#EngageVoices

Tweet Category Report

By Tweet Category for iPad

Date: 03/19/2013

Analysis of the session '#EngageVoices' created with Tweet Category

OVERVIEW

Session #EngageVoices

Statistics

Categories total tweets

763
Retweets

244
Replies Pictures

users

282 130 Links

Tweets Check-ins

269 1

66 15

Category Links Other Replies Judd Antin Parallel Session 1 Open Data Luis Ubinas Participatory Panel Rest of categories

7.032.725 Impressions
Potential impact

Tweets per user

3,1

Total tweets 276 141 66 34 32 29 24 23 138

% 36 18 9 4 4 4 3 3 18

Original Tweets 130 99 66 19 21 23 16 14 93

RT 146 42 0 15 11 6 8 9 45

Users 164 60 30 25 18 12 17 18 100

999.901 Users
Potential reach

Followers per user

4.098

Charts
num. tweets

Most Active Users
741

freebalance
tweets followers

39

1034

katzistan
tweets 13
15 mar

38

2
16 mar

4
17 mar 18 mar

3
19 mar
45

followers
time

467

bgigler
tweets followers

37

num. users

100

26 22 18 16 14 12 9 8 9 10 18 15 22

4
1500-5000 5000-10000 >10000

digiphile
tweets

28

181861
FelipeEstefan

followers

0-50

50-100

100-150

150-200

200-250

250-300

300-400

400-500

500-750

750-1000

1000-1500

num. followers

5 6

tweets followers

22

num. tweets per user

1436

carolinarossini
tweets followers

>5 5 4 3 2 1 6 5 10 20

35

22

1013

168
num. users

7

DGateway
tweets followers

21

9637

Analysis of the session '#EngageVoices' created with Tweet Category

1

CATEGORIES
Ranking of Categories. Top categories with the highest number of: Potential Reach Links Replies Pictures Potential Impact Links Replies Pictures Users Links Other Replies Number of tweets Links Other Replies Retweets Links Other Judd Antin

4 5

Other Judd Antin

4 5

Other Judd Antin

4 5

Judd Antin Parallel Session 1

4 5

Open Data Parallel Session 1

4 5

Parallel Session 2 Table Talks

Charts Impressions per category Tweets per category Users per category

Categories Category Links Other Replies Judd Antin Parallel Session 1 Open Data Luis Ubinas Participatory Panel Table Talks Parallel Session 2 Pictures Interactive Panel Jay Naidoo Sara Ruto Jim Yong Kim Rob Markey J. C. Kibala Summary Stuart Shulman Alex Howard Check-ins Total tweets 276 141 66 34 32 29 24 23 20 19 17 16 15 13 12 12 6 4 2 1 1 % 36 18 9 4 4 4 3 3 3 2 2 2 2 2 2 2 1 1 0 0 0 Original Tweets 130 99 66 19 21 23 16 14 6 5 15 13 11 13 9 9 6 3 1 1 1 RT 146 42 0 15 11 6 8 9 14 14 2 3 4 0 3 3 0 1 1 0 0 Users 164 60 30 25 18 12 17 18 13 14 10 15 9 9 8 10 5 3 2 1 1 Impressions 3.019.368 487.654 1.326.316 252.637 161.683 39.101 213.779 17.305 58.766 13.929 922.766 15.775 35.349 191.362 15.933 201.026 12.093 38.161 7.944 1.311 467 Potential Reach 905.615 309.343 218.189 238.188 83.625 16.213 210.263 14.349 21.406 10.881 193.474 14.741 29.094 188.458 11.797 198.928 11.626 22.563 7.944 1.311 467 Tweets/ User 1,7 2,3 2,2 1,4 1,8 2,4 1,4 1,3 1,5 1,4 1,7 1,1 1,7 1,4 1,5 1,2 1,2 1,3 1,0 1,0 1,0 Followers/ User 5.522 5.155 7.272 9.527 4.645 1.351 12.368 797 1.646 777 19.347 982 3.232 20.939 1.474 19.892 2.325 7.521 3.972 1.311 467

Analysis of the session '#EngageVoices' created with Tweet Category

2

USERS
Statistics

244
Number of users Top 5 users Most active users
freebalance

12,2
Number of users per category

3,1
Number of tweets per user

28.823
Number of impressions per user

Most popular users
WorldBank

Users with the highest impact
digiphile

39
tweets katzistan digiphile

295.512
followers

5.092.108
impressions WorldBank

38
tweets bgigler

181.861
followers craignewmark DGateway

295.512
impressions

37
tweets

64.090
followers

202.374
impressions

4 5

digiphile

28
tweets FelipeEstefan

4 5

GlobalGiving

57.097
followers WorldBankLAC

4 5

craignewmark

192.270
impressions interactionorg

22
tweets

33.962
followers

77.990
impressions

Most participative users
freebalance

Retwitters
GovernmentDroid

Most original users
katzistan

13
num. categories katzistan AidData

11
num. of RTs bgigler

36
original tweets

11
num. categories carolinarossini DGateway

10
num. of RTs freebalance

33
original tweets

10
num. categories

9
num. of RTs

30
original tweets

4 5
Charts

FelipeEstefan

8
num. categories McDapper

4 5

freebalance

9
num. of RTs FelipeEstefan

4 5

digiphile

28
original tweets carolinarossini

8
num. categories

6
num. of RTs

22
original tweets

4098
Followers per user

71 52 54 30 17 1
influence level
Very low 0 to 10 followers Low 10 to 50 followers Medium-low 50 to 200 followers Medium 200 to 500 followers Medium-high High 500 to 1000 1000 to 5000 followers followers Very high >5000 followers

