Citizen Voices Conference

#wblive

The World Bank

Date: 03/19/2013

Analysis of the session '#wblive' created with Tweet Category

OVERVIEW
The World Bank

Session #wblive

Statistics

Categories total tweets

390
Retweets Links

219
Replies Pictures

users

195 64

Tweets Check-ins

105 0

20 6

Category Links Jim Yong Kim Citizen Engagement Technology Replies Citizen Feedback Private Sector Summary Rest of categories

2.363.350 Impressions
Potential impact

Tweets per user

1,8

Total tweets 195 41 25 22 20 15 15 13 44

% 50 11 6 6 5 4 4 3 11

Original Tweets 64 17 20 13 20 9 11 10 31

RT 131 24 5 9 0 6 4 3 13

Users 151 31 14 16 18 11 9 6 34

967.954 Users
Potential reach

Followers per user

4.420

Charts
num. tweets

Most Active Users
389

CDEgger
tweets followers

32

3116

carolinarossini
tweets 1
00:00 18 mar 00:00 19 mar
35

27

followers
time

1011

WorldBankLive
tweets followers

14

num. users

3103

23 20 17 18 14 15 13 12 8 5 12 18

4
num. followers

bj_pittman
tweets

11

9

11447
transpartisan

followers

0-50

50-100

100-150

150-200

200-250

250-300

300-400

400-500

500-750

750-1000

1000-1500

1500-5000 5000-10000

>10000

5 6

tweets followers

9

num. tweets per user

551

LMGforhealth
tweets followers

>5 5 4 3 2 1 4 4

8

8

110

9 19 175
num. users

7

CIVICUSalliance
tweets followers

7

4730

Analysis of the session '#wblive' created with Tweet Category

1

CATEGORIES
Ranking of Categories. Top categories with the highest number of: Potential Reach Links Replies Technology Potential Impact Links Replies Technology Users Links Jim Yong Kim Replies Number of tweets Links Citizen Engagement Replies Retweets Links Jim Yong Kim Technology

4 5

Jim Yong Kim Citizen Engagement

4 5

Jim Yong Kim Citizen Engagement

4 5

Technology Citizen Engagement

4 5

Jim Yong Kim Technology

4 5

Citizen Feedback Responsible Gov...

Charts Impressions per category Tweets per category Users per category

Categories Category Links Jim Yong Kim Citizen Engagement Technology Replies Citizen Feedback Private Sector Summary Responsible Governments Judd Antin & Rafael Morado Pictures Positive Table Talks Others Rob Markey Negative Total tweets 195 41 25 22 20 15 15 13 12 7 6 5 5 4 3 2 % 50 11 6 6 5 4 4 3 3 2 2 1 1 1 1 1 Original Tweets 64 17 20 13 20 9 11 10 6 7 6 4 2 3 1 2 RT 131 24 5 9 0 6 4 3 6 0 0 1 3 1 2 0 Users 151 31 14 16 18 11 9 6 9 2 5 5 4 4 3 2 Impressions 1.557.282 132.336 115.639 133.673 199.028 63.733 29.960 24.364 21.827 17.369 16.367 30.458 10.284 7.237 2.498 1.295 Potential Reach 812.037 104.938 41.391 120.989 196.273 53.374 14.302 6.762 12.205 12.314 16.114 30.458 6.894 7.237 2.498 1.295 Tweets/ User 1,3 1,3 1,8 1,4 1,1 1,4 1,7 2,2 1,3 3,5 1,2 1,0 1,2 1,0 1,0 1,0 Followers/ User 5.377 3.385 2.956 7.561 10.904 4.852 1.589 1.127 1.356 6.157 3.222 6.091 1.723 1.809 832 647

