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PANORAMA

february/march 2009
magazine

The People
Quotient
Recruit and retain
the right team
Inspire your employees

Laura Markey and Bay Gardens


rethink the funeral business

PLUS: Marketing 101…


shout loud in tough times

$3.95 CAN

www.hamiltonchamber.on.ca

The Voice of Hamilton Business


contents

f e b r u a r y /m a r c h 2009
9 The people puzzle
The right team + the right ground rules = success

features 13 Luxe life celebrations


Bay Gardens has a new take on an old tradition

19 Fire up your team


Three local organizations share their secrets for success

5 President’s message
6 Editor’s message
7 Chamber updates
8 News
departments 11 Hamilton Economic Summit
12 The real deal with Neil
15 Diversity in the workplace
16 Market perspective
18 Making the case
22 In the loop
24 From the rooftop
25 Upcoming events
26 Around Hamilton
On the cover: Laura Markey, Bay Gardens’ marketing director,
in the company’s new high end hotel-like funeral home.
Photograph by Daniel Banko

The Voice of Hamilton Business


FEBRUARY/MARCH 2009 | PANORAMA 
THE HAMILTON CHAMBER OF COMMERCE
“Voice of Hamilton Business”

EXECUTIVE COMMITTEE
President: Tyler MacLeod, Dundee Securities Corp.
President Elect: Ruth Liebersbach, Hamilton Bulldogs Hockey Club
Vice President: Richard Koroscil, Hamilton International Airport
Treasurer: Paul Gibel, MacGillivray Partners
Director at Large: Mike Foley, Trinity Development Group Inc.
Secretary: John Dolbec, Hamilton Chamber of Commerce
Past President: Len Falco, LCM Associates
DIRECTORS
Monique Biancucci, ArcelorMittal Dofasco Inc.
Suzanne Carpenter, Corus Radio Hamilton
Neil Dring, Grand River Sachem
Andrew Furgal, BMO Bank of Montreal
Peter Ipema, Newalta Industrial Services Inc.
John Knechtel, Bick Financial
Nick Markettos, McMaster University
William Oates, William Oates Chartered Accountant
Kim Piper, CB Richard Ellis Ltd.
Demetrius Tsafaridis, Steelcare Inc.
COMMITTEE CHAIRPERSONS
Ambassadors Club: Jill Genno, Rogers TV Listings
Ancaster Division: John Knechtel, Bick Financial
Business Development: Jay Higgins, Beau Monde Productions
Chamber Connections: Norm Grey, W. Norman Grey Consulting
Community Development Committee: Aurelia Tokaci, SISO
Settlement & Integration Service Organization
Dundas Division: William Oates, William Oates Chartered Accountant
Glanbrook Division: Neil Dring, Grand River Sachem
Government Affairs: Judi Partridge, Corporate Community Relations
Human Resources: Rosanne Lasowski, ArcelorMittal Dofasco Inc.
Past President’s Council: Len Falco, LCM Associates
Little Green Tree Ltd.
Science,Technology & Innovation: Paul Lakin, KPMG
Transportation: Dan Rodrigues, Little Green Tree Ltd. Publisher: Daniel Banko
ADMINISTRATION Editor: Laura Jackson, Hamilton Chamber of Commerce
John Dolbec, Chief Executive Officer Associate Editor: Marie Verdun
Carl Alexis, Network Systems Administrator Creative Director: Ali Khamis
Richard Allen, Hamilton Economic Summit Secretariat Art Director: Lynn Brenner
Don Crossley, General Manager, Sales & Marketing Photography: Banko Photographic
Patricia Dieryck, Events Administrator Vice President of Sales & Marketing: Daniel Rodrigues
Beverley Fehrman, Advertising Manager Sales Associates: David Banko, Kimberly Hoover
Laura Jackson, Communications Coordinator
Karen Hall, Office Manager Panorama Magazine is published bi-monthly on
Forestry Stewardship Council Approved Paper.
Casey Johnson, Public Policy Consultant
Jo-Ann Orth, Manager, Special Events & Promotions
No part of this magazine may be reproduced without
Darlene Schroder, Membership Sale & Services Coordinator
prior written permission of the publisher.
Diane Stephenson, Member Support Services
Jan Watts, Controller, G.M. – Administration
© Copyright 2009 Little Green Tree Ltd.
PANORAMA MAGAZINE
Published by Little Green Tree Ltd. in co-operation with
The Hamilton Chamber of Commerce
555 Bay Street North, Hamilton, ON L8L 1H1
Tel: (905) 522-1151 • Fax: (905) 522-1154
E-mail: hdcc@hamiltonchamber.on.ca 10%
Website: www.hamiltonchamber.on.ca
Cert no. SGS-COC-005381
Printing: Impressions Printing

 PANORAMA | FEBRUARY/MARCH 2009


president’s message

Tyler MacLeod, Dundee Securities

Business, the The work of your Chamber never


seems to be done. We have been busy
and I cannot believe the depth of issues
If a business does not exist, it pays no
taxes. Given. More to the point, it would
employ no one. Clear. And if no one

cornerstone we tackle.

We’ve had recent policy recommendations


had a job then taxes wouldn’t be paid
because there wouldn’t be an income
(other than those lucky few who inherit

for sucess that deal with: the waterfront; the


transportation master plan; development
wealth). Simple.

fees; labour issues and public transit. The So I’m always baffled when governments,
Chamber has also thrown its hat in the organizations or people who lobby for
ring supporting the discussions on no policies and regulations stifle and
increases in EI premiums, acceleration of intentionally impede ethical business
corporate income taxes, an increase in growth, and then act shocked when there
basic personal exemptions for taxes, is no money in the coffers. This is not
Harmonization of GST\PST, tangible the shocked attitude of the prefect in
infrastructure investment locally and red Casablanca, who really did understand the
tape reduction in government. We have criminal element circling around him. No,
been called upon to present our views of it is a lack of understanding of, on the one
the economy and updates on the business hand a seemingly complex, interconnected
environment to council. We supplied our social system or on the other, a pretty
municipal and provincial politicians with simple concept. Either way, some just
business climate survey data that was don’t get it. The money comes from
readily applauded and deemed exceedingly us — businesses and those people
helpful by our elected officials — those employed by said businesses. This holds
same officials that we continue to build true for all levels of government. Until the
relationships with, sometimes on polite United States, Alberta or Mississauga start
but clear disagreement.Your Chamber to pay our bills, I would say it is pretty
has met with the provincial finance important that taxes are collected. The
minister, our local member of the federal Chamber and its members understand this.
Conservative government, the premier I do not know why it proves so dastardly
and local members of the Ontario Liberal elusive to some.
party. We also have regular meetings with
the mayor and members of council. Everyone wants a wealthy, prosperous
community that offers social programs
This abbreviated list represents the last and cultural and recreational
few months, with much thanks to all our opportunities. Hamilton strives for this
committee volunteers who have helped ideal, but sometimes fails to prioritize.
to achieve such a robust portfolio of (Cue the Chamber!)
accomplishments. Of course, nothing can
be done without the support of the Board This is why the Chamber exists, to
of Directors. Thank you. speak on your behalf. As a matter of fact,
notwithstanding the current recession,
But why? Why does the Chamber work your chamber continues to grow, with net
so hard and flourish in its travails? Because membership up 4% year over year. This is
business is important. And it’s not just due in large part to the fact that our
important, it is “the economy”. I do not members agree on one simple thing — not
want to wax poetic or get too only do businesses need a voice, they need
philosophical, but sometimes we have one that is powerful... your Chamber of
to move to “30,000 feet” or even Commerce. Congratulations, it’s working.
“100,000 feet” to actually get back to
the ground level. Thanks and cheers. P

