BEST PRACTICES GUIDE

M anual HeadStart Restore
8 December 2011 • Revision 3

BEST PRACTICES GUIDE
Copyright © StorageCraft Pty Ltd 2011 This document may not, in whole or part, be copied, photocopied, reproduced, translated, reduced or transferred to any electronic medium or machine-readable form without the prior consent in writing from StorageCraft. THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS PUBLICATION COULD INCLUDE TECHNICAL INACCURANCIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED INTO NEW EDITIONS OF THE PUBLICATION. STORAGECRAFT MAY MAKE IMPROVEMENTS AND / OR CHANGES IN THE PRODUCT(S), AND / OR THE PROGRAM(S) DESCRIBED IN THIS PUBLICATION AT ANY TIME. StorageCraft, the ShadowProtect logo and ShadowProtect are the trademarks or registered trademarks of StorageCraft Technology Corporation, in the United States and / or in other countries. All other names and trademarks are the property of their respective owners. Document ID: Revision: Date: Author(s): BP000006 3 8 December 2011 Jack Alsop & Matt Thompson-Moltzen StorageCraft Asia Pacific

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BEST PRACTICES GUIDE

Table of Contents
Synopsis ......................................................................................................................... 5 The procedure step by step .......................................................................................... 5 The procedure illustrated ..................................................................................... 5 Step 1: Boot from the recovery CD ...................................................................... 6 Step 2: M ap the network drive ............................................................................. 9 Step 3: Restore and finalise ................................................................................ 11 Step 4: Perform a HIR ......................................................................................... 24 Step 5: chkdsk the volum e(s) ............................................................................. 26 Step 6: Boot ......................................................................................................... 26 References .................................................................................................................... 33 Products affected ................................................................................................ 33 Platform s affected ............................................................................................... 33 Replaces article ................................................................................................... 33 Supplem ental articles ......................................................................................... 33

M anual HeadStart Restore | iii

BEST PRACTICES GUIDE .

The procedure illustrated The procedure to perform a pull HSR is illustrated in Figure 1.BEST PRACTICES GUIDE Synopsis This Best Practices Guide will cover the methodology to perform a manual or pull HeadStart Restore (HSR) from the ShadowProtect recovery CD.3.8 GiB) The recovery will be performed to a virtualised guest within Oracle VM VirtualBox with a single 320 GiB disk allocated.5. The original machine was an IBM System x3200 M2 with 4 GB of memory. two 250 GB SAS drives in a RAID-1 configuration with three disk partitions defined as:    System Reserved (100 MiB) C: system volume (40 GiB) D: data volume (191. PHP 5.3 and Microsoft SQL Server 2008 R2 Express installed. Figure 1: Pull HSR procedure M anual HeadStart Restore | 5 . You can perform a pull HSR to affect a recovery or migration from:     Physical to Physical (P2P) Physical to Virtual (P2V) Virtual to Virtual (V2V) Virtual to Physical (V2P) The procedure step by step For this procedure we will be recovering a physical Windows Server 2008 R2 application server that had IIS 7.

Note: If at this stage you have no keyboard or mouse input. Try another keyboard or mouse. boot from the ShadowProtect recovery CD.BEST PRACTICES GUIDE Step 1: Boot from the recovery CD On the destination server. 6 | M anual HeadStart Restore . it means that the BIOS does not support the keyboard or mouse attached in the current 16-bit mode environment. Figure 2: StorageCraft Recovery Environm ent Select option 1 to start the preferred Windows Server 2008 R2 RE.

select Cancel.BEST PRACTICES GUIDE Figure 3: Netw ork Support You will be prompted whether to start networking. M anual HeadStart Restore | 7 . If you need to load a network driver.

load the appropriate drivers using the Load Drivers option in the Tools panel and set the IP address using the Network Configuration option in the Tools panel. This is crucial if the server is a Domain Controller! Check and load drivers If you need to load network drivers. 8 | M anual HeadStart Restore . Change it to reflect your time zone using the Select Time Zone option in the Tools panel.BEST PRACTICES GUIDE Set the time zone Figure 4: Recovery Environm ent Notice that by default the time zone is set to Pacific Standard Time (UTC-08:00).

this can be done from within the Network Configuration option in the Tools panel.BEST PRACTICES GUIDE Figure 5: Disk M ap Select the Disk Map tab and ensure that you can see the destination disk(s). M anual HeadStart Restore | 9 . Step 2: M ap the network drive Map the network drive that contains your backup images. If you cannot see the disks. load the appropriate drivers using the Load Drivers option in the Tools panel.

