11 DARTMOUTH AVE • AVONDALE ESTATES, GEORGIA PHONE 678.653.0073 • E-MAIL JOHNWILLIAMHOLLAND@GMAIL.

COM

JOHN W. HOLLAND
Food Service Professional
I am a professional service industry employee with experience in all levels of the industry. I started from the ground floor with fast food, then barista and café experience, and finally full service restaurants. My preference is working in high volume, casual establishments, where my high quality speed of service, calm demeanor, and glowing, intelligent personality can shine. I understand the importance of building personal relationships with customers so that a business stands out in the minds of its patrons.

ACCOMPLISHMENTS

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Certified Trainer Toucans Brazilian Grill Shift Manager Ted’s Montana Grill Certified Trainer Teds Montana Grill Night Manager Mighty Joes Espresso Certified Trainer Ruby Tuesdays Project Lead Star 2000 Program Starbuck’s

EMPLOYMENT HISTORY

Tucanos Brazilian Grill, Salt Lake City, UT Certified Trainer, Bartender, Server

Responsible for training new staff members according to company guidelines in a fast growing novelty concept Assisted management staff in ensuring amazing customer service among staff and helped the struggling location grow from a $16,000 week location to a $50,000 a week location in less than a year.

Ted’s Montana Grill, Atlanta, GA Shift Manager, Expeditor , Bartender, Server

Assist in supervising up to 13 FOH employees in a high volume fine-casual

Manned pivotal HOH position ensuring superior product quality to company specifications prior to guest presentation.setting: ensuring excellent guest relations. organize work schedules. and direct customer service.5270 General Manager Ted’s Montana Grill .698. service bar. training. Responsible for a 16-seat bar. inventories. and general bookkeeping. and supervised staff in all food service and preparation maintained inventories and assisted in ordering and inventory control Feast. and supervision.GA Construction/Expediter/Server Assisted in build out of fine dining establishment including installation of kitchen equipment and food fired pizza oven. and supervised up to five employees in specialty coffee preparation. Manned pivotal HOH position ensuring superior product quality to chef specifications prior to guest presentation. trained. Micros. Hot Sauce computer systems REFRENCES Mark Jackson 678. inventory control. Responsible for sales and answering customer questions related to food unique to my employers worldview. experience with the Squirrel. including preparation of creative. Atlanta . and takeout service in a 300 cover per night restaurant Mighty Joe’s Espresso. Hired. hand squeezed mixed drinks. purchasing. Assist in staff hiring. Aloha. Responsible for sales and answering customer questions related to food unique menu items EXPIERENCE SUMMARY More than twenty years in food service operations. and stock rotation. Assist in record keeping. specialty food and personalized customer service.GA Night Manager (start-up café) Effectively hired. Atlanta . trained. sales.

Melissa Hawkes Manager 9955 The Plum 801-897- .