FEBRUARY/MARCH 2009 | PANORAMA 


editor’s message

Laura Jackson, The Hamilton Chamber of Commerce

Sharing I would like to take this opportunity to


introduce myself. My name is Laura
Jackson and I recently joined the team at
based on the themes that we have
selected for each issue.

knowledge. the Hamilton Chamber of Commerce as


Communications Coordinator and Editor.
Although I am still relatively new to the
Our focus for February/March is
Human Resources. After speaking with a
few of our members who specialize in

Connecting Chamber, I feel very fortunate to have


the opportunity to work for such an
Human Resources in Hamilton, I learned
there’s no better time than now for
important and worthwhile organization. businesses to focus on their workplace
members. I am especially thrilled about the fact that
I will be able to work alongside so many
culture; especially during this time of
economic uncertainty.
of Hamilton’s prominent business people.
In a world where technology is changing
Through my role at the Chamber, I am able the ways in which we communicate, it’s
to gain insight into Hamilton’s dynamic sometimes easy to forget that people still
business community. Hamilton businesses remain at the forefront of nearly every
are comprised of so many knowledgeable business. And without them, our
and experienced people, and through the businesses wouldn’t exist.
Chamber’s publications, I look forward to
sharing some of this knowledge with you. We hope you enjoy the February/March
issue of Panorama Magazine. If you have
At the Hamilton Chamber of Commerce, any story ideas or other news you would
we pride ourselves on the fact that we like to share with your fellow members,
are able to assist our members in please feel free to contact me. P
achieving optimum business exposure.
Panorama Magazine is one way that we
can help you to showcase your business
to nearly 2,000 other members. In every
issue, we will feature different members
through our business profiles, which are

 PANORAMA | FEBRUARY/MARCH 2009


chamber updates

Canadian & Ontario


Chamber of Commerce updates

An excerpt from the presentation to the Ottawa 2009 Business Climate Survey: Members are
Economics: Pre-budget Event on Budget 2009 optimistic about economy
January 15, 2009 An analysis of the 2009 Ontario Business Climate Survey reveals
that respondents are concerned about the Ontario economy, but
From Perrin Beatty, president & CEO of the Canadian believe the provincial government should provide taxation and
Chamber of Commerce regulatory relief in order to help business weather the storm.
In the Canadian Chamber’s view, the 2009 Budget needs to While over 80 per cent expect the performance of the Ontario
be based on realistic assumptions about Canada’s economic economy to be somewhat or much weaker in 2009 than in 2008,
performance and provide fiscal stimulus that is timely, targeted, a majority of respondents are far more optimistic about the
temporary and cost-effective. It must also focus on measures future of their own companies, with 55 per cent believing that
that not only stimulate the economy now, but also lay the they will perform the same or better next year.
foundation for long-term growth.
OCC moving forward in India
The government must not be in denial about the recession’s
Foreign markets present enormous business opportunities for
seriousness. Certainly there are measures that it should
Ontario companies. One of those key markets for the Ontario
undertake in the short term. But it also needs to convey the
Chamber of Commerce (OCC) is India.
confidence that things will get better, and make it clear that
the measures we take to respond to the crisis today will help The OCC is organizing a trade mission to India between the end
us be more successful tomorrow. of March and the beginning of April 2009, for 10 to 15 companies.
In addition to allowing people the opportunity to be more
A Canada-U.S. Agenda For a New Administration current about the available opportunities, this trade mission will
January 16, 2009 focus on India’s energy and infrastructure sectors.
The Canadian Chamber of Commerce believes that the For qualifying companies, the OCC will be able to assist with the
re-elected Government of Canada and the new U.S. cost under Export Market Access, its 50/50 cost sharing grant
Administration now have an opportunity to reinvigorate their program. More info is available at: http://www.exportaccess.ca
long-standing partnership while strengthening their physical
and economic security. Sales tax reform aids consumers, government
and business: Report, January 22, 2009
Closer collaboration should address the economic downturn,
Supporters are rallying behind a comprehensive report on
the global financial crisis, acknowledge our systemic integration,
sales tax reform in Ontario, as one of the most effective
increase Canada-U.S. security, facilitate our integrated
ways to combat the economic challenges facing the province.
manufacturing supply chains (and the 10 million jobs they
Prepared for the Ontario Chamber of Commerce, the report
support), secure our mutual energy supply, and create an
demonstrates that Ontario households, businesses and
environment conducive to innovation; fuelling future prosperity
government will all benefit from reform of Ontario’s sales tax.
for our children.
The report was released in Toronto and other communities
The full report can be viewed at
throughout the province. It can be found at
http://www.chamber.ca/article.asp?id=3
http://occ.on.ca/Policy/Reports/441

FEBRUARY/MARCH 2009 | PANORAMA 


news

News from our members

First of its kind • Carolyn Milne - Hamilton Community Foundation


The Hamilton Port Authority launched its short sea shipping • Mo Elbestawi - McMaster University
initiative with a dedicated container feeder vessel bound for India • Jeremy Freiburger - Hamilton Community Foundation
and Pakistan via the Montreal Gateway Terminal. This first of its • Bruce Wood (Pres/CEO or Alternate) - Hamilton Port Authority
kind shipment marks a significant step in the advancement of
Great Lakes short sea shipping through the development of viable Congratulations to…
container feeder services linking with both Halifax and Montreal. Marita Zaffiro has been awarded “2008 Canadian Citizen of the
Short sea shipping, a significant component to goods movement Year” by the Sons of Italy. Marita, who is president and CEO of
throughout Europe, provides long-term sustainability for Marchese Health Care is recognized for her contributions over
the Seaway. the years both professionally and socially.