HIGH INFLUENCE

19

Analysis of the session '#EngageVoices' created with Tweet Category

3

Annexes

TWEETS BY CATEGORY
Category

Judd Antin
Tweets about Judd Antin

Most Active Users

19
tweets Tweets from this category

25
users

15
retweets

238.188 252.637
potential reach potential impact

0,8
tweets / user

1. carolinarossini 2. Katrinskaya 3. McDapper 4. katzistan 5. FrontlineSMS

Maria Barrett @MariaBarrett

19:49 - 18 Mar 13

Carolina Rossini @carolinarossini

19:21 - 18 Mar 13

RT @digiphile: “The most requested feature at @facebook is a dislike button”-@juddantin #EngageVoices

"I hate the idea work for free" by Judd Antin of Facebook #engagevoices #wblive

Ari Katz @katzistan

19:23 - 18 Mar 13

Call me Kati @Katrinskaya

19:24 - 18 Mar 13

Judd Antin of @facebook debunking traditional motiviation factors for participation: money, competition, gamification. #engagevoices

Awesome demystification of buzz in user interaction, incentives, and motivation by Judd Antin from Facebook #engagevoices

Sean McDonald @McDapper

19:25 - 18 Mar 13

Ari Katz @katzistan

19:27 - 18 Mar 13

"People in context are different in ways that matter," @facebook's @juddantin #engagevoices on the impt of positive feelings in engagement.

Motivation for pariticpation: not competition, but "Seeking and demonstrating mastery", attention, achieving goals: @juddantin #engagevoices

Carolina Rossini @carolinarossini

19:31 - 18 Mar 13

Sean McDonald @McDapper

19:31 - 18 Mar 13

Judd says "feeling of self efficacy" is core for motivation. Badges just work if based upon such motivations. #engagevoices #wblive

Interesting to contrast @juddantin's positively influenced platform engagement and @macon44's civic customer service approach. #engagevoices

Carolina Rossini @carolinarossini

19:31 - 18 Mar 13

Carolina Rossini @carolinarossini

19:32 - 18 Mar 13

Judd ideas: 1) don't relay on instrumental reward #engagevoices #wblive

Judd: 2) keep it simple! Let users work in messy ways, in simple ways. #engagevoices #wblive

Carolina Rossini @carolinarossini

19:33 - 18 Mar 13

Alex Howard @digiphile

19:33 - 18 Mar 13

Judd: 3) think about collectiveness #engagevoices #wblive

“The most requested feature at @facebook is a dislike button”@juddantin #EngageVoices

FrontlineSMS \o/ @FrontlineSMS

19:34 - 18 Mar 13

Carolina Rossini @carolinarossini

19:34 - 18 Mar 13

"Don't reward individual outcomes, reward group outcomes. Not ten comments. Ten comments that ten people like..." @juddantin #engagevoices

Judd: 4) data is not enough. we need to watch but also listen #engagevoices #wblive

Jed Miller @jedmiller

19:35 - 18 Mar 13

Dan Kennedy @dankennedy_nu

19:35 - 18 Mar 13

.@digiphile @juddantin Let's deprecate "gamification" in favor of "rewardification" cc @seggerwoman @martintisne @hrgilman #EngageVoices

Like! RT @digiphile: “The most requested feature at @facebook is a dislike button”-@juddantin #EngageVoices

Analysis of the session '#EngageVoices' created with Tweet Category

5

Call me Kati @Katrinskaya

19:36 - 18 Mar 13

Carolina Rossini @carolinarossini

19:36 - 18 Mar 13

Facebook's @juddantin - truly brilliant understanding and relaying user motivation. Critical insights for cit participation #engagevoices

Judd: 5) data does not communicate meaning. Use cycles of feedback to improve. #engagevoices #wblive

joannecaddy @joannecaddy

19:44 - 18 Mar 13

Stephen Buckley @transpartisan

20:18 - 18 Mar 13

Advice from @juddantin of FB on online engagement: don't rely on rewards, keep it simple, build incentives for group outcomes #engagevoices

Because thin-skin not just a DC thing. RT ​ @digiphile “The most requested feature at @facebook is a dislike button”-@juddantin #EngageVoices

Analysis of the session '#EngageVoices' created with Tweet Category

6

TWEETS BY CATEGORY
Category

Parallel Session 1
Tweets during the discussion: can technology be transformational?

