Global LifeStyle Group

Business Focused Technology Solutions
Swayam Infologic

Page 1 CONFIDENTIAL DOCUMENT

Meeting Agenda

• • • • • •

Terms of Reference Business Analysis Requirements for Future Consideration Technology Engagement Model Next Steps

Strategic Partnership

Business Focused Technology Solutions
Swayam Infologic

Page 2 CONFIDENTIAL DOCUMENT

Terms of Reference

• • • •

Initial lead from Srikanth. Briefing session on the process by Francesco Organizational perspective explained by Srinivas. Future Engagement Model to be discussed

Business Focused Technology Solutions
Swayam Infologic

Page 3 CONFIDENTIAL DOCUMENT

Business Analysis

Business Focused Technology Solutions
Swayam Infologic

Page 4 CONFIDENTIAL DOCUMENT

System Objectives
Prototype, Sign-off , Develop and Deploy, Train

Manual Process •

Transition Journey

With New IT System

Automation to enhance business value • Swift business processes with quick turnaround • Data Integration, Confidentiality & Availability • Business Intelligence (Dashboard / KPIs / Reports) • Compliance to industry best standards • Global Reach to Customers (Web and Mobile)
Business Focused Technology Solutions
Swayam Infologic

Page 5 CONFIDENTIAL DOCUMENT

Current Context
• • •
• Manual Process

Current process is a Manual Process All the recordings are made in a manual way in excel All the data is stored manually and client is contacted based on the date specified for their travel ,all this is done by checking the entries Physical presence of the person who should update the traveller is a dependency

Business Focused Technology Solutions
Swayam Infologic

Page 6 CONFIDENTIAL DOCUMENT

Current Process of the Client
Client makes a call to the travel planner

Takes the call

Actor1-Client

communication
Actor2-Manager

Gathers the requirements and stores them in the excel sheet in the a format specified to them

Gets into the contact of the client as and when to update the plan

Business Focused Technology Solutions
Swayam Infologic

Page 7 CONFIDENTIAL DOCUMENT

Current Process

Business Focused Technology Solutions
Swayam Infologic

Page 8 CONFIDENTIAL DOCUMENT

Proposal Context
• • • • • • • • • •

Automation

Automation of the current process Factor of miscommunication is reduced Data confidentiality will be increased to greater extent Easy tracking on the travel plans of the clients Standards will be ensured in communication Reports can be generated in time and handy always Web & Mobile based Tool -Physical presence is no more a criteria Business Intelligence will enable us making wise decision CMS will help you to update your site dynamically. CRM helps you to maintain your customer information.

Business Focused Technology Solutions
Swayam Infologic

Page 9 CONFIDENTIAL DOCUMENT

Proposed Service

Business Focused Technology Solutions
Swayam Infologic

Page 10 CONFIDENTIAL DOCUMENT

Business Focused Technology Solutions
Swayam Infologic

Page 11 CONFIDENTIAL DOCUMENT

User Interaction Business Process Flow

Traveler or Client

Automation Process

Manual Process

Web application user

Mobile application user

Call the Travel planner with numbers provided in the site

Business Focused Technology Solutions
Swayam Infologic

Page 12 CONFIDENTIAL DOCUMENT

Requirements for Future Consideration
• Integration with the CRM leads to:  Helps to maintain customer database in the most economical way.

 Helps to update regularly on various packages, newsletters, offers & discounts etc..
 Helps to obtain feedback from the customers which will help in improvising the process.  Acquire frequent Online Survey and Feedback on Service Quality from the customers  Attain Suggestions for Future Improvements and Services  Improve Customer Loyalty Index, Premium Membership and Reward Points

Business Focused Technology Solutions
Swayam Infologic

Page 13 CONFIDENTIAL DOCUMENT

Technology

Business Focused Technology Solutions
Swayam Infologic

Page 14 CONFIDENTIAL DOCUMENT

Technology Landscape
3rd party API integration
Payment Gateway Integration

Social Media Integration

Internet Browser(Web Application)
Core Software Product

Mobile Application

CMS Application

Web Application Server

DB Application
Business Focused Technology Solutions
Swayam Infologic

Page 15 CONFIDENTIAL DOCUMENT

Web Application

Web Application

Cross Browser Platform

Mobile

Application Download

Hosting the Web Application(Cloud/ Dedicated/Shared)

Stores data into the database

Displays available packages list and how to pay via payment gateway

Push Notifications for Apps

Business Focused Technology Solutions
Swayam Infologic

Page 16 CONFIDENTIAL DOCUMENT

Mobile Application

Mobile application for the user

Cross Mobile Platform

User Authentication

User interface to check Available packages

Booking and payment facility for selected package

Latest Notifications about the plan

Business Focused Technology Solutions
Swayam Infologic

Page 17 CONFIDENTIAL DOCUMENT

Engagement Model

Business Focused Technology Solutions
Swayam Infologic

Page 18 CONFIDENTIAL DOCUMENT

Engagement Roadmap
Jan’13 Feb’13 1. Contract Sign Off Mar’13 Apr’13 May’13 Jun’13 Jul’13 Aug’13 Sep’13

2.
3.