Launch Peter McCann of Peter McCann Corporate Consulting recently


The Dunham Group is pleased to announce the launch of a new launched a new book titled Turnarounds: Brains, Guts & Stamina.
IT Services division and the appointment of Jeremy McMaster to His book offers advice from CEOs and consultants, based on
the position of Director - IT Services. Jeremy has more than research and experience with privately held companies in
10 years experience and has held senior positions at both Canada, USA, Britain and Finland. Peter McCann is a CEO,
Interlynx and DependableIT. Management Consultant, Corporate Director and author of
Strategy and Business Planning of Privately Held Companies.
Announcement
On Wednesday, December 17th, Metrolinx announced the Laurel Martin and Mike Martin, principles of Skyway Life
largest cooperative bus purchase in Ontario history. This means Insurance in Hamilton, the exclusive local plan agency for the
that there will be as many as 160 new buses providing service Chambers of Commerce Group Insurance plan, received national
to municipalities across Ontario. recognition for having the highest percentage of returning
customers year-over-year. This is the third consecutive year in a
row that Skyway has received this award in its class nationally.
Appointments
Hamilton City Council established the Economic Development
Chamberlain Architect Services Limited is celebrating 30 years
Advisory Committee on June 11th, 2008 and several Hamilton
in business.
Chamber of Commerce members have since been appointed
to it.
On Thursday, January 22nd, the Mohawk College Alumni
Association hosted its annual Alumni of Distinction Awards
Appointed Chamber members are:
dinner. This year, Cathy Wellwood was the recipient of the 2008
• Mark Chamberlain - Trivaris, Chair of Advisory Committee
Alumni of Distinction Award in the Business category. Cathy’s
• Mary Lynn West - Moynes - Mohawk College
nomination package outlined her involvement with the Hamilton
• Richard Koroscil - Hamilton International Airport
Chamber of Commerce.
• Juergen Schachler - ArcelorMittal Dofasco
• Tyler MacLeod - Hamilton Chamber of Commerce
Zoom Zoom’s Indoor Playground in Ancaster has just
• Vacant - Hamilton Health Sciences
celebrated its one year anniversary.
• Syd Hamber - DTZ Barnicke

 PANORAMA | FEBRUARY/MARCH 2009


feature

The
PEOPLE
PUZZLE
Combine clear HR strategies and the right
team members for success
Written by Laura Jackson
Photography by Daniel Banko

P
erception has it that only companies with many With appropriate HR policies in place, you can save your
employees require HR processes and policies. But business money by preventing major problems and legal issues,
Human Resource experts say this isn’t true. If a said Falco. But aside from legal issues, there are many other costs
business has employees, it should have HR strategies that can arise as a result of poor HR planning. Many businesses
in place. make the mistake of hiring employees who don’t fit into the
culture of their organization — a common misstep when there
“A lot of companies grow quickly and they don’t have a system is a sudden need to fill a vacant position.
in place. And they’ll usually experience a problem before they get
a wake up call,” said Len Falco, president of LCM ASSOCIATES. “It’s an emotional decision or a knee jerk reaction where an
employer doesn’t take the time to go through the process
But this doesn’t necessarily mean that you need to have a properly to ensure they are getting the right candidate,” said
comprehensive policy book. “It’s enough to develop some ground Falco.
rules,” he added. An HR consultant can educate you on what
your responsibilities are as an employer and help you implement “The key is job fit and culture fit. Hiring excellent people is
policies. about much more than excellent skill sets,” said Gay Miller,
vice-president of The PartnerFirm.
And your decision to hire either a consultant or a paid employee
will depend on the nature of your business and the size of your “It is important to structure a position so that the goals are clear
staff. HR consultants are often hired on a per project basis; and employees are challenged by their work.You need to create
however, the average cost in Hamilton is between $100 and an environment that people want to work in,” she added.
$150 per hour.

FEBRUARY/MARCH 2009 | PANORAMA 


Employees who fit the culture of a work place often require less teaching, which
translates into less day-to-day management.

When searching for new employees, recruiters often conduct behavioural


interviews. The interviewer will first ensure the candidate is qualified for the
position, then, through a series of situational questions, determine if they will fit
the organization’s culture. Recruiters often use personality tests when making a
final decision from a shortlist of candidates. “If two people are equally qualified,
this could help to determine their ability to fit into your organization and be a
productive employee,” said Falco.

However, the current economic crisis may mean that businesses are more
concerned with trimming from their teams rather than to adding to them. But,
Miller believes an economic downturn can prove to be beneficial for businesses
and organizations. For example, it can provide an opportunity to gain an edge
over competitors. “Businesses should continue investing in their key people and
prepare themselves for the upturn,” she said.

Keeping employees happy is one sure way for businesses to save money and
reduce turnover. Many employees are satisfied when their work is recognized
and appreciated by their employer. “Everyone needs a pat on the back and it’s not
always about money,” said Falco.

Employees can be motivated by promotions, flexibility in work schedules or


through involvement in decisions pertaining to their job.

Businesses can take advantage of organizations such as the Canadian Centre for
Occupational Health & Safety (CCOHS), located in Hamilton. The CCOHS was
established in 1978 to help businesses and organizations prevent injuries in the
workplace.

The CCOHS is readily used by businesses and organizations across the nation.
Last year, the CCOHS’ person-to-person Inquiries Service answered nearly 13,000
questions from Canadians pertaining to health, safety and well-being. And statistics
show that Ontarians used the service the most at 53.4 per cent.

Today, many businesses are turning to the CCOHS for more than health and
safety information. They are also requesting tips on how to implement work-life
balance into their organization.

“Employees look for more than just salaries, they look at the big picture. Work-
life balance is becoming increasingly important to employees,” said Eleanor
Westwood, communications manager at CCOHS.

The CCOHS is especially beneficial to smaller companies that don’t have the
staff to implement proper workplace health and safety procedures. And finding
accurate information can sometimes be overwhelming for small businesses, said
Westwood.

But experts agree that HR is ultimately about people. “Sometimes in business we


get caught up in being productive and overlook the fact that we are relying on
people to deliver the goods,” said Falco.

“Businesses need to focus on HR and maximize their investment in people. It’s a


strategic tool for leaders of organizations that can help them be competitive. If
properly utilized, it can improve a company’s bottom line,” said Miller. P

10 PANORAMA | FEBRUARY/MARCH 2009


hamilton economic summit

Richard Ward Allen, HES Secretariat

Complementary event focuses


on students and youth
How do we involve the next generation The Hamilton Economic Summit and the Hamilton Chamber
of Commerce extend sincere appreciation to Zach Douglas,
of leaders in advancing our community’s President, McMaster Innovation Park, for making this event
goal to become one of Canada’s top ten possible, and to the following organizations for actively
contributing to our event working committee:
census metropolitan areas within the
next five years? • ArcelorMittal Dofasco
• Hamilton-Wentworth District School Board
This question arose repeatedly at last year’s inaugural Hamilton • Canadian Youth Business Foundation
Economic Summit — a community initiative facilitated by the • Imperial Cotton Centre for the Arts
Hamilton Chamber of Commerce in partnership with the City • Environment Hamilton
of Hamilton and the Jobs Prosperity Collaborative. • Golden Horseshoe Biosciences Network
• McMaster University
Part of the answer is being • Hamilton Community Foundation
delivered through a new initiative • Path Employment
spearheaded by the Chamber • Hamilton Port Authority
in collaboration with a working • Volunteer Hamilton
committee of organizations • Hamilton-Wentworth Catholic
representing a cross section of District School Board
Hamilton’s diverse economy.
For more information, visit
On May 7, 2009, the committee hamiltonchamber.on.ca and click
will host a day long event at on Hamilton Economic Summit
McMaster Innovation Park or call Richard Ward Allen at
targeting approximately 250 905-572-0363. P
local students and youth eager
to contribute to creating new The Hamilton Economic Summit is a
economic opportunities in community initiative facilitated
Hamilton. The purpose of the event is to act on the summit by the Hamilton Chamber of Commerce and delivered in partnership
inspired recommendation that our community introduce fresh with the City of Hamilton and the Jobs Prosperity Collaborative.
ways to empower individual citizens in progressive economic For information, or to get involved, contact Richard Ward Allen at
development based on triple bottom line principles. rallen@mountaincable.net or 905-572-0363.

