DEL VILLAR VASQUEZ DOUGLAS 8305534 GUTIERREZ VILLEGAS CLAUDIA 6812899 LOZA QUENTA J.

J. GABRIEL 6822937 MAMANI MURGA JOS 6946164

Here comes your footer Page 2

DESCRIPCION
Jet Express es un Courier, que se dedica a el envi y entrega de sobres y paquetes en Bolivia.

UBICACION

DIRECCION
Jet Express Courier, Heriberto Gutirrez 2460, cerca de la plaza Isabela Catlica, Sopocachi, La Paz - Bolivia Tel.: (5912) 244--5044 Fax: (5912) 244-3298

Impresora

SISTEMAS

SALA DE JUNTAS
BAO

BALCON

EXPORTACIONES E IMPORTACIONES Impresora

CONTABILIDAD
Impresora

Here comes your footer Page 7

Equipos Nombre_ Codigo_Pc Dispositiv CPU o PB_CD-AD CD-AD Intel Celeron 430 PB_CD-01 CD-01 Intel Atom Lugar_Instalaciion Sistema Operativo IP Responsable email gonbil_5@hotmail.co m telefono

PB_CD-02 PB_CD-03 PB_CD-04 PB_CD-05 PB_CD-06 PB_CD-07 PB_CD-08 PP_CD-09 PP_CD-10 PP_CD-11 PP_CD-12 PP_CD-13 PP_CD-14

CD-02 CD-03 CD-04 CD-05 CD-06 CD-07 CD-08 CD-09 CD-10 CD-11 CD-12 CD-13 CD-14

Intel Pentium 4 Intel Atom Intel Pentium 4 Intel Celeron D 331 Intel Pentium III Intel Pentium III Intel Atom Intel Pentium 4 Intel Pentium 4 Intel Pentium III Intel Atom Intel Pentium 4 Intel Pentium 4

Atencion al Cliente Windows XP Professional SP3 Gerencia Windows XP Professional Media Center Edition Atencion al Cliente Windows XP Professional SP3 Atencion al Cliente Windows XP Professional SP3 Atencion al Cliente Windows XP Professional SP3 Operaciones Windows XP Professional SP3 Operaciones Windows XP Professional SP2 Operaciones Windows XP Professional SP2 Operaciones Windows XP Professional SP2 Sala de Juntas Windows XP Professional SP2 Exportaciones e Windows XP Importaciones Professional SP2 Exportaciones e Windows XP Importaciones Professional SP2 Exportaciones e Windows XP Importaciones Professional SP2 Contabilidad Windows XP Professional SP2 Contabilidad Windows XP Professional SP2

192.168.1.10 Tec. Alejandro E. Arce 192.168.1.11 Secretaria Rosario Martinez

192.168.1.12 Tec. Alejandro E. Arce 192.168.1.13 Tec. Alejandro E. Arce 192.168.1.14 Tec. Alejandro E. Arce 192.168.1.15 Secretaria Carla Apaza 192.168.1.16 Secretaria Carla Apaza 192.168.1.17 Secretaria Cristina Antelo 192.168.1.18 Secretaria Carla Apaza 192.168.1.19 Marco Antonio Quino gonbil_5@hotmail.co Flores m 192.168.1.20 Jose Flores Aruquipa floresaru6_2@hotmai l.com 192.168.1.21 Helen Sanchez helencita_69@hotmai Fernandez l.com 192.168.1.22 Lourdes Jimenez lujimenez23@hotmail Olea .com 192.168.1.23 David Villagra david_65@hotmail.co Aranda m 192.168.1.24 Alan Tola Apala ilialan_322@hotmail. com

2154854 2156598 2245689 2141516 2659863 2564589

BASE DE DATOS
Equipos PP_CD-15 PP_CD-16 PP_CD-17 CD-15 CD-16 CD-17 Intel Pentium 4 Intel Pentium 4 Intel Core Duo Contabilidad Contabilidad Sistemas Windows XP Professional SP2 Windows XP Professional SP2 Windows XP Professional SP2 Windows XP Professional SP3 Windows XP Professional SP3 Windows XP Professional SP2 192.168.1.25 Rosario Aguilar Soria 192.168.1.26 Juan Gonzales Bilbao 192.168.1.27 charoagui_65@hotmai 2235868 l.com juanes_gon32@hotma 2252656 il.com

PP_CD-18
PP_CD-19 PP_CD-20

CD-18
CD-19 CD-20

Intel Core Duo

Intel Core Duo Intel Pentium 4

Sistemas
Sistemas Sala de Juntas

192.168.1.28
192.168.1.39 192.168.1.40

Here comes your footer Page 11

BASE DE DATOS
Impresoras
Id 1 Codigo_Imp PB_I1 Marca HP Modelo LaserJet 1020 Tipo Impresora Interface de Conexion LPT1 Lugar de Trabajo Atencion al Cliente Responsable Tec. Alejandro E. Arce