Requirements Finalization
Prototype/Wireframe for WebApp

4.
5. 6. 7. 8. 9. 10. 11.

Prototype/Wireframe for Mobile App
Website Development Mobile Application Development Deployment to Test Server Web Application Testing Mobile Application Testing UAT(User Acceptance Testing) Setup Platform for Hosting and Support

12. Final Rollout/Go-Live Business Focused Technology Solutions
Swayam Infologic

Page 19 CONFIDENTIAL DOCUMENT

Team Structure
Delivery Head

Project Manager

Mobile Dev Lead

Web Dev Lead

Business Analyst

iOS Developers
Business Focused Technology Solutions
Swayam Infologic

Android Developers

Web Developers

Test Engineer
Page 20 CONFIDENTIAL DOCUMENT

Engagement Governance
Global Lifestyle Group
Sr. Executive Team
Francesco

Swayam
CEO - CK Level 4

Executive Team

Francesco

Global Sales Head

Raj Madabushi

Level 3

Bhaskar- Delivery Head Management Team IT Head Swayam Project Manager

Escalation Path

Level 2

Srikanth– Business Manager

IT Head
Delivery Team

Technical Leads Web Designer Test Engineer

Level 1

End Business Users

Developers

Level 0

Business Focused Technology Solutions
Swayam Infologic

Page 21 CONFIDENTIAL DOCUMENT

QA Process

Unit Level
• • • • • • Coding Standards Code Review Commenting Code Unit Testing Configuration Audit Bug fix & release

System Level
• Test Scenarios • System Test Cases • Execution of System Test Cases • Maintain Defect Log in Mantis

User Level
• Requirements Clarification • Review Test Cases • Define UAT scenarios / criteria • Conduct UAT • UAT signoff

Developers

Test Engineer

GLG

Business Focused Technology Solutions
Swayam Infologic

Page 22 CONFIDENTIAL DOCUMENT

Release Management Process
Minor Release -Y
Sprint Level Release

Major Release -X
Production Release

UI Changes

Bug Fixes during testing
Priority Requirements Informal UAT Release

Change Requests Full Functionality UAT fixes User Improvements

Release version format GLG X.Y referred across Code Drop Label, Defect Log, Release Notes and Software Label Owner – Swayam PM

Release version format GLG X.0 referred across Code Drop Label in VSS, Defect Log, Release Notes and Software Label Owner – Swayam PM

Release Demonstration Sign-off from GLG

Release Demonstration Sign-off from GLG

Business Focused Technology Solutions
Swayam Infologic

Page 23 CONFIDENTIAL DOCUMENT

Reporting & Communication
Frequency
Daily

Discussion Topic Communication Mode
Planning Progress Review Clarifications Chat Messenger VOIP Phone Emails

AIMs Participants
Francesco / Matteo

Swayam Participants
BA PM Tech Leads

Weekly

Weekly Minor Releases
Monthly Major Releases

Conference Calls (Audio)
Conference Calls (Audio)

Francesco Matteo
Francesco

BA PM Tech Leads
Delivery Head BA PM Tech Leads

Monthly

Quarterly

Best Practices Lessons Learnt Vs. Improvements

Conference Calls (Audio / Video)

Francesco

Global Sales Head CEO

Business Focused Technology Solutions
Swayam Infologic

Page 24 CONFIDENTIAL DOCUMENT

Proposed Development Model
Study and Analysis
Release Planning Sign Off Solution Design

Initial BRS and Requirements signoff

Development

Use Cases Definition

This is iterative 4 or 6 week interval process for development, QA and delivery of each release.

UI Design

Release For UAT

QA

This is initial phase of the development cycle to analyze, develop a UI , get specs signoff and finalize release planning for next four releases.