The event’s major goal is to invite local young people to help


shape Hamilton’s future through applying their perspectives to
actual development scenarios and later sharing their ideas with
key decision makers and the broader community. A number of
informal design cafés involving sample young people were held
Related News
The second annual Hamilton Economic Summit
in February to inform the final event program. happens on May 6, 2009 at the newly-renovated
Crowne Plaza Hotel in downtown Hamilton. Honorary
The challenge of succession planning extends beyond Co-Chairs: Dr. Peter George and Ron Foxcroft.
organizations and networks. It is something Hamilton must Contact the Hamilton Chamber of Commerce for
address given its aging population and the importance of registration and program details.
developing a new cohort of community leaders that will
move our city successfully forward in the coming decades.

FEBRUARY/MARCH 2009 | PANORAMA 11


the real deal with neil

Neil Everson, Hamilton Economic Development

Hamilton’s economy: a
look back … and ahead
“An Economist is an expert who will in the McMaster Innovation Park, the announced relocation
of Burlington based technology company Trivaris and the
know more tomorrow why the things he groundbreaking of the Federal Government’s 140,000 square
predicted yesterday didn’t happen today.” foot CANMET Materials Technology Laboratory.

I would argue that although many economists forecasted an One of the biggest “good news” stories in 2008, and one that
economic slowdown in 2008 – few, if any, envisioned the speed was seen across the country, was Canadian Business Magazine
and severity of the recession that now grips the throat of the rating Hamilton as the 3rd best city in English Canada and
global economy. Today there is no continent, country or city that the 7th best place nationally to do business in 2008. Many
is immune to its impacts. What is clearly evident is that some factors contributed to this ranking but at the top of the list
countries and cities have fared much better than the rest. are the continuing diversification of our economy, the City’s
efforts to provide seamless one stop customer service for
Is Hamilton one of those cities? The answer to that question business development, a financial commitment by city council to
is a very hesitant “no” and that’s because even though economic development, and an effective community partnership
Hamilton has been affected by job losses and layoffs in the with the Jobs Prosperity Collaborative.
manufacturing sector, Hamilton is by no means at the bottom
of the pile. Comparing Hamilton’s unemployment statistics (as In terms of looking ahead, there is no doubt that 2009 will be
of December 2008) to other manufacturing centres in Ontario, one of the most challenging economic years that Hamilton
our municipality remains below the Ontario average of 7.2% has faced in over two decades. Unemployment and layoffs
(Hamilton currently sits at 6.9%) and significantly less than are expected to spread far beyond the manufacturing sector,
London (7.2%), Kitchener (7.7%), Niagara (8.8%), impacting every aspect of our local economy from retail to
Oshawa (7.8%), and Windsor (10.1%). construction to the public sector. However, there still remains
room for optimism in 2009. The City has a number of large
If we look at the construction value of the City’s total building commercial projects currently in the development pipeline on
permits for 2008, including a fourth quarter that felt the weight top of the multi-million dollar redevelopments of the Centre
of the global slowdown, Hamilton surprisingly smashed its record Mall and the Mountain Plaza Mall. Within the next month,
in 2007 with a total construction value of over $818 million last there will be new industrial growth announced and the City of
year. The record growth was led by our residential, commercial Hamilton, along with the other levels of government, are planning
and institutional sectors. What is important to remember about on accelerating a number of major infrastructure projects in
that $818 million number is that it represents building permits order to stimulate economic growth in our local economy.
issued in 2008 which means that these new buildings will be
completed this year and will invariably involve hiring new staff, Finally, the Planning & Economic Development Department is
paying taxes and will require services to continue operations. working diligently to capitalize on the recovery that is forecasted
for the first or second quarter of 2010. These efforts include the
There were many other “good news” stories last year; stories completion of the Official Plan, the new comprehensive Zoning
that demonstrate that Hamilton’s efforts to diversify our By-Law, the Economic Development Strategy, the comprehensive
economy are being realized. Some of the highlights include Marketing Strategy, and the servicing of the Glanbrook and
Sunrise Metals that established a new partnership with the Ancaster Business Parks.
P

Hamilton Port Authority for short sea shipping thereby opening


up Hamilton made goods to new markets. Our local agricultural
sector showed strong growth last year to the tune of a
$260 million increase in its overall contribution to our local
economy – that increases the annual economic impact to
$1.26 billion in Hamilton. There were two major developments

12 PANORAMA | FEBRUARY/MARCH 2009


feature

LUXElife
CELEBRATIONS
Bay Gardens runs with a new funeral home concept
Written by Laura Jackson
Photography by Daniel Banko

FEBRUARY/MARCH 2009 | PANORAMA 13


To help support Hamilton’s
many community groups,
Bay Gardens has allocated
a separate meeting space
for non-profits to use free
of charge

U
pscale, hotel chic and eco-friendly are not exactly and lighting, along with a projector and a camera so that services
what you’d expect from a funeral home. But it’s what can be recorded and projected online.
you will find at Bay Gardens’ newest location on
Hamilton’s East Mountain. Bay Gardens also offers its clients the option to create a ‘life
story’ — a compilation of photos and music on DVD. The life
The funeral home opened its second location on Rymal Road in story, played on an HD plasma TV inside the visitation room, is
Hamilton last August. Sitting on 3-acres of land, it has more than a unique way to celebrate lives. Each room is also equipped to
24,000 square feet of space, making it the city’s largest funeral accommodate personal iPods for those clients who prefer to
home. In fact, there isn’t any other home like it in Canada. play their own selection of music during visitations.

“There’s a reason why members of the funeral industry are To help its clients through the grieving process, Bay Gardens
coming here to tour our facility,” said Laura Markey, marketing offers a Bereavement Program, which includes an ongoing
director of Bay Gardens Funeral Homes. support group and online resources.

Designed to accommodate the needs and wants of local Aside from helping families, Bay Gardens is also committed to
residents, Bay Gardens has more than 200 parking spaces and the community. To help support Hamilton’s many community
the capacity to hold up to six funerals at a time. To ensure Bay groups, Bay Gardens has allocated a separate meeting space for
Gardens would be especially unique to Hamilton, it was designed non-profits to use free of charge. The investment, estimated at
using a waterfall theme, as a way to reflect the Hamilton area, $500,000, features a separate wing with boardrooms, washrooms
which has more than 100 waterfalls. and a small kitchenette.

