Professional Documents
Culture Documents
City address: 65 N Reginaville Apartelle, Jalandoni Street, Jaro, Iloilo City, 5000
Mobile number: 09283346391
Email address: rachelramos_1986@yahoo.com
Summary:
Professional Experience:
Training Officer
November 2007 – Present
• Handled classroom training for new hires; communication and sales
• Handled skills enhancement program for bottom senior agents
• Responsible in the facilitation of routine call calibration and transfer
of agents per department
• Prepared and rolled out modules for further training; leadership,
teambuilding, sales and communication
• Monitored trainees’ and bottom agents’ performance for evaluation
• Did the final interviews with applicants for open positions
Telemarketer
CS: Financial Services Department
July 2006 – January 2007
• Called as a back up agent for several accounts
• Handled one campaign as a primary agent for 2 months
resume of rachel s. ramos, page 2
EPLDT – Ventus
Molo, Iloilo City
Education:
• Excellent written and verbal communication skills. Creative use of grammar and
able to spontaneously deliver a conversation.
• Good interpersonal skills. Able to relate well with co-workers and supervisors.
• Talented, independent, task-oriented and reliable. Delivers quality assignments on
time.
• Very flexible and open-minded. Able to multi-task. Accepts comments and
criticisms as a form of improvement.
• Determined, hardworking and detailed. Able to work long hours.
• Exudes optimism and altruism. Easily motivates people. Often gives
constructive criticism.
References:
Rogylle Gabasa
Medical Representative
Glaxo Smith-Kline
(Former Accounts Manager for CSMS)
+639178887633
Ace Viñarta
Quality Assurance Analyst
Convergys, Bacolod Site
(Former Training Officer for CSMS)
+639052904927