PB_I2

HP

Deskjet F2400 series iP1200

Impresora

USB

Operaciones

Tec. Alejandro E. Arce

PB_I3

Canon

Impresora

LPT1

Gerencia

Tec. Alejandro E. Arce

PP_I4

Canon

CanoScan LiDE 20/N670U/N676U

Scanner

USB

Exportaciones e Importaciones

Tec. Alejandro E. Arce

PP_I5

Canon

BJC-2100

Impresora

LPT1

Contabilidad

Tec. Alejandro E. Arce

PP_I6

Canon

iP1200

Impresora

LPT1

Sistemas

Tec. Alejandro E. Arce

Here comes your footer Page 12

BASE DE DATOS

Disp_Red
Codigo_Di sp R-1-01 I d 1 Tipo Router Marca TP-LINK Modelo TL-WR741ND MAC F4-EC-38F9-E3-B2 IP defecto 192.168.1.1 Estado Activo Responsable Edwin Tarqui Lopez C_electronioo tarquilop32@hotm ail.com

R-PB-02

Router

ZTE

ZXDSL 831 II

C8-D5-FE72-D2-69

Activo

Edwin Tarqui Lopez

tarquilop32@hotm ail.com

Here comes your footer Page 13

Here comes your footer Page 14

LA HERRAMIENTA

NetCrunch es un software comercial para el monitoreo de red multiplataforma , desarrollado por Adre Software, Inc.. Este programa monitorea 65 servicios de red, aplicaciones de Windows; Sistemas Windows, Linux, BSD, Mac OS X, NetWare y dispositivos SNMP ; centraliza la gestin de fallas recolectando y alertando eventos de diferentes fuentes, incluyendo el registro de eventos de Windows, syslogs y trampas SNMP. Adems presenta la topologa de la red fsica y lgica al mismo tiempo que se actualizan las vistas grficas dinmicas automticamente.

MANUAL DE PROCEDIMIENTO

Here comes your footer Page 16

Here comes your footer Page 17

Here comes your footer Page 18

Here comes your footer Page 20

VISTAS PERSONALIZADAS

Here comes your footer Page 21

MAPA DE RED

Here comes your footer Page 22

DETECCION DE FALLOS

Here comes your footer Page 24

Here comes your footer Page 25

FALLOS
Fecha
09/03/2013

Tipo de Alerta
Error

Descripcion
Service PING on CELCOM (192.168.1.11) is Down

Maquina
PC1-PB

09/03/2013
09/03/2013 11/03/2013 11/03/2013 11/03/2013 11/03/2013 11/03/2013

Error
Error Error Error Error Error Error

Host user-PC(192.168.1.12) is Down

Host user-PC(192.168.1.13) is Down Host (192.168.1.15) is Down Service CIFS/SMB is Down (192.168.1.17) is Down Service CIFS/SMB is Down (192.168.1.18) Service HTTPS on user-PC (192.168.1.16) is Down Service DNS 192.168.1.10 (192.168.1.10) is Down

PC2-PB
PC3-PB PC5-PB PC7-PB PC8-PB PC6-PB R1-PB

12/03/2013
12/03/2013 12/03/2013 12/03/2013 12/03/2013 13/03/2013 13/03/2013

Error
Error Error Error Error Warning Error

Service PING on 192.168.1.16(192.168.1.16) is Down

Host (192.168.1.16) is Down Service PING on (192.168.1.21) is Down Service PING on (192.168.1.23) is Down Service PING on (192.168.1.15) is Down When value of ping!Round trip time is over 1000 ac Host 192.168.1.18 (192.168.1.18) is Down

PC6-PB
PC6-PB PC11-1 PC13-1 PC5-PB PC1-PB PC8-PB

14/03/2013
14/03/2013 14/03/2013 15/03/2013 15/03/2013 15/03/2013 15/03/2013

Error
Error Error Warning Error Error Information

Service PING on (192.168.1.16) is Down

Service PING on user-PC(192.168.1.24) is Down Service PING on (192.168.1.24) is Down When value of PING|% Failure Rate is over 25 Service PING on (192.168.1,25) is Down Service HTTP on 192.168.1.23 (192.168.1.23) is Down Service HTTP on User-PC (192.168.1.22) is Up

PC6-PB
PC14-1 PC14-1 PC16-1 PC15-1 PC13-1 PC12-1

REGISTRO DE EVENTOS

Here comes your footer Page 27

GRAFICO DE FALLAS
Proporciones de Fallas
# is DOWN
# is DOWN

24,14% # HTTP(S) is DOWN

13,79% # CIFS/CMB is DOWN 17,24% # PING is DOWN # DNS is DOWN 31,03% 3,45% 10,34%

# HTTP(S) is DOWN

Fallas

# CIFS/CMB is DOWN

# PING is DOWN

0%

20%

40%

60%

80%

100%

# DNS is DOWN

Porcentajes

# Dead Drops # PING warnings

# Dead Drops

Here comes your footer Page 28

PING is Down

Esto quiere decir QUE EL HOST anfitrin con el que se est tratando producir un ECO est abajo o no se puede operar en la red.