The award-winning interior of the home features high-definition Although the facility has been getting a lot of attention, the staff
plasma TVs, fireplaces, an outdoor patio and beautiful furnishings, at Bay Gardens believes that top-notch service keeps them busy.
which all add up to a unique experience for clients. And it was
designed keeping the environment in mind, with recycled carpet “Our services are unparalleled in Hamilton. Beginning with the
throughout each room. The reception area has a two-story initial phone call and ending with our bereavement support
indoor waterfall, fresh floral arrangements, couches and courtesy services, we strive to accommodate our clients’ every need,” said
umbrellas at the entrance. Upon arrival, guests are offered freshly Markey.
baked cookies, coffee and specialty teas.
In addition to offering excellent services and a well-designed
Aside from offering state-of-the-art facilities, Bay Gardens facility, Bay Gardens is also affordable. According to Markey,
Funeral Home strives to meet its clients’ every need under one most people are surprised when they learn that the prices are
roof. The home has been designed to accommodate receptions, competitive with other funeral homes in the region.
with the option of having catered meals and beverages. To help
make the entire funeral planning process easier, Bay Gardens She adds, “Although Bay Gardens takes a very modern approach
sells items such as floral arrangements, caskets, urns and candles. to the funeral planning process, it remains committed to
The home can also accommodate funeral services inside the honouring individual traditions.” P
chapel, which holds up to 200 people. The modern chapel, though
traditional in its purpose, is equipped with automatic curtains

14 PANORAMA | FEBRUARY/MARCH 2009


diversity in the workplace

Chamber
committed to
diversity
The Hamilton Chamber of Commerce is committed to
reaching out to more businesses and ensuring that we
continue to support the changing demographics of our
community. Our goals is to provide current information and
resources to help our members stay abreast of diversity
efforts throughout Canada, Ontario and in particular, the
Hamilton community.

Tyler Macleod, president of the Hamilton Chamber of


Commerce, advised at a previous business leaders meeting:
“Diversity efforts within organizations and businesses will
ensure that we are competitive and allow Hamilton to
continue to be a leader in attracting and retaining new
immigrants. Diversity
efforts today will allow
us to build on our
economic and labour
base and provide a good
pool of skilled workers
in Hamilton.”

In his study, a Business


Case for Diversity, Dr.
Jeffrey Gandz from the
University of Western
Ontario notes “Diversity
can help organizations
identify and capitalize on opportunities to improve products
and services; attract, retain, motivate and utilize human
resources effectively; improve the quality of decision-making
at all organizational levels; and reap the many benefits from
being a socially conscious and progressive organization.”

A complete copy of the study can be found at the following


link: http://www.hrsdc.gc.ca/eng/lp/lo/lswe/we/special_
projects/RacismFreeInitiative/BusinessCase-e.pdf.

We look forward to exploring diversity in future issues of


Panorama and welcome your story ideas. Contact Laura
Jackson at l.jackson@hamiltonchamber.on.ca with your
suggestions. P

FEBRUARY/MARCH 2009 | PANORAMA 15


market perspective

Michael Carnegie, Taylor Leibow Accountants & Advisors

Public market meltdown – impact


on private-company valuations
Over the last several months, I have been asked by many There are two reasons why this is the case:
entrepreneurs and other professional advisors to comment on
the impact the recent volatility and downward trend in public 1. Growth Prospects
company stock-market valuations has had on the value of Private businesses tend to be smaller than public companies.
private businesses. Beyond the inherent limited access to capital necessary to fund
growth, the driving force of growth is the entrepreneur. Private
Private-market valuations and public-company valuations are companies generally do not have a formal business infrastructure
correlated, albeit, not perfectly. Valuation parameters are not to drive growth.
the same in both sectors. Much of the difference relates to the
extent to which future growth expectations are included in the 2. Who Gets Credit for the Growth
valuation analysis. The lack of separation between ownership and management
inherent in many private businesses indicates to a purchaser
There are large private businesses with sustained track records that growth, even if indicated by a review of recent results
of growth whose values may include expectations of future of operations, needs an outside force to be sustained. The
growth. The values of such businesses may be more closely purchaser will often be of the mindset that if the business is to
aligned with the prices of public-company stocks than the values grow in the future, it is a function of what the purchaser brings
of small and medium enterprises, which outnumber large private to the table and not factors which are inherent in the company.
companies and are the focus of this article. Therefore, a purchaser is willing to pay for what exists at present
but is not willing to acknowledge a forecast for growth.
As an example, let us consider “Company A”, which is listed on
the TSX. The price-earnings ratio for Company A’s stock is 25:1. The combination of these two factors means that private
This 25:1 ratio means that for every $25 of stock price, there businesses are most often valued based on historical results
was $1 of earnings per share over the last 12 months. This ratio of operations: sometimes some an average of the last three to
implies that the return on investment for the stockholder is 4%, five years; sometimes only the last 12 months.
because $1 of earnings is 4% of the current $25 stock price.
When growth is eliminated from the value equation, the
Investors in public-company stocks expect a return on differences between public company and private company values
investment greater than 4%. Even in today’s low-interest-rate are not eliminated but are reduced to other factors such as the
environment, investors can obtain a 4% return on a far less higher risk associated with smaller, less diversified businesses.
risky investment, such as a government bond. It follows that
the market expected earnings to grow to provide a return on The decline in stock-market values is not solely attributed to
investment significantly higher than 4%, perhaps 8%, 10%, 12%, or elimination of growth from earnings forecasts. Certain of those
more. issues also impact private-market valuations. For instance, a lack
of financing limits purchasers’ ability to buy businesses. The law
Future growth expectations are always incorporated into pricing of supply and demand dictate that as the demand for acquisitions
mechanisms for publicly traded stocks. decreases, prices also decrease. P
Let us now turn our thoughts to a private company. Having Michael Carnegie, BComm, CA•CBV is partner-in-charge of the
dealt with many transactions involving interests in small and Business Valuation and Litigation Support Department at Taylor Leibow
medium private companies, I can state with confidence that it is Accountants and Advisors. Contact him at 905-645.5576.
extremely difficult to convince a purchaser to factor growth into
its pricing equation.

16 PANORAMA | FEBRUARY/MARCH 2009


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create a full-service working environment, or host a memorable function.

