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DISSERTATION ON CONSUMER PERCEPTION AND SATISFATION TOWARDS HOTELS IN DELHI & NCR

Name-Sanjog Agarwal Course-Mba-Entrepreneurship Roll No-7

ANALYSIS OF QUESTIONNAIRE

A few questions about you.

1.Name: ________________________________

2. Gender 1. Male. 2. Female.

3.Age: a-Under 20 b-Under 30 c-Under 40 d-Under 50 e-Over 50

4. Year of birth: _________________________

5.E-mail(If any):__________________________

6-Where did you hear about the hotel from? a-Travel Agents b-Company c-Advertisement d-Employees e-Others

7- Are you a regular guest here? a-Yes b-No

8-What was the main reason for visiting the Hotel? a. Rest and relaxation. b. Visiting relatives and friends. c. Business reasons. d. Attending a conference, congress, seminar, other forms of educations. e. Fun.

9- How was your reservation of accommodation made? a-Friends Recommendation b-Hotel central reservation line c-Third Party website(e.g.,booking.com;yaatra.com,makemytrip.com) d-Online reservation through hotel website e-Travel agent

10-Have you ever used online booking system of Hotel? a-Yes b-No

11- If you never use online booking system before, could you list the reason,please? a-Too Complicated b-Prefer traditional booking such as cal the reservation centre c-Privacy issue d-Too much information on internet e-Payment issue

12- How long you usually stay? a-1 night b-2-3 nights c-4-6 nights d-1 week e-more than 1 week

13- What are the benefits you are aware of in a hotel ? a- rich menu. b-Use of club longe throughout the day c-Ironing Facility d-Use of computers in the club e-Buffet dinner 24hrs

14- Rank the attributes accordingly in order? a-Accomodation b-Location c-Facilities d-Ambience e-Services

15. Below are listed some statements which refer to the general image of this hotel.For each statement indicate to what extent you agree with it.1 means you completely disagree with it,and 5 means you agree with it completely.
I completely disagree 1 2 3 I completely agree 4 5

1.A positive opinion about this hotel. 2.Staff friendliness towards the guests. 3.Hotel has a unique image. 4.I think this hotel is popular. 5.The staff puts guests first.

1 1 1 1 1

2 2 2 2 2

3 3 3 3 3

4 4 4 4 4

5 5 5 5 5

16.This part of the questionnaire refers to your feelings and comprehension of the value of your stay at this hotel. For each of the following statements, please tell us to what extent you agree wit it. 1 means you completely disagree and 5 that you completely agree with the statement. I completely disagree 1 2 I completely agree 3 4 5

1.Facilities 2.Experience. 3. Staying at this hotel is worth every Rupee paid. 4.Comfort 5.Staff Behavior

1 1

2 2

3 3

4 4

5 5

1 1 1

2 2 2

3 3 3

4 4 4

5 5 5

17. The next two questions refer to expenses connected with your stay in this hotel. For each of the following statements, please tell us to what extent do you agree with it. 1 means you completely disagree and 5 that you completely agree with the statement. I completely disagree I completely agree 1 2 3 4 5

1.The prices of additional activities offered at this hotel (i.e. prices of food and drink,prices of souvenirs) 1 are favorable. 2 3 4 5

18.Next, we ask you to rate the general quality of our hotel on a scale 1-5. Very low 1 The General quality of our hotel is 1 2 2 3 3 Very high 4 5 4 5

19. Who is accompanying you on your current visit to this hotel? a. Alone b. Freinds. c. Partner d. Family e. Business partners.

20. When did you decide to stay at this hotel? a. Less than a month ago. b. 1 to 3 months ago. c. More than 3 months ago.

21. Rank the attributes according to the spending capacity?Rate at the scale from 1-7.1 means most spending and 7 means least spending on following: 1. Transportation (plane ticket, bus ticket, taxi, etc.). 2. Accommodation. 3. Restaurants, cafes. 4. Food 5. shopping. 6. Entertainment, entrance fees 7. Other expenses. Thank you very much for your time and answers! . . . . . ._________ _________ ._________ _________ _________ ________ _________