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Source of Data

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Information was taken from Guest Satisfaction Surveys supplied by the Courtyard By Marriott Hotel. 400 surveys are sent out randomly to guest paying customers. The following data are for the guest's who stayed at the Boise Courtyard By Marriott in the month of July 1998. Column G Column H How would you rank the Courtyard, in comparison to other hotels in the area, on the room overall 1 = better 2 = same 3 = worse 0 = No Reply

Description of Data
Column A Business trips in the last 12 months Column B First stay at this Courtyard? 1 = Yes 2 = No Column C Would you stay again? Column D Column E Column F How would you rank the Courtyard, How would you rank the Courtyard, How would you rank the Courtyard, in comparison to other hotels in comparison to other hotels in comparison to other hotels in the area, on hotel overall in the area, on overall value for the money in the area, on price 1 = better 2 = same 3 = worse 0 = No Reply 1 = better 2 = same 3 = worse 0 = No Reply 1 = better 2 = same 3 = worse 0 = No Reply

How would you rank the Courtyard, in comparison to other hotels in the area, on overall service 1 = better 2 = same 3 = worse 0 = No Reply

1 = Definitely Will 2 = Probably Will 3 = May or May Not 4 = Probably Will Not 5 = Definitely Will Not

Column O Are you: Column L Prior to your stay at this Courtyard, had you ever stayed at other Courtyard hotels? 1 = Yes 2 = No Column M Are you a Courtyard club member? 1 = Yes 2 = No Column N What is your age?

Column I Did you experience any hotel related problems during your stay? 1 = Yes 2 = No

Column J Were you on a:

Column K Which one of the following best describes the primary purpose of this trip to the Courtyard? 1 = Training 2 = Business meeting 3 = Sales/Customer call 4 = Convention/Conference 5 = Visiting friends/Relatives 6 = Other Leisure 7 = Project Assignment

1 = Female 2 = Male

1 = Business trip 2 = Pleasure trip 3 = Combination of both

Column P Daytime Phone Number? (Area code) 1 = In-state 2 = Out-of-state 0 = No response

Column Q Overall maintenance & upkeep of the property 1 = (10-8) or Pass 2 = (7-1) or Fail 0 = No response See note below

Column R Cleanliness of the room upon entering 1 = (10-8) or Pass 2 = (7-1) or Fail 0 = No response See note below

Column S Attentiveness of staff

Column T Speed and efficiency of check-in 1 = (10-8) or Pass 2 = (7-1) or Fail 0 = No response See note below

Column U Breakfast overall

1 = (10-8) or Pass 2 = (7-1) or Fail 0 = No response See note below

1 = (10-8) or Pass 2 = (7-1) or Fail 0 = No response See note below

Notes: Marriott corporate ranks a persons stay on a scale of 1, being poor, to 10, being excellent. Anything 8 and above is concidered pass. Anything 7 and below is considered as fail.

Count of Were you? Were you? Total 1 27 2 26 3 9 (blank) Grand Total 62 .

Count of Any Problems Were you? 1 2 3 (blank) Grand Total Any Problems 1 10 3 1 14 2 (blank) 17 23 8 48 Grand Total 27 26 9 62 .

