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Fall/August 2012

Master of Business Administration- MBA Semester 1 MB0039 – Business Communication - 4 Credits (Book ID: B1624) Assignment Set - 1 (60 Marks) Note: Each question carries 10 Marks. Answer all the questions.
1. Explain briefly the characteristics of communication. 2. Name the communication channel to which teleconferencing, Email, and telephone belongs to. Explain teleconferencing. 3. “Informal communication network is not just for idle rumours and may be useful in many ways.” Justify. 4. Explain some of the approaches for handling customer complaints and listening to customers. 5. Explain briefly the four steps of the review process. 6. Explain the different delivery styles that speakers can select for their presentation.

Explain the principles that you need to follow while using emails for business communication. Write a sales letter in the AIDA format to a prospective customer. Answer all the questions. 6. 4. Explain the five steps of SQ3R techniques of reading. explain. persuading him/her to buy the company’s product. 2.2 (60 Marks) Note: Each question carries 10 Marks.MBA Semester 1 MB0039 – Business Communication . Write a note on the responsibilities of chairperson during a meeting. 3. When you write a memo what language and writing style will you follow.4 Credits (Book ID: B1624) Assignment Set . 1.Fall/August 2012 Master of Business Administration. . Select a company of your choice. What is sampling? Briefly explain the various methods of sampling. 5.