FLIGHT-ATTENDANT TERMINOLOGY.doc | Flight Attendant | Federal Aviation Administration


Terms ABP A/C A/C Left A/C right AED Aft Air Carrier ASAP Definitions Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation. Aircraft The left side of the aircraft, facing forward. The right side of the aircraft, facing forward. Automated External Defibrillator., An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat. Toward the tail section of the aircraft An aircraft operator who is certified by the FAA to engage in air transportation. Airline Safety Action Program: A coordinated program between the FAA, ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of disciplinary action. Air Traffic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system. The domicile city where crewmembers are indefinitely assigned to work. Abbreviation for a choice of beverage. A passenger manifest code that identifies a passenger who is visually impaired. Boarding Pass: A card or printed paper containing seat location and boarding priority information, which passengers present to a customer service agent in order to gain access to an aircraft for boarding. A segment status code in a passenger name record indicating the passenger's boarding priority. Bright A dividing wall within the aircraft (usually extends from floor to ceiling) An airplane seat in the row immediately behind the bulkhead. Captain: (see PIC) The interior section of an aircraft that is occupied by the passengers and cabin crewmembers. Refers generally to an entire cabin crew and not a specific flight attendant position. A period of elapsed time, using either Universal Coordinated or local time, which begins at midnight and ends 24 hours later at the next midnight. Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found. A formal list used to identify, schedule, compare, or verify a group of elements or actions. A device used in place of a fuse, which breaks and electrical current in the event of an overload. Crew Life Vest Complimentary Connection: A Passenger who is making a connection to another flight to reach a final destination. Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual. Any person who is assigned to perform duties on board an aircraft during flight time.

ATC Base Station BEV BLND BP BP Status BRT Bulkhead Bulkhead Seat CA (CAPT) Cabin Cabin Crew Calendar Day CFR Checklist Circuit Breaker CLV COMP CONX CPR Crewmem ber

Emergency Medical Kit . Department of Transportation: A federal agency that focuses primarily on domestic transportation.CRM CRO CRS CSA CSI CXLD CZ DEAF Deplane Deportee D/H Ditch DL DOH Domestic DOT Duty Period EFL ELS Emergency EMG and EMER EMK EMT ESCT ETA ETD ETKT EVAC EXIT EXST EXT External Customer FA Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers. An emergency landing into water. Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities. using either Universal Coordinated or local time between a crewmember's reporting for an assignment involving flight time and release from that assignment by the air carrier. Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight. Estimated Time of Departure. Emergency. Designator code for Delta Airlines. . Date of Hire. A passenger manifest code that identifies a prisoner under law enforcement escort. Transportation between any two points within Puerto Rico. first aid. The period of elapsed time. Extinguisher Any person who is not an employee of Compass Airlines with whom an employee interacts. Child-Restraint System: A government-approved child seat that is designed to protect small children. Cancelled Designator Code For Compass Airlines A passenger manifest code that identifies a passenger who is hearingimpaired. A person who has entered a country illegally and in formally removed from that country at a later date. Evacuation A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row. Virgin Islands. Customer Service Agent Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures within the aircraft cabin. the District of Columbia. To exit the aircraft under normal circumstances. Flight Attendant: An individual who is trained and certified in emergency. the U.467(a)] Emergency Flash Light Emergency Light Switch Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard. cabin preparation and passenger safety duties. Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.also referred to as the Expanded Medical Kit (XMK) Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment. [121. or any state of the United States of America. Estimated Time of Arrival.S. but is not scheduled to perform any specific duties aboard that flight. A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.

Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning. Flight Attendant Manual. or runway areas that could potentially cause damage to an aircraft. Flight Information Display System: Monitors. An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board. Foreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp. Forward: Toward the nose of the aircraft. General Declaration Form: An international document that requires flight information. which are used to display flight information to the public. FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers) Flight. Refers generally to the entire flight crew and not a specific flight crewmember position.FAA FAIR FAK FAM FAM FAR FARF FAST FBI Ferry Flight FFDO FIDS Flight Crew Flight Deck FLT FO FOD FOM Fuselage FWD GEN DEC GRND GSC HAL HAZMAT HDQ Headwind I-94 Form Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws. Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health. who are . taxiway. safety. excluding the wings and empennage. Refers to Halon 1211 fire extinguishers. A form required to be filled out by passengers traveling without a visa. Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes. Ground Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's securityrelated events at the station. damage caused to an aircraft by foreign object debis. numbers of passengers on board and a general declaration of health for all souls aboard. Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR) Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information. Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight. and property when transported by air. concern or question to management. or a designated receptacle for disposing of foreign object debris. The body of an aircraft. First Aid Kt. Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident. names of crewmembers on board. irregularity. Flight Operations Manual: A procedures manual of which the Fight Attendant Manual is an accepted part. which is approved by the FAA for Compass Airlines flight operations. Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located Wind that is moving in the opposite direction an aircraft is traveling. located in airport terminal. First Officer (see SIC). Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.

A procedure of agreement that exists between two or more air carriers. Left Hand Leave of Absence The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. . crew. Inoperative. children. Includes spouse. so that their arrival and departure can be recorded. or other pertinent information. grandparents.I/C ILV Immediate Family INFLIGHT INFO INFT INOP Interline Internal customer IOE IRROP ISC IT Jet Blast Jetbridge Jumpseat Jumpseat Authority Knots LANG LAV Layover Station Leading Edge LED LEO LH LOA Load Factor LOEP Log LRBL MAAS entering the United States. The department that is responsible for the Company's computer hardware. Infant Life Vest. Light-Emitting Diode: Found on the emergency flashlight. It is expressed in percentages. A flight-by-flight record of all operations of an aircraft and its engines. Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts. and network systems. grandchildren. Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight. Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC). parents. areas of operation. The department that focuses solely on flight attendants and in-flight cabin procedures. protected access to an aircraft from the terminal. The engine exhaust power produced when an aircraft's engines are running. stepchildren. List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual. Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb. Lavatory: The official term for an aircraft's restroom. JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person. Irregular Operation. KTS: A speed measurement based on nautical miles traveled per hour. siblings and in-laws. A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance. A city where a crew rests while waiting for the next scheduled flight. flight time. A passenger manifest code that indicates a passenger does not speak or understand English. The forward edge of a wing. this light gives a continuous visual indication of the battery's readiness. An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct. Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction. Information A passenger manifest code that identifies and infant passenger. JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight. software. Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft. Also known as a jetway. stepparents.

The word "passenger". maintained. A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin. A change to the manual (that will be included in a later revision) that must be read. Minimum Equipment List. Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning. Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft. The four phases of a planned emergency. On-the-Job Injury. Used to describe routine operations (without malfunctions) Notification. Classification of commercial jet aircraft that have one aisle and a maximum of six-across seating. National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.MAINT MCD MDT MEL Missed Flight Assignmen t MISC MX Narrpw Bpde NON-REV Normal NPIE NRPS NRSA N/S Maintenance: The department responsible for ensuring the aircraft fleet is properly inspected. Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed. On Time. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit. Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft. Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate. impact and evacuation. repaired and airworthy. Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight. means any passenger regardless of age unless the in qualified by definition. Non-Revenue Space Available (see NON-REV) No Show. Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings. then recorded and inserted into the manual immediately. Passenger Carrying a Firearm. as used throughout the Code of Federal Regulations. Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain) NTSB O2 OHB OJI Operations Bulletin OPS OT OVRWNG PA PAX/PSGR PBE PCFA PETC PIC . Operations: The operations center at each station that monitors and disseminates all pertinent flight information. Passenger. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time. Oxygen Overhead bin. Public Address/Announcement. preparation. Miscellaneous A designator code assigned to flights that have been cancelled due to a maintenance problem.