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Daniel Rodrigues Dave Banko Kimberly Hoover
905-631- 0571 905-631- 0571 905-631- 0571
ext. 2205 ext. 2208 ext. 2201
making the case

Casey A. Johnson, StoneCastle Communications

Cut Your Spending During a


Recession? Are You Kidding Me?
If you already have a thriving business and possess the client? One month? Three? More? If you stop marketing during a
fundamental knowledge that marketing is not an expense but recession you lose the valuable momentum it took years to build.
an investment, you already have an excellent head for business Once that momentum is lost, you have to start all over again, and
and will not learn anything new from this article. For those of it could literally take months and months to rebuild.
you who don’t, listen up.
“It is well documented that brands that
As soon as the word “recession” is said aloud, a lot of people
immediately start to panic, creating a ripple effect that seems to increase advertising during a recession,
instantaneously resurrect the antiquated tradition of wanting to when competitors are cutting back, can
stuff all of one’s money into one’s mattress. That phenomenon improve market share and return on
may be bad news for some, but not for the keen entrepreneurial
business person. The dreadful “R” word everyone is whispering
investment at lower cost than during good
out of inherent fear, reminiscent of Lord Voldemort’s He-Who- economic times.”
Shall-Not-Be-Named moniker, is not entirely a negative entity. —Professor John Quelch, Harvard University
Yes, some industries will take a hit. It’s inevitable. But, it is also a
huge opportunity for business warriors who know how to take There is a reason English billionaire Richard Branson is so
advantage of a sluggish market. successful. He spends one third of his time promoting and
marketing. He knows the value of it. Proctor & Gamble
advertised heavily during the Great Depression, so did Intel
“It’s been proven that an increase in in the 1990 fiscal slowdown, and Wal-Mart in 2000 when the
marketing spending during a recession can economy was barely moving.
gain a long-term advantage for a brand. Over
the years, research studies have confirmed So continue marketing, advertising and networking. Do not stop
promoting your business, not unless you enjoy learning lessons
that the best strategy in terms of long-term the hard way. There are copious numbers of studies that prove
ROI is to increase marketing expenditure people who continue, if not increase marketing and promotional
during an economic slowdown ... [Reducing spending during fiscal deceleration (better than using the “R”
word, isn’t it?) have been able to weather economic uncertainties
your spending] may leave your brand in a with far greater success in the short and long term than those
less competitive position when the economy who do not. If you need any other proof, look to the leaders of
recovers.” industry over the next few months and watch what they do.
—Nigel Hollis, Chief Global Analyst for Millward Brown
“Canada is relatively well placed to weather
The key is to promote, promote and promote. Whether it’s the current economic climate.”
through marketing, advertising or networking, you need to take —The Honourable Tony Clement, Minister of Industry,
advantage of the increasing gaps in the marketplace as others 2008 Business Roundtable with the Federal Government
stop spending. Every time an organization halts its marketing and
advertising initiatives, they create a hole for others to dominate, Be bold, lead with confidence, and listen to your common sense,
ultimately giving those companies more exposure. With more not the fear mongering of others. And when the market takes
visibility and less competition in the market, how can you lose? an upswing, as we all know it will, you can say cheers from your
You can’t. posh new condo in the Mediterranean and thank the heavens
you didn’t listen to them. P
Marketing must always remain consistent and fluid. Think about
this. How much lead time do you need before you actually land a www.stonecastlecommunications.com

18 PANORAMA | FEBRUARY/MARCH 2009


FIRE
UP feature

Written by Paul Mitchell

YOUR
Photography by Daniel Banko

TEAM Inspired and engaged employees will


take your business to the next level

H
uman Resources professionals agree that recruiting challenge whether current practices are the best thing to
and retaining staff, often in competitive situations, do,” she explains. “So being dissatisfied with the status quo is
requires going beyond basic employment elements great news for us. It shows that our employees care enough
such as pay, benefits and physical environment. to always want to get better. If we can make them feel that
their contribution is valued and recognized in a supportive
These factors are vital, of course. But they aren’t sufficient environment, it’s a win for them and it’s a win for us,” she says.
enough to ensure that employees will remain motivated and
committed to the organization over the long term. Other HHS’s goal is to work with employees for continuous
discretionary factors are needed to create a work environment improvement in both health care delivery and the work
where people feel they will succeed and enjoy job satisfaction. environment. This is no small order for an organization of nearly
Panorama spent some time with two Hamilton organizations 6,000 full-time and more than 3,100 part-time employees, as well
with proven success in their HR practices and policies. They as more than 1,700 physicians who practise at its hospital sites
shared some insights on how to go about keeping your across Hamilton.
employees happy.

Three local business leaders are creating a winning culture through HR best practices. (LtoR) Louise Taylor-Green, vice president of human resources at Hamilton Health
Sciences, Barbara Bradbury, vice president at AnswerPlus Inc. and Kevin Marshall general manager of Old Mill Restaurant.

“This can be achieved by recognizing the unique value and


Hamilton Health Sciences contribution of all employees, and by providing the conditions
Hamilton Health Sciences was recently named one of Canada’s that allow them to do their best work. We place a very high
Top 100 employers for the third successive year. The list, value on continuous development and academic preparation,”
compiled by MediaCorp Canada Inc. and featured in Maclean’s Taylor-Green says.
magazine, is a catalogue of best employment practices.
Initiatives to help employees improve themselves include
Louise Taylor-Green, vice president of Human Resources at tuition reimbursement and a variety of learning and experiential
HHS, believes the organization’s achievement is the result of opportunities. A leadership program develops the skills that are
responding to dissatisfaction within its widespread health care essential in creating the best environment within each work
community.Yes, dissatisfaction can be a positive element – if group.
responded to correctly.
Diversity programs are designed to attract and retain talent
“People can become very comfortable in their work from different populations. A number of initiatives centre on a
environment and that comfort can lead to apathy. People don’t values-based code of conduct that establishes a minimum level
of behaviour for everyone working at the hospitals.

FEBRUARY/MARCH 2009 | PANORAMA 19


“Pride in the organization can’t be underestimated,” Taylor-
Green says. “It would be hypocritical of me to say that we
have a good culture because somebody in the executive office
says we should. It happens because employees are committed
to it.”

AnswerPlus Inc.
Barbara Bradbury, vice president at AnswerPlus Inc., has a
surprising answer when asked why the 48-year-old call centre
has been such a success over the years.

The customer doesn’t come first.

“Our employees have to come first. We’re selling a service


and you’re only going to give good service by having good and
happy people,” she says. “We probably devote 70 per cent
or more of our time and resources on our employees —
coaching, training, monitoring. It’s all about them.”

The company’s ability to attract and retain good and happy


people was recognized last year when AnswerPlus won the
Hamilton Human Resources Hero Award, marking it an HR
leader within the Hamilton business community.

AnswerPlus, a full-service, 24/7, inbound call centre


specializing in emergency response, has 40 employees at its
Hamilton office, the majority of them fulltime. The call centre
industry traditionally has high staff turnover, but AnswerPlus
bucks the trend because of its dedication to employee
retention.

The key is recognizing the goals and values of today’s younger


workforce — the post Baby Boom Generation X, and their
younger siblings, Generation Y. “I can’t tell people enough: if
becoming an employer of choice is not your goal, you are not
going to keep Gen X and Gen Y people,” Bradbury insists.
“They will come in, do a great job for you, they will give you
what skills they have learned, they will learn what skills they
can get from you — but if you can’t keep stimulating them,
if you can’t keep challenging them, they will leave you and go
somewhere else,” she says.