BEST PRACTICES GUIDE Set the partition policy Figure 6: Disk M ap Select the destination disk. 10 | M anual HeadStart Restore . right-click and select Edit Policy.

This will start the restore wizard. select the Restore Wizard option. M anual HeadStart Restore | 11 . Select Close. Step 3: Restore and finalise Select the Restore Volume option in the Tasks panel. Select Next on the Welcome to the Restore Wizard! page. from the Wizards tab. Alternatively.BEST PRACTICES GUIDE Figure 7: Partition Creation Policy Editor Ensure that the Partition Start Alignment and Partition End Alignment are both set to Sector.

BEST PRACTICES GUIDE Select the restore type Figure 8: Restore type Select the Restore radio button and select Next. 12 | M anual HeadStart Restore .

M anual HeadStart Restore | 13 . Highlight the system volume image at the required Point in Time to recover to and select Open.BEST PRACTICES GUIDE Select the system volume image Figure 9: Brow se im ages Select the Browse… button and navigate to where your backup images are located.

Notice that the complete source disk details including any other partitions that existed are listed in the graphic.BEST PRACTICES GUIDE Figure 10: Backup Im age to Restore The image file properties are displayed. Review the details and select Next. 14 | M anual HeadStart Restore .

there are a number of options to select from. M anual HeadStart Restore | 15 .BEST PRACTICES GUIDE Create the partition Figure 11: Restore Destination Highlight the destination and right-click to create the partition. Select the first option Create exact primary partition at the beginning of free space. As you can see from Figure 12.

BEST PRACTICES GUIDE Figure 12: Select the partition Select the partition just created and select Next. Finalise the volume Figure 13: Finalization (sic) options 16 | M anual HeadStart Restore .

Figure 14: Wizard Sum m ary Review the summary and select Finish. M anual HeadStart Restore | 17 .BEST PRACTICES GUIDE Uncheck the Finalize the volume at the end of this restore option. Select Next.

Once it has restored and you look in the Disk Map you will see the following: 18 | M anual HeadStart Restore .BEST PRACTICES GUIDE Figure 15: Restoring the base im age The image selected will now be restored.

BEST PRACTICES GUIDE Figure 16: Disk M ap Restore subsequent incrementals Now we can restore the subsequent incrementals. Select the Restore Volume option again. M anual HeadStart Restore | 19 .

Figure 18: restore destination Select the same volume to restore to and select Next. 20 | M anual HeadStart Restore .BEST PRACTICES GUIDE Figure 17: Restore type At the Restore type page select Restore subsequent incrementals and select Next.

BEST PRACTICES GUIDE Figure 19: Select an increm ental Select the incremental to restore. Figure 20: Backup Im age Dependencies M anual HeadStart Restore | 21 . Select Next.

Figure 21: Task M anager The required incrementals will be restored. Finishing up with the source server At this point we are nearly ready to finalise this (the destination) server. shutdown the source server – it is no longer required. Select Next. 22 | M anual HeadStart Restore . Additional volumes? If the server has additional volumes.BEST PRACTICES GUIDE Notice on the Backup Image Dependencies page that the base is now greyed out as ShadowProtect knows it has been restored. Apply the final incrementals Select the Restore Volume option. Ensure that the Finalization options page options are the same as Figure 13 (all unchecked) and complete the wizard. Once these have occurred. Notice that the dependent incrementals between the base and the incremental that was selected were restored. repeat the aforementioned process for each volume required. Select the final incremental to restore. The next step is to go to the source server and take the final set of incrementals for all the volumes.

M anual HeadStart Restore | 23 . check Finalize the volume at the end of this restore.BEST PRACTICES GUIDE Figure 22: Finalization options At the Finalization options page. Select Next.

Select Next. 24 | M anual HeadStart Restore .BEST PRACTICES GUIDE Step 4: Perform a HIR Figure 23: Specify the restoration options On the Specify the restoration options page. specify the options exactly as per Figure 23.

BEST PRACTICES GUIDE Figure 24: Wizard Sum m ary Review the options and select Finish. Figure 25: Task M anager M anual HeadStart Restore | 25 .

From the menu select File – Exit.BEST PRACTICES GUIDE Once the job has completed. Step 6: Boot Time to reboot. select the Show Details option. Type CTRL – SHFT – F12. Figure 26: Job details Confirm that the HIR ran and was completed successfully. 26 | M anual HeadStart Restore . You will now get a :) in the status bar. Make sure you chkdsk the right volume(s)! Close the Command Shell when completed. This is not an issue as the drive letters in the RE are allocated only whilst the RE is running. On the menu bar select Tools – Command Shell. Step 5: chkdsk the volume(s) We need to perform a chkdsk on each volume restored. Firstly we need to enable access to the Command Shell. Perform the following command for each volume: chkdsk /f <drive:> Note: The drive letter allocated in the RE may not match the original source volume.