Analysis of the session '#wblive' created with Tweet Category

2

USERS
Statistics

219
Number of users Top 5 users Most active users
CDEgger

14,6
Number of users per category

1,8
Number of tweets per user

10.792
Number of impressions per user

Most popular users
WorldBank

Users with the highest impact
WorldBank

32
tweets carolinarossini digiphile

295.218
followers digiphile

885.654
impressions

27
tweets WorldBankLive

181.837
followers craignewmark

363.674
impressions WorldBankLAC

14
tweets

64.076
followers

135.700
impressions

4 5

bj_pittman

11
tweets transpartisan

4 5

GlobalGiving

57.073
followers WorldBankLAC

4 5

bj_pittman

125.917
impressions CDEgger

9
tweets

33.925
followers

99.712
impressions

Most participative users
carolinarossini

Retwitters
CIVICUSalliance

Most original users
CDEgger

11
num. categories CDEgger GovernmentDroid

5
num. of RTs carolinarossini

30
original tweets

10
num. categories CIVICUSalliance ICT4Gov

5
num. of RTs WorldBankLive

26
original tweets

5
num. categories

3
num. of RTs

14
original tweets

4 5
Charts

interactionorg

5
num. categories bj_pittman

4 5

lorosoria

3
num. of RTs CDEgger

4 5

bj_pittman

9
original tweets transpartisan

4
num. categories

2
num. of RTs

8
original tweets

4420
Followers per user HIGH INFLUENCE

58 48

53

19 1
influence level
Very low 0 to 10 followers Low 10 to 50 followers Medium-low 50 to 200 followers Medium 200 to 500 followers

23 17

Medium-high High 500 to 1000 1000 to 5000 followers followers

Very high >5000 followers

Analysis of the session '#wblive' created with Tweet Category

3

HIGHLIGHTED TWEETS

craignewmark @craignewmark

18:25 - 18 Mar 13

Cat.: Technology

Christine Egger @CDEgger

17:31 - 18 Mar 13

Cat.: Technology

RT @CDEgger: Craig Newmark:Customer service translates to "Listen. Act. Repeat forever" #wblive #engagevoices

Craig Newmark:Customer service translates to "Listen. Act. Repeat forever" #wblive #engagevoices

LMG for Health @LMGforhealth

13:44 - 18 Mar 13

Cat.: Technology

IlGabo @Gabo1503

17:37 - 18 Mar 13

Cat.: Table Talks

Our partner @Medic works tirelessly for the betterment of citizens through mobile and technology. #wblive #engageovoices

It's very important to respect, in the countries, the voice of people. #engagevoices #wblive

Christine Egger @CDEgger

13:46 - 18 Mar 13

Cat.: Table Talks

Christine Egger @CDEgger

21:12 - 18 Mar 13

Cat.: Summary

"What is the transparent mechanism that engaged me during design, listened to me during implementation, & showed me you responded?" #wblive

Way too many "What is the one thing...?" questions now. Frustrating inconsistency w/ this event's potential #wblive #engagevoices

Carolina Rossini @carolinarossini

16:35 - 18 Mar 13

Cat.: Rob Markey

Christine Egger @CDEgger

18:57 - 18 Mar 13

Cat.: Responsible

Rob Markey says "It is about relationships at scale.", but I would call it partnership. #engagevoices #wblive

Macon Phillips making some smart distinctions b/t engaging & leading, acknowledging grey zones #wblive #engagevoices

Carolina Rossini @carolinarossini

18:28 - 18 Mar 13

Cat.: Responsible

Christine Egger @CDEgger

14:57 - 18 Mar 13

Cat.: Responsible

Now, hearing the experience of La Paz, such as a program to improve neighborhoods through partnership gov/people. #engagevoices #wblive

"Perhaps the World Bank has erred in thinking of its customer as the government, rather than the people" #wblive

Christine Egger @CDEgger

13:10 - 18 Mar 13

Cat.: Responsible

Christine Egger @CDEgger

15:41 - 18 Mar 13

Cat.: Private Sector

Challenges being noted: capacity of governments to respond; ability to sense when citizen empowerment tips to citizen burden #wblive

.@DavidBonbright: "At simplest level ask 'To what extent do you feel adequately engaged?' Measure it. Manage to it." #wblive #engagevoices

Jacob Harold @jacobcharold

15:33 - 18 Mar 13

Cat.: Private Sector

Archon Fung @Arfung

15:03 - 18 Mar 13

Cat.: Private Sector

Immense credit to @DavidBonbright of Keystone Accountability for his decade of work pushing for #citizenvoices in development. #wblive

#wblive #engagecitizens Private sector started listening to customers b/c regulation and rise of middle class #civicus

