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Internship Report

Measuring the Client Satisfaction Level of Global Education Service in Bangladesh

Exam Roll: 080115

2013 . 8th semester Batch Number: 18th. Savar. BBA Program Academic Session: 2008-09 Institute of Business Administration (IBA-JU) Jahangirnagar University.Internship Report on Measuring the Client Satisfaction Level of Global Education Service in Bangladesh Prepared For: Chairman Internship Placement Committee Prepared by: Exam Roll Number: 080115 Class ID: 1661 4th year. Dhaka 1342 Date: March 8.

Through this report. I have tried to determine the satisfaction level of clients of GES. BBA Program Academic Session: 2007-2008 . if you have any query regarding this report or any other associated matters. The internship program gave me the opportunity to enrich my theoretical knowledge. Dear Sir: With due respect and honor I would like to inform you that I have completed my internship program in GES and I am placing my internship report to you for your kind evaluation. 2013 Chairman Internship Placement Committee Institute of Business Administration Jahangirnagar University Savar. Sincerely Yours Exam Roll: 080115 Registration No: 26081 4th Year. I am grateful to you for providing me this unique opportunity of gaining such practical experiences. I tried my best to highlight my practical experience in the organization and in this report. 8th Semester Batch Number: 18. Dhaka -1342. Please feel free to converse with me.March 8. Subject: Submission of Internship Report on ‘Measuring the Client Satisfaction Level of Global Education Service in Bangladesh’.

understanding and analyzing those critical data. Most of them have been very open minded and friendly with me and provided me the information that I needed from them. He helped me to determine the objectives and questionnaire of the report and guided me to the end. Finally. Institute of Business Administration . . ”Chief Executive Officer”. I would like to express my sincere gratitude to all the valued respondents who participated in the survey and provided their feedback in preparing the report. A R Sikder. I am giving my heartiest thanks to the Almighty Allah for giving me strength. courage and wisdom to successfully prepare this internship report. He has given me a great support in times of data collection. I really should thank all the people working in GES to whom I talked during the report preparation.Jahangirnagar University for his cordial supervision of my report.ACKNOWLEDGEMENT First of all. The second person to acknowledge will surely be my supervisor at Global Education Service. I would like to convey my sincere gratitude to my respected teacher and my institutional supervisor Associate Professor Chowdhury Golam Kibria.

1..3 Marketing and Business Development…………………………………………….5 Scope …………………………………………………………….3..4..2 Organogram………………………………………………………….2. ……………..1Source of information ………………………………………………………………...3.4...3..2Secondary sources of information ………………………………………………….. 2..2 Type of the Research …………………………………………………………….. ……………..1 Background……………………………………………………………..1Primary sources of information…………………………………………………….. 1. 2. Executive Summary……………………………………………………………..1Population …………………………………………………………….3...0 Company Overview………………………………………………….. 1.. 1.3.. …………….4 Legal and HR Admin…………………………………………………………. 2....1 History of GES………………………………………………………….4 Methodology…………………………………………………………….1.... ………….5 Survey Method …………………………………………………………….3. …………… 1.....2 Counseling Department………………………………………………………………. ……………...2.4.4.1 General Objective……………………………………………………………. 2. 1. …………….3 Sampling Plan …………………………………………………………….0 Introduction……………………………………………………………. …………….4.3... ……..2 Problem Statement…………………………………………………………….2 Organizational Structure……………………………………………….3.4.. 2.. 9 9 11 11 ..6 Scaling technique …………………………………………………………….. 2..1 Key Personnel………………………………………………………....3 Different Departments…………………………………………………. ………… 1.. 2...4... ……………...4.. …… 1... 1.3. ……………. 1.Table of Contents Page No.3. 1. ……………..3. ……… 1.4... ………..... 1.4. ….3 Objectives…………………………………………………………….3. 2...2 Specific Objective…………………………………………………………….. 1..... ………… 1. 1..1 Accounts Department……………………………………………. …….4 Sampling technique ……………………………………………………………. ……. ……………. 2..2 Sampling Unit ……………………………………………………………..5 IT Department……………………………………………………………………….. ……………. 1. 2.1. VIII 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 4 4 4 6 6 7 7 8 9 9 2. ….4.6 Limitations ……………………………………………………………………………. …………….3 Sample Size ……………………………………………………………. 1... 1. 1..3..

. ………....1 Reliability……………………………………………………………. 2.. 3.4...1.2. …………….2 Offer internationally recognized educational training……………….. …………….1 Analysis of the study………………………………………………………………….2....... ……………..2 Student Destination……………………………………………………………….4 Provide educational based management solutions. …………….2. 3. 2.3...... 4....1 General Information of the students………………………………………………….. …………….4 Empathy……………………………………………………………..4 Services and Products of GES……………………………………………………..3.0 Recommendations and Conclusion ………………………………………………….5 Provide expertise in developing educational training content.1..... 2...3 Assurance……………………………………………………………. ……………. 3... 3.3 Country wise GES Performance ………………………………………………….0 Project Part…………………………………………………………….... ………………………………..1.4 Overall level of satisfaction……………………………………………………………. ……..4...3 Analysis of client responses…………………………………………………………… 3.3. 11 11 11 12 12 12 12 14 14 15 15 15 16 16 17 18 19 21 22 23 24 26 27 ..4...3.. 3.………………………………..4.1 Promote and champion Inclusion and Inclusive practices…………………………. 3..2. 3....2 Analysis & Findings…………………………………………………………………… 3.... 3. 2.3 Provide integrated educational consultancy services...4. …………….2 Responsiveness……………………………………………………………. 3. 3. 3. Appendices …………………………………………………………….4. 3.2. seminars and events…………………………….5 Tangibles …………………………………………………………….3. ……………………… 2. 2.1 Student Diversity……………………………………………………………..6 Organize educational conferences.

4. 10. 2. 6. 13. 3. 15. 7. Figure 01 Student Diversity Figure 02 Pioneers Destination Figure 03 GES Performance. 5. 12. 8.List of Figures Figures 1. 9. 11. Successful overseas student admission Figure 04 Providing services within the promised time Figure 05 Employees of GES give appropriate solution to the problems Figure 06 Employees quickly correct errors and mistakes Figure 07 Promptness of service Figure 08 Employees are always willing to help clients Figure 09 Friendliness & Courtesy of the employees are very high Figure 10 Professionalism of the employees is high Figure 11 GES gives you individual attention Figure 12 The appearance of all the physical facilities Figure 13 Products have latest appealing features Figure 14 GES has modern equipments and technologies Figure 15 Overall level of satisfaction Page No 15 16 17 18 18 19 20 20 21 22 22 23 23 23 24 . 14.