Most Active Users

21
tweets Tweets from this category

18
users

11
retweets

83.625 161.683
potential reach potential impact

1,2
tweets / user

1. katzistan 2. CDEgger 3. ricaji 4. bgigler 5. craignewmark

AidData @AidData

13:53 - 18 Mar 13

Fabian Soria @lorosoria

13:11 - 18 Mar 13

RT @RRHunja: #citizenvoices Minister N'Kolde of DRC, listening directly to citizens is smart politics #engagevoices

RT @RRHunja: #engagevoices #CitizensVoices event has began by hearing and engaging participants

Steve Davenport @davenportsteve

15:14 - 18 Mar 13

Christine Egger @CDEgger

17:27 - 18 Mar 13

RT @RRHunja: What can we learn from how the private sector engages customers? #engagevoices

Panel: Can Tech be Transformational? (Answer: Yes. Now let's talk about how) #wblive #engagevoices

Christine Egger @CDEgger

17:29 - 18 Mar 13

Christine Egger @CDEgger

17:31 - 18 Mar 13

On stage, Micah Sifry, Craig Newmark, Luther Lowe, Ana Guerrini, Robert Hunja #wblive #engagevoices

Craig Newmark:Customer service translates to "Listen. Act. Repeat forever" #wblive #engagevoices

John Hecklinger @jhecklinger

17:32 - 18 Mar 13

Adarsh Desai @adarshdesai

17:32 - 18 Mar 13

Craig Newmark of Craigslist does an hour of customer service every day. #engagevoices

"I'm a nerd and a customer service rep forever!" says @craignewmark Important to be grounded in reality. #engagevoices

FreeBalance @freebalance

17:34 - 18 Mar 13

Dennis Whittle @DennisWhittle

17:34 - 18 Mar 13

.@craignnewmark ' a nerd's gotta do what a nerd's gotta do' #engagevoices

Wow: “@jhecklinger: Craig Newmark of Craigslist does an hour of customer service every day. #engagevoices”

Christine Egger @CDEgger

17:34 - 18 Mar 13

TheHealthPolicyGroup @healthpolicygrp

17:36 - 18 Mar 13

Micah: "Luther is Yelp's public policy director. Who knew they had one?" #wblive #engagevoices

"Listen. Act. Repeat..." ~@craignewmark on helping people transform their everyday lives from the grassroots up. #WBLive #EngageVoices

Ari Katz @katzistan

17:37 - 18 Mar 13

Ari Katz @katzistan

17:39 - 18 Mar 13

Yelp rep: we're thinking about putting all the TSA checkpoints on Yelp and seeing if that has any effect on their service. #engagevoices

Yelp also wants to link restaurant health inspection data into reviews. Now, on some rarely used gov site - must get to users. #engagevoices

Ari Katz @katzistan

17:47 - 18 Mar 13

Soren Gigler @bgigler

17:48 - 18 Mar 13

Rio 311 rep re-emphasizes message of the day: keep it simple. People need a tangible difference to see value of engagement. #engagevoices

Robert Hunja talking about the lack of trust between citizens and government and how mobiles can help to engage people in Gov #EngageVoices

Analysis of the session '#EngageVoices' created with Tweet Category

8

Bernie Smith @eclubproject

17:53 - 18 Mar 13

Ari Katz @katzistan

17:51 - 18 Mar 13

RT @GlobalGiving: Love it! RT @CDEgger: Craig Newmark: Cust service translates to "Listen. Act. Repeat forever" #wblive #engagevoices ht ...

Great question from Micah: "How do you answer people who are going to say, this is only going to make our jobs harder?" #engagevoices

Soren Gigler @bgigler

17:54 - 18 Mar 13

Ari Katz @katzistan

17:56 - 18 Mar 13

Craig Newmark talks about unanticipated challenges of technology. Talking to all stakeholders is essential #engagevoices

Yelp rep: Some real costs from making health grade public - e.g., creates adversarial relations b/w inspector & restaurant. #engagevoices

FreeBalance @freebalance

17:56 - 18 Mar 13

Ari Katz @katzistan

18:10 - 18 Mar 13

.@lutherlowe #transparency becoming the way of life, buckle in & get used to looking at yourself in the mirror #engagevoices

Ana Guerrini of Rio 311: It's not gov't role to create new platforms to get citizen feedback. It's our job to listen to Yelp. #engagevoices

Erica Hagen @ricaji

18:11 - 18 Mar 13

Erica Hagen @ricaji

18:12 - 18 Mar 13

Should we simply listen to what ppl say on Yelp, Facebook & Twitter stop building new "feedback" platforms? #engagevoices

Yelp as a company is looking at doing government feedback at least locally. #engagevoices

Erica Hagen @ricaji

18:12 - 18 Mar 13

Skip Murphy @ReddingFDotD

18:45 - 18 Mar 13

Yelp itself is not so easy to manage. Quality control screening for fake reviews, only 1% users actually post. #engagevoices

RT @craignewmark: RT @CDEgger: Craig Newmark:Customer service translates to "Listen. Act. Repeat forever" #wblive #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

9

TWEETS BY CATEGORY
Category

Luis Ubinas
Tweets about Luis Ubinas

Most Active Users

16
tweets Tweets from this category

17
users

8
retweets

210.263 213.779
potential reach potential impact

0,9
tweets / user

1. cmperatsakis 2. ChangeAssembly 3. carolinarossini 4. nextdrop 5. rgmarkey

Change Assembly @ChangeAssembly

13:49 - 18 Mar 13

FreeBalance @freebalance

13:44 - 18 Mar 13

RT @carolinarossini: Ubinas: engagment needs to be effective in 3 stages: process design, participation, & outcomes. #engagevoices

Luis Ubinas, President Ford Foundation recommending citizen engagement vs feedback #engagevoices