KLM Royal Dutch Airlines. oxygen masks and gasper vents. prior to Preflight passenger boarding. Quick Reference Handbook: An emergency procedures checklist that flight QRH crewmembers use to properly handle an emergency situation and communicate effectively. Sky Team Air France. Principal Operating Inspector: An FAA official who specifically oversees and air POI carrier at the local level. on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day. China Southern Airlines. using Universal Coordinated or local time. A period of time when a crewmember is on-call for duty and must report to Reserve work within a specified period of time. Ready The time when a crewmember is in uniform and on duty at the airport and is Reserve available for an immediate flight assignment. or be towed by the tug. A required inspection of the cabin interior and emergency equipment. POB Portable Oxygen Bottle. Aeroflot. Quick Reference Checklist: A checklist used by flight crewmembers for various QRC phases of flight. Revenue A passenger who has paid a quoted fare for a reserved seat on board an Passenger aircraft. CSA Czech Airlines. PSK Passenger Service Kit Passenger Service Unit: A panel located above passenger seats that includes PSU the flight attendant call button. Alitalia. Korean Air. A global airline alliance partnership with Delta. RH Right Hand RON Remain over Night RT Recurrent Training: FAA-mandated annual flight attendant training SERV Service. Security Identification Display Area: A restricted area withing an airport that SIDA may only be accessed by authorized personnel who must display proper identification at all times. informative signs and/or placards. A computer record of a passenger's information and itinerary. Revision: A permanent change to the manual that must be read then recorded REV and inserted into the manual immediately. A written requirement established by an air carrier that is expected to be Policy complied with by all appropriate personnel. A period of elapsed time. SOB Souls on Board: The total numbers of individuals on board an aircraft (including PNR . when a Rest Period crewmember is free from duty or responsibility to work. reading lights. Positive Space: A term that describes when a seat assignment is reserved for a PS crewmember or employee who is required to travel on a flight for Company business or operational need. Push-to-Talk: A button on the PA handset that must be depressed in order for PTT announcements to carry over the cabin speaker system An aircraft movement whereby an aircraft tug is used to push and aircraft from Pushback its gate parking position to a position from which it can be moved under its own power. Air Europa and Kenya Airways. Pressurizat A process of controlling airflow into and out of passenger and crew ion compartments to maintain a normal atmosperic pressure for the occupants A logical progression of actions and/or decisions established by an air carrier Procedure with which the appropriate personnel can achieve a specific objective. Airlines.Passenger Name Record. Second in Command: The flight crewmember that assists the PIC with decisionSIC making to ensure the safe operation of a flight (the first officer). PSI Pounds per Square Inch. AeroMexico.

A term that describes the ramp areas of the airport. A passenger manifest code that identifies a service animal traveling with a passenger. Extra Flight crewmember. Systems Operation Control: The Company department that is comprised of Dispatch. Turbulence A passenger manifest code that identifies a passenger who requires escort (such as a unaccompanied minor). requires a wheelchair and also a lift device to ascend and descend stairs. Through Passenger: A passenger who has boarded prior to an arrival into a city. A passenger Manifest code that identifies a passenger who can ascend/descend steps and make his own way to/from cabin seat.SOC SRVA SSR STBY Sterile Cockpit Tailwind Tarmac Taxi TDY Temporary Notice THRU TSA TURB UMNR USPS USSS WCHC WCHR WCHS WDO Weight & Balance XCM XFA XMK Zone crewmembers). Wind that is moving in the same direction an aircraft is traveling. or when a cancellation notice is distributed prior to an expiration date. Window. United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity. Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat). total aircraft weight. which includes all ground operations involving taxi. Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters. Expanded Medical Kit . and all flight operations below 10. United States Secret Service. A process of measuring the distribution of the payload weight. but is able to make his own way to/from cabin seat. Temporary Duty: A temporary assignment to another crewmember domicile. Extra Flight attendant. but is continuing on to another city. The movement of an aircraft on the surface under its own power. then recorded and inserted into the manual immediately. takeoff and landing. A specially trained security detachment that protect the President of the United States and other High-profile political leaders. A passenger manifest code that identifies a passenger who is completely immobile. A temporary change to the manual that must be read. and the resulting center of gravity of and aircraft before flight. A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs.also referred to as an Emergency Medical Kit (EMK) Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes. Crew Scheduling and Maintenance Control personnel. Standby: Any passenger who is waiting for a seat to become available on a flight. .000 feet (except cruise flight) during which all flight deck communication is limited to operational and safety concerns. requires wheelchair for distance to/from AC door. The critical phase of flight. but must be removed on the specified expiration date.

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