded Low Cost Treatment Centers First there are the free o r low cost State Funded/County Funded Treatment, this is used as an absolute las t resort. The reason I say this is because of the type of people they treat and the level of treatment they deliver. Most addicts that attend are criminals wh o are court ordered to be there. You have you convicted felons, sex offenders, hardened criminals who actually have no desire to be there or get better and are only there because a Judge forced them to go. Many of the State or County Trea tment Centers have Security Guards, With Guns and Badges, barbed wire fences, do gs, and cameras. I used to get upset as to why they had all those things but re alized a while back that with that type of clientele they have to. One of the m ajor problems is that no one feels comfortable enough to talk about their proble ms or even begin to get help; they are just trying to avoid getting into fights or being sent to solitary. Also a lot of families that have put their loved one s in that type of treatment come to find out they met up with people and formed connections with harder drugs, crime rings, gangs etc and get into more severe tr ouble when they get out. The counselors and therapists are underpaid and undert rained and the bottom line is the success rates are very low, ranging from 1-3% success rate, meaning that 97- 99% failure or recidivism rate. There are many r eason for this, one major one other than the ones I already spoke about is the f act that you cannot punish the addiction out of somebody, I wish it were that ea sy but it s not. Well known or Reputable Treatment Centers

Now, On the Other end of the spectrum you have your more well-known and I will u se this term very loosely but you more Reputable treatment centers like Passages o f Malibu, Sierra Tucson, The Meadows at Wickenburg, Cirque Lodge or Betty Ford, Promises and these programs are a mixed bag, some are very good like Passages Ma libu others are not very good, the one thing they have in common is they are sig nificantly more costly. Passages of Malibu, in Malibu California is one of the best programs in the coun try, some might even say it is the best program. The success rate is very high, they use an individualized approach rather than group therapy, and they have a written guarantee that comes with the program. Although I do not agree with som e of the methods, the bottom line for every 100 people that go through the progr am the vast majority stay clean and sober and at the end f the day that is all t hat counts. The only problem with the program is that most people cannot afford , their 90 day program is $150,000, which in my opinion is a bit ridiculous. Un less you re a celebrity or born into royalty this is not an option for most people and families. The Cirque Lodge in Utah is $78,000 for 30 days of treatment and their success r ate is horrible. They advertise the Helicopter Ride you get to the lodge at the summit of the mountain as a major program feature. The program is mostly group therapy and is very ineffective. Lindsey Lohan went their twice. Then you have Betty Ford, which you may have heard of. Betty Ford passed away t his last year and God Bless her as she was a wonderful woman who helped countles

s people. The Betty Ford Clinic is more reasonably priced than the others in th is category at $56,200 for 90 days of treatment. This is mainly because it is a Non-Profit Treatment Center. The success rate is also very good, not as high a s Passages of Malibu but much higher than the Cirque Lodge and the others. The only thing with the Betty Ford Center is they mainly specialize in Alcohol, whic h is what they have the most success with and they will be the first to tell you that when it comes to street drugs, they are not as successful. Lastly you have a category of Non-Profit Treatment Centers that are time variabl e but are a minimum of 90 days. There are 6 centers in particular that are call ed Narconon Fresh Start or Fresh Start Programs. These centers are more reasona bly priced and run off a flat rate of $30,000-$35,000 depending on the program a nd location. These programs are an individualized based treatment model and not group therapy. The success rates are claimed to fall between 75-80%. Some of the programs come with a written guarantee; you would need to ask a counselor w hich ones do. The only thing with these treatment centers is sometimes they are full and running on a waiting list. That and they are not as Posh or luxurious as the more expensive ones. 7.Present Based on what we have gone over today and what you have told me of ____________ addiction, the best fit would be one of the time variable non-profit treatment c enters I just went over with you. They meet the 90+ days of treatment which ___ ______ absolutely needs, it s an individualized approach rather than group therapy , and if you can get one of the programs that has a guarantee that would the bes t thing you could hope for in regards to substance abuse and mental health treat ment, as Passages of Malibu and a couple of these Fresh Start Centers are the on ly ones the U.S. that have something like that, and with __________ track record so far with addiction, it will give the family some reassurance that the treatm ent is guaranteed to work. I have gotten very good feedback on several of these, with the only major complaint being that admissions process restricts some peop le for various reasons that and I had a mother call in the other day upset as he r son got accepted but then there was no availability and they were working off a waiting list. The other aspect I like in these programs is they incorporate t he treatment to be a cognitive behavioral model, not the disease model. Meaning that the counseling does not incorporate Relapse as part of the recovery proces s, the treatment deals with the physical aspect of the addiction and fully detox ifying the body, followed by the mental aspect where cognitive thinking, underly ing issue resolvement and, responsibility, work ethic, and life skills therapy a re addressed, which every addict needs. As a second choice and if there is no availability at one of the Fresh Start pro grams I would look at the Betty Ford Clinic s 90 day program, it does not have as high a success rate, but it is a good program and I like the fact that it is non -profit. It also has a good reputation, however with their specialty being with Alcoholics, and ___________ having an addiction to _________ it is not ideal, b ut much better than the 30 day programs, or the state funded and low cost progra ms. 8.Website Walkthrough and LIVE TAG Let s start with the Fresh Start Programs since they are going to be the best fit and go from there. I want to show you something in regards to __________ s (Addicts) drug of choice _ ________ (Drug Meth, Crack, Marijuana). Are you in front of a computer? If NoCan you get in front of a computer? Okay good type in www.drugrehab.com in the top address bar (Or GOOGLE Fresh Star t and click on the first link it should say Drug Rehab see it?) Good click on t hat link. What do you see? It should say LIFE NEEDS YOU BACK, WE CAN HELP Okay g

