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General Description – This position will initially be responsible for supporting the daily operations of the Career Connection Center. Goodwill at Place Bridge Academy operates a pre-employment training program which serves refugee and immigrant adults who are struggling to transfer skills and education from home countries to the US workforce. The Career Connection Center is a drop-in center which provides close to 250 direct service contacts every month through classes and case management. Clients include parents of the kids at Place Bridge Academy, a refugee magnet school for Denver Public Schools, as well as a wider community of refugee and immigrant job seekers. At Place Bridge Academy students represent 54 countries and 42 languages. In 2011-12, the C3- Place Bridge Academy served 437 participants representing 20 countries. The Program Support would have a three-fold position. First, he/she would maintain a welcome environment for individuals seeking services from Goodwill. This involves daily office tasks as well as working directly with clients. The work with clients involves an intake process, setting up meaningful case management, as well as facilitating classes. The intern would conduct case management that involves developing a resume, job searching, and filling out online applications. He/She would set up interviews, prepare participants for interviews, and potentially go with participants to the interviews. He/She would also work on providing resources to support employment, which might mean helping the participant locate childcare, sign up for foodstamps, enroll in Medicaid, or anything else that would support employment. In addition, the Program Support Intern will help develop a program to increase parent engagement. This would involve training a select group of parents or community members who would be liaisons to the different communities within Place Bridge Academy. These liaisons would be trained to support their community members to find and maintain meaningful jobs.
Job Title – Career Center Program Support Created By – Hillary Prag Hours – Flexible +- 20/week Location—Place Bridge Academy, Parent Welcome Center, 7125 Cherry Creek Drive North, Denver, CO 80224 Start Date -- Immediately Essential Functions – Manages the daily operations of the Parent Welcome Center at Place Bridge Academy, welcoming individuals in, assessing their needs, and making a plan for follow up Works individually with clients to critique resumes, cover letters and other documents that are necessary for a successful job search Fills out applications with individuals Job searches with individuals Answers to the needs of the school office regarding parents and families, works with the school mental health team to support those needs Case Management of women in training: supporting them with one-on-one tutoring, following up with their level of understanding, discussing questions or concerns they have with the process Supporting the marketing process by which newly graduated doulas find employment Assists in developing a parent engagement program that involves training parent liaisons from different refugee and immigrant communities to assist their communities with employment Attends staff and program meetings as needed to provide updates and progress reports. Provides Leadership, guidance and support to clients. Acts as a positive role model by demonstrating professional appearance and interactions.
Nonessential Functions – Desirable, but not required, aspects of the job. Maintains client files. Enters data into various databases.
Grant-writing Performs job duties in accordance with Goodwill Industries of Denver's ethics and values. Positively promotes the organization, mission, and program of services internally and externally. Uses effective written and verbal communication skills. Uses effective interpersonal skills and treats everyone with dignity and respect. Proposes new ideas for programmatic improvements to management. Returns phone calls, e-mails, and correspondence in a timely manner. Immediately advises supervisor of significant and unexpected problems. Promotes and demonstrates teamwork and cooperation. Completes assignments, projects, reports, and paperwork accurately and timely. Safeguards all Goodwill Industries of Denver property including donated goods. Reports any incidents of theft or unauthorized possession/removal of Goodwill Industries of Denver property.
Knowledge, Skills and Abilities Required – The specific competencies required for job performance.
Education and/or Experience: Bachelor’s Degree in related field and relevant professional experience. Must possess experience working with international populations. The ideal candidate would have a desire to promote women’s entrepreneurial projects and have an interest in business development and marketing as well as health care. Certificates, Licenses, Registrations: Must possess a current Colorado driver’s license. Ability to drive on company business. Ability to be insured by organization's insurance carrier. Ability to pass a criminal background investigation. Action Oriented: Enjoys working hard; is full of energy for things s/he sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Confidentiality: Ability to safeguard and control restricted information. Priority Setting: Spends time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Planning: Sets objectives and goals; breaks down work into process steps; measures performance against goals; evaluates results. Time Management: Uses time effectively and efficiently; values time; concentrates efforts on more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Motivating Others: Creates a climate in which people want to do their best. Empowers others. Pushes tasks and decisions down to appropriate people. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortable; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Supervisory Responsibilities – The scope of the person’s authority, including a list of the jobs that report to the incumbent. There is no direct supervision of other staff associated with this position.
Physical Demands and Work Environment – The physical demands and work environment described here need to represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working environment can include descriptions like inside/outside, standing/sitting, noise level, etc. related to this position.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color visions, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The noise level in the work environment can be loud at times. The work area will be in a high traffic office area with multiple clients.
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