Steve Davenport @davenportsteve

13:44 - 18 Mar 13

Change Assembly @ChangeAssembly

13:45 - 18 Mar 13

Its not citizen feedback its citizen engagement says Luis Ubinas @fordfoundation #engagevoices

Luis Ubinas (Ford Foundation): citizen engagement needs to focus on the lived experience of citizens not at the macro level. #engagevoices

Carolina Rossini @carolinarossini

13:45 - 18 Mar 13

Christian Peratsakis @cmperatsakis

13:46 - 18 Mar 13

President of Ford Found - Luis Ubinas - is focused on citizen feedback, after the engagement has happend. #wblive #engagevoices

Luis Ubinas reminds us that part of citizen engagement rather than feedback is there is no one single mechanism for engagement #engagevoices

Carolina Rossini @carolinarossini

13:48 - 18 Mar 13

Alex Howard @digiphile

13:48 - 18 Mar 13

Luis Ubinas engagment needs to be effective in 3 stages: process design, participation, and what was done with inputs. #engagevoices #wblive

Luis Ubinas: citizens want engagement in the beginning of service design, feedback after launch, transparency in use of input. #engagevoices

Nancy McGuire Choi @nmcchoi

13:50 - 18 Mar 13

NextDrop @nextdrop

13:50 - 18 Mar 13

Luis Ubinas: key to tell citizens how their input was used, whether it changed outcomes #engagevoices @wayan_vota

Critical message: "Citizens will find ways to engage- but are we listening?" Luis Ubinas @FordFoundation #engagevoices

John Hecklinger @jhecklinger

14:01 - 18 Mar 13

Erica Hagen @ricaji

14:13 - 18 Mar 13

Luis Ubinas of Ford Foundation says feedback tools need sufficient localness and information to be useful. #engagevoices

Glad to hear two panelists, Luis Ubinas of Ford and Jay Naido mention that tech is not what causes change, it's about people. #engagevoices

Christian Peratsakis @cmperatsakis

14:14 - 18 Mar 13

NextDrop @nextdrop
Interesting idea: "standards for listening" Luis Ubinas @FordFoundation at #engagevoices

14:15 - 18 Mar 13

Ford Fnd's Luis Ubinas says we need a system in place that is flexible enough to evolve #engagevoices

Rob Markey @rgmarkey

14:15 - 18 Mar 13

Christian Peratsakis @cmperatsakis

14:15 - 18 Mar 13

Ubinas of the @FordFoundation is exceptionally thoughtful about how to engage citizens #engagevoices

Ford Fnd's Luis Ubinas says that @WorldBank is uniquely positioned to put processes in place to encourage & foster listening #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

11

Linda Rosa @LBRosa

15:46 - 18 Mar 13

MT @nmcchoi: Luis Ubinas @FordFoundation: key to tell citizens how their input was used, whether it changed outcomes #EngageVoices #WBlive

Analysis of the session '#EngageVoices' created with Tweet Category

12

TWEETS BY CATEGORY
Category

Participatory Panel
Tweets during the panel: Can Governments be responsive?

Most Active Users

14
tweets Tweets from this category

18
users

9
retweets

14.349
potential reach

17.305
potential impact

0,8
tweets / user

1. freebalance 2. AllVoicesCount 3. bgigler 4. lorosoria 5. AyLonge

Sean McDonald @McDapper

19:12 - 18 Mar 13

Bunmi Bamiselu @BunmiBamiselu

09:49 - 15 Mar 13

RT @cdegger: Macon Phillips making some smart distinctions b/t engaging & leading, acknowledging grey zones #wblive #engagevoices

RT @MRA_Nigeria: Follow the live event on Twitter with #wblive and the ongoing conversation with #engagevoices

Ari Katz @katzistan

17:53 - 18 Mar 13

Fabian Soria @lorosoria

18:07 - 18 Mar 13

Ana Guerrina of Rio 311: We have to be ready to be embarrassed be ready to be responsive. <- Rare outlook from gov't. #engagevoices

RT @claudencinas: En pocos minutos alcalde @LuisRevillaH hablará @barriosycomunid en evento de Voces Ciudadanas. #engagevoices #wblive h ...

Dennis Whittle @DennisWhittle

18:23 - 18 Mar 13

Erica Hagen @ricaji

18:23 - 18 Mar 13

Adams Aliyu Oshiomhole: "No one understands the needs of the people better than the people themselves." #EngageVoices

Have seen firsthand the amazing changes Oshiomhole has brought to Edo state Nigeria, facing huge barriers & risking his life. #engagevoices

Robert Hunja @RRHunja

18:24 - 18 Mar 13

Carolina Rossini @carolinarossini

18:28 - 18 Mar 13

"Engaging citizens is smart politics for me": Gov. Adams of Eo State Nigeria #engagecitizens #engagevoices

Now, hearing the experience of La Paz, such as a program to improve neighborhoods through partnership gov/people. #engagevoices #wblive

Soren Gigler @bgigler

18:32 - 18 Mar 13

joannecaddy @joannecaddy

18:46 - 18 Mar 13

Herbert Kassamani: People perceive Governments often opaque, slow and not responsive #engagevoices

3 lessons from Kenya to #engagevoices : must be structured, must raise awareness/give info, collect both quant and qualitative impact data

Fabian Soria @lorosoria

18:46 - 18 Mar 13

All Voices Count @AllVoicesCount

18:52 - 18 Mar 13

#engagevoices #wblive Mr Revilla: How are you planning to overcome the high cost/low connectivity in #LaPaz? Does this affect participation?