ood, click on the big green bottom that says Tour, then click on Video Gallery. Okay now scroll down towards the bottom and you should see The Truth About Drug Video s See it? Okay good click on the one that says The Truth about _______ (Addic ts DOC). While you are watching this I am going to put you on mute so you can h ear it and follow it. In the meantime I am going to try to get a counselor from one of these centers on the phone that can go over the program details, locatio ns and availability and can answer specifics for you. I may or may not be able to but I will pick you back up at the end of the video. Click on it, okay I wil l pick you up here in a few minutes. Hi __________,(DM) I am back, the video was informative huh?, that drug is horrible, it destroys the person and destroys the whole family. Okay well e _______(Reg Name) on the other line and I am going to transfer you over. ll call you in the next 24-48 hours to checkup and see if you need further tance, is the (818-555-5785) the best number for me to reach you at? Or do ave an alternate number you want to leave with me? Okay just I hav I wi assis you h

I told the counselor a little bit about the situation with ________(Addict) but you may need to bring him/her (Reg) to speed on some the details. Oh and a couple of things before I forget First and foremost clarify that the pr ogram length is at least 90 days with this or any treatment center. You also w ant to find out what the success rate is, and find out what the admissions proce ss is and if they have an interview. Most importantly you want to speak to at l east 2-3 parent references that will give you their experience with the center. Okay I am going to transfer you now hold on TAG the call and if you can listen to how the Reg handles it and how smooth the handoff from you to him/her was so you know what to do or not to do next time. ***ALWAYS TAG LIVE, if the person does not want to talk to a counselor, bring them back to the ruin, remind them they said they were willing to do whatever it takes, ICE WATER DIP them with major problems you uncovered, let them know wha t will happen if ________ doesn t get the right help (Typically if r not handled E (you should to see where the person does not want to get tagged, you have left out a step o an objection properly, bring a copy of the reach sheet and the TAP have taped it) to Qual and ask qual to listen to the tape with you the TECH went out or was left out)

Additional Program Type Dead Agent Material 30 Day 12 Step/ Modified 12 Step Treatment - There is also your 30 Day 12 Step o r Modified 12 Step Programs, I would steer clear of these at all costs! They ha ve several things going against them and the success rate is from 2-8% depending on the program, which once you really take, a look at the setup becomes very ob vious. They teach that Relapse is part of recovery, so I have talked with many families that spend $30,000 for a 30 day program and when their kid gets back he or she drops their bag off and says Mom Dad, I am going to hang out with my frie nds and get high, relapse is part of my recovery. There is no accountability or responsibility and the addict uses this as an excuse every time they mess up. The other issues are 30 Days of treatment is not near close enough for most peop le, they were originally designed that way by insurance companies to keep cost d own, back when insurance companies used to actually subsidize substance abuse tr eatment. Look at how long _____(Addict) has been using, do you think all of a sudden in 30 days it s all going to be handled. Group therapy is the main form of therapy, which is what we call passive treatment, there is 1 counselor and 30-4

0 patients in the room, if you want to participate you can if you want to put yo ur head down on the desk you can, if you want to stare out the window and think about your girlfriend you can. If you do decide to participate your limited to 2-3 minutes to share with the group, what actually gets accomplished in that 2-3 minutes?