“The biggest key is to keep them involved in everything


that happens.You have to give them perpetual feedback.
Otherwise they don’t see a future for themselves with you.”
Pay scales at AnswerPlus are based on skill sets, rather
than tenure. “Because our clients vary so much, we have
12 different skill sets. When you’ve mastered one, we’ll move
you up to the next one. And as you move up through the
skill sets, you’ll recognize an increase in pay,” Bradbury says.
Staff members are rewarded with performance bonuses
based on evaluations of their phone calls. Corporate awards
that the company receives are celebrated with special events.
Management and sales meetings are open to any employee
who wishes to attend and the minutes are posted for all
to see.

20 PANORAMA | FEBRUARY/MARCH 2009


Working at a call centre can be stressful, so AnswerPlus has
been known to bring in a massage therapist on particularly
hectic days. It has also set aside its own Tranquility Base, a
quiet room where employees can relieve stress.

“It’s all part of looking after our people. We feel a moral


obligation to be doing this. It’s often the little things that
make the difference.”

Old Mill Restaurant


While most of us were shivering through the January cold
snap, 18 senior staffers and management at Ancaster’s Old
Mill Restaurant were enjoying the sunny climate of Punta
Cana, a resort in the Dominican Republic.

They were there as guests of the Old Mill, continuing a


seven-year tradition at the restaurant to recognize the
contributions of its key employees with a paid vacation.
“The people who are on vacation are all people who have
been with us full time for more than a year. It’s just a holiday.
We don’t go down there for shop talk,” says Kevin Marshall,
the Old Mill’s general manager.

In previous years, the senior staffers, including its chefs,


maitre d’s and head bartender, have taken cruises and visited
Las Vegas and Jamaica during the slow period after the
hectic holiday season when the restaurant is open only on
weekends.

Not that other staff are forgotten at the Old Mill, which
has 50 full-time and 75 part-time employees. They all enjoy
company-sponsored Christmas and summer parties and,
perhaps most important, are offered career-advancing
opportunities.

Staff retention is a major objective. “Training is very costly


and time consuming so you want to keep your people.You
want experienced people who know your product and can
provide better service to your clients,” Marshall says.
“Employees receive a full training package when they come
on site and we make opportunities available to staff who wish
to progress. If there’s a waiter who’s knowledgeable about
wine and wants to become a sommelier, we’ll pay for his
schooling.”

The Old Mill also sends its chefs to spend a month at the Fat
Duck, a three-Michelin-star restaurant just outside of London,
England. The company covers their room and board so they
can bring their international experience back to Ancaster.
“And we have a very positive work environment,” Marshall
says. “We have a core group of people who are very positive
and friendly. They help influence similar people as they come
into the company.” P

FEBRUARY/MARCH 2009 | PANORAMA 21


in the loop

Get more out of your


Chamber membership

Ancaster: Government Affairs:


Barry Reid, Chair of the new Ancaster BIA, spoke at Ancaster’s The Committee has finalized the “Many Communities, One
December meeting. Economy” policy, while also creating new policies in the areas of:
Council Governance; a New Deal for Cities; and Area Rating.
The Division is working diligently with the Government Affairs
Committee to finalize the “Many Communities, One Economy” Human Resources:
policy. The Division is also gearing up for their Citizen of the Year The Committee will be crafting a policy on funding to address
and Youth Volunteer of the Year awards dinner. Workforce Quality, Education & Quantity and Shortages.
Business Development: Issues the Committee is looking at include: changes to WSIB;
The Waterfront Task Force has submitted the final version of the new Service Delivery Model; Prevention — changes to
their policy regarding Waterfront development to the Chamber’s H & S Associations; Occupational Disease; Experience Rating;
Board and will be presenting it to the City of Hamilton. and Claims Persistency.
The Committee’s Brownfield Redevelopment policy is being
updated for consideration at the Ontario Chamber of Science, Tech & Innovation:
Commerce’s AGM. The Committee will be looking into crafting a policy on
Research & Commercialization. The Committee’s Innovator’s
New policies on Small Business Encouragement and Funding, Project is moving along very nicely and they are expected to play
Downtown Revitalization, and the Shrinking Manufacturing a supporting role in the Hamilton Science Fair this year.
Sector & Productivity Gap will be developed for consideration
at the OCC AGM as well. Their January meeting was held at the Golden Horseshoe
Biosciences Network offices at McMaster University.
Community Development:
The Committee is looking at healthcare and LHIN initiatives. Transportation:
LHIN is expected to present an informational presentation Guest Speaker Paul Kerry, Area Manager, Corporate Business
to the committee in the beginning of 2009.The Committee is Development of Canadian Pacific Railway spoke at the
also diligently working on its Arts and Entertainment initiative Committee’s January meeting.
to bring the arts community together to enhance Hamilton’s New subcommittees include:
cultural profile. • Integrated Intermodal Transportation Gateway
Strategy/SOGC
Dundas: • Airport development
Police Superintendent Ken Bond spoke at the Division’s
• Transportation Master Plan
December meeting.
• Light Rail

The Division is also gearing up for their Citizen and Youth
The Committee will be updating policies on DARTS and Marine
Volunteer of the Year awards dinner. The Division is also looking
Transportation. The latter will be presented at the OCC’s AGM.
forward to another successful Senior’s Day event, as well as
continuing to participate on the Dundas Tourism Roundtable.

22 PANORAMA | FEBRUARY/MARCH 2009


in hamilton
Whether you’re looking for an exceptional professional, an outstanding service, or a unique experience for employees or clients,
you’ll find it In Hamilton. Panorama Magazine is pleased to feature a select few of Hamilton’s best.
from the rooftop