Here comes your footer Page 29

Host is Down
El funcionamiento del enchufe fall porque el organizador designado estaba mal.

Here comes your footer Page 30

Service CIFS/SMB is down

El Bloque de mensajes de servidor (SMB) es un protocolo de uso compartido de archivos de red, y como se aplica en Microsoft Windows se conoce como protocolo Microsoft SMB. Common Internet File System (CIFS) File Access Protocol . El tcnico de referencia para CIFS de Microsoft Corporation en el sistema comn de archivos de Internet (CIFS) Protocolo de acceso a ficheros . Microsoft SMB funcionalidad adicional Protocolo incluye lo siguiente:

Dialect negotiation Dialecto negociacin

La determinacin de otros servidores de protocolo SMB de Microsoft en la red, o navegar por la red.
Here comes your footer Page 31

Service HTTPS is Down

Down (maquina no activa)

Puedo caerse https porque un servidor puede estar deshabilitado o no existe la conexin correcta.

Verificar que la maquina este conectada

Esta conectada?

Verificar que los cables conecten la red correctamente

Conectar la maquina Esta conectada correctamente

Verificar la conexin Corregir la instalacion

Existe conexin?

Here comes your footer Page 32

Fin

Dead Drop.
Un dispositivo est conectado a la conexin de pared, pero la conexin no est activada.

Here comes your footer Page 33

AGENDA
Tipo de Alerta Fecha 09/03/2013 09/03/2013 09/03/2013 11/03/2013 11/03/2013 11/03/2013 11/03/2013 11/03/2013 12/03/2013 12/03/2013 12/03/2013 12/03/2013 Error Error Error Error Error Error Error Error Error Error Error Error Service PING on CELCOM (192.168.1.11) is Down Host user-PC(192.168.1.12) is Down Host user-PC(192.168.1.13) is Down Host (192.168.1.15) is Down Service CIFS/SMB is Down (192.168.1.17) is Down Service CIFS/SMB is Down (192.168.1.18) Service HTTPS on user-PC (192.168.1.16) is Down Service DNS 192.168.1.10 (192.168.1.10) is Down Service PING on 192.168.1.16(192.168.1.16) is Down Host (192.168.1.16) is Down Service PING on (192.168.1.21) is Down Service PING on (192.168.1.23) is Down PC1-PB Edwin Tarqui Lopez PC2-PB Edwin Tarqui Lopez PC3-PB Edwin Tarqui Lopez PC5-PB Marco Antonio Quino Flores PC7-PB Jose Flores Aruquipa PC8-PB Helen Sanchez Fernandez PC6-PB Lourdes Jimenez Olea R1-PB David Villagra Aranda 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Descripcion Maquina Responsable # is DOWN # HTTP(S) is DOWN # CIFS/CMB is DOWN # PING is DOWN # DNS is DOWN # PING warnings

PC6-PB Alan Tola Apala PC6-PB Rosario Aguilar Soria PC11-1 PC13-1 Juan Gonzales Bilbao Lourdes Jimenez Olea

12/03/2013
13/03/2013 13/03/2013 14/03/2013 14/03/2013 14/03/2013 15/03/2013 15/03/2013 15/03/2013 15/03/2013

Error
Warning Error Error Error Error Warning Error Error

Service PING on (192.168.1.15) is Down

When value of ping!Round trip time is over 1000 ac Host 192.168.1.18 (192.168.1.18) is Down Service PING on (192.168.1.16) is Down Service PING on user-PC(192.168.1.24) is Down Service PING on (192.168.1.24) is Down When value of PING|% Failure Rate is over 25 Service PING on (192.168.1,25) is Down Service HTTP on 192.168.1.23 (192.168.1.23) is Down

PC5-PB David Villagra Aranda

PC1-PB Alan Tola Apala PC8-PB Rosario Aguilar Soria PC6-PB Rosario Aguilar Soria PC14-1 PC14-1 PC16-1 PC15-1 PC13-1 PC12-1 Lourdes Jimenez Olea David Villagra Aranda Alan Tola Apala Rosario Aguilar Soria Edwin Tarqui Lopez Edwin Tarqui Lopez 7 Porcentaje 24,14% 4 13,79% 5 17,24% 1 1 1 1 1 1

1
1

1 1 1 1 1

Information Service HTTP on User-PC (192.168.1.22) is Up

9 31,03%

1 3,45%

3 10,34%

29 100,00%

Here comes your footer Page 34