TABLE OF CONTENT

CHAPTER ONE ..Background of organization.

CHAPTER TWO..Work schedule

CHAPTER THREE.Benefits

CHAPTER FOUR.Challenges, conclusion and Recommendation.

CHAPTER ONE BACKGROUND OF ORGANIZATION

Ghana Water Company the first public water supply system in Ghana, then Gold Coast, was established in Accra just before world war I. Extensions were made exclusively to other urban areas among them the colonial capital of Cape Coast, Winneba and Kumasi in the 1920s. During this period, the water supply systems were managed by the hydraulic Division of Public Works Department. With time the responsibilities of the Hydraulic Division were widened to include the planning and development of water supply systems in other parts of the country. In 1948, the department of Rural Water Development was established to engage in the development and management of rural water supply through the drilling of bore holes and construction of wells for rural communities. After Ghanas independence in 1957, a Water Supply Division, with headquarters in Kumasi, was set up under the ministry of works and housing with responsibilities for both urban and rural water supplies. During the dry season of 1959, there was severe water shortage in the country. Following this crisis, an agreement was signed between Government of Ghana and the World Health Organization for a study to be conducted into the water sector development of the country. The study focused not only on technical engineering but also on the organization of a national water and sewerage authority and methods of financing. Furthermore the study recommended the preparation of a Master Plan for water supply and sewage services in Accra Tema covering the twenty-year period 1960-1980. In line with the recommendations of WHO, the Ghana Water and Sewerage Corporation (GWSC), was established in 1965 under an Act of Parliament (Act 310) as a legal public utility entity. GWSC was responsible for: Water supply and sanitation in rural as well as urban areas,

The conduct of research on water and sewerage as well as the making of engineering surveys and plans, The construction and operation of water and sewerage works The setting of standards and prices and collection of revenues.

MISSION OF GHANA WATER COMPANY LIMITED

We are committed to meeting the increasing demand for better service delivery through efficient and effective management of our core business- production, transmission, distribution of water and customer management.

VISION
To provide potable water to all urban population in Ghana by the year 2015.

SECTIONS/UNITS/DEPARTMENT OF THE ORGANIZATION

The Chief Executive Officer The Commercial Department The Accounts Department The Human Resource department The Transport Department The Production Department The Water Quality Assurance Department

MAJOR ACTIVITY OF THE ORGANIZATION

The core business of the NorthLite Solar limited is the importation, distribution, sales, installation, and maintenance of solar system in communities in the three northern regions of Ghana and SINGh Africa is a non-profitable organized structure which aims at providing support and creating sustainability among children and women who cannot meet their needs.

CHAPTER TWO
WORK SCHEDULE
At Ghana Water Company Limited, I was assigned the complaints officer of the company. As assigned the task of the Complaints Officer, I was taken through the organization mission and vision of the organization. With this as expected, I was taught on how to receive customer and write their complaints and later enter them in Excel on the Computer. I was also asked to go on field if complaint were not yet available for entry into the computer, at the field we disconnected and also took bills of customers who owed the organization

CHAPTER THREE
BENEFITS
In my stay with Ghana Water Company Limited, some of the benefits and skills that I acquired include: How to handle different kinds of customers. Relating with fellow workers. How to use excel to send a report.

CHAPTER FOUR
CHALLENGES
The company is face with the problem of transportation, so makes it difficult when it comes to field attendance. Late submission of customer complaint sheet enable me complete my report. The roads leading to most of the target communities are in bad shape and condition.

CONCLUSION
I will like to thank God for granting me the effort when it comes to difficulties to be still attached to the organization and the strength that He has given to me to carry out my duties as the Compaints Officer. My next thanks go to the General Manager Mr Ken Agbettoh and the Commercial Manager Mr Robert .W. Aggrey and all workers for their support shown to me during my stay in the organization. I will also like to thank my co-attaches for their support and ideas that they have shared with me in the area of my jurisdiction. Ghana Water Company Limited is a well-established organization and therefore, I enjoyed every bit of my stay and leave no doubt that the company will graduate to the highest just in no time.

RECOMMENDATION
I will like to say that Computer literacy among workers is low and needs to be increased through training. Also the commercial department should provide vehicles in time to allow workers start their disconnection activities early.