Recent Hamilton Chamber of


Commerce highlights
Employment Insurance the automotive industry was also emphasized, amongst other
In our submissions to the EI Commissioner, we advocated items for discussion. Mr. Sweet was so impressed with the
for no increases in EI Premiums in light of the softening thoroughness and thoughtfulness of the recommendations,
economy and higher unemployment rates projected particularly on such short notice, that he strongly suggested that
for 2009. On November 14, 2008, the government copies of the minutes of this meeting be distributed to all elected
confirmed that premiums would remain unchanged officials locally at all three levels of government. View a copy of
in 2009. This is a win for the Chamber and other employer online at www.hamiltonchamber.on.ca
groups, as each one-cent increase in EI premiums Waterfront Development Proposal
represents $11 million, 60 per cent of which is paid by On Monday, January 12, Hamilton Chamber of Commerce CEO,
employers. John Dolbec, made a presentation to Hamilton City Council
Cutting corporate income tax regarding recommendations for development of the waterfront.
Accelerating and deepening the already announced corporate As a result, Council endorsed the Chamber’s proposal, along
income tax reductions from 22.12 per cent to 19.5 per cent in with recommendations from other waterfront stakeholders,
2008. Reducing the rate from 22.12 per cent in 2007 to 15.0 % in asking staff to be guided by the City Waterfront Trust Plan. This
2012 will result in cumulative tax savings of $14.1 billion. is a major leap in moving towards waterfront revitalization,
which has been a core issue for the Chamber for more than two
Basic Personal Exemption decades.
A basic personal exemption increase from $8,929 to $9,600
Within a week of this, the City’s Public Works Committee
in 2007 to 2008, and to $10,100 in 2009. This represents $1.9
accepted the Chamber’s recommendations not to implement
billion in total tax savings in fiscal 2007-08 and an additional $600
City staff recommendations for certain traffic calming measures,
million in 2008/09.
including some North Bound street closures (e.g. bay St. N.)
Canadian Chamber of Commerce insists leading to the waterfront.
government put Canadians Ahead of Politics Chamber president makes pre-budget
Ottawa, December 2, 2008 presentation
In early December, The Canadian Chamber of Commerce (CCC) On Wednesday, January 14, Chamber President Tyler MacLeod
voiced its concern regarding the government’s inability to put made a pre-budget presentation to City Council, highlighting the
Canadians ahead of politics. The board of the CCC was dismayed results of an “economic climate” survey of members conducted
with actions taken by all federal political parties. Following in December of 2008, which outlined member concerns
consultation with members of its network from across Canada, regarding the impact of the current economic downturn on
the CCC called upon all political parties to concentrate on the their businesses. Tyler passed on member recommendations
public interest above all other considerations. The CCC urged to the city that will help businesses cope with the downturn.
that the government prepare a comprehensive strategy to be Recommendations included investment in infacstructure and
presented to the public at the earliest appropriate opportunity. reduction of red tape and taxes.
Chamber meeting with MP Our first new division in 35 years
On Monday January 5, 2009, the Chamber’s leadership met The Hamilton Chamber of Commerce welcomes its newest
with MP David Sweet to convey the results of recent surveys division in Glanbrook. This is a historic event, as a new division
of members on key economic issues as part of his pre-federal of the Hamilton Chamber of Commerce has not been created
budget consultations. Particular focus was on strategic since 1973. The chairperson for the Glanbrook Division is Neil
infrastructure investments supporting the jobs and prosperity Dring, publisher and editor of the Grand River Sachem.
agenda, corporate tax cuts, red tape reduction, harmonizing
GST/PST and alleviated inter provincial trade barriers as tangible Chamber continues to grow
ways that the federal government could effectively intervene Lastly, the Hamilton Chamber continues to grow. Membership is
positively in our current economic crisis. Tangible federal up by 4 per cent.
support and leadership for the manufacturing sector, particularly

24 PANORAMA | FEBRUARY/MARCH 2009


upcoming events

february Tuesday, March 10th


7:45 a.m.
Tuesday, February 17th Good Morning Hamilton
8:00 am to 10:00 am Location TBD
Powerful Learning Seminar – Communications
The Waterfront Centre Tuesday, March 17th
8:00 am to 10:00 am
Friday, February 20th Powerful Learning Seminar – Sales
7:45 a.m. The Waterfront Centre
Winter Games Opportunities Breakfast
The Waterfront Centre Wednesday, March 25th
5:00 pm
Tuesday, February 24th Out of Africa, Outstanding Business Achievement Awards
7:30 am Michelangelo’s Banquet Centre
Making “Them” Work, Multi-Generation Breakfast
The Waterfront Centre Thursday, March 26th
5:30 p.m.
Thursday, February 26th Business After Business
5:30 p.m. McMaster Innovation Park
Business After Business
Canadian Red Cross
The Waterfront Centre

Call for Exhibitors – Small Business Showcase


april
(coming up in April)
Friday, April 17th
5:30 p.m. Reception, 6:30 p.m. Dinner
Ancaster Citizen of the Year Dinner

march Ancaster Old Mill

Tuesday, April 21st


Wednesday, March 4th 8:00 am
5:00 p.m. Business Meeting Powerful Seminar – Networking
6:00 p.m. Reception The Waterfront Centre
Chamber’s Annual Meeting
The Waterfront Centre
For more information on all Chamber events and to
register, visit: www.hamiltonchamber.on.ca

FEBRUARY/MARCH 2009 | PANORAMA 25


around hamilton
Hamilton Citizen of the Year & Youth Volunteer of the Year awards
Photo by Roy Timm
1. The Royal Bank Citizen of the Year Award and the Hamilton Spectator
Youth Volunteer of the Year Award for 2008 were announced at a gala dinner
on Monday, January 23, at LIUNA Station. From left to right are: Royal Bank
Citizen of the Year, Madeleine Levy; Mayor of Hamilton, Fred Eisenberger;
and Hamilton Spectator Youth Volunteer of the Year, Jessica Kras.
1
Glanbrook Division
Photo by Tamara Botting
The Hamilton Chamber is pleased to welcome its brand new Glanbrook
Division.
2. President and CEO of Hamilton International Airport Richard Koroscil;
member services coordinator for the Hamilton Chamber of Commerce
Diane Stephenson, Servergraph Backup Reporting and Management
Andrew Bienhaus, barrister and solicitor Anise Docherty, and editor
and associate publisher of the Glanbrook Gazette Neil Dring were some
of those present on Thursday, January 22, when it was decided Glanbrook
business owners would form a Glanbrook division of the Hamilton Chamber 2
of Commerce.

Business After Business


Over 100 people attended January’s Business After Business at Meridian
Credit Union in Ancaster. These Chamber members came out to the event on
Thursday, January 22, to participate in the networking opportunity and to learn
more about the event host.
3. Standing in front of the credit union’s vault from left to right are: Chris
Farias of Kitestring Creative Marketing and Communications, Kaitlin
Hurst of POWERGROUP Communications and Leah Frankiewicz of
POWERGROUP Communications.
4. The staff at Meridian Credit Union in Ancaster were busy welcoming all of 3 4
their guests to the Business After Business event that they hosted on Thursday,
Janaury 22. From left to right are: Tina Shweihat, Shernette Bentick,
Emily Whitworth and Jim Dunn.

President’s Panel
The annual President’ s Panel took place on Wednesday, December 3, 2008
at The Waterfront Centre. The sold out event titled “Hamilton: Today and
Tomorrow” was presented by MacGillivray Chartered Accountants and
Business Advisors. Three guest speakers outlined business sector trends for
2009. Below are the three guest speakers and the Hamilton Chamber of
Commerce board of directors.
5. From left to right: Richard Koroscil,Vice-President, Hamilton Chamber
of Commerce; Howard Shearer; President and CEO, Hitachi Canada Ltd., 5
Aron Gampel,Vice President & Deputy Chief Economist, Scotiabank; Ruth
Libersbach, President-Elect, Hamilton Chamber of Commerce; Dr. Peter
George, President & Vice Chancellor, McMaster University; Paul Gibel,
treasurer, Hamilton Chamber of Commerce; and Tyler MacLeod, President,
Hamilton Chamber of Commerce.

Hamilton Port Authority


On November 27, 2008, the Hamilton Port Authority launched its short sea
shipping initiative with a dedicated container feeder vessel bound for India and
Pakistan via the Montreal Gateway Terminal.
6. Photo: John Dolbec, CEO of the Hamilton Chamber of Commerce, was on
hand to celebrate the first shipment of its kind. 6

26 PANORAMA | FEBRUARY/MARCH 2009