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Customer Success Story

Alterna Professional Hair Care:
Hair-raising network security
The Challenge:
“We get web traffic from all around the world, and our accounting system deals with outside systems, so we have to ensure that our network is open, yet protected,” says Alex Diaz, IT manager at Alterna Professional Hair Care in Los Angeles. “We have to protect the web server as part of our overall network, which is a totally different experience in itself. Securing our home network on the inside is fairly easy, but when you’re on the web, and when your server is open to tons of vulnerabilities and tons of different attacks, you have to adapt to more than just simple security.”

Location: Size:

Century City, CA 2 locations, 60 employees

Industry: Solution:

Consumer Integrated Threat Manager

The Solution: Total Defense Threat Manager r12

Alterna has been a pioneer in the luxury haircare category, offering state-of-theart formulas that set industry standards since 1997. With a reputation built on expertise, innovative ingredients and results-driven formulas, Alterna defines luxury haircare and continues to be sought after by salon stylists and beauty artisans worldwide.

About Alterna Professional Hair Care

Total Defense Threat Manager r12 Integrated Threat Manager
Total Defense Threat Manager combines anti-spyware and anti-virus software with an integrated management console and increases efficiency through a common agent, logging facility, and updating tools. The solution warns, detects, analyzes, and provides remediation from attacks to minimize risks, system downtime and lost productivity resulting in enhanced service continuity.

Learn more by visiting totaldefense.com/customersuccess
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“I like working with Integrated Threat Manager a lot,” Diaz says. He says the web-based management console is easy to configure and deploy. “Day to day, I have not seen any users complain about viruses. The software picks up on stuff as it happens. My users don’t complain about the speed of the network either. Other products will slow it down. I’m very pleased to see how transparent the entire process is...it runs perfectly. With another company’s products, we had a lot of infections that shouldn’t have been coming through. Now, I really don’t see much. The difference is incredible.”

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With another company’s products, we had a lot of infections that shouldn’t have been coming through. Now, I really don’t see much. The difference is incredible.