Citizens generally think govts are opaque. They think they are unresponsive, bureaucratic, slow, unapproachable #engagevoices

Soren Gigler @bgigler

18:55 - 18 Mar 13

Christine Egger @CDEgger

18:57 - 18 Mar 13

Mr Shresta from Nepal stresses that voices of the most vulnerable need to be included and enabled to claim their rights #engagevoices #Gov

Macon Phillips making some smart distinctions b/t engaging & leading, acknowledging grey zones #wblive #engagevoices

All Voices Count @AllVoicesCount

18:58 - 18 Mar 13

FreeBalance @freebalance

19:00 - 18 Mar 13

Nepal: Need 2 organize vulnerable pops, build leadership and confidence, then link them 2 local govt. and formal processes #engagevoices

.@macon44 : the reason that most citizens engage via #socialmedia is because they are unhappy #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

14

FreeBalance @freebalance

19:01 - 18 Mar 13

.@macon44 :#socialmedia needs to engage citizens who have different views #engagevoices>more engage, less echo chamber

Analysis of the session '#EngageVoices' created with Tweet Category

15

TWEETS BY CATEGORY
Category

Table Talks
Tweets during Table Talks: Take Aways...

Most Active Users

6
tweets Tweets from this category

13
users

14
retweets

21.406
potential reach

58.766
potential impact

0,5
tweets / user

1. DGateway 2. AidData 3. cmperatsakis 4. freebalance 5. 12Coquis

AidData @AidData

13:30 - 18 Mar 13

Development Gateway @DGateway

13:20 - 18 Mar 13

RT @DGateway: Also check out @davenportsteve @nmcchoi or @cmperatsakis for more updates throughout the day #engagevoices

Also check out @davenportsteve @nmcchoi or @cmperatsakis for more updates throughout the day #engagevoices

AidData @AidData

13:23 - 18 Mar 13

Development Gateway @DGateway

13:29 - 18 Mar 13

RT @davenportsteve: Jim Kim encourages governments to work more deeply with citizens #engagevoices @WorldBankLive

MT @davenportsteve: Kim says WB projects will integrate citizen feedback going forward #engagevoices #innovation

FreeBalance @freebalance

14:29 - 18 Mar 13

Government Droid @GovernmentDroid

14:01 - 18 Mar 13

RT @DGateway: RT @davenportsteve: Citizen engagement is also based on trust and respect says Sara Ruto #engagevoices

RT @FelipeEstefan: Luis Ubinas: key to tell citizens how their input was used, whether it changed outcomes #engagevoices (HT @nmcchoi &a ...

Luigi Reggi @luigireggi

14:58 - 18 Mar 13

FreeBalance @freebalance

14:20 - 18 Mar 13

RT @FelipeEstefan: RT @FrontlineSMS Technology is like democracy itself. Deeply flawed, but the best we've got so far. #engagevoices

fortunately, @davenportsteve knows how to follow 3 sentence rules #engagevoices

Christian Peratsakis @cmperatsakis

14:23 - 18 Mar 13

Soren Gigler @bgigler

14:26 - 18 Mar 13

:-) RT @freebalance: fortunately, @davenportsteve knows how to follow 3 sentence rules #engagevoices

Randi Ryterman We support creating spaces where government and civil society come together to solve problems #engagevoices #worldbank

John Hecklinger @jhecklinger

14:30 - 18 Mar 13

Dayna Brown: Feedback mechanisms are not engagement. #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

17

TWEETS BY CATEGORY
Category

Parallel Session 2
Tweets during the debate "How Do We Ensure Citizen Feedback is Robust?"

Most Active Users

5
tweets Tweets from this category

14
users

14
retweets

10.881
potential reach

13.929
potential impact

0,4
tweets / user

1. nextdrop 2. CathrynStickel 3. FelipeEstefan 4. AllVoicesCount 5. DennisWhittle

Felipe Estefan @FelipeEstefan

14:17 - 18 Mar 13

NextDrop @nextdrop

13:46 - 18 Mar 13

RT @FrontlineSMS Technology is like democracy itself. Deeply flawed, but the best we've got so far. #engagevoices

We have seen the same thing- SMS works for under 30 group, but for others, need more robust system- Sara Ruto @twaweza_NiSisi #engagevoices

Danny Sriskandarajah @civicusSG

14:00 - 18 Mar 13

NDItech @NDItech

14:15 - 18 Mar 13

RT @FrontlineSMS: Lots about SMS at #engagevoices - missing the point. Platform isn't as impt as context & design. SMS reaches more ...