Jacob Harold @jacobcharold

14:58 - 18 Mar 13

Cat.: Private Sector

InterAction @interactionorg

20:56 - 18 Mar 13

Cat.: Positive

"I don't think the private sector has been as hung-up on some of these methodological issues." -- Caroline Anstey #wblive #engagecitizens

Great ideas at #Wblive citizen engagement conference. Need to make sure citizens are listened to and heard is common theme. #engagevoices

Fletcher Tembo @ftcitizenvoice

12:27 - 18 Mar 13

Cat.: Positive

Talia Whyte @taliawhyte

12:37 - 18 Mar 13

Cat.: Others

an interesting CitizenVoices conference to start in a few minutes time. can follow on #wblive

Attending the Citizen Voices conference today @worldbank in DC #wblive #engagevoices #fb

Analysis of the session '#wblive' created with Tweet Category

4

Braz @braz

13:31 - 18 Mar 13

Cat.: Negative

Micah Sifry @Mlsif

19:35 - 18 Mar 13

Cat.: Judd Antin & Rafael

Hrm. The #wblive webcast would be much more useful if my French weren't so rusty. Then the translation audio wouldn't be so disruptive.

"The most requested feature at Facebook is a 'dislike' button"--FB user experience researcher Judd Antin. He adds: it won't happen. #wblive

Carolina Rossini @carolinarossini

19:34 - 18 Mar 13

Cat.: Judd Antin & Rafael

Carolina Rossini @carolinarossini

19:21 - 18 Mar 13

Cat.: Judd Antin & Rafael

Judd: 4) data is not enough. we need to watch but also listen #engagevoices #wblive

"I hate the idea work for free" by Judd Antin of Facebook #engagevoices #wblive

Edith Jibunoh @didijibs

14:13 - 18 Mar 13

Cat.: Jim Yong Kim

Jacob Harold @jacobcharold

13:30 - 18 Mar 13

Cat.: Jim Yong Kim

Keep citizen engagement SIMPLE #wblive #engagedvoices #ONECampaign

The World Bank has changed a lot since Jim Kim (current WB president) came to DC to protest it. Encouraging. #wblive #engagecitizens

Banco Mundial @WorldBankLAC

13:25 - 18 Mar 13

Cat.: Jim Yong Kim

World Bank Live @WorldBankLive

13:23 - 18 Mar 13

Cat.: Jim Yong Kim

Fallos en la ejecución impiden que los ciudadanos de los países en desarrollo obtengan los servicios que se merecen - Presidente Kim #wblive

Kim: What matters most is that governments systematically improve citizen feedback in decision-making. #wblive

World Bank Live @WorldBankLive

13:17 - 18 Mar 13

Cat.: Jim Yong Kim

InterAction @interactionorg

21:29 - 18 Mar 13

Cat.: Citizen Feedback

Pres Kim: In order to reach Millennium Development Goals, we need very deep citizen engagement. #wblive #MDGs

Worthington, speaking at #wblive, says governments and others must be willing to change in response to citizen feedback.. #engagevoices.

Christine Egger @CDEgger

21:23 - 18 Mar 13

Cat.: Citizen Feedback

Denis Parfenov @xzy_

19:09 - 18 Mar 13

Cat.: Citizen Feedback

Distinction b/t feedback and engagement, and their relationship to power and human rights, being made at 5:22pm #wblive #engagevoices

RT @OpenGovMetrics: @WorldBank #wblive @Macon44 "wants to improve the methodology" of getting citizen feedback abt @WeThePeople, etc. O ...

InterAction @interactionorg

21:02 - 18 Mar 13

Cat.: Citizen Engagement

Daniel Ben-Horin @dbenhorin

13:50 - 18 Mar 13

Cat.: Citizen Engagement

Citizens should be at the center of development, said Jay Naidoo at #wblive Citizen Engagement conference. #engagevoices

Luis Ubinas distinguishes citizen feedback from citizen engagement. And emphasizes closing the loop--what happened afterwards? #wblive

Bobby Pittman @bj_pittman

13:44 - 18 Mar 13

Cat.: Citizen Engagement

‘You must talk AND LISTEN (to citizens)’ Sara Ruto @Twaweza_NiSisi #engagecitizens #WBLive #ifc

Analysis of the session '#wblive' created with Tweet Category

5

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