Wilderness Programs I used to frequently refer out to Wilderness programs such a s Ashley Valley Wilderness in Utah, as they teach work ethic, teamwork and respo nsibility, three things most addicts do not possess. Each person has certain re sponsibilities and tasks they must complete in the wilderness, if they fail, the whole group suffers so they are encouraged not to fail. I got from a multitude of parent s and families that when their loved one returned, they were happy and would actually volunteer to help around the house, do chores etc Many of them un fortunately relapsed within 2-3 weeks. After much research it became evident as to the many relapses, it was discovered that although responsibility, work eth ic and teamwork were taught, many of the underlying issues, traumas and transgre ssions the person had experienced were not addressed, so all the negative feelin gs and emotions associated with those were still there and many times all it too k was a bad day or getting yelled at and it was enough for them to want to go ge t high.

Medical Model/Drug Substitution Programs There are also your 28 day or 30 day Me dical Model Programs, these actually were the first of the short term quick fix programs. They were coined Short Term Inpatient Programs, but should not be con fused with short term residential programs which I described earlier. They came about by thru hospital or medical center billing insurance companies and the ins urance companies not wanting to pay out the claims above and beyond 30 days of t reatment. The primary form of treatment and therapy is what we call drug substitution, mea ning they take the addict off of the Meth, Cocaine, Marijuana, Crack, Heroin, Al cohol, and put them on other drugs like Ceraquil, Lexapro, Trazadone, Mellaril, Prozac, Lunesta, Ambien, Aderol on and on and on. A study done in 2010 showed t hat the average patient that checked into a 30 Day Inpatient (Medical Model) Pro gram on one street drug left the program with an average of three different 90 day scripts for Pharmaceutical Drugs. There is a lot of money in Pharmaceutical s, which is now the biggest business other than gas and oil in the world. See t aking ___________ off of _________(drug) and putting him/her on a myriad of othe r drugs DOES NOT SOLVE THEIR PROBLEMS, it just masks them with a legal drug rath er than masking them with an illegal drug. It is the lazy mans treatment, meani ng, don t roll up your sleeves and actually find out what is going on with the per son, their past issues and traumas and help them sort through them and work them out, no, no, no, just give them a Dixie cup full of pills and tell them they wi ll have to manage their illness with drugs. It s much easier and a hell of a lot m ore profitable! ______________________________________________ Curriculum A -The 5 Rookie Mistakes DIVISION 6 B REGISTRATION TRAINING CURRICULUM B NARCONON FRESH START NOVEMBER 11, 2012 The 5 Rookie mistakes

There are certain mistakes almost every Reg IT make and do not even realize they are doing these things. If any one of these 5 mistakes are made the Reg Cycle never is able to begin never mind make it to the Website Walkthrough or Close. It is important that you look at these and become so familiar with them and how to avoid them that you never fall into these traps. These 5 mistakes are fatal and no Reg Cycle can survive them, so study them and every day review them to ma ke sure you are not actively committing any of them as they are success prohibit ors, show stoppers, lifesaving preventers and stat killers. Eradicate them and you will find it much easier to make it to the pitch and website walkthrough on most of your calls. 1.Don t Take it Personally The first rookie mistake is taking any communication from the parent, relative o r addict personally. Realize that everything they have tried themselves within the immediate family, extended family and outside help via therapists, outpatie nt and inpatient programs had failed. They are going to be out rudiments and ha ve many ARCx, present time problems and withholds in regards to the addict and t he problems the addiction has caused in general. Realize despite their efforts the addiction has won and the scoreboard has 0 successes and 100 failures. So t aking their communication of anger, frustration, upsets or apathy personally is not analytical. If would not matter who you were (the milkman, mailman, Mike Ty son or the Oracle) their upsets and miss emotion would be directed just the same . Spot it for what it is and do not take it personally. Remember in book 5, Ki ck the Cat and be as exterior from their negative emotions and frustrations as p ossible. If you can put yourself somewhat exterior or outside the situation loo king in you will be much more effective and less likely to take any negative emo tions or upsets personally. 2.They re not an Expert and You re not an Order Taker The second mistake is taking what they want and think they need at face value. The mother says my daughter needs outpatient in Boise Idaho so she can keep her job at Wal Mart and take care of her 2 year old son. You take this data, comput e with it at face value and give her outpatient treatment centers in Boise Idaho . If the addict s mother had all the answers or for that matter any of the answer s she would not be on the phone with you. The parent or relative is restimulate d and full of loss, failures, false datums and clearly does not have a clue what they need. Realize at this point that the Reg Process has not even started yet , all you have done is introduce yourself and then the parent or relative has vo mited a bunch of bad data, losses and then told you what they need and why, if y ou listen and then give them what is being requested the game is over before it even starts. Listening and then acting on what the parents say they need is not very different then listening to the addict and what they say they need once th ey arrive to the center. Picture this, John is a new student at NN SSL and walks up to the ethics officer and tells him hey dude, so I can go to course from like 9am- 12pm on Monday, Wed nesdays and Friday, the rest of the time I need to be shooting hoops because I a m going to in the NBA, oh and I only eat organic beef and chicken, oh and I don t need the sauna and book 5, I am all good there. Do you think the EO is going to take out a notepad and start taking notes and making arrangements based on what the student is saying? NO, Then why would you do that with a PTS, out rudiment s parent that doesn t know the first thing about what their addict son or daughter needs as far as drug treatment and why? It s the same thing as a student on day 1trying to CS their own program, it s laughable. 3.Do not compute, think with, or let their comm affect your TR8. When a parent or relative calls in, realize that things are not going very well for them and their communication is going to be reactive, and all over the place

