Jason Pratt

KEY ACCOMPLISHMENTS

CHANGE AGENT - a person, whose presence or thought processes initiate widereaching changes within a company.

OBJECTIVE
Regional Operations Director where nearly a decade of progressive operations leadership experience will contribute to efficient processes, reduced expenses, and increased profitability.

PROFILE
Delivered $358k cost avoidance through standardizing new approach to trouble call management Lifted worst region nationally to top place finish in 4 months

Im a driven entrepreneurial leader in both the business & technical aspects of management, innovation, and launching new ventures. Ive been recruited for regional management, program development, personnel management, and overall operational administration and offer 9+ years experience leading teams and management level personnel in white and blue collar work environments.
How:

Delivered $250k savings through various Lean Six Sigma continuous improvement projects Implemented system-wide customer support function in under 3 months

Examples:

Development, documentation, and implementation of best practices Utilization of Project Management, Lean / Six Sigma Methodologies Business Process Analysis & Re-Engineering Identification and Elimination of non-value added process steps Coaching/development of team managers Analysis and re-alignment of company/division management structure

Removed $194 operating expense through offshoring, training, and waste elimination Migrated 92% of backoffice processing offshore

Eliminated over $2M in operating expense through requisition elimination, cost avoidance, and process automation Boosted worst performing unit to 1st place ranking in under 4 months Launched and built new revenue channel delivering $76k in revenue Designed and directed new capabilities including call center, training, operational excellence, supplier performance, talent development and communications Cut complaint tickets by 55% through implementing paperless processing environment Streamlined workflow through implementing issue management systems including Remedy, Service-Now and Shortel Lifted supply chain call center service level from 86% to 95% in 6 weeks

CAREER DRIVER
Lifted division service level from 78% to same day processing (91%) Cut clerical office need in half through document imaging and automation of daily production reports

Inspiring business units to shatter inefficient thoughts & processes, while delivering break through results that solve customer demands and translate into real-world value.

SKILLS
Operations: Operations Management, Regional / Area Management, Team leadership, Customer Service, Lean Six Sigma, DMAIC, Process Improvement, Strategy Development, Service Delivery, PMI / PMP, Cross Functional leadership, Performance Measurement Telecommunications, Supply Chain, Management Consulting, Insurance MS Office, Sharepoint, Service Now, Remedy, Shortel, Ariba, ETA Direct,

Industries:
Jason is motivated and a motivator. His performance consistently exceeds reasonable expectations.

Systems:

EMPLOYMENT HISTORY
Dish Network | Regional Operations Manager | Charlotte, NC (08/2012 Present) Novant Health | Senior Operations Manager Supply Chain | North Carolina (1/2011 08/2012) Aon Hewitt | Project Manager - Client Operations | North Carolina (2009 1/2011) GMAC Insurance | Operations & Customer Service Manager | North Carolina (2006 2009)

(336) 303.0691
Jason.marcpratt@gmail.com

Linkedin Profile

EDUCATION
Wake Forest University | BA in Economics (2005) Liberty University | MBA (2013)

Jason.marcpratt@gmail.com | 336.303.0691 | Charlotte, NC 28173