RT @FrontlineSMS: Technology is like democracy itself. Deeply flawed, but the best we've got so far. #engagevoices

FreeBalance @freebalance

16:30 - 18 Mar 13

NextDrop @nextdrop

16:43 - 18 Mar 13

RT @FrontlineSMS: "If you make people's lives better, they will pay you." @rgmarkey #engagevoices

Exactly why we make users pay- feedback RT @FrontlineSMS: "If you make people's lives better, they will pay you." @rgmarkey #engagevoices

Dennis Whittle @DennisWhittle

17:28 - 18 Mar 13

NextDrop @nextdrop

17:41 - 18 Mar 13

Michael Woolcock on feedback loops: The methodology used should depend on the questions asked and context. @wb_research #EngageVoices

Engaging people in what they already do is a great way to start the push for citizen feedback - @McDapper @FrontlineSMS #engagevoices

Cathryn Stickel @CathrynStickel

18:00 - 18 Mar 13

"The best way to get good feedback is not to ask a question." @McDapper @FrontlineSMS #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

19

TWEETS BY CATEGORY
Category

Interactive Panel
Tweets during the interactive panel: what can we learn from the private sector?

Most Active Users

13
tweets Tweets from this category

15
users

3
retweets

14.741
potential reach

15.775
potential impact

0,9
tweets / user

1. freebalance 2. AMGlobal 3. CDEgger 4. CathrynStickel 5. FelipeEstefan

Johannes Tonn @johntonn

13:45 - 18 Mar 13

Carolina Rossini @carolinarossini

14:55 - 18 Mar 13

#engagevoices Caroline Anstey asks what other incentives than votes governments may have to engage w citizens

New panel starting: "What can we learn from the Private Sector?" #WBLive #engagevoices

FreeBalance @freebalance

14:58 - 18 Mar 13

Warren Slocum @warrenslocum

15:10 - 18 Mar 13

Caroline Anstey suggests that private sector not successful if not listening to customers #engagevoices -many large firms do not

RT @digiphile: Back live at the #engagevoices conference on citizen engagement, focusing on lessons from the private sector. Stream: htt ...

Cathryn Stickel @CathrynStickel

15:00 - 18 Mar 13

Christine Egger @CDEgger

15:12 - 18 Mar 13

I think the best lesson we can learn from the private sector is that unsuccessful entities should go out of business. #engagevoices

Moderator: we're shifting to multiple bottom lines, outcomes. What's relevant to #engagevoices fr private sector response to this? #wblive

Robert Hunja @RRHunja

15:13 - 18 Mar 13

Felipe Estefan @FelipeEstefan

15:17 - 18 Mar 13

What can we learn from how the private sector engages customers? #engagevoices

On #engagevoices: when thinking about lessons from private sector, worth thinking about the importance of outcomes resulting from engagement

AMGlobal Consulting @AMGlobal

15:20 - 18 Mar 13

Hapee de Groot @hapeeg

15:26 - 18 Mar 13

From @WorldBank's #engagevoices, int'l private sector is well equipped to respond citizen engagement in terms of quantitative information

what do you mean with private sectors, the banks? private sector talks against consumers, not the same as citizen #engagevoices

Adarsh Desai @adarshdesai

15:30 - 18 Mar 13

FreeBalance @freebalance

15:44 - 18 Mar 13

Nathan Eagle of @jana "it takes 10x incentives for similar response rate in Brazil vs Philippines for mobile survey" #engagevoices #ICT4D

Caroline Anstey: many governments see citizen engagement as undermining #election processes #engagevoices

Ari Katz @katzistan

15:45 - 18 Mar 13

Najat Dawaji @NajatD

18:09 - 18 Mar 13

Constant feedback loop often seen as threatening: moderator on #engagevoices private sector panel. Gov'ts must learn to be comfortable.

We don't have a sence of success in public sector as in the private sector..What is working? how is it measured #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

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TWEETS BY CATEGORY
Category

Jay Naidoo
Tweets about Jay Naidoo

Most Active Users

11
tweets Tweets from this category

9
users

4
retweets

29.094
potential reach

35.349
potential impact

1,2
tweets / user

1. freebalance 2. McDapper 3. ChangeAssembly 4. DGateway 5. RRHunja

FreeBalance @freebalance

13:30 - 18 Mar 13

Sean McDonald @McDapper

13:30 - 18 Mar 13

.@Jay_Naidoo was thought that North Africa was highly stable b/c developing indicators = is a problem with legitimacy #engagevoices

"There's a crisis of legitimacy in the world." Naidoo at #engagevoices

FreeBalance @freebalance

13:32 - 18 Mar 13

Change Assembly @ChangeAssembly

13:53 - 18 Mar 13

.@Jay_Naidoo tech change: #transaprency tools now in the hands of citizens #engagevoices

Naidoo - transparency critical to making citizens allies of government. #engagevoices

Sue Pleming @SPleming

13:54 - 18 Mar 13

FreeBalance @freebalance

13:55 - 18 Mar 13

Jay Naidoo, at #wblive says citizens always know better than their leaders. Must have strong civil society. #engagevoices

.@Jay_Naidoo governments need to stop thinking of #civilsociety as opposition #engagevoices

Robert Hunja @RRHunja

13:56 - 18 Mar 13

FreeBalance @freebalance

14:04 - 18 Mar 13

Jay Naidoo, deep and effective engagement between CSOs and governments is the way to go. #engagevoices

.@Jay_Naidoo technology not the barrier to citizen engagement, it's about people #engagevoices

NextDrop @nextdrop

14:05 - 18 Mar 13

FreeBalance @freebalance

14:05 - 18 Mar 13

"Technology is the smallest part of solving the problems with Democracy" Jay Naidoo at #engagevoices

.@Jay_Naidoo was no aid investment to fund #mobile in #Africa, needed regulatory changes #engagevoices