and they are VERY PTS to their son, daughter or family member. Think back to 7 2 hours before you arrived at Narconon, now look at your parents and how they we re 3 days, 2days, 1 day and the day of you re leaving for treatment. Were things a bit upside down, reactive and all over the place? So taking and granting bein gness, importance and significance to what they are saying is not survival and w ill always lead you one place, a failed Reg cycle. Realize also because despite Mom and Dad s efforts the drug addiction has perpetua ted and because of that, Mom and Dad have copped the condition of the addict. W hat is the highest condition a parent of an 18 year old girl who is shooting her oin and selling her body for money? Do you think the Mom and Dad should be writ ing up Power Change or Affluence on the 2nd Dynamic? The answer is no! and it d oesn t matter if dad is a high powered attorney or Doctor or if Mom is the Preside nt of the PTA (Parent-Teacher Association), that s great and good for them on thei r 3rd dynamic, you are actually speaking with them about their 2nd Dynamic and t hey are an Ethics Particle on their 2nd Dynamic, condition wise most likely Conf usion or Treason. Would it make sense to listen to, compute or think with what s coming out of somebody s mouth that is in lower conditions? NO 4.Do not handle Originations or Objections at the beginning of the call Again everything Mom has tried and believed would work failed, everything Dad ha s tried and believed would work failed, then they have gone to Aunt Betty who is the family opinion leader (because she was a high school guidance counselor and dealt with misbehaving students) and Aunt Betty said make sure you keep her clos e to home so you can go visit and show your support This is Mom or Dad s only stabl e datum and the only straw they are holding onto, no matter what they have to ma ke sure that Suzy is close to home because her seeing the 2year old is the solu tion to her sobriety and getting through the treatment. Now whether it s this fir m or it s more their instinct that they inherently feel the addict should be close to home, you going in and handling them right off the bat and taking up their Stab le Datum and telling them it is wrong, well it s not going to get you very far. Here is a real life example. You re at Starbucks ordering a coffee, someone who y ou have never met before or seen before walks up to you while you are ordering a nd says Hey Dude, don t order that drink, that drink sucks only losers order that d rink you need to order the caramel latte with chai blah blah blah...... what is your response to that going to be?? Why?? Because you don t know them, they have not built ARC with you nor done anything that would make you want to listen to anything they have to say. So bottom line is when on the phone with the public, whatever their originations, objections, wrong stable datum s etc.... DO NOT TAKE THEM UP AND HANDLE THEM GO ON WITH THE REG PROCESS THEY WILL WORK THEMSELVES OU T OR YOU WILL ADDRESS THEM LATER ON AFTER YOU HAVE EARNED THE RIGHT TO DO SO. 5.They re Not a Mind reader so you can just skip ahead and summarize. The family member being introduced into the Reg Cycle is not a Mind reader. Eve ry time a new OL or DM enters into the Reg cycle, you do not just bring them up to speed on what you have spoken about with the other DM s or OL s in 2 minutes. Yo u violate the Technology by doing this. You MUST start at step #1 and build ARC with them and then take them through the same process as you have with the othe r DM or OL. They need to have cognitions and realizations along the way and win d up at the same spot you and the other DM or OL did. Trying to shortcut this i s not recommended and will not produce good results. Ideally you strive on each cycle to get the DM s on the phone right off the bat and any OL as well so you on ly have to go through the TECH 1 or 2 times.

These five errors are show stoppers, avoid them and you will find it much easier to get your 5-8 pitches in every day and with 5-8 pitches in every day you will save more lives and give people their freedom back!!

Chris Bauge Deputy Executive Director Narconon Fresh Start

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