Updated BRS

Phase 1

Phase 2

Updated Solution Design Document

Delivery and handover of the final product

Further Engagement Model - Agile
 Swayam will follow Agile based strategic partnership (Time and Material) model.
Swayam allocated resources will be managed by a Swayam project manager who will also act as point of contact for GLG for all technical conversations. Swayam PM will work with GLG contact and agree on all the requirement backlog and release items before every release. A Major release is a 4 to 6 weeks design, develop, QA and release for UAT process. .
All features

prioritised
Requirement Backlog

Monthly releases

Completed Product

Quality Assurance

Deliverables
Project Deliverable Primary Author Reviewers & Approvers

Business Requirements Specification)

GLG and Swayam
Swayam Business Analyst /Technical Lead Industry Coding Standards Swayam Developer

GLG IT Contact

Prototype (Web and Mobile version)

Swayam Technical Lead

Solution Design Document Pro gramming Standards Source Code

GLG IT Contact

Minor and Major Release Plans

Swayam Project Manager

GLG IT Contact

System Test Plan, System Test Cases , System Test Results and Project Quality Report System Deployment Document

Swayam Quality Analyst

Swayam Technical Architect

Swayam Developer

GLG IT Contact

Offshore IT Services Rate Card
S No 1
2 3 4 5

Role Project Manager
Business Analyst Web Technology Lead Mobile Technology Lead Web Developer

Location Offshore
Offshore Offshore Offshore Offshore

Day Rate (£) £150
£110 £110 £110 £100

Average Days per Month 5
10 10 10 20

6
7 8 9

iOS Developer
Android Developer Test Engineer UI Designer

Offshore
Offshore Offshore Offshore

£100
£100 £90 £90

20
20 10 5

Business Focused Technology Solutions
Swayam Infologic

Page 29 CONFIDENTIAL DOCUMENT

Estimated Project Costs (Ballpark)
Development and Setup Cost

On-going Support and Maintenance Cost

Business Focused Technology Solutions
Swayam Infologic

Page 30 CONFIDENTIAL DOCUMENT

Commercials – Assumptions
Terms & Conditions: 1) The pricing is based on very high level understanding and clarifications through the initial meetings over telephone conference calls. 2) Time & Material Model will be used as a transparent billing on the actual effort by applying the individual resource rate card 3) Travel and incidental expenses to customer site will be charged in addition to consultancy fees. For eg:- Train travel to Client office location 4) Senior Management resources (Delivery Head and Global Sales Head) are not charged to the project budget and their time invested to build relationship and trusted delivery model 5) Invoices will be sent at the month end on actuals (Actual effort * respective day rate card) 6) Payment Terms cycle time will be 30 days from the submission of invoice. 7) £5,000 advance to be paid after the Contract sign-off as token amount 8) Any change requests are subject to re-estimation and quotation process. 9) The Amber color quoted estimates are very high level that can be reviewed after scope finalization 10) User testing and pilot phases require dedicated staff from GLG to for acceptance of the software and promote to Live environment. 11) All third party APIs or Software's costs for the production servers are taken care by GLG. 12) Hosting Infrastructure and Servers are taken care by GLG
Business Focused Technology Solutions
Swayam Infologic

Page 31 CONFIDENTIAL DOCUMENT

Our Locations
Address INDIA Swayam Infologic Pvt Ltd #102 , Hitech Pearl, Plot No: 7 & 8, Madhapur, Hyderabad, A . P - INDIA - 500 081 Tel : +91 (0) 40 40265849 Fax : +91 (0) 40 23310053 United Kingdom Swayam Infologic UK Limited Atrium Court, The Ring, Bracknell, Berkshire, RG12 1BW Tel : +44 (0) 1344988260 Fax : +44 (0) 2071839608 South Africa Vision House 45 Forest Drive, Pinelands, Cape Town Tel : +27 (0) 21 531 4097 Fax : +27 (0) 21 531 4096 USA Swayam Infologic, Inc. 5212 Manhattan Drive, Springfield IL 62711, USA Tel : +1 (0) 217 9530768 Fax : +1 (0) 217 9530768 Location Map

Business Focused Technology Solutions
Swayam Infologic

Page 32 CONFIDENTIAL DOCUMENT

Next Steps

Request For Information

Swayam to Present Roadmap

GLG to feedback and provide additional information GLG and Swayam to agree Budget and Timelines

25/Jan/13

Request For Quotation Request For Proposal

Swayam to provide a Ball park Monthly Project Cost

08/Feb/13

01/Feb/13

Swayam to Provide a detail Proposal

Swayam and GLG to sign-off the Contract
Page 33 CONFIDENTIAL DOCUMENT

Business Focused Technology Solutions
Swayam Infologic

Strategic Partnership

Business Focused Technology Solutions
Swayam Infologic

Page 34 CONFIDENTIAL DOCUMENT