For Windows 2000 Servers that are Domain Controllers. We want the Windows Advanced Boot Options Figure 27: Window s Advanced Boot Options For Windows Server 2008 and later. First we need to delete the old NIC to release the IP address. Select the Environment Variables… button. Active Directory is running. select Directory Services Restore Mode. Windows Server 2003 and Windows Server 2003 R2. we need to fix the networking and ensure that the new Network Interface Card (NIC) has the same IP address as it had previously. Select Control Panel – System and then Advanced system settings. We need to perform this step quickly. immediately hit the F8 key. select Safe Mode with Networking. Fix networking For Domain Controllers and Microsoft SQL Servers. To do this we need to set a system environment variable. it will now in all probability be broken and it will be faster to repeat the restore than repair the corruption. If this was a Domain Controller or Microsoft SQL Server.BEST PRACTICES GUIDE After BIOS POST. if running in Safe Mode with Networking and this is a Domain Controller. Note: If you have missed hitting F8. Note: A Windows Small Business Server 2011 / Windows Small Business Server 2008 / Windows Small Business Server 2003 host is a Domain Controller. start again from Step 1. In the System variables group select New… M anual HeadStart Restore | 27 .

BEST PRACTICES GUIDE Figure 28: Add system environm ent variable Add the variable as shown in Figure 25 if it does not already exist. From the menu select View – Show hidden devices. Select Control Panel – Device Manager. 28 | M anual HeadStart Restore .

While you are here. right-click and select Properties. Select Change adapter settings. Highlight the appropriate IP protocol and select Properties. M anual HeadStart Restore | 29 . Select the new NIC. do the same for the old Mass Storage Controller. Close Device Manager. Select Control Panel – Network and Sharing Center.BEST PRACTICES GUIDE Figure 29: Device M anager Expand out the Network adapters and uninstall the old NIC.

log in and run a command prompt with Administrator privileges. Select OK. Some of these services are using all the CPU trying to do something with hardware that is no longer there. Disable all OEM services (such as HP Networking. Final issue A final step if you are running Windows Server 2008 Service Pack 2 and later operating systems. Restart and allow Windows to start normally. these will not be running and they are not required. The IP address previously set will not have been retained. Registry Toolset group). If they are not disabled. running the Boot Configuration Utility and disabling the services (Edit Services is available in the Advanced Options . BackupEXEC). Reboot into Windows All is now complete. STAY IN SAFE MODE Disable OEM services Go into the services applet (Start – Run – services. this is the reason why you have to wait nearly an hour to log on.msc). 30 | M anual HeadStart Restore . So.BEST PRACTICES GUIDE Figure 30: Edit the IP address Change the IP address to the original IP address for the server. Note: This step can be performed prior to starting the guest by booting into the ShadowProtect Recovery Environment.Additional Boot Tools section.

Set the IP address again.BEST PRACTICES GUIDE Figure 31: Com m and Prom pt Type the following command: netsh interface ipv4 reset "<interface>" The interface is the name assigned to the connection and should be enclosed in quotations especially if the name includes spaces. Note: On Windows Small Business Server 2008 and Windows Small Business Server 2011. M anual HeadStart Restore | 31 . run the Connect to the Internet wizard in the Windows SBS Console instead. Finally. select Control Panel – Network and Sharing Center. Log in and verify that the IP address has been retained. Reboot.

32 | M anual HeadStart Restore .BEST PRACTICES GUIDE Figure 32: Netw ork and Sharing Center The network location must be set to Domain network to avoid issues such as clients not being able to connect and Active Directory not being able to talk to itself.

BEST PRACTICES GUIDE References Products affected   ShadowProtect Server Edition ShadowProtect SBS Edition Platforms affected        Windows Small Business Server 2011 Windows Server 2008 R2 Windows Small Business Server 2008 Windows Server 2008 Windows Server 2003 R2 Windows Small Business Server 2003 Windows Server 2003 Replaces article Supplemental articles BP000005 Hardware Independent Restore M anual HeadStart Restore | 33 .

BEST PRACTICES GUIDE NOTES: 34 | M anual HeadStart Restore .

BEST PRACTICES GUIDE M anual HeadStart Restore | 35 .

2011/BP000006:3 .

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