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How To Invoke Refund Attributes Customer List Of Values To Display Multiple Related Customers [ID

Modified: Oct 24, 2012 Type: HOWTO Status: PUBLISHED Priority: 3
In this Document
1. Define Customer Account Hierarchical Relationship
2. Attach both Customer with that Relationship
3. Define Refund Receivable Activity
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Applies to:
Oracle Receivables - Version 12 and later
Information in this document applies to any platform.
The purpose of this note is to show how to setup Relationships for use when creating a receipt in Receivables (AR) for Customer 'A' and
require to Refund Customer 'B'. As the Refund Attributes form only has in the List of Values (LOV)
the customer from the receipt header.
Sometimes for subsidy industry Customer pays the subsidized amount. Then this money has to be forwarded to the corresponding
government (GOVT) organization against which GOVT will pay the full amount.
1. Define Customer Account Hierarchical Relationship
Responsibility: Receivables Manager
Navigation: Customers > Relationship Manager
There are 3 steps to setting up 'Relationship Types'
a) Create Relationship Type
Go to Setup tab. Then Click on Create
Enter Relationship Type Name : Customer to Customer
Are the Relationships Hierarchical?
Check radio button > 'Yes, Circular relationships are not allowed'
Click 'Next'
Skip to content
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b) Create hases and Roles
Subject Type :Organization
Enter Subect Phrase = 'Pay form Of'
Enter Subect Role Singular = 'PAY FROM CUSTOMER'
Enter Subect Role Plural 'PAY FROM CUSTOMERS'
Object Type :Organization
Enter Object Phrase = 'Pay To Of'
Enter Object Role Singular = 'PAY To CUSTOMER'
Enter Object Role Plural = 'PAY To CUSTOMERS'
Click 'Next'
2 rows created displayed
Click 'Finish'
Click Next then Finish.
Select View details of this new relationship type then click on Go. Here click on Assign to Relationship Groups
c) Assign Relationship roups
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Move Pay within Group and Pay below Group from Available Relationship Groups list to Assigned Relationship Groups for
both Pay To Of and Pay From Of Relationship Phrase.
. Attach oth Customer ith that Relationship
Now Create two Customer. Then query the parent Customer and Attach two Customers by Party Relationship.
Navigation: Query the Customer from Customer Master
Click Party Relationship. This relationship is different from customer relationship. Click on Add Another Row.
Search and select the Customer that you want to relate. Then search Relationship Role
Select Relationship Role as you defined earlier (Pay from Customer or Pay to Customer)
Save the record.
Note: The above step is also required for all the phrases created. In this case: 'Pay From Of'
. Define Refund Recei a le Acti it
Define Refund Activity
Give Name and Activity GL Account
Responsibility: Receivables Manager
Navigation : Setup > Receipts > Receivable Activities
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Process Flow:
1. Lets say we have relationship with Customer A and Customer B
2. Now create a receipt for Customer A and click on Apply button
3. In apply to field select Refund. Then click on Refund Attributes
4. In Customer name LOV you will find both Customer A and B. Here change the Customer (Select Customer B)
5 . In Customer Address field Change the Address
6 . Select Refund Payment Method
7 . Select Payment Term. Click on Apply. Save the Transaction
8 . Click on Refund Status to check the Payment Request and copy the Invoice Number
9 . From Payables pay that invoice by Pay in Full concept by querying that Invoice.
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Still have questions? Use the live My Oracle Support Receivables Community window below, to search for similar discussions or start a
new discussion on this subject.
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