InterAction @interactionorg

21:02 - 18 Mar 13

Citizens should be at the center of development, said Jay Naidoo at #wblive Citizen Engagement conference. #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

23

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Category

Sara Ruto
Tweets about Sara Ruto

Most Active Users

13
tweets Tweets from this category

9
users

0
retweets

188.458 191.362
potential reach potential impact

1,4
tweets / user

1. davenportsteve 2. McDapper 3. katzistan 4. RRHunja 5. digiphile

Steve Davenport @davenportsteve

13:42 - 18 Mar 13

Sean McDonald @McDapper

13:42 - 18 Mar 13

Citizen engagement is also based on trust and respect says Sara Ruto #engagevoices

Sara Ruto of @Twaweza_NiSisi talking about the importance of context and listening at #engagevoices

Steve Davenport @davenportsteve

13:43 - 18 Mar 13

LWild @leniwild

13:46 - 18 Mar 13

Sara Ruto: We need to listen more. Identify and know your landscape #engagevoices

Sara Ruto, Twaweza: new tech needs to connect to local issues that citizens really care about & listen more #engagevoices

Sean McDonald @McDapper

14:01 - 18 Mar 13

Steve Davenport @davenportsteve

14:01 - 18 Mar 13

"Data has become a fashion"- Sara Ruto of @Twaweza_NiSisi at #engagevoices

Ruto: Data is a fashion...its not the answer. We need to engage the citizens, parents, etc. #engagevoices

NextDrop @nextdrop

14:01 - 18 Mar 13

Ari Katz @katzistan

14:01 - 18 Mar 13

YES "Data has become a fashion. Sure we have it, but what does that mean?" Sara Ruto @twaweza_NiSisi #engagevoices

Ruto at #engagevoices: Dev field/gov'ts must translate data into practical info, services, actions. Data on its own doesn't solve problems.

Ari Katz @katzistan

14:02 - 18 Mar 13

Robert Hunja @RRHunja

14:03 - 18 Mar 13

Ruto at #engagevoices: keep it simple, simple, simple.

Sara Ruto of #twaweza: we need to be simple and not become evangelical about data @tkb #engagevoices

Tariq Khokhar @tkb

14:03 - 18 Mar 13

Nancy McGuire Choi @nmcchoi

14:03 - 18 Mar 13

"Data has become fashionable... we have become, perhaps evangelical about it?" - Sara Ruto says citizens need to understand! #engagevoices

Sarah Ruto: problem & solution need to be broadly understood at the beginning & tools, indicators must be simple #engagevoices @wayan_vota

Alex Howard @digiphile

14:08 - 18 Mar 13

MT @tkb "Data has become fashionable…we have become, perhaps evangelical about it?"-Sara Ruto: citizens need to understand! #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

25

TWEETS BY CATEGORY
Category

Jim Yong Kim
Tweets about Jim Yong Kim

Most Active Users

9
tweets Tweets from this category

8
users

3
retweets

11.797
potential reach

15.933
potential impact

1,1
tweets / user

1. freebalance 2. CIVICUSalliance 3. civicusSG 4. cmperatsakis 5. davenportsteve

Christian Peratsakis @cmperatsakis

13:17 - 18 Mar 13

FreeBalance @freebalance

13:08 - 18 Mar 13

RT @freebalance: Dr. Kim: the #WorldBank now listens to me a little more #wblive #engagevoices

.@digiphile getting audience feedback at #engagevoices as keynote speaker, Dr. Kim, the President of the World Bank is late

FreeBalance @freebalance

13:16 - 18 Mar 13

FreeBalance @freebalance

13:17 - 18 Mar 13

Dr. Kim: the #WorldBank now listens to me a little more #wblive #engagevoices

Dr. Kim: need to have better citizen engagement to achieve hard #MDGs #engagevoices

Steve Davenport @davenportsteve

13:20 - 18 Mar 13

FreeBalance @freebalance

13:20 - 18 Mar 13

Jim Kim encourages governments to work more deeply with citizens #engagevoices @WorldBankLive

Dr. Kim #aideffectiveness needs insight through citizen engagement #engagevoices

FreeBalance @freebalance

13:22 - 18 Mar 13

mikel @mikel

13:24 - 18 Mar 13

agree with Dr. Kim that "beneficiary feedback" needed, but citizen engagement should start before testing #aideffectiveness #engagevoices

Jim Kim's first trip to DC was to shut down the @worldbank. YESSSSS! #engagevoices

Danny Sriskandarajah @civicusSG

13:24 - 18 Mar 13

Patrick Svenburg @svenburg

13:24 - 18 Mar 13

Dr Kim: @WorldBank often fails to #engagevoices & beneficiary feedback in design & implementation of programmes. Let's fix this!

