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IT Service Management

MSc The course is aimed at students who wish to develop a career within the many areas of IT Service Management including IT service strategy, design, delivery and support, project, change and transition management, quality initiatives and continual improvement. Exemptions for ITIL professional courses are available through this course. Information Sciences recognises the importance of career-centred skills and therefore modules are aligned to 'Skills Framework for the Information Age' (SFIA®). The course is industry and employability focussed, and provides a platform for global and entrepreneurial opportunities.

Course content
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management. It is now recognised that information is the most important strategic resource that any organisation has to manage, and that this information is not managed or exploited if ICT systems and services are below the required quality. The global body, itSMF, ensures the adherence of quality and standards in the provision of IT Services underpins the importance of IT Service Management and the quality of staff employed in this profession. This course addresses the need to understand the responsibilities, components and opportunities for IT Service Management, an area of expanding job opportunities and skill shortages in the modern world of business computing and service delivery. The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today's computing and management expectations. The course encompasses IT Service Management

Course level

Modes of study
Part time, Full time, Distance learning

UCAS or UKPASS details
UKPASS code: 031487

Length of study
One to three years

Northampton Business School

Park Campus

Course contact

through a series of progressive units developing the student's knowledge from fundamental concepts, through to units addressing IS strategy, management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL.

considered on an individual basis.

Career opportunities
Graduates from this course have excellent career prospects in the field of IT service management. They are equipped with the skills for outsourcing, IT and business strategic planning, service delivery and support, continuity planning, application and infrastructure management. Graduates are prepared for employment in all areas of service management from help desk through to second and third level work in IT support. They have the knowledge and expertise to lead projects such as outsourcing management, contingency planning, strategic alignment, implementing continuous improvement, reducing costs, project and change management.

Special course features


Perfect course for IT students wishing to move into IT service management IT service management has expanding job opportunities

Typical modules


Implementing Service Management Information Systems Development Project and Change Management Quality and IT Service Provision Strategic information Systems and Quality Management Knowledge, Asset, Access and Event Management

Types of assessment
The course has a mixture of assessment involving practical work, essays, reports based on real-world provision, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year the 10-15,000 word applied research project is a key element of the course.

Entry requirements
Candidates will normally hold a recognised first or second class honours degree (or equivalent), or a postgraduate qualification for which a degree or HND qualification was a necessary entry requirement. Applicants with relevant work experience in the IT field and related professional qualifications i.e. ITIL®, will be