Trips 9 6 3 2 5 10 50 5 0 4 30 0 0 50 0 6 70 5 15 15 40 3 60 8 8 3 0 3 15 4 0 0 5 5 2 1 0 25 0 10 48 7 2 22 10 1 1 9 1 60 5 25 30 30 6 120 45 25 0 0 0 3 First Stay Stay Again Hotel Overall Value for money Price Overall Service Room Overall Any Problems Were you? Purpose Other CTYDs CTYD Club 2 1 1 1 1 2 1 2 1 7 1 2 1 2 0 0 0 0 0 2 1 2 1 2 2 1 0 0 0 0 0 2 2 6 1 2 1 3 0 0 0 0 0 2 1 10 2 2 1 2 0 0 0 0 0 1 1 7 2 2 2 4 1 3 3 1 1 1 3 2 2 2 2 1 1 1 1 1 1 1 1 3 1 2 1 2 0 0 0 0 0 2 1 10 2 2 1 4 0 0 0 0 0 2 2 6 2 2 1 3 0 0 0 0 0 2 2 6 1 2 1 3 1 1 2 1 1 2 1 8 1 2 1 2 0 0 0 0 0 2 2 6 2 2 2 1 1 1 1 1 1 1 2 5 2 2 2 1 1 1 1 1 1 1 1 2 1 1 1 1 0 0 0 0 0 2 2 10 1 2 2 1 1 1 2 1 1 1 1 7 1 2 2 2 1 1 2 1 1 2 1 3 1 1 1 2 1 1 1 1 1 2 2 5 2 2 1 4 0 0 0 0 0 1 2 6 1 2 2 3 2 2 2 1 1 2 1 2 1 1 1 3 0 0 0 0 0 2 1 1 1 2 2 1 1 1 1 1 1 2 3 2 1 2 1 2 0 0 0 0 0 2 3 3 1 2 2 3 2 1 1 2 2 2 3 2 1 1 1 2 0 0 0 0 0 2 2 5 1 2 1 3 2 1 1 2 2 2 2 5 1 2 1 3 0 0 0 0 0 2 2 10 1 2 1 1 1 1 2 1 1 2 2 5 2 2 1 1 0 0 0 0 0 2 1 3 1 2 1 2 0 0 0 0 0 2 2 5 1 2 2 1 0 0 0 0 0 2 1 2 1 2 1 3 0 0 0 0 0 2 2 5 2 2 1 3 0 0 0 0 0 1 1 2 2 2 1 2 1 2 2 2 1 2 2 5 1 1 1 2 1 3 3 1 1 2 2 5 2 2 1 2 0 0 0 0 0 2 2 6 2 2 1 3 0 0 0 0 0 1 2 6 1 2 1 2 1 1 1 1 1 2 1 2 1 1 1 2 0 0 0 0 0 2 2 5 2 2 1 3 3 3 1 3 3 2 1 3 1 2 1 3 0 0 0 0 0 2 3 4 2 2 1 3 0 0 0 0 0 1 1 7 2 1 1 3 0 0 0 0 0 2 2 6 2 2 1 3 1 2 2 2 2 1 1 4 2 2 2 1 1 2 2 1 1 2 3 6 1 2 1 1 1 1 1 1 1 2 2 9 1 2 1 2 0 0 0 0 0 2 2 5 2 2 1 1 1 2 2 1 1 2 3 5 2 2 1 1 1 1 2 1 1 1 1 1 2 2 2 1 0 0 0 0 0 2 1 3 1 1 2 2 1 1 2 1 1 2 3 5 1 2 1 2 1 1 2 1 1 1 1 4 1 1 1 2 1 2 2 1 1 2 1 3 1 1 2 3 0 0 0 0 0 2 1 3 1 1 2 1 0 0 0 0 0 2 2 5 1 1 2 1 1 1 1 1 1 1 1 2 1 1 1 2 2 2 1 2 2 2 1 2 1 2 1 2 1 2 2 2 1 2 1 2 1 1 1 3 0 0 0 0 0 2 2 6 2 2 1 1 0 0 0 0 0 2 2 5 2 2 1 1 0 0 0 0 0 2 2 6 2 2 1 1 0 0 0 0 0 2 3 5 2 2 Age 26 54 56 29 24 38 50 39 76 49 44 43 49 40 34 36 33 36 36 49 48 34 45 33 54 31 70 43 54 46 68 23 53 48 73 24 51 41 38 39 46 40 25 40 43 32 43 48 44 38 19 50 68 47 57 46 48 43 47 62 73 41 Female/Male 2 2 1 2 2 1 2 2 2 2 1 1 1 1 1 2 2 2 2 2 1 2 2 2 2 2 2 2 1 2 2 1 1 1 2 1 2 1 2 2 2 1 1 2 2 1 1 2 1 2 1 2 2 2 2 2 2 2 2 1 2 1 Phone 2 2 2 0 0 1 2 2 2 0 2 2 1 2 2 0 2 0 2 2 2 2 2 2 2 0 2 2 2 0 2 0 2 0 0 2 2 2 0 2 2 2 1 1 2 2 2 2 1 2 2 2 2 2 2 2 2 2 0 2 2 0 Maintenance Cleanliness Attentive 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 0 1 0 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 0 1 1 1 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Check-in Breakfast 1 1 1 0 1 0 1 0 1 2 1 1 1 1 1 0 1 2 1 0 1 1 1 1 1 1 1 0 1 0 1 0 1 1 1 0 2 0 1 1 1 0 1 0 1 0 1 2 1 0 1 1 1 0 1 0 1 1 1 1 1 1 1 1 2 2 1 0 1 2 1 0 1 1 1 0 1 1 1 0 0 1 2 0 1 0 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 0 1 0 1 0 1 0 1 0 1 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 .