Jim Yong Kim kicking off the Citizen Voices Conference this morning #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

27

TWEETS BY CATEGORY
Category

Rob Markey
Tweets about Rob Markey

Most Active Users

9
tweets Tweets from this category

10
users

3
retweets

198.928 201.026
potential reach potential impact

0,9
tweets / user

1. McDapper 2. carolinarossini 3. DennisWhittle 4. FelipeEstefan 5. FrontlineSMS

Bright+3 @brightplus3

16:48 - 18 Mar 13

FrontlineSMS \o/ @FrontlineSMS

16:25 - 18 Mar 13

RT @mcdapper: @rgmarkey talking about importance of treating feedback/engagement as operational input, not research fodder. #engagevoices

"If you make people's lives better, they will pay you." @rgmarkey #engagevoices

Carolina Rossini @carolinarossini

16:35 - 18 Mar 13

Alex Howard @digiphile

16:38 - 18 Mar 13

Rob Markey says "It is about relationships at scale.", but I would call it partnership. #engagevoices #wblive

.@rgmarkey: power of employees knowing what it means to make a constituent's life better >> anything you can do with a policy. #engagevoices

Carolina Rossini @carolinarossini

16:38 - 18 Mar 13

Sean McDonald @McDapper

16:39 - 18 Mar 13

Rob Markey - you want lots of inside and outside voices to create a self correcting working and changing force #engagevoices #wblives

.@rgmarkey talking about the importance of treating feedback/engagement as operational input, not research fodder. #engagevoices

Dennis Whittle @DennisWhittle

16:44 - 18 Mar 13

Sean McDonald @McDapper

16:44 - 18 Mar 13

Rob Markey: "I am making a plea for simplicity." Amen. #engagevoices

"If you ask a customer 60 questions, you cloud the issue & confuse yourself." @rgmarkey Imprt of ?s that produce good data. #engagevoices

Felipe Estefan @FelipeEstefan

16:50 - 18 Mar 13

Stephen Buckley @transpartisan

17:05 - 18 Mar 13

+1 RT @mcdapper: @rgmarkey talking about importance of treating feedback/engagement as operational input, not research fodder. #engagevoices

I too ask: Think of how you relate to spouse. MT ​ @RGMarkey: It is about relationships at scale. #engagevoices #wblive ht/@carolinarossini ​

Analysis of the session '#EngageVoices' created with Tweet Category

29

TWEETS BY CATEGORY
Category

J. C. Kibala
Tweets about J.C. Kibala

Most Active Users

6
tweets Tweets from this category

5
users

0
retweets

11.626
potential reach

12.093
potential impact

1,2
tweets / user

1. katzistan 2. DGateway 3. RRHunja 4. cmperatsakis 5. freebalance

FreeBalance @freebalance

13:35 - 18 Mar 13

Ari Katz @katzistan

13:38 - 18 Mar 13

Jean-Claude Kibala N'Kolde, Minister of Public Works, DRC describing how citizen engagement led to improved tax collection #engagevoices

Jean-Claude Kibala of DRC noting how difficult it is for central gov't to weigh priorities of different citizen groups/areas #engagevoices

Christian Peratsakis @cmperatsakis

13:41 - 18 Mar 13

Development Gateway @DGateway

13:43 - 18 Mar 13

Jean-Claude Kibala of #DRC discussing how difficult it is for govt to weigh priorities of different citizen groups #engagevoices”

MT @cmperatsakis: Kibala of #DRC notes difficulty for govt to weigh priorities of different citizen groups #engagevoices cc @wayan_vota

Robert Hunja @RRHunja

13:52 - 18 Mar 13

Ari Katz @katzistan

14:10 - 18 Mar 13

#citizenvoices Minister N'Kolde of DRC, listening directly to citizens is smart politics #engagevoices

Kibala from #DRC at #engagevoices: gov't must tailor services to real life, like making available outside normal work hours.

Analysis of the session '#EngageVoices' created with Tweet Category

31

TWEETS BY CATEGORY
Category

Summary
Tweets during the summary: Closing and next steps

Most Active Users

3
tweets Tweets from this category

3
users

1
retweets

22.563
potential reach

38.161
potential impact

1,0
tweets / user

1. interactionorg 2. Katrinskaya 3. civicusSG

Danny Sriskandarajah @civicusSG

21:22 - 18 Mar 13

InterAction @interactionorg

21:25 - 18 Mar 13

Sam Worthington from @interactionorg: "citizen voice is ultimately about rights". Nuff said! #engagevoices

InterAction's Sam Worthington says technology is one tool in citizen engagement. Must ask who does not have access. #wblive #engagevoices

InterAction @interactionorg

21:29 - 18 Mar 13

Worthington, speaking at #wblive, says governments and others must be willing to change in response to citizen feedback.. #engagevoices.

Analysis of the session '#EngageVoices' created with Tweet Category

33

TWEETS BY CATEGORY
Category

Stuart Shulman
Tweets about Stuart Shulman

Most Active Users

1. participatory 2. rrichard09

1
tweets Tweets from this category

2
users

1
retweets

7.944
potential reach

7.944
potential impact

0,5
tweets / user

Tiago Peixoto @participatory

16:47 - 18 Mar 13

Stuart Shulman starts side talk about #bigdata and citizen engagement at ROOM L109 #engagevoices

Analysis of the session '#EngageVoices' created with Tweet Category

35

TWEETS BY CATEGORY
Category

Alex Howard
Tweets about Alex Howard

Most Active Users

1. alwalji

1
tweets Tweets from this category

1
users

0
retweets

1.311
potential reach

1.311
potential impact

1,0
tweets / user

Aleem Walji @alwalji

13:05 - 18 Mar 13

#engagevoices Hearing Translation over Alex Howard's live webstream. Please fix #worldbank

Analysis of the session '#EngageVoices